Citizens-Charter- Tacolod PDF

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TACOLOD ELEMENTARY SCHOOL MAIN112521CITIZEN’S CHARTER FOR ELEMENTARY SCHOOLENROLMENTA. Early Registration Schedule: Starting Last Friday of January to Last Friday February of each yearMonday – Friday8:00 A. – 5:00 P. without noon breakB. OPLAN BALIK-ESKWELA: Last Week of May to First Week of June of...

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TACOLOD ELEMENTARY SCHOOL MAIN 112521 CITIZEN’S CHARTER FOR ELEMENTARY SCHOOL ENROLMENT A. Early Registration Schedule: Starting Last Friday of January to Last Friday February of each year Monday – Friday 8:00 A.M. – 5:00 P.M. without noon break B. OPLAN BALIK-ESKWELA: Last Week of May to First Week of June of each year Monday – Friday 8:00 A.M. – 5:00 P.M. without noon break What are the Requirements: (DepEd Order no. 3, 2018) LEVEL KINDER

ELIGIBILITY STANDARD Children aged five years old by August 31st of the school year they will enroll in DepEd Order 47, S. 2016, Omnibus Policy on Kindergarten)

ELEMENTARY GRADE 1

DOCUMENTARY REQUIREMENTS

●

Philippine Statistics Authority (PSA) Birth Certificate

*formerly National Statistics Office (NSO)

Children who have completed • Kindergarten Certificate of Kindergarten programs in DepEd accredited schools and centers

● ●

Kindergarten certificate of completion

Children who are six years old above by August 31 st of the school year they will enroll in and who have not completed any form of Kindergarten program in non-DepEd accredited learning and day-care centers or home-schooled centers

● ●

Result of ECCD Assessment Checklist

●

SF 9 turn-over to the next Grade Level

PSA Birth Certificate

PSA Birth Certificate

DepEd Order 47, S. 2016, Omnibus Policy on Kindergarten) GRADE 2-6

Considered pre-registered per DepEd Order 003,s. 2018

Transferees

Learners from public or private schools in the Philippines who shall transfer to school

Balik-aral

SF 9 (formerly Form 138) of last school year attended or PEPT Certificate of Rating, whichever is applicable

●

submit their SF 9 (formerly Form 138) or a letter certifying the last grade level the learner completed signed by the School Registrar; Refer DO 54, s. 2016 for the guidelines on the request and transfer of the learner’s school records

● PSA Birth Certificate or ● Local Civil Registrar, or ● Barangay Certification

Duration: 11 minutes (under normal circumstances, per transaction) HOW TO AVAIL OF THE SERVICE STEP

APPLICANT/ CLIENT

SERVICE PROVIDER

1

Fills-out registration form

Serves the registration for and tell the client to fill up required data

2

Presents documentary requirements

3

Presents for enrolment or listing

Receive, assess and evaluate documents for enrolment (Report cards & Birth Certificates, etc.) List the name in the enrolment form

DURATION OF ACTIVITY (Under Normal Circumstances) 3 minutes

3 minutes

5 minutes

END OF TRANSACTION

ISSUANCE OF SCHOOL FORMS Schedule of Availability of Service: Monday – Friday 8:00 A.M. – 5:00 P.M. without noon break Who May Avail of the Service: Requesting personnel (parents, pupils, guardians, requesting schools) es Sur. What are the Requirements:

PERSON IN CHARGE

Teachers, School Head Teachers, School Head Teachers, School Head

FEE

FORMS

None

Enrolment Forms

None

SF 9,PSA Birth Certificates

None

Enrolment Forms

Duly accomplished request form from the requesting school, on-line posting of request for confirmation Duration: 27 minutes (under normal circumstances, per transaction) HOW TO AVAIL OF THE SERVICE: (OFF-LINE ISSUANCE) STEP

1 2

3 4 5

APPLICANT/CLIE NT Fills out log-in information Presents the request form from the requesting school Waits until the issuance of document Pick up the requested document

SERVICE PROVIDER

The school head checks the request form as to its contents( name of pupils) Search for the record: retrieve the file

DURATION OF ACTIVITY (Under Normal Circumstances) 3 minutes

Prepares and issues the SF 10/documents Approve, review and affix initials to each actionable document Releases of the signed certification

6 minutes

10 minutes 4 minutes 3 minutes

PERSON IN CHARGE

FEE

FORMS

Guidance/scho ol head Guidance/scho ol head

None

Receiving Log Book SF 10 (formerly Form 137)

Guidance/scho ol head school head

None

Guidance Coordinator

None

None None

SF 10 (formerly Form 137) SF 10 (formerly Form 137) Requested documents

END OF TRANSACTION

HOW TO AVAIL OF THE SERVICE: (ON-LINE ISSUANCE)

Duration: 30 minutes (under normal circumstances, per transaction) STEP

APPLICANT/CLIE NT

1

Enrolls the pupils in LIS Keeps updated of the posting Keeps track of the document

2 3

STUDENTS SERVICES

SERVICE PROVIDER

DURATION OF ACTIVITY (Under Normal Circumstances) 5 minute

Visits the LIS website to view on-line requests for confirmation Open the profile of the pupil/s need for 10 minute confirmation Scans the SF 10 and upload the docs to 15 minutes the requesting school END OF TRANSACTION

PERSON IN CHARGE

Clerk/school head Clerk/school head Clerk/school head

FEE

FORMS

None

LIS website

None

Pupil/s profile

None

SF 10 uploaded

Schedule of Availability of Service: Monday – Friday 8:00 A.M. – 5:00 P.M. without noon break Who May Avail of the Service: Pupils/Teachers A. School Clinic STEP

APPLICANT/CLIE NT

1

Fills out logbook

2

Waits for the incharge to respond Provides the needed treatment/services

3

SERVICE PROVIDER

Checks the letter request issued by the adviser Attends to the request Attends to the services needed by the client

DURATION OF ACTIVITY (Under Normal Circumstances) 5 minutes

Clinic teacher

None

Logbook

10 minute

Clinic teacher

None

Record book

10 minutes

Clinic teacher

None

Record book

PERSON IN CHARGE

FEE

FORMS

END OF TRANSACTION B. ICT Room STEP

1 2

3

APPLICANT/CLIE NT Fills out logbook Sits/Tells the teacher what to open Uses the computer set for the encoding and searching

PERSON IN DURATION OF ACTIVITY CHARGE (Under Normal Circumstances) 5 minutes ICT teacher 5 minutes ICT teacher

SERVICE PROVIDER

Assist in filling out the logbook Attends to the request

Attends to the services needed by the client

20 minutes

ICT teacher

FEE

FORMS

None None

Logbook Record book

None

Record book

END OF TRANSACTION C. Library STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY (Under Normal Circumstances)

PERSON IN CHARGE

FEE

FORMS

1

Fills out logbook

Assist in filling out the logbook

1 minute

2

Requests for the issuance of needed mats. /book Receives mats./books

Attends to the request

1 minute

Issues mats/books

1 minute

3

Library Coordinator Library Coordinator Library Coordinator

None

Logbook

None

Record book

None

Record book

END OF TRANSACTION D. CANTEEN STEP

APPLICANT/CLIENT

SERVICE PROVIDER

1

Orders the food he/she wants

Attends to the order/s of the costumers/pupils

2

Waits for the food to be served

Delivers the order

DURATION OF ACTIVITY (Under Normal Circumstances) 1 minute

1 minute

PERSON IN CHARGE Canteen teacher

Canteen teacher

FEE

Depends on the existing price Depends on the existing price

FORMS

Sales inventory

Sales inventory

END OF TRANSACTION E. GUIDANCE

Schedule of Availability of Service: Monday – Friday 8:00 A.M. – 5:00 P.M. without noon break F.

Who May Avail of the Service: Students & Students in conflict with the Law G.

What are the Requirements: Referral and Request for Career Guidance/Counseling, Anecdotal Record or Incident Report Form. (Disciplinary Matters/Parents’ Conference) Duration: 15 minutes to 1 day (under normal circumstances, per transaction)

HOW TO AVAIL OF THE SERVICE STEP

APPLICANT/CLIE NT

SERVICE PROVIDER

DURATION OF ACTIVITY (Under Normal Circumstances) 2 minutes

1

Fill-out login information

School Head/ School Guidance Coordinator directs the student/s to log in the School Guidance Office Logbook.

2

Presents the referral/ request to the school head and school guidance coordinator Investigates/intervi ews the client/s of his/purpose and conducts dialog

School Head/ School Guidance Coordinator receives/reviews the referral or request form

3 minutes to 1 day

School Guidance Coordinator interviews/investigates/interrogates about the matter Conducts dialog with the parties involved

10 minutes

4

Channels/Forward s the issue/s to the office of the School Head

School Guidance Coordinator channels/forwards the matter to the School Head for unresolved issues

5

Signs the Agreement form

School Guidance Coordinator and other parties sign the agreement form

3

Schedule of Availability of Service: Monday – Friday 8:00 A.M. – 5:00 P.M. without noon break Who May Avail of the Service: Students enrolled in the school, parents/guardians and teachers

FEE

FORMS

School Head/ School Guidance Coordinator School Head/ School Guidance Coordinator

None

Receiving Log Book

None

Referral/ Request Form Guidance Form/ Individual Record of Student/s

School Guidance Coordinator

None

Incidental Report Guidance Form/ Individual Record of Student/s

Depends on cases

School Head/ School Guidance Coordinator

None

Incidental Report Guidance Form/ Individual Record of Student/s

5 minutes

School Head/ School Guidance Coordinator

None

Agreement Form

END OF TRANSACTION

FILING AND HANDLING OF COMPLAINTS

PERSON IN CHARGE

What are the Requirements: Accomplished Incident Report Duration: 5 minutes to 1 day (under normal circumstances, per transaction) HOW TO AVAIL OF THE SERVICE STEP

1

2

3 4

APPLICANT/CLIENT

Fills out log-in information

Presents the Accomplished Incident Report to the School Head and School Guidance Coordinator Conducts dialog on the filed complaint

Signs the Agreement form

SERVICE PROVIDER

School Head/ School Guidance Coordinator directs the Student/s to log in the School Guidance Office Logbook. School Head/ School Guidance Coordinator receives/reviews the accomplished incident report

School Head & School Guidance Coordinator conduct dialog on the complaint School Head & School Guidance Coordinator and other parties sign the agreement form

DURATION OF ACTIVITY (Under Normal Circumstances) 2 minutes

5 minutes

Depends on cases

5 minutes

END OF TRANSACTION

NON FRONTLINE SERVICES HIRING / PAYMENT OF HONORARIUM TO THE JOBBER Schedule of Availability of Service: Monday – Friday 8:00 A.M. – 5:00 P.M. without noon break

PERSON IN CHARGE

FEE

School Head/ School Guidance Coordinator School Head/ School Guidance Coordinator

None

Receiving Log Book

None

Accomplished Incident Report

None

Incidental Report Form

None

Agreement Form

School Head School Guidance Coordinator School Head/ School Guidance Coordinator

FORMS

Who May Avail of the Service: Utility/Guard What are the Requirements: Application Letter, Approved Job Order, Monthly Accomplishment Report & DTR Duration: 1 day (under normal circumstances, per transaction)

HOW TO AVAIL OF THE SERVICE STEP

1

2

3

4

APPLICANT/CLIE NT

SERVICE PROVIDER

Fills out log-in information

School Head/School Disbursing Officer

Presents the requirements needed - Application Letter - Approved Job Order - Monthly Accomplishme nt Report - DTR Prepares the DV, Check for payment

School Head receives/ reviews the requirements needed in hiring/payment of jobber

Approves/Signs/R eleases the Check and Disbursement Voucher for payment

School Head/School Disbursing Officer approves/signs/releases the Disbursement Voucher and Check for payment

DURATION OF ACTIVITY (Under Normal Circumstances) 2 minutes

3 minutes

PERSON IN CHARGE

FEE

School Head/School Disbursing Officer School Head/School Disbursing Officer

None

FORMS

Logbook

None

-

-

School Head/School Disbursing Officer prepares the Disbursement Voucher and Check for payment

5 minutes

2 minutes

END OF TRANSACTION

School Head/School Disbursing Officer School Head/School Disbursing Officer

Application Letter Approved Job Order Monthly Accomplishment Report DTR

None

Disbursement Voucher Form Check

None

Disbursement Voucher Form Check

OTHER SERVICES

OTHER SERVICES RECEIVING OF APPLICATION DOCUMENTS OF TEACHER APPLICANTS (NEW & TRANSFEREES) Schedule of Availability of Service: Monday – Friday 8:00 A.M. – 5:00 P.M. without noon break Who May Avail of the Service: New Teacher Applicants & Teacher Transferees What are the Requirements: Application Letter, Duly Accomplished Forms required by Omnibus Certification Duration: 1 day (under normal circumstances, per transaction) HOW TO AVAIL OF THE SERVICE STEP

APPLICANT/CLIE NT

1

Fills out log-in information Visitor’s Logbook Presents the requirements needed Application Letter, Duly Accomplished Forms required by Omnibus Certification

School Head/ADAS

School Head receives/ADAS reviews the requirements needed in hiring/application for transfer

3 minutes

School Head/ADAS

None

Application Letter, Duly Accomplished Forms required by Omnibus Certification

Channels/Forward s to the Division

School Head/ADAS channels/forwards to the Division Sub-Committee receiving

5 minutes

School Head/ADAS

None

Received Copy of documents

2

3

SERVICE PROVIDER

DURATION OF ACTIVITY (Under Normal Circumstances) 2 minutes

PERSON IN CHARGE

School Head/ADAS

FEE

FORMS

None Visitor’s Logbook

Sub-Committee Receiving Officer

officer n the documents END OF TRANSACTION

EVALUATION, SELECTION & RECOMMENDATION (TEACHER II & III) Schedule of Availability of Service: Monday – Friday 8:00 A.M. – 5:00 P.M. without noon break Who May Avail of the Service: Teachers for promotion and reclassification What are the Requirements: Letter of Intent, Required Documents for Selection and Ranking for Teacher II & III Position Duration: 2 days (under normal circumstances, per transaction) HOW TO AVAIL OF THE SERVICE STEP

1 2

3

4

APPLICANT/CLIE NT

SERVICE PROVIDER

Fills out log-in information Presents the documents required for selection and evaluation for Teacher II & III position Attends deliberation for Teacher II & III position

School Head

Waits for the result of the ranking and selection of Teacher II & III

DURATION OF ACTIVITY (Under Normal Circumstances) 2 minutes

PERSON IN CHARGE

School Head

FEE

FORMS

None

Logbook

School Selection and Ranking Committee reviews the requirements needed in ranking

1 day

School Selection and Ranking Committee

None

documents required for selection and evaluation for Teacher II & III position

School Selection and Ranking Committee conducts the deliberation for Teacher II & III position

Depends on the number of applicants

School Selection and Ranking Committee

None

School Selection and Ranking Committee prepares the result of the ranking and selection of Teacher II & III

20 minutes

School Head/ADAS

None

documents required for selection and evaluation for Teacher II & III position Result of the ranking and selection

5

Prepares requirements for position of Teacher II & III

School Head, School Selection and Ranking Committee signs/recommends the qualified applicants for Teacher II & III Position

15 minutes

END OF TRANSACTION

School Head , School Selection and Ranking Committee

None

Papers for Recommendation...