AC624 Unisync Electronic Boutique User Guide EN PDF

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Summary

AC624 Unisync Electronic Boutique User Guide EN...

Description

Uniform Program Employee User Guide - Electronic Boutique powered by Unisync Issue Date: 1Jan2015 Revised Date: 21Jan2015

Contents 1.

How do I log in to the new Unisync Electronic Boutique? .............................................. 3

2.

How do I change my temporary password when I first log in? ................................... 6

3.

How do I retrieve a forgotten password? ............................................................................. 8

4.

How and why do I add my email address? .......................................................................... 9

5.

How do I place an order on Unisync’s Electronic Boutique? ....................................... 10 A.

Selecting Products........................................................................................................ 10

B.

Checking Out and Submitting Your Order .......................................................... 18

6.

How do I know my unused quota? ........................................................................................ 22

7.

How do I know my allowance? ...............................................................................................23

8.

How do I view the products I can order? ...........................................................................24

9.

What if you do not have my size? ......................................................................................... 25

10. How do I check my order status? .......................................................................................... 26 11. What does my order status mean? ....................................................................................... 27 12. How do I see my Quota History? ........................................................................................... 28 13. How do I contact Customer Support? .................................................................................. 29

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1. Document History Version

ISSUE DATE

1.0

Jan2015

Unisync Uniform Market

Initial version

1.1

21Jan2015

Initial version release

1.2

20Feb2015

Unisync Uniform Market R Murano

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REVISED BY

DESCRIPTION

Revised miscellaneous edits

Revised: 21Jan2015

2. How do I log in to the new Unisync Electronic Boutique? To log on to the site via Aeronet, sign in to your Aeronet account and click on Unisync Uniform Order in the lower right hand corner:

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In your browser’s address bar, type http://aircanada.unisyncgroupstores.com. We recommend accessing the site using Google Chrome, Mozilla Firefox and Internet Explorer 8 or higher for the best experience.

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When you reach the site, enter your username (your Air Canada employee number) and your temporary password; and then click Submit (temporary password is “Welcome”).

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3. How do I change my temporary password when I first log in? When you log into the Unisync Electronic Boutique for the first time, you will be prompted to set a new password, security question and answer.

Tip

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Tip

Your password must be at least 6 characters long. You may use any combination of letters, numbers and special characters; however, it is strongly recommended that you use your Air Canada Aeronet password.

Tip Your security question should be something that only you know and that you will remember if you forget or lose your password.

Once you are done filling in these prompts, click “Change Password” to make the changes and begin buying your uniform items.

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4.

How do I retrieve a forgotten password? If you have already changed your password, but have forgotten or lost the password, there is a space to input your employee number.

You will then be taken to a page where you will answer your security question and be asked to provide a new password. When you have finished, click on Change Password and you will be logged in and ready to order.

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5. How and why do I add my email address? Click My Account Overview or My Account in the cart area to enter the My Account Area. Then click on Account.

You may change your email address in the email address field at the bottom of the left column in this view. Adding an email address in this area will allow you to receive your order confirmations. Without an updated email address, you will need to print your order confirmations manually. You will also receive updates on your orders or returns. Unisync Group does not collect email addresses in this field for anything other than notification of order statuses related to the Electronic Boutique. You may change your email address at any time.

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6. How do I place an order on Unisync’s Electronic Boutique? A. Selecting Products Log in to the Electronic Boutique using the steps from Section 1 and Section 2, above. Upon successful log in, you will be taken to the Unused Quota page. This will show you apparel and accessories that you are able to buy, your original allotment (Original Quota), your remaining allotment (Unused Quota) and the date of renewal for each product.

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Tip

You can always return to this view from anywhere on the Electronic Boutique by clicking on Show Unused Quotas in the cart area.

From the Unused Quotas view, you can click on individual products to view and buy, or you can click on View Products to view all of the products in your selection.

Tip Some of the products you are able to view and buy are not subjected to Quota and may not appear in your Unused Quota View. These products will appear in View Products.

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The default view for your Work Group will be a page displaying all of the products available to you.

You may also shop by category by clicking on any of the category buttons.

There are two ways to access the single product view. They are explained on the next pages.

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1. Click on the product description from the Unused Quota table,

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2. Click on the product thumbnail from View Products or category views.

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This is the individual product view. You will need to select your fit (if necessary), size and quantity.

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Many items available have Petite, Regular and Tall fits. If this is an option for the garment you are buying, you will need to select a fit. If you are unsure, you can click on the link at the bottom of the individual product view to see a size chart. Then, select your size. Again, if you need help determining your size, click on the size chart on the bottom of the page.

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Finally, if the item has a quota greater than 1, you will need to specify a quantity. The individual product view will display the maximum quantity that you are allowed to order. Click Add to Cart to add the product to your cart.

Tip Many items come in quota groups that include more than one choice. You are allowed to choose any combination of items that adds up to the total in that quota group. In this example, if you have 8 shirts in your quota, you may choose 4 long sleeved shirts and 4 short-sleeved shirts. If there are multiple options and a quota of one, you may choose one or the other.

Repeat this process for all items that you are buying in this order.

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When you are ready to check out with the items in your cart, you can click on the cart icon, the number of items in your cart, or on “Checkout” link.

B. Checking Out and Submitting Your Order

1. Review the products in your cart and make sure that they are the size, fit and quantity that you want. If you want to make changes, click on the product description to return to the product and adjust your sizing following Section 4a. You can adjust quantity or remove an item in the cart. 2. Employee Total is the cost to you from allowance and/or payroll deduct. Company Total is what your company pays for. 3. If you have made changes to the cart, be sure to click Update to have those changes saved before submitting the order. 4. Click Finished Shopping? Check out to start the check-out process.

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Your order’s shipping address will default to the boutique location assigned; however, you can choose any of the three boutique locations. For employees not assigned to a boutique, the shipping address will be the home address on file. If you are paying with employee allowance or payroll deduct, you will not be asked to input billing information. It will be automatically billed to your employee allowance or payroll deduct account with Air Canada. If you do not have employee allowance or payroll deduct as an option, you may be asked to input credit card information.

If you are satisfied with your items and have reviewed all of the shipping information, click on the Place Order button.

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Tip

You must click Place Order to finalize the order and send it for fulfillment.

Tip If you notice something is off in your information like the Work Group, Employee number, base address or other account information, please notify your immediate supervisor/manager to update your Air Canada HR profile as soon as possible.

Your order confirmation view is shown on the next page. From this view, you can print the page for your own records by clicking Print This Page.

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Upon successful submission of your order, you will see a view similar to the one above. Please note your Order Number if you need to contact Customer Support regarding the order.

Tip

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7. How do I know my unused quota? You can always click on Show Unused Quotas in the upper right hand corner of the page view to see your unused quota table.

Your unused quota will also show up on the individual product view. If you do not have quota remaining for an item, you will not be able to order it until the next allotment/allowance period.

Tip Many items are part of a “quota group,” this gives you the flexibility to order a combination of different items within the group. In the following example, you would be able to order either the Black Topper Coat or the Black All Weather Coat.

However, among pants and skirts, you would be able to order a combination of all three items, with up to 4 items total.

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8. How do I know my allowance? Your unused allowance will be displayed underneath the cart at the top of the page.

You can also view your account balance and account history, including transactions, by clicking on My Account Overview in the top navigation or My Account in the cart area. From the My Account area, click on the box that says Payroll Deduct and allowance. Tip If you believe that your employee allowance or payroll deduct amount is incorrect, please contact your supervisor.

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9. How do I view the products I can order? Once you have logged in, you can view all the products that you are able to order by clicking on View Products in the grey header at the top of the page view.

From there, you can choose the products from the entire product offering, or click on the individual categories. Note: your categories may differ based on your product offering.

See Section 4a for more information on locating products to order.

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10. What if you do not have my size? Visit the Unisync boutique location in Montreal, Toronto or Vancouver to obtain the special sizing form or send an email to Unisync at [email protected] to request the special sizing form. Complete the special sizing form and return it either to the Unisync boutique location or by email at [email protected]. Please allow for a minimum 8 weeks turn-around to fulfill your order. No returns are accepted against special sizing orders.

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11. How do I check my order status? Click My Account Overview or My Account in the cart area to view the My Account area. Click the box that says Order Status:

This page will display all of your orders, with their status next to them. For more information, you can click on the order number. For the order status definitions, please see item 10: What does my order status mean?

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12. What does my order status mean? Please see the table below to determine what your order status means.

Status

Meaning

Order Submitted Successfully

The order has been received and is waiting to be transferred to Unisync's warehouse system

Order Loaded

The order has been received by Unisync's warehouse system and is being assessed for garment availability

Order Released for Picking

The order is able to be fulfilled and is on the way to being picked for shipment by our warehouse

Order in Packing

All garments have been located and the order is being packed for shipment

Shipped and Invoiced Complete

The order has shipped from our warehouse with no backordered items and the client has been invoiced

Backorder Being Processed

The order contains backordered items. We are adding these items to the backorder list

Shipped and Invoiced (Item(s) Backordered)

All available garments have been shipped and backordered garments will ship as they become available

Backorder Shipped and Invoiced Complete

Backordered items have shipped and the client has been invoiced for the entire order

Sent to Boutique

The order has been packed and arranged for delivery at the Boutique

Ready for Pick-up at Boutique

The order has been delivered to the Boutique and is ready to be picked up.

Order Cancelled

The order was cancelled by Unisync at request of the client. This can only be done before the order is released for picking

Return Order

The order is a return authorization that has not yet been received or approved by Unisync

Return Order Approved

The returned items have been received and approved for return by Unisync

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13. How do I see my Quota History? Click My Account Overview or My Account in the cart area to enter the My Account are. Click My Quota History. From there, you can view your quota history:

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14. How do I contact Customer Support? Call 855-805-3968 to reach a Unisync Customer Support Representative, or leave a message.

Click on the banner at the top of all page views to chat online with live support:

Fill out the information and click on the language that you prefer to use with Customer Support. If live chat support is not online, you can always leave a message. Email questions to [email protected]. Click Contact in the cart area to fill out a contact form that will be emailed to our customer support representatives.

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