Chapter 12 Managing Systems Support and Security TF PDF

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Chapter 12 Managing Systems Support and Security TF...

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Multiple Choice 31. The systems support and _____ phase begins when a system becomes operational and continues until the system reaches the end of its useful life. a. implementatio n b. verification c. security d. testing ANSWER: c RATIONALE: The systems support and security phase begins when a system becomes operational and continues until the system reaches the end of its useful life. POINTS: 1 DIFFICULTY: Easy REFERENCES: 400 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Introduction KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:45 AM 32. If significant changes take place in an existing system or if a new version is released, the IT department might develop a _____. a. user training package b. user presence software c. maintenance module d. utility index ANSWER: a RATIONALE: If significant changes take place in the existing system or if a new version is released, the IT department might develop a user training package. POINTS: 1 DIFFICULTY: Easy REFERENCES: 401 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: User Support KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM

DATE MODIFIED:

5/1/2019 10:47 AM

33. A _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs. a. help desk b. white spot c. maintenance software module d. utility point ANSWER: a RATIONALE: A help desk, also called a service desk, is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 401 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: User Support KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:07 PM 34. A help desk can boost its productivity by using _____, which allows IT staff to take over a user’s workstation and provide support and troubleshooting. a. high-level synthesis b. wireless fidelity c. word editing software d. remote control software ANSWER: d RATIONALE: A help desk can boost its productivity by using remote control software, which allows IT staff to take over a user’s workstation and provide support and troubleshooting. POINTS: 1 DIFFICULTY: Easy REFERENCES: 401 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: User Support

KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 1:20 PM

35. _____ costs include expenses for items such as supplies and equipment rental. a. Operational b. Corrective c. Maintenance d. Adaptive ANSWER: a RATIONALE: Operational costs include items such as supplies, equipment rental, and software leases. POINTS: 1 DIFFICULTY: Easy REFERENCES: 403 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:51 AM 36. _____ expenses vary significantly during a system’s operational life and include spending to support maintenance activities. a. Secure b. Maintenance c. Principal d. Capital ANSWER: b RATIONALE: Maintenance expenses vary significantly during the system’s operational life and include spending to support maintenance activities. POINTS: 1 DIFFICULTY: Easy REFERENCES: 403 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember

DATE CREATED: DATE MODIFIED:

1/30/2019 11:41 AM 5/1/2019 10:52 AM

37. _____ include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently. a. Team building activities b. Elicitation activities c. Maintenance activities d. Testing activities ANSWER: c RATIONALE: Maintenance activities include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 403 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:54 AM 38. Corrective maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. competes for resources in an operational system ANSWER: b RATIONALE: Corrective maintenance diagnoses and corrects errors in an operational system. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 404 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember

DATE CREATED: DATE MODIFIED:

1/30/2019 11:41 AM 5/1/2019 10:56 AM

39. Adaptive maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. competes for resources in an operational system ANSWER: a RATIONALE: Adaptive maintenance adds enhancements to an operational system and makes the system easier to use. POINTS: 1 DIFFICULTY: Easy REFERENCES: 406 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:58 AM 40. Perfective maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. competes for resources in an operational system ANSWER: c RATIONALE: Perfective maintenance involves changing an operational system to make it more efficient, reliable, or maintainable. POINTS: 1 DIFFICULTY: Easy REFERENCES: 406 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:58 AM

41. Perfective maintenance usually is cost effective _____ a system’s operational life. a. early in b. during the middle of c. during the end of d. throughout ANSWER: b RATIONALE: Perfective maintenance usually is cost-effective during the middle of the system’s operational life. POINTS: 1 DIFFICULTY: Easy REFERENCES: 406 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:59 AM 42. To avoid problems, preventive maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. requires analysis of areas where trouble is likely to occur ANSWER: d RATIONALE: To avoid problems, preventive maintenance requires analysis of areas where trouble is likely to occur. POINTS: 1 DIFFICULTY: Easy REFERENCES: 407 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:01 AM 43. In maintenance management, _____ means examining the whole in order to learn about the individual elements.

a. synthesis b. adoption c. analysis d. elucidation ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: LEARNING OBJECTIVES: NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

c Analysis means examining the whole in order to learn about the individual elements. 1 Easy 408 Multiple Choice False SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management United States - BUSPROG: Technology Maintenance Management Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 4:16 PM

44. In maintenance management, _____ involves studying the parts of a system to understand the overall system. a. synthesis b. adoption c. fusion d. elucidation ANSWER: a RATIONALE: Synthesis involves studying the parts to understand the overall system. POINTS: 1 DIFFICULTY: Easy REFERENCES: 408 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 1:19 PM 45. Many IT departments use a job title of _____ to designate positions that require a combination of systems analysis and programming skills.

a. tester/programmer b. strategist/analyst c. programmer/analys t d. designer/debugger ANSWER: RATIONALE:

POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: LEARNING OBJECTIVES: NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

c Many IT departments use a job title of programmer/analyst to designate positions that require a combination of systems analysis and programming skills. 1 Moderate 408 Multiple Choice False SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management United States - BUSPROG: Technology Maintenance Management Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 4:18 PM

46. _____ is a process for controlling changes in system requirements during software development. a. Data management b. Disk management c. Configuration management d. Email management ANSWER: c RATIONALE: Configuration management (CM), sometimes referred to as change control (CC), is a process for controlling changes in system requirements during software development. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 411 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:29 AM

47. In a typical system, the initial version of the system is 1.0, and the release that includes the first set of maintenance changes is version _____. a. 2.1 b. 1.1 c. 0.1 d. 2.1 ANSWER: b RATIONALE: In a typical system, the initial version of the system is 1.0, and the release that includes the first set of maintenance changes is version 1.1. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 412 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:31 AM 48. A _____ is responsible for assigning maintenance tasks to individuals or to a maintenance team. a. tester b. programmer c. system validator d. system administrator ANSWER: d RATIONALE: The system administrator usually is responsible for assigning maintenance tasks to individuals or to a maintenance team. POINTS: 1 DIFFICULTY: Easy REFERENCES: 409 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:33 AM

49. _____ is the process of tracking system releases. a. Configuration control b. Version control c. Source control d. Quality control ANSWER: b RATIONALE: Version control is the process of tracking system releases, or versions. POINTS: 1 DIFFICULTY: Easy REFERENCES: 412 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:35 AM 50. When a new version of a system is installed, the prior release is _____, or stored. a. archived b. deleted c. discontinued d. reinstalled ANSWER: a RATIONALE: When a new version of a system is installed, the prior release is archived or stored. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 412 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:36 AM 51. A _____ is a formal reference point that measures system characteristics at a specific time.

a. feature line b. baseline c. product point d. viewport ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: LEARNING OBJECTIVES: NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

b A baseline is a formal reference point that measures system characteristics at a specific time. 1 Easy 414 Multiple Choice False SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management United States - BUSPROG: Technology Maintenance Management Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 11:37 AM

52. The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints. a. functional baseline b. extension baseline c. allocated baseline d. product baseline ANSWER: a RATIONALE: The functional baseline is the configuration of the system documented at the beginning of the project. It consists of all the necessary system requirements and design constraints. POINTS: 1 DIFFICULTY: Easy REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:38 AM

53. The _____ documents a system at the end of the design phase, identifies any changes since the beginning of the project, and includes testing and verification of all system requirements and features. a. functional baseline b. operational baseline c. allocated baseline d. product baseline ANSWER: c RATIONALE: The allocated baseline documents the system at the end of the design phase and identifies any changes since the functional baseline. The allocated baseline includes testing and verification of all system requirements and features. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:39 AM 54. The _____ describes a system at the beginning of system operation and includes the results of performance and acceptance tests for the operational system. a. functional baseline b. operational baseline c. allocated baseline d. product baseline ANSWER: d RATIONALE: The product baseline incorporates any changes made since the allocated baseline and includes the results of performance and acceptance tests for the operational system. POINTS: 1 DIFFICULTY: Easy REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology

TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

Maintenance Management Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 11:40 AM

55. _____ includes monitoring a system for signs of trouble, logging all system failures, diagnosing the problem, and applying corrective action. a. Benchmark testing b. Throughput management c. Responsive testing d. Fault management ANSWER: d RATIONALE: Fault management includes monitoring the system for signs of trouble, logging all system failures, diagnosing the problem, and applying corrective action. POINTS: 1 DIFFICULTY: Easy REFERENCES: 415 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:26 PM 56. To measure system performance, companies use _____, which uses a set of standard tests on one system to compare its performance and capacity to that of other systems. a. metric analysis b. benchmark testing c. threat analysis d. allocation testing ANSWER: b RATIONALE: To measure system performance, many firms use benchmark testing, which uses a set of standard tests to evaluate system performance and capacity. POINTS: 1 DIFFICULTY: Easy REFERENCES: 416 QUESTION TYPE: Multiple Choice

HAS VARIABLES: LEARNING OBJECTIVES: NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

False SAD.12e.12.04 - Describe techniques for system performance management United States - BUSPROG: Technology System Performance Management Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 11:43 AM

57. In addition to benchmark testing, performance measurements, called _____, can monitor the number of transactions processed in a given time period, the number of records accessed, and the volume of online data. a. metrics b. wireframes c. viewports d. baselines ANSWER: a RATIONALE: In addition to benchmark testing, performance measurements, called metrics, can monitor the number of transactions processed in a given time period, the number of records accessed, and the volume of online data. POINTS: 1 DIFFICULTY: Easy REFERENCES: 416 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance ...