Craig Mustone Video Question PDF

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CRAIG VIDEO ASSIGNMENT...

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Jithin George (4383094) “Craig Mustonen” Video – His Perspective as an Executive Housekeeper Week #1 – Homework 1. From a Housekeeping Management perspective, what are four key lessons/points that Craig shared with us regarding his career that will assist you in becoming an exceptional leader/manager?

Point 1 Control your Finances

Example: Only spending your money on purchasing essential items. Keeping track of the maintenance funds.

2 “Dress the part” Be Standards presentable at all times.

3 The Product

4 Planning

Explanation: Giving finance the first priority, Housekeeping is one of the largest departments in hospitality and has the biggest payroll. Biggest expense in hospitality is labor, so It is critical to manage your finances to succeed in the housekeeping department.

It is essential that the housekeeping department maintains high standards. Placing items in a room according to the company standards. Introducing new products Being aware of the current product needs of the customers is crucial as well like new chemicals, as keeping track of what your shampoos etc. competitors offer. Researching and developing new techniques and products for maintaining high quality standards. Developing new strategies Planning in advance to come out with new strategies. “Saving your pennies for Deciding on how to go about in the housekeeping a rainy day”. Motivating your employees. Employees come first and the customer department in the comes second. upcoming winter season....