Bsbstr 601 Ctixxxxxxxx ASS SUB1.1 MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT PDF

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Summary

BSBSTRCandidate must fill this section:Candidate Name: Candidate ID:Assessment Completion Status: (Trainer Use Only)AttemptsKnowledg e QuestionsProject Portfolio C NYC Date Assessor’sSignature Activity 1 Activity 212Further re-submissions (more than 2 attempts) incur a cost of $50 per assessment. No...

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CANTERBURY TECHNICAL INSTITUTE

ASSESSMENT BSB60420 Advanced Diploma of Leadership and Management BSBSTR601 Manage Innovation and Continuous Improvement Candidate must fill this section: Candidate Name: Candidate ID:

Assessment Completion Status: Attempts

Knowledg e Questions

(Trainer Use Only)

Project Portfolio Activity 1

Activity 2

C

NYC

Date

Assessor’s Signature

1 2 Further re-submissions (more than 2 attempts) incur a cost of $50.00 per assessment. Note also, late submissions after the cut-off date are considered the second attempt and will be marked accordingly.

3 4

Information for Candidate: 

All work is to be entirely of the candidate.

General Information for this assessment:      

Read the instructions for each question very carefully. Be sure to PRINT your FULL name & LAST name in every place that is provided. Short questions must be answered in the spaces provided. For those activities requesting extra evidence such as: research reports, ESSAY reports, etc. The student must attach its own work formatted in double space, Arial 12 pts. All activities must be addressed correctly in order to obtain a competence for the unit of competency. If the candidate doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.

Re-assessment of Result & Academic Appeal procedures: If a student at CTI is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Deputy Principal. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Re-assessment Process:       

An appeal in writing is made to the Deputy Principal providing reasons for re-assessment /appeal. Deputy Principal will delegate another faculty member of CTI to review the assessment. The student will be advised of the review result done by another assessor. If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge, the Deputy Principal and the Director of Student Services OR if need be an external assessor. The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final. If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with CTI’s nominated mediation agency. Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid. Academic Appeals      

If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through CTI’s complaint / grievance protocol. The notice of appeal should be in writing addressed to the Deputy Principal and submitted within seven days of notification of the outcome of the reevaluation process. If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. The decision of Deputy Principal will be discussed with the PEO and will be final. Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.

Student Acknowledgement ☐

I understand all the above rules, guidelines and feedback for this assessment. The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment Student Name: Student Signature: Electronic initials are acceptable Date

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Assessment Evidence Checklist Instructions to assessors: This checklist is to be used to record your evaluation of the candidate’s evidence provided in Task 1. When completing this checklist, you must ensure that:  Each checklist item is assessed against the criteria listed.  An assessment result of ‘Yes’ or ‘No’ is recorded on the right of the checklist.  Feedback is provided to the student. The candidate is advised of the assessment result.

Was reasonable adjustment included in any part of this assessment? No

Reasonable adjustment that was incorporated into this assessment (if any)

Yes

Complete Assessment result (1st Attempt)

Date:

Date: Competent

Complete Assessment result (2nd Attempt – if required)

Not Yet Competent

Competent

Not Yet Competent

Assessment notes:

Assessor name

Assessor signature Electronic initials are acceptable

Date

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Knowledge Questions Provide answers to all of the questions below: 1.

Outline two methods for conducting cost-benefit analysis.

Out of the several cos-benefit analysis methods, I have chosen which I think to be very effective. These are: 

Cost Net Present Value. This method takes into consideration the difference of total discounted benefits and total discounted costs. Hence, the higher Net Present Value it arrives, the better calculated benefit it is.



Incremental Cost Benefit Ratio. This method practices comparison of projects in which is the most advantageous among all the choices. This method also helps create more alternatives and options to arrive at the most reasonable project.

Trainer Comments: (if required)

Outcome: 

2.

Satisfactor y



Not satisfactory

List three ways that knowledge management systems can be established in an organisation.

1. Establishing goals and objectives. Prior to creation of knowledge initiatives, it is important to set out the parameters of the initiative through gathering data and identifying what needs to be worked on. 2. Develop a management strategy. Establish a way of knowledge management within the organization thus creating a more consolidated approach of gathering, arranging, and storing information. 3. Involve leadership. It is best to display leadership in knowledge management system in order stabilize the system within the organization. A tangible example of enacting knowledge management will inspire other staffs to do the same. Reference:

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https://www.easyvista.com/blog/10-tips-for-implementing-a-knowledge-management-system

Trainer Comments: (if required)

Outcome: 

3.

Satisfactor y



Not satisfactory

List three types of continuous improvement systems/process that can be used in an organisation.

1. Monthly Training or Coaching. Teach staffs or constantly provide staff with access to knowledge that are conducive for the improvement of their performance. 2. Surveys and Polls. Staffs are most likely to know what goes around the organization and they are surely well-versed to impart on creating improvements in the organization. Their insights are in no doubt to be beneficial to the progress of the organization. 3. Time Audit. Time is one of the most important and expensive resource of an organization. If time of executing a task is audited, it gives the organization an idea on how to optimise time for proceeding task of the like. Reference: https://www.solvexia.com/blog/5-continuous-improvement-examples-you-need-to-know

Trainer Comments: (if required)

Outcome: 

4.

Satisfactor y



Not satisfactory

Complete the following table regarding creativity and innovation theories and concepts. BSBSTR601 Manage Innovation and Continuous Improvement V1.112021© Canterbury Technical Institute - 2021| Page 5 of 23

List one for each of the following:

Summary of the theory, including its key concepts

Creativity theory:

Creativity takes a huge part in decision-making. It widens and deepens the process of making judgement in brainstorming process. At its core, this theory helps on making creative solutions to different problems. The key concepts of this theory are:

Innovation theory:

Trainer Comments: (if required)

Brainstorming



Tangential thinking



Visualization



Open discussion

This theory is about rethinking remodelling your current business to find unfamiliar revenue streams and hone them. This helps the business to maintain being competitive and continuously appeal to ever-changing demand of the market. Its key concepts are as follows: 

Discover new things



Idea generation



Problem solving



Implementation

Outcome: 

5.



Satisfactory



Not satisfactory

List three principles that are relevant to organisation learning.

1. Personal mastery. Every staff should hone and elevate their set of skills that are necessary for enacting their tasks. 2. Shared vision. Simultaneously share or express visions or ideas of both from staffs and the organization to create the desirable future of both parties. 3. Systemic thinking. This is a very integral part of organization learning for a reason that it includes the complexity of development that is needed not only form individual BSBSTR601 Manage Innovation and Continuous Improvement V1.112021© Canterbury Technical Institute - 2021| Page 6 of 23

contribution but all the cooperation of staffs and the organization. Reference: https://www.eajournals.org/wp-content/uploads/The-Learning-OrganizationAccording-to-Senge.pdf

Trainer Comments: (if required)

Outcome: 

6.

Satisfactor y



Not satisfactory

Complete the following table regarding quality management and continuous improvement theories. List one for each of the following:

Summary of the theory, including its key concepts

Quality management theory:

This theory revolves on improving the quality and performance of the organization that lead to satisfy or exceed the satisfaction of customers. This type of approach covers all quality-related functions and processes within the business. Its key concepts are: 

Creating an environment that ensures success



Staffs receive access to performance improvement



Improvement in quality



Quality decisions are based from measurements



Usage of appropriate methods and tools



Companies should continuously improve their overall performance



Develop employees’ ability to work together



Encourage staffs to be pro-active on assessing the areas with needs for improvement

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Continuous improvement theory:

Trainer Comments: (if required)

This theory is a kind of approach that sets mindset into always thriving for things to be done better. It is a continuous search of uplifting the things how are done which leads to innovation of products, service, workflows, and overall aspect of an organization. They key concepts of this theory are: 

Innovation and implementing new ideas



Improve the existing services and products



Creating dynamic services and products



Adapt and grow in the marketplace

Outcome: 

7.

Satisfactory



Not satisfactory

List three concepts associated with risk management.

1. Undertaken with consideration of boundaries and limitations. 2. The way to innovation is through making mistakes and experiencing failures. 3. Learn from mistakes.

Trainer Comments: (if required)

Outcome: 

8.

Satisfactor y



Not satisfactory

Explain how to conduct a gap analysis in an organisational system. BSBSTR601 Manage Innovation and Continuous Improvement V1.112021© Canterbury Technical Institute - 2021| Page 8 of 23

9.

On performing a gap analysis in an organization, the steps are as follows: 

Analyse the current state of the organization through gathering data, information, and feedbacks from staffs.



Identify the areas that needs to be improved.



Understand the gaps of the organization.



Define the goals and objectives and the time span needed for its achievement.



Develop a strategy or plan to aid the weak areas and gaps of the organization.



Gather feedback of the made changes as well as determine the areas for opportunities.

Trainer Comments: (if required)

Outcome: 

Satisfactor y



Not satisfactory

Project Portfolio Section 1: Continuous improvement and innovation review Complete this section prior to developing the continuous improvement and innovation plan. The business or work area Provide an overview of the business of Worlducation, including:



Products and services provided



Key objectives



Key operational processes



Supply chain



Key positions



Strategies that are

Worlducation is a company that operates on providing technology to primary school students – particularly manufacturing tablet computers. They don't just focus on the technology; they also have a competitive team that develops software, material, and activities to help students learn more effectively. Using artificial intelligence technology to track each child's development and modify to their needs as they learn, Worlducation wants to improve the way children learn at school by establishing the best learning path possible. The primary objective of the company is to be the change and facilitate a world without illiteracy by changing the way children learn at school and the number of schools that have access to technology. Worlducation envisions to see a world without illiteracy.

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currently in place to monitor and evaluate performance and sustainability of key systems and processes

As of now, the company is in great effort of building their brand by improving their marketing and advertising. They are always enhancing their communication lines with all of our stakeholders, ensuring that the company have access to up-todate and accurate information to help them plan and make decisions more effectively of satisfying their customers. Senior executives have already convened to discuss business concepts for the future and to present cost estimates. There were several options available to the company, including establishing a second manufacturing facility (at a cost of $5 million), outsourcing manufacturing to a third party (at a cost of $2 million per year or $200 per unit sold), developing a cloudbased solution where customers can access the software remotely on their own devices (at a cost of $2 million), purchasing off-the-shelf tablets (at a cost of $300 per unit sold or $3 million per year), and repurposing used tarot cards Since its inception in 2016, Worlducation has sold over 35,000 tablets to over 550 schools in 23 countries, collecting money from both hardware and software subscriptions. As a result, the company's revenue for the fiscal year ending in June 2020 was $29,750,000. As a result of the transition to working from home (WFH), more remote learning, and entertainment applications like gaming, 39,200 tablets were sold in the fiscal year ending in 2021, up 12% from the previous year. Due to the global pandemic, there were some strategies that are generated in order to continuously operate the company. New activities such as moving to a cloud-based solution has been worked on. Policies and procedures were reviewed to begin an update as required – particularly the need to focus on formal continuous improvement and innovation systems and processes as this is lacking and so needed in the organisation.

Current performance Analyse Worlducation’s current performance against its overall plans and report on: How is Worlducation performing overall? How is Worlducation performing in terms of its

I can say that Worlducation is doing really good when it comes to adapting with the challenges brought about by the pandemic. It can never be denied that these challenges will demand extra cost and the company handled it really well by establishing various ways for their manufacturing to cope up. The company have concrete plans on broadening their service and setting their brand name on a strong pedestal. It is good that they are adapting to changes especially the need for improvement in processes because of the pandemic. Overall they are making such great efforts but still there is a lot of work

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plans? Describe variations between plans and performance. You may use What areas stand out for you that could be improved in relation to supply chains and overall systems? Describe these areas. You can complete this by reviewing the Strategic Plan and the Financial Performance of Worlducation as given in the case study.

that needs to be done. The company have concrete plan on stabilizing the image of their service and strengthening the quality of their products – which is a very necessary operational plan because of how diverse and lot of options of the same market. Moreover, they as well try on improving their marketing, the effectiveness of their processes, skills, and knowledge of the industry. In terms of actualizing their plans, they are also doing well. They were performing their plans at specific time allotment which is very important for its accomplishment. As seen on their continuous improvement plans, the no/poor training might not be their primary problem but I think of having strong trainings are a huge help in an organization. Strong trainings can lead to improvement of skills ...