Carter Cleaning company PDF

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Carter Cleaning company case solution...

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Case-3

Carter cleaning company

Based on her review of the stories, Jennifer concluded that one of the first matters she had to attend to involved developing job descriptions for her store manager. As Jennifer tells it, her lessons regarding job descriptions in her basic management and HR management courses were insufficient to convince her of the pivotal role jon descriptions actually play in the smooth functioning of an enterprise. Many times during her first few weeks on the job, Jennifer found herself asking one of her store managers why he was violating what she knew to be recommended company policies and procedures. Repeatedly, the answers were either “ Because I didn’t know it was my job. “Jennifer knew that a job description, along with a set of standards and procedures that specified what was to be done and how to do it, would go a long way toward alleviating this problem. In general, the store manager is responsible for directing all store activities in such a way that quality work is produced, customer relations and sales are maximized, and profitability is maintained through effective control of labor, supply, and energy costs. In accomplishing that general aim, a specific store manager’s duties and responsibilities

include quality control, store appearance and cleanniless,

customer realtions, bookkeeping and cash management, cost control and productivity, damage control, pricing, inventory control, spotting and cleaning, machine maintenance, purchasing, employee safety, hazards wase removal , human resources administration, and pest control.

Case Summary Carter Cleaning Company does not have any formal orientation and training programs. However, C a r t e r w a n t s i t s e m p l o ye e s t o f ol l ow c e r t a i n p r a c t i c e s a n d p r oc e d u r e s wh i l e d e a l i n g wi t h c u st o m e r s b u t e m p l o ye e s a r e n o t t r a i n e d a c c or d i n gl y. T h u s, J e n n i f e r ’ s e m p l o y e e s a r e n o t maintaining standards as she expected . other jobs in the store like pressing, cleaning and spotting contain certain steps and procedures along with standard preferred by Carter. due to lack of adequate training and orientation, employees face certain issues' the new employees are ignorant about their weekly payment day, company policy about paid holiday, health and medical benefits and general matters (clean work area, personal appearance and cleanliness) and so on. Jennifer believes, if formal orientation and training programs can begin, then employees will know what Jennifer and her father wants from them and they will do their job in the right way that is the Carter’s way.

Questions 1. What should be the format and final form of the store manager’s job description? There is no standard format as to what should be included in the job description of store manager but most job descriptions cover the following sections 

Job identification

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Job summary

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Responsibilities and Duties

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Authority of incumbent

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Standards of performance

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Working conditions

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Job specification

2. Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate? Not all the standards and procedures are important to mention in the body of job description except the ones that are relevant and important for the applicants to know i.e. Performance and Competency standards. It depends upon the type of job under discussion as to what sort of standards to include. 3. How should Jennifer go about collecting the information required for the standards, procedures and job description? First of all Jennifer should conduct a complete job analysis for the job of store manager and she should also check out existing policies and procedures of the company in place, then she should use one or more of the following methods for collecting information about Standards, Procedures and Job description for the job of Store Manager. 

The Interview

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Questionnaire

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Observation

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Participant Diary/ Logs

In addition to these basic methods Jennifer Carter can also use these Quantitative techniques as well for measuring job description of store manager 

Position analysis questionnaire

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Department of labor procedures

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Functional job analysis...