Chp 5 Pop Quiz (week 6) - Tutorial PDF

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Chapter 5—Communication Essentials TRUE/FALSE 1. Nonverbal communication often includes a few words. (FALSE) 2. The originator of a thought, idea, or information is called the receiver. (FALSE) 3. The response from the receiver back to the sender is a form of feedback.( TRUE) 4. Hand gestures and posture can communicate a message. .( TRUE) 5. Nonverbal communication does not add meaning to a message. (FALSE) 6. Your posture can project an image of self-confidence. .( TRUE) 7. Eye contact is an ineffective form of nonverbal communication. (FALSE) 8. Colloquialisms are inappropriate in formal writing and speaking. .( TRUE) 9. Problems in the workplace are often caused by ineffective communication. .( TRUE) 10. Genders tend to differ in their space patterns. .( TRUE) 11. Speaking in a sexist manner will not likely alienate others.( FALSE) 12. Jargon is the same in most workplaces. .( FALSE) 13. It is not important to select the proper communication channel. .( FALSE) 14. A passing siren, chatter from an adjacent cubicle, and printer noises are examples of communication distractions. .( TRUE) 15. "All tall men play basketball" is an example of a colloquialism. .( FALSE) MULTIPLE CHOICE 16. Jargon is a problem for (C). a. experienced employees. b. supervisory personnel. c. new employees. d. none of these choices. 17. Stereotyping is a substitute for (D) a. oral and written communication. b. information overload. c. opinion. d. thinking and analyzing.

18. Listening is (B) a. a barrier to communication. b. a process by which we make sense out of what we hear. c. the same as hearing. d. none of these choices. 19. Colloquialisms can be (D). a. a barrier to communication. b. used in informal speaking. c. considered as slang. d. all of these choices. 20. A critical listener (B) a. listens for ideas that support his or her beliefs. b. separates facts from opinions. c. hears only what he or she wants to hear. d. focuses on what he or she wants to say next. 21. An active listener (B) a. listens only for facts. b. has a confident, positive attitude. c. does not take notes. d. avoids using body language. 22. Opinions are (C.). a. proven statements. b. always true. c. based on personal beliefs and feelings. d. none of these choices. 23. Barriers to listening include (D) a. distractions. b. lack of attention. c. selective listening. d. all of these choices. 24. A clear message brings about effective communication because (C.) a. it relaxes the listener. b. it is prepared for the selective listener. c. it eliminates the need for additional information or clarification. d. it eliminates the need for nonverbal communication. 25. Feedback (D) a. may be written or spoken, verbal ,or nonverbal. b. tells the listener whether the message is understood. c. may be given in response to a direct request for it. d. all of these choices.

26. "Horse for sale. Will eat anything. Especially likes young people" is an example of (D) a. stereotyping. b. using jargon. c. a colloquialism. d. confusing message. 27. Word choice is (C,) a. unimportant. b. includes using acceptable jargon. c. a common communication barrier. d. all of these choices. 28. "I'm really hyped up about the merger!" is an example of (B) a. stereotyping. b. a colloquialism. c. a confusing message. d. none of these choices. 29. Using the wrong communication channel can (B) a. enhance your feelings toward others. b. result in confusion and misunderstanding. c. result in information overload. d. none of these choices. 30. You can beat back information overload by (D) a. recognizing that not all information can be examined. b. developing an information management strategy that works for you. c. trying to recognize quality information. d. all of these choices.

MATCHING Match each term with the correct statement below. a. gender-neutral language b. tactile communication c. facts d. information overload e. personal space f. receiver g. sender h. message i. colloquialism j. selective listening 31. Information that can be proven. (C. facts) 32. Hearing only what you want to hear. ( J selective listening) 33. An excessive amount of information being provided.(D information overload) 34. Aims at minimizing assumptions about gender. (A gender-neutral language) 35. Informal words or phrases that are often used in a geographical area and more informal settings.(I colloquialism) 36. Area you put between yourself and others in order to feel comfortable.(E personal space) 37. The thought, idea, or information transmitted.(H message) 38. Communicating by touch.(B tactile communication) 39. Originator of a thought. (G sender) 40.The individual to whom the thought, idea, or information is transmitted. (F receiver)...