Chapter 5 Job Satisfaction PDF

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Jane O'Reilly​ class notes from fall 2018 semester...

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Chapter 5 Job Satisfaction TOP 5 THINGS YOU WANT YOUR JOB TO PROVIDE YOU 1. Good pay 2. Job Security 3. Good benefits 4. Vacation Days 5. Nice Work Environment JOB SATISFACTION - A pleasurable emotional state resulting from the appraisal of one’s job or job experiences; represents how a person thinks and feels about his or her job - A gauge of organizational health but not interest in and of itself THEORIES OF JOB SATISFACTION - Value Fulfillment  Value-percept theory: job DISsatisfaction depends on whether an employee perceives his or her job supplies the things he or she values most  Dissatisfaction = sum of all values (V want – V have) x (V importance)  Q: Billy makes $100,000 annually. What do we need to know to determine whether Billy is (dis)satisfied with his job overall?  A: it depends on: o What does he want to make? o How important is the salary? o How satisfied is he with other aspects of his job? (remember: sum of factors)  Managerial Implication  In order to improve job satisfaction, you need to know what your employees VALUE and where there are deficits  Commonly assessed work values  Pay  Promotions  Supervision  Co-workers  The work itself - Track job satisfaction via values?  Specific Tool to Track Job Satisfaction

 Strengths: o Simple questions and easy to us o Tracks 5 most commonly assessed factors o Scoring includes neutral level o Publically available benchmarks o Compare across time  Important limitations o Doesn’t tell you why o Doesn’t measure important o May need to be updated?? - Job Characteristics Theory  Assumption  if job itself is so important, lets focus on better jobs  Job design  Structuring the methods and relationship of jobs in order to satisfy organizational requirements  Frederick Taylor : Scientific Management  Keep jobs simple and specialized  Simple and specialized = boring jobs = easy but not always satisfying  Job enrichment  Designing jobs in a way to increase satisfaction with work  5 characteristics  Variety  Identity  Significance  Autonomy – having control on our work  Feedback (from the job itself!!!)(not from a supervisor, must be from the job itself)  Job Design AND Job Enrichment  Structuring the methods and relationship of jobs in order to satisfy organizational requirements….  As well as the social and personal requirements of the job holder  SHOULD KNOW THE DIFFERENCE FOR MIDTERM  Job Design at Ford VS Toyota  Ford  Keep jobs simple and specialized  Toyota  Work in teams, various roles (V)

 Car completed by team (I)  Stop the line production (A)  Team quality (F)  Two Moderators (it depends)  Knowledge and Skill  Growth Need Strength - Affective Perspective (Mood and Emotions)  Assumption  our attitudes towards our jobs fluctuate without feelings  Mood: States of feelings, mild intensity, last for a while, not directed towards anything  Emotions: Intense feelings, can be short, clearly directed towards something  Affective Events Theory:  How workplace events can generate emotional reactions that impact work behaviours and satisfaction...