Canarsie Corporation uses a balanced scorecard to evaluate its digital camera manufacturing operation PDF

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MY FATHER IS NOT A PIG...

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Canarsie Corporation uses a balanced scorecard to evaluate its digital camera manufacturing operation. Which of the following statements with respect to balanced scorecards is/are correct? I. A balanced scorecard reports management information regarding organizational performance in achieving goals classified by critical success factors to demonstrate that no single dimension of organizational performance can be relied upon to evaluate success. II. Performance measures used in a balanced scorecard tend to be divided into financial, customer, internal business process, and learning and growth. III.In a balanced scorecard, internal business processes are what the company does in its attempts to satisfy customers. 1. I and II only are correct. 2. II and III only are correct. 3. III only is correct. 4. I, II, and III are correct SOLUTION

Choice 2 is correct. The balanced scorecard divides performance measures into financial, customer, internal business process, and learning and growth (item II) and internal business processes are what the company does in its attempt to satisfy customers (item III). It is not a comprehensive management information system as described in item I. Some students may interpret item I as only describing multiple measures of performance to evaluate success. If interpreted this way, item I would be a correct statement about the balanced scorecard. In this case, Choice 4 would be correct since all three statements (I, II, and III) would be correct statements with respect to the balanced scorecard....