9b. Counselling - awdwad PDF

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COUNSELLING

The consultation process is fundamental to the provision of pharmaceutical care and is key to the successful identification of a patient’s pharmaceutical care problems. It consists of:  An introduction phase, whereby the practitioner engages with the patient  A data gathering phase, whereby relevant information is obtained from the patient followed by an identification of a patient’s pharmaceutical care needs.  A discussion on how to prevent or resolve the problems identified and to negotiate shared management strategies  A closing phase whereby the practitioner: o Determines whether the patient needs additional information o Discusses contingency plans in case something goes wrong o Negotiates follow-up plans

Definitions Counselling = a process of advice, giving and informing the patient on how medicines should be used Communication = making information or one’s opinions or feelings known to somebody; examples of key communication skills are active listening, questioning and rapport building skills...