Chap08 - for testing what you have studied in chapter 8 PDF

Preview

Summary

Marketing Research: An Applied Orientation, 6e (Malhotra) Chapter 8 Measurement and Scaling: Fundamentals and Comparative Scaling 1) When we measure the perceptions, attitudes, and preferences of consumers, we are not measuring the object but some characteristic of it. Answer: TRUE Diff: 3 Page Ref:...

Description

Marketing Research: An Applied Orientation, 6e (Malhotra) Chapter 8 Measurement and Scaling: Fundamentals and Comparative Scaling 1) When we measure the perceptions, attitudes, and preferences of consumers, we are not measuring the object but some characteristic of it. Answer: TRUE Diff: 3 Page Ref: 250 LO : 1 2) In measurement, when assigning numbers to the characteristics there must be a one-to-one correspondence between the numbers and the characteristics being measured. Answer: TRUE Diff: 2 Page Ref: 250 LO : 1 3) Measurement involves creating a continuum upon which measured objects are located. Answer: FALSE Diff: 2 Page Ref: 250 LO : 1 4) The four basic scale characteristics are nominal, order, distance and origin. Answer: FALSE Diff: 2 Page Ref: 251 LO : 2 5) The origin characteristic means that the scale has no unique or true zero point. Answer: FALSE Diff: 2 Page Ref: 251 LO : 2 6) If a scale has the description characteristic, it also has order. Answer: FALSE Diff: 2 Page Ref: 251 LO : 2 7) The origin is the highest level characteristic, i.e., a scale that has origin also possesses all the other basic characteristics. Answer: TRUE Diff: 2 Page Ref: 251 AACSB: Reflective Thinking LO : 2 8) There are three primary scales of measurement: nominal, ordinal, and ratio. Answer: FALSE Diff: 1 Page Ref: 252 LO : 3 1 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

9) A nominal scale can only involve the assignment of numbers; alphabets or symbols cannot be assigned. Answer: FALSE Diff: 1 Page Ref: 252 LO : 3 10) Preference rankings, market position, and social class are examples of interval scales. Answer: FALSE Diff: 1 Page Ref: 253 LO : 3 11) Only a limited number of statistics, all of which are based on frequency counts, are permissible on the numbers in a nominal scale. Answer: TRUE Diff: 2 Page Ref: 253 LO : 3 12) An ordinal scale indicates relative position and the magnitude of the differences between the objects. Answer: FALSE Diff: 1 Page Ref: 254 LO : 3 13) In addition to the counting operation allowable for nominal scale data, ordinal scales permit the use of statistics based on percentiles. Answer: TRUE Diff: 2 Page Ref: 254 LO : 3 14) Because the zero point is fixed in interval scales, it is not meaningful to take ratios of scale values. Ratios of differences between scale values are permissible. Answer: FALSE Diff: 1 Page Ref: 255 LO : 3 15) Statistical techniques that may be used on interval scale data include all of those that can be applied to nominal, ordinal, and ratio data. Answer: FALSE Diff: 1 Page Ref: 256 LO : 3 16) Ratio scales allow proportionate transformations of the form y = bx, where b is a positive constant. One can add an arbitrary constant, as in the case of an interval scale. Answer: FALSE Diff: 2 Page Ref: 256 LO : 3

2 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

17) All statistical techniques can be applied to ratio data. Answer: TRUE Diff: 1 Page Ref: 256 LO : 3 18) It is possible to construct a nominal scale that provides partial information on order (the partially ordered scale). Answer: TRUE Diff: 2 Page Ref: 256 LO : 3 19) Comparative scales involve the direct comparison of stimulus objects. Answer: TRUE Diff: 1 Page Ref: 257 LO : 4 20) In non-comparative scales, the scaling of each object is dependent on the others in the stimulus set. Answer: FALSE Diff: 2 Page Ref: 257 LO : 4 21) Non-comparative scaling data are generally assumed to be interval or ratio scaled. Answer: TRUE Diff: 2 Page Ref: 257 LO : 4 22) In paired comparison scaling, the data obtained are interval in nature. Answer: FALSE Diff: 2 Page Ref: 257 LO : 4 23) Transitivity of preference is an assumption made in order to convert constant sum data to rank order data. It implies that if brand A is preferred to brand B and brand B is preferred to brand C, then brand A is preferred to brand C. Answer: FALSE Diff: 2 Page Ref: 258 LO : 4 24) Paired comparisons resemble the marketplace situation that involves selection from multiple alternatives. Answer: FALSE Diff: 1 Page Ref: 258 LO : 4

3 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

25) Paired comparison scaling is useful when the number of brands is large, because it requires direct comparison and overt choice. Answer: FALSE Diff: 2 Page Ref: 258 LO : 4 26) Rank order scaling is commonly used to measure preferences for brands as well as attributes. Answer: TRUE Diff: 2 Page Ref: 259 LO : 4 27) In constant sum scaling, if an attribute is twice as important as some other attribute, it receives twice as many points. Answer: TRUE Diff: 2 Page Ref: 261 LO : 4 28) In constant sum scaling, respondents allocate a constant sum of units, such as points, dollars or chips among a set of stimulus objects with respect to some criterion. Answer: TRUE Diff: 2 Page Ref: 261 LO : 4 29) Constant sum scale data are sometimes treated as metric. Answer: TRUE Diff: 3 Page Ref: 261 LO : 4 30) The constant sum should be considered an ordinal scale. Answer: TRUE Diff: 3 Page Ref: 261 LO : 4 31) Q-sort scaling was developed to discriminate quickly among a relatively small number of objects. Answer: FALSE Diff: 3 Page Ref: 262 LO : 4 32) When using constant sum scales, if respondents allocate more points than those allotted, the researcher must modify such data in some way or eliminate the respondent from analysis. Answer: TRUE Diff: 2 Page Ref: 261 LO : 4

4 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

33) From the viewpoint of the respondents, ratio scales are the simplest to use, whereas the nominal scales are the most complex. Answer: FALSE Diff: 1 Page Ref: 262 LO : 3 34) In the four primary scales, the level of measurement increases from ordinal to nominal to ratio to interval scale. This increase in measurement level is obtained at the cost of complexity. Answer: FALSE Diff: 2 Page Ref: 262 LO : 3 35) It is the obligation of the researcher to obtain data that are most appropriate, given the research questions to be answered. Answer: TRUE Diff: 1 Page Ref: 263 LO : 6 36) When ordinal scaled data are collected, statistical procedures developed for use with interval or ratio data should be used. Answer: FALSE Diff: 1 Page Ref: 263 LO : 6 37) ________ is the assignment of numbers or other symbols to characteristics of objects according to certain pre-specified rules. A) Ranking B) Measurement C) Scaling D) Rating Answer: B Diff: 2 Page Ref: 250 LO : 1 38) ________ is the generation of a continuum upon which measured objects are located. A) Ranking B) Measurement C) Scaling D) Rating Answer: C Diff: 2 Page Ref: 250 LO : 1

5 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

39) Which statement is not correct about measurement? A) The assignment of numbers to characteristics must be isomorphic. B) The rules for assigning numbers should be standardized and applied uniformly. C) The placement of individual companies on the annual revenue continuum represents measurement. D) All of the above statements are not true. Answer: C Diff: 2 Page Ref: 250 LO : 1 40) Consider a scale from 1 to 100 for locating consumers according to the characteristic "attitude toward department stores." Each respondent is assigned a number from 1 to 100 indicating the degree of (un)favorableness, with 1 = extremely unfavorable, and 100 = extremely favorable. ________ is the actual assignment of a number from 1 to 100 to each respondent. ________ is the process of placing the respondents on a continuum with respect to their attitude toward department stores. A) Measurement; Scaling B) Scaling; Ranking C) Scaling; Measurement D) Ranking; Measurement Answer: A Diff: 2 Page Ref: 250 LO : 1 41) A(n) ________ is a scale whose numbers serve only as labels or tags for identifying and classifying objects with a strict one-to-one correspondence between the numbers and the objects. A) ordinal scale B) interval scale C) ratio scale D) nominal scale Answer: D Diff: 2 Page Ref: 252 LO : 3 42) When a ________ scale is used for the purpose of identification, there is a strict one-to-one correspondence between the numbers and the objects. A) nominal B) ordinal C) interval D) ratio Answer: A Diff: 2 Page Ref: 252 LO : 3

6 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

43) When used for classification purposes, the ________ scaled numbers serve as labels for classes or categories. A) ordinally B) intervally C) nominally D) ratio scale Answer: C Diff: 2 Page Ref: 252 LO : 3 44) Which of the following statistics is not permissible with nominally scaled data (Table 8.1 in the text)? A) chi-square B) median C) range D) Both B and C are not permissible. Answer: D Diff: 2 Page Ref: 253 LO : 3 45) Which of the following statistics is not permissible with ordinally scaled data (Table 8.1 in the text)? A) range B) mode C) rank order correlation D) all of the above Answer: A Diff: 3 Page Ref: 253 LO : 3 46) Which of the following statistics is not permissible for interval data (Table 8.1 in the text)? A) factor analysis B) harmonic mean C) binomial test D) t-tests Answer: B Diff: 3 Page Ref: 253 LO : 3

7 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

47) In the department store project, numbers 1 through 10 were assigned to the 10 stores considered in the study (Table 8.2 in the text). Thus, store number 9 referred to Sears and store number 6 referred to Neiman Marcus. Using this information, which of the following statements is true? A) Sears is in some way superior or inferior to Neiman Marcus. B) It is meaningful to state that the number of the average store is 5.5. C) Both A and B are true. D) None of the above statements are true. Answer: D Diff: 2 Page Ref: 253 LO : 3 48) ________ is a ranking scale in which numbers are assigned to objects to indicate the relative extent to which some characteristic is possessed. Thus it is possible to determine whether an object has more or less of a characteristic than some other object. A) Ordinal scale B) Interval scale C) Ratio scale D) Nominal scale Answer: A Diff: 2 Page Ref: 254 LO : 3 49) The rankings of teams in a tournament constitute a ________ scale. A) nominal B) ordinal C) interval D) ratio Answer: B Diff: 1 Page Ref: 254 LO : 3 50) In marketing research, ________ scales are used to measure relative attitudes, opinions, perceptions, and preferences. In the opening example for Chapter 8, this was shown by the rank order of the most admired companies. A) nominal B) ordinal C) interval D) ratio Answer: B Diff: 2 Page Ref: 254 LO : 3

8 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

51) ________ is a scale in which the numbers are used to rate objects such that numerically equal distances on the scale represent equal distances in the characteristic being measured. A) Ordinal scale B) Interval scale C) Ratio scale D) Nominal scale Answer: B Diff: 2 Page Ref: 254-255 LO : 3 52) In marketing research, attitudinal data obtained from rating scales are often treated as ________ data. A) nominal B) ordinal C) interval D) ratio Answer: C Diff: 3 Page Ref: 255 LO : 3 53) Which statement is not true about the interval scale? A) Numerically equal distances on the scale represent equal values in the characteristics being measured. B) Both the zero point and the units of measurement are arbitrary. C) Only proportionate transformations of the form y = bx, where b is a positive constant are allowed. D) All of the above are correct. Answer: C Diff: 3 Page Ref: 255 LO : 3 54) The ________ is the highest scale. It allows the researcher to identify or classify objects, rank order the objects, and compare intervals or differences. It is also meaningful to compute ratios of scale values. A) ordinal scale B) interval scale C) ratio scale D) nominal scale Answer: C Diff: 1 Page Ref: 256 LO : 3

9 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

55) In marketing, sales, cost, market share, and number of customers are variables measured on a ________ scale. A) nominal B) ordinal C) interval D) ratio Answer: D Diff: 1 Page Ref: 256 LO : 3 56) ________ are one of two types of scaling techniques in which there is direct comparison of stimulus objects with one another. A) Preference scales B) Comparative scales C) Non-comparative scales D) None of the above Answer: B Diff: 2 Page Ref: 257 LO : 4 57) Which of the following statements is not true about the comparative scales technique? A) An example of using comparative scales is asking respondents to evaluate Coke on a 1 to 6 preference scale. B) Comparative scale data must be interpreted in relative terms and have only ordinal or rank order properties. C) Comparative scaling is also referred to as non-metric scaling. D) Comparative scales include paired comparisons, rank order, and constant sum scales. Answer: A Diff: 2 Page Ref: 257 LO : 4 58) The benefits of comparative scaling includes all of the following except ________. A) comparative scales involve fewer theoretical assumptions B) comparative scales are easily understood and can be applied easily C) comparative scales tend to reduce halo or carryover effects from one judgment to another D) small differences between stimulus objects can be detected Answer: C Diff: 2 Page Ref: 257 LO : 4 59) The disadvantages of comparative scaling includes all of the following except ________. A) the resulting data are generally assumed to be interval or ratio scaled B) the inability to generalize beyond the stimulus objects scaled C) the ordinal nature of the data D) None of the above are disadvantages. Answer: A Diff: 2 Page Ref: 257 LO : 4 10 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

60) Which of the following scales is not a type of comparative scale (Figure 8.2 in the text)? A) semantic differential B) constant sum C) Likert D) both A and C Answer: D Diff: 3 Page Ref: 257 LO : 4 61) ________ are one of two types of scaling techniques in which each stimulus object is scaled independently of the other objects in the stimulus set. A) Preference scales B) Comparative scales C) Non-comparative scales D) None of the above Answer: C Diff: 2 Page Ref: 257 LO : 4 62) Which of the following is not a type of non-comparative scale? A) semantic differential B) constant sum C) Likert D) both A and C Answer: B Diff: 3 Page Ref: 257 LO : 4 63) Which of the following is a type of comparative scale? A) continuous rating B) constant sum C) itemized rating D) both A and C Answer: B Diff: 3 Page Ref: 257 LO : 4 64) ________ is a comparative scaling technique in which a respondent is presented with two objects at a time and asked to select one object in the pair according to some criterion. The data obtained is ordinal in nature. A) Constant sum B) Q-sort C) Paired comparison D) Rank order Answer: C Diff: 1 Page Ref: 257 LO : 4 11 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

65) Paired comparison data can be analyzed in several ways. One way is for the researcher to calculate the percentage of respondents who prefer one stimulus to another. The researcher can also perform all of the following analyses on paired comparison data except A) simultaneous evaluation of all the stimulus objects B) convert paired comparison data to a rank order C) derive an interval scale from paired comparison data D) order a set of objects into an internally consistent, uni-dimensional scale Answer: D Diff: 3 Page Ref: 258 LO : 4 66) Which of the following is not one of the suggested modifications of the paired comparison technique? A) inclusion of a neutral/no difference opinion response B) graded paired comparisons C) obtaining similarity judgments in multidimensional scaling D) ranked paired comparisons Answer: D Diff: 3 Page Ref: 258 LO : 4 67) The most common method of taste testing is paired comparison. A minimum of ________ responses is considered an adequate sample. A) 500 B) 1000 C) 2000 D) 4000 Answer: B Diff: 3 Page Ref: 259 LO : 4 68) ________ is a comparative scaling technique in which respondents are presented with several objects simultaneously and asked to order or rank them according to some criterion. A) Constant sum B) Q-sort C) Paired comparison D) Rank order Answer: D Diff: 1 Page Ref: 259 LO : 4

12 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

69) After paired comparisons, the most popular comparative rating scale is ________. A) constant sum B) q-sort C) metric D) rank order Answer: D Diff: 2 Page Ref: 259 LO : 4 70) ________ scaling and ________ scaling both are comparative in nature. Both result in ordinal data and might result in the respondent disliking the brand ranked 1 in an absolute sense. A) Paired comparison; constant sum B) Rank order; paired comparison C) Rank order; constant sum D) Q-sort; constant sum Answer: B Diff: 1 Page Ref: 259 LO : 4 71) ________ is a comparative scaling technique in which respondents are required to allocate a constant sum of units such as point, dollars, chits, stickers, or chips among a set of stimulus objects with respect to some criterion. A) Constant sum B) Q-sort C) Paired comparison D) Rank order Answer: A Diff: 1 Page Ref: 260 LO : 4 72) If respondents are asked to allocate 100 points to attributes of a toilet soap in a way that reflects the importance they attach to each attribute, ________ scaling is being used. A) constant sum B) q-sort C) paired comparison D) rank order Answer: A Diff: 1 Page Ref: 260 LO : 4 73) Which statement is true concerning constant sum scaling? A) It does not have an absolute zero. B) It allows for fine discrimination among stimulus objects without requiring much time. C) Respondents may allocate more or fewer units than those specified. D) Both B and C are correct. Answer: D Diff: 2 Page Ref: 261 LO : 4 13 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

74) ________ scaling is a comparative scaling technique that uses a rank order procedure to sort objects based on similarity with respect to some criterion. A) Constant sum B) Q-sort C) Paired comparison D) Rank order Answer: B Diff: 1 Page Ref: 262 LO : 4 75) ________ is being used if respondents are given 100 attitude statements on individual cards and asked to place them into 11 piles, ranging from "most highly agreed with" to "least highly agreed with." A) Constant sum B) Q-sort C) Paired comparison D) Rank order Answer: B Diff: 2 Page Ref: 262 LO : 4 76) When using Q-sort scaling ________ to ________ objects is a reasonable range. A) 60; 90 B) 90; 140 C) 60; 140 D) 40; 60 Answer: A Diff: 3 Page Ref: 262 LO : 4 77) ________ is a comparative scaling technique where numbers are assigned to objects such that ratios between the assigned numbers reflect ratios on the specified criterion. A) Q-sort scaling B) Magnitude estimation C) Guttman scaling D) Constant sum scaling Answer: B Diff: 3 Page Ref: 262 LO : 4

14 Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall

78) ________ is a procedure for determining whether a set of objects can be ordered into an internally consistent, uni-dimensional scale. A) Magnitude estimation B) Q-sort scaling C) Guttman scaling D) None of the above Answer: C Diff: 3 Page Ref: 262 LO : 4 79) Which statement is not correct concerning international marketing and the use of comparative scaling techniques? A) Opinion formation may not be well crystallized. B) In some developing countries, preferences can be best measured by using ordinal scales. C) Respondents in many developed countries, due to higher education and consumer sophistication levels, are quite used to providing responses on interval and ratio scales. D) None of the above statements are incorrect. Answer: D Diff: 2 Page Ref: 262 LO : 5 80) The Wall Street Journal wanted information on the personality profiles of its readers and nonreaders? Which of the steps below does not belong in the process used by the Wall Street Journal to obtain the needed information? A) Each respondent was given a several cards, each listing one personality characteristic. B) Respondents are asked to sort cards and t...