Chapter 13 Intelligent Information Systems PDF

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Chapter 13 - Intelligent Information Systems True / False 1. Artificial intelligence (AI) applications and technologies are more intelligent than traditional information systems. a. True b. Fals e ANSWER: True RATIONALE: Correct Although AI applications and technologies may not offer true human intelligence, they are certainly more intelligent than traditional information systems. Over the years, the capabilities of these systems have improved in an attempt to close the gap between artificial intelligence and human intelligence. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Moderate REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Artificial intelligence KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 2. In the context of information technology, the “what-is” decision-making analysis is used in systems that have the capability to report real-time information and predict what could happen in the future. a. True b. Fals e ANSWER: False RATIONALE: Correct The “what-is” analysis is commonly used in transaction-processing systems and management information systems. However, these systems lack the capability to report real-time information or predict what could happen in the future. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Moderate REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY True / False PE: HAS VARIABL False Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Artificial intelligence KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 3. Decision makers use the “what-is” analysis to monitor the effect of a change in one or more variables. a. True b. Fals e ANSWER: False RATIONALE: Correct Decision makers use the “what-if” analysis to monitor the effect of a change in one or more variables. It is available in spreadsheet programs, such as Microsoft Excel. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Easy REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Artificial intelligence KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 4. Robots are one of the most successful applications of artificial intelligence (AI). a. True b. Fals e ANSWER: True RATIONALE: Correct Robots are one of the most successful applications of AI. They perform well at simple, repetitive tasks and can be used to free workers from tedious or hazardous jobs. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Robotics KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 5. Some robots have limited vision that is useful for locating and picking up objects, as long as the objects are isolated from other objects. a. True b. Fals e ANSWER: True RATIONALE: Correct Some robots have limited vision that is useful for locating and picking up objects, as long as the objects are isolated from other objects. Typically, their mobility is limited. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Moderate REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Robotics KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 6. Robots can be used in environments that are hazardous to humans. a. True b. Fals e ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems RATIONALE:

Correct Robots can be used in environments that are hazardous to humans, such as working with radioactive materials. Developments in artificial intelligencerelated fields, such as expert systems and natural-language processing, will affect the future development of the robotics industry. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Moderate REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Robotics KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 7. For expert systems to be successful, they must be applied to an activity that human experts have not handled in the past. a. True b. Fals e ANSWER: False RATIONALE: Correct For expert systems to be successful, they must be applied to an activity that human experts have already handled, such as tasks in medicine, geology, education, and oil exploration. Expert systems mimic human expertise in a particular field to solve a problem in a well-defined area. See 13-2: Expert Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe an expert system, its applications, and its components. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.02 JECTIVES: TOPICS: Expert systems KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems DATE MODIFI 7/25/2018 12:26 PM ED: 8. The user interface component of an expert system provides user-friendly access to the expert system. a. True b. Fals e ANSWER: True RATIONALE: Correct The user interface component of an expert system provides user-friendly access to the expert system. Although graphical user interfaces have improved this component, one goal of artificial intelligence technology is to provide a natural language for the user interface. See 13-2: Expert Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe an expert system, its applications, and its components. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.02 JECTIVES: TOPICS: Expert system components Expert systems KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 9. An expert system is not a good choice when a lot of human expertise is needed to tackle a problem. a. True b. Fals e ANSWER: False RATIONALE: Correct An expert system should be used if a lot of human expertise is needed but a single expert cannot tackle the problem on his or her own. An expert system can integrate the experience and knowledge of several experts more easily. See 132: Expert Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe an expert system, its applications, and its components. : QUESTION TY True / False PE: Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.02 JECTIVES: TOPICS: Expert systems Expert system uses KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 10. An expert system should be used when well-structured numerical problems are involved. a. True b. Fals e ANSWER: False RATIONALE: Correct An expert system is unsuitable when there are well-structured numerical problems (such as payroll processing) involved. This means that standard transaction-processing methods can handle the situation more quickly and economically. See 13-2: Expert Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe an expert system, its applications, and its components. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.02 JECTIVES: TOPICS: Expert system uses Expert systems KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 11. Problems involving a combination of the five senses, such as taste and smell, are not suitable for expert systems. a. True b. Fals e ANSWER: True RATIONALE: Correct An expert system is unsuitable when problems require human experts-for Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems example, a combination of the five senses, such as taste and smell. Selecting a perfume is a problem better solved by human experts. See 13-2: Expert Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe an expert system, its applications, and its components. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.02 JECTIVES: TOPICS: Expert system uses Expert systems KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 12. Intelligent agents are used for virtual catalogs. a. True b. Fals e ANSWER: True RATIONALE: Correct Intelligent agents are used for smart or interactive catalogs, called virtual catalogs. A virtual catalog displays product descriptions based on customers’ previous experiences and preferences. See 13-4: Intelligent Agents POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the types of intelligent agents and how they are used. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.04 JECTIVES: TOPICS: Intelligent agents KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems 13. Fuzzy logic is used in refrigerators that set defrosting and cooling times based on usage patterns. a. True b. Fals e ANSWER: True RATIONALE: Correct Fuzzy logic is used in refrigerators that set defrosting and cooling times based on usage patterns. Fuzzy logic has been used in search engines, chip design, database management systems, software development, and other areas. See 135: Fuzzy Logic POINTS: 1 DIFFICULTY: Easy REFERENCES Describe fuzzy logic and its uses. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.05 JECTIVES: TOPICS: Fuzzy logic KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 14. Integrating expert system capabilities into the user interface component can improve the quality and user friendliness of a DSS. a. True b. Fals e ANSWER: True RATIONALE: Correct Integrating expert system capabilities into the user interface component can improve the quality and user friendliness of a DSS. See 13-9: Integrating AI Technologies into Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the advantages of integrating AI technologies into decision : support systems. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.09 JECTIVES: Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems TOPICS: Decision support systems KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 15. Contextual computing lacks the ability to tailor a course of action to a user in a particular situation and environment based on what it knows about the user. a. True b. Fals e ANSWER: False RATIONALE: Correct Contextual computing allows for tailoring a course of action to a user in a particular situation and environment based on what it knows about the user. The principle behind contextual computing is that computers can both sense and react to their environments similar to how human brains understand and interpret stimuli. See 13-10: Contextual Computing: Making Mobile Devices Smarter POINTS: 1 DIFFICULTY: Moderate REFERENCES Explain contextual computing. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.10 JECTIVES: TOPICS: Context-aware computing KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: Multiple Choice 16. Which is a difference between information systems and artificial intelligence (AI) technologies? a. Unlike AI technologies, information systems are programmed by knowledge engineers. b. Unlike AI technologies, information systems are concerned with capturing and storing data. c. Unlike information systems, AI technologies are concerned with retrieving and working with data. d. Unlike information systems, AI technologies are designed and developed by system analysts. Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems ANSWER: RATIONALE:

b Correct. Information systems are concerned with capturing, storing, retrieving, and working with data, but AI technologies are concerned with generating and displaying knowledge and facts. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Challenging REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Artificial intelligence Artificial intelligence systems KEYWORDS: Analyze DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 17. In an airline reservation system, on entering the flight number, the flight schedule and the flight status are displayed. In this scenario, the _____ decision-making analysis has been used to display the desired results on the system. a. if-else b. ifcontinue c. what-if d. what-is ANSWER: d RATIONALE: Correct. The “what-is” decision-making analysis is used in an airline reservation system when a flight’s schedule and its status need to be displayed by entering the flight number. This analysis is commonly used in transactionprocessing systems and management information systems. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Moderate REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Artificial intelligence Artificial intelligence systems Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 18. In the context of decision makers using information technology, which decision-making analyses is available in spreadsheet programs, such as Microsoft Excel? a. if-else analysis b. if-continue analysis c. what-if analysis d. what-is analysis ANSWER: c RATIONALE: Correct. The what-if analysis is used in decision support systems. Decision makers use it to monitor the effect of a change in one or more variables. It is available in spreadsheet programs, such as Microsoft Excel. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Easy REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Artificial intelligence Artificial intelligence systems KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 19. In the context of applications of artificial intelligence (AI), _____ perform well at simple, repetitive tasks and can be used to free workers from tedious or hazardous jobs. a. robots b. electronic trackers c. data mining agents d. firewalls ANSWER: a RATIONALE: Correct. Robots are one of the most successful applications of AI. They perform well at simple, repetitive tasks and can be used to free workers from tedious or hazardous jobs. See 13-1: What Is Artificial Intelligence? Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Robotics Artificial intelligence KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 20. What programming language is used for controlling robots? a. Extensible Markup b. Variable Assembly c. Maya Embedded d. Digital Command ANSWER: b RATIONALE: Correct. Programming languages for controlling robots include Variable Assembly Language, Functional Robotics, and A Manufacturing Language. These languages are usually proprietary, meaning they are specific to individual robot manufacturers. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Easy REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Robotics Artificial intelligence KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 21. Which is true of personal robots? Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems a. They have limited mobility. b. They have sensory capabilities. c. They have no speech capabilities. d. They are used mostly in the manufacturing industry. ANSWER: a RATIONALE: Correct. Personal robots have limited mobility, limited vision, and some speech capabilities. Currently, they are used mostly as prototypes to test such services as helping the elderly, bringing breakfast to the table, cooking, opening doors, and carrying trays and drinks. See 13-1: What Is Artificial Intelligence? POINTS: 1 DIFFICULTY: Moderate REFERENCES Define artificial intelligence, and explain how AI technologies support : decision making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.01 JECTIVES: TOPICS: Robotics Artificial intelligence systems KEYWORDS: Understand DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 22. A(n) _____ consists of programs that mimic human thought behavior in a specific area that human specialists have solved successfully. a. database system b. spiral model c. evolutionary model d. expert system ANSWER: d RATIONALE: Correct. An expert system consists of programs that mimic human thought behavior in a specific area that human experts have solved successfully. See 132: Expert Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe an expert system, its applications, and its components. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.02 Copyright Cengage Learning. Powered by Cognero.

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Chapter 13 - Intelligent Information Systems JECTIVES: TOPICS:

Expert systems Expert system uses KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 23. What was the first expert system developed to determine the chemical structure of molecules? a. ASIMO b. SHINE c. DENDRAL d. COGITO ANSWER: c RATIONALE: Correct. The first expert system, called DENDRAL, was developed in the mid1960s at Stanford University to determine the chemical structure of molecules. Expert systems mimic human expertise in a particular field to solve a problem in a well-defined area. See 13-2: Expert Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe an expert system, its applications, and its components. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.13.02 JECTIVES: TOPICS: Expert systems Expert system uses KEYWORDS: Remember DATE CREATE 6/6/2018 4:02 PM D: DATE MODIFI 7/25/2018 12:26 PM ED: 24. Which is an example of an expert system that can be applied to various financial applications? a. DENDRAL b. ASIMO c. Shyster d. PortBlue ANSWER: d RATIONALE: Correct. PortBlue (PortBlue Corporation) is an example of an expert system that can be applied to various financial applications, including examination of complex financial structure...