BUS1145 Sales - United States Institute of Language and Clerical Studies PDF

Preview

Summary

A sale is a transaction between two or more parties in which the buyer receives tangible or intangible goods, services, or assets in exchange for money. ... Regardless of the context, a sale is essentially a contract between the buyer and the seller of the particular good or service in question....

Description

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies 0% COMPLETE

(#)

BUS1145 Sales BUS1145 Sales

(https://usilacs.org/courses/bus1145-sales/) > BUS1145 Sales (https://usil…

Time limit: 01:29:18

Empathy is the same as sympathy.

true

false

What does a proper sales technique not include?

Anticipating and dealing with any reasons the customer may choose not to buy.

The ability to see when the customer is ready to buy.

The methods of closing the sale.

The ability of fooling the person into buying.

In customer loyalty schemes, labeling a customer as "Gold" or "Platinum" will not encourage the customer to spend more.

https://usilacs.org/quizzes/bus1145-sales/

1/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

true

false

What is not one of the three main ways we can sharpen our sensitivity to the needs and feelings of others?

listening

observing

imagining

judging

Stating urgency to purchase is essential, even if no follow-up information or specic instructions are given.

true

false

Which of the following is part of sales but not marketing?

advertising

interpersonal interaction

public relations https://usilacs.org/quizzes/bus1145-sales/

2/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

direct mailing

What should you not do when dealing with a customer complaint?

identify the problem

act

procrastinate

nd a solution

What should not be done when trying to set goals?

identify potential goals

list only large goals

evaluate your goals

prioritize your goals

What is not true of a responsible person?

They anticipate consequences and evaluate alternatives before acting.

They are comfortable with the status quo and perform only what is required of them. https://usilacs.org/quizzes/bus1145-sales/

3/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

They tend to have no excuses for a situation and take action when situations require action.

They can accept valid criticisms and suggestions for performance improvement.

A small surprise discount is good for the customer but bad for the company.

true

false

An understanding person has diculty discerning the composite parts of a problem.

true

false

Which of the following is a negative personality trait of an ego-driven person?

enjoys competition

possesses leadership qualities

relies on manipulation instead of trust

enjoys sales as a profession

https://usilacs.org/quizzes/bus1145-sales/

4/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

What is one way that you can reduce 'pain points' for our customers?

encourage customers to buy individual products at a time

bundle many products or upgrades into one purchasing package

reduce the price of individual products

let the customer know that they can return at a later time to buy the rest

What type of buyer is know as a 'spendthrift'?

an average shopper

a person likely to spend less than the average shopper

a person who hates to shop

a person likely to spend more than the average shopper

An optimistic sales person is persistent and resilient.

true

false

A major clothing company has admitted to regularly upgrading customers to 'overnight shipping' to create the 'WOW factor' and make the customer feel good about shopping with them. https://usilacs.org/quizzes/bus1145-sales/

5/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

true

false

A salesperson needs to balance focus and empathy.

true

false

In making door to door requests, which of the following pitches do you feel would be most successful?

Would you be willing to help by donating?

Please give any donation you can.

We are asking for donations. Please give all you can.

Would you be willing to help by donating? Every penny helps.

Reciprocity in customer service is _________.

treating the customer in a way that brings you the most nancial return

treating the customer in the way you would like to be treated

treating the customers in a way that makes them feel unimportant https://usilacs.org/quizzes/bus1145-sales/

6/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

treating your customer in a way that leaves them feeling confused

Marketing is everything that you do to reach and persuade prospective customers.

true

false

High demand does not create great sales.

true

false

Which of the following does not contribute to making a person empathetic?

The ability to identify and react accurately to the behavior and emotions of others.

Establishing rapport with a select group of people, mainly with the same interests.

Good listening skills.

Identifying other people's feelings/frustrations objectively without necessarily agreeing with them.

What word do customers not want to hear?

https://usilacs.org/quizzes/bus1145-sales/

7/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

free

immediately

wait

new

What is not true of a focused salesperson?

They do not rely on others for direction and guidance.

They are goal-oriented.

They need to have performance objectives.

They are self-disciplined.

A person with a strong sense of responsibility places the blame on other people when placed in a dicult situation.

true

false

Which quality is not good for a salesperson?

empathy

https://usilacs.org/quizzes/bus1145-sales/

8/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

optimism

indierence

focus

Which of the following is true of empathy?

all people are born with natural empathy

most people have a degree of natural empathy

no person is born with natural empathy

most people have no natural empathy

The smaller the goal, the more satisfying the feeling of accomplishment on reaching it.

true

false

Which of the following is a customer's preference?

to be remembered

to stand in line

https://usilacs.org/quizzes/bus1145-sales/

9/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

wait on hold on the phone

follow the poorly translated instructions

The phrase 'the customer is always right' is correct.

true

false

When you set small goals and reach them, you will have the condence to take on bigger ones.

true

false

What is one way to inuence your potential customers to do business with you, or purchase from you?

They will receive the goods or services quickly.

They have to wait to receive the goods or services.

They see no return for their spending.

They will receive only limited goods or services.

https://usilacs.org/quizzes/bus1145-sales/

10/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

People are more likely to take action when minimal parameters are set.

true

false

Research has shown that 75% of people engaged in sales are excellent at their job.

true

false

At times a single phrase such as 'a small fee' can make a big dierence to the customer.

true

false

Reciprocity means operating a business that complies with the customer's interests, not just the companies bottom line.

true

false

An average shopper is a (an) ___________.

spendthrift https://usilacs.org/quizzes/bus1145-sales/

11/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

tightwad

unconicted

shopaholic

Having your company name 'stand' for something and having clear company values are very important to customer loyalty.

true

false

On what should a salesperson focus?

the product

the cost

the customer

the bottom line

Being frank and honest with our customers is best.

true

https://usilacs.org/quizzes/bus1145-sales/

12/13

6/13/2021

BUS1145 Sales - United States Institute of Language and Clerical Studies

false

Finish Exam

https://usilacs.org/quizzes/bus1145-sales/

13/13...