Combined NEO Sign-Off Sheets 2021 PDF

Preview

Summary

idk...

Description

Alorica Teleservices, Inc Alorica Clark Philippines Inc Alorica Asia (ROHQ), Ltd. Alorica Philippines, Inc. NEW EMPLOYEE ORIENTATION ACKNOWLEDGMENT I acknowledge by my signature that I have been acquainted with the Company Handbook, Policies and Procedures set by Alorica Teleservices, Inc/Alorica Clark Philippines Inc/Alorica Asia (ROHQ), Ltd./Alorica Philippines, Inc. including the Attendance Policy, through the New Employee Orientation (NEO) on the date fixed below. I agree that it is my responsibility to abide by the policies and procedures discussed in NEO and all policies and procedures issued by Alorica Teleservices, Inc/Alorica Clark Philippines Inc/Alorica Asia (ROHQ), Ltd./Alorica Philippines, Inc. during the course of my employment with the company. I understand and acknowledge that going through New Employee Orientation does not guarantee employment for any specific duration. Employee Name (Please Print) Employee Signature Location Date This sign-off sheet will be forwarded to the Human Resources Group for documentation and filing purposes.

The nature of our business requires a number of our employees to report for work during Regular Philippine holidays. However, the company recognizes the need of our employees to spend time with their families during the said holidays. You will have the opportunity to take U.S. selected Holidays as a substitute for specified regular Philippine Holidays. This means that you need not report for work on the U.S. Holiday (provided that you are not included in the work schedule for that day), but still get paid for that day, subject to the rules on holiday pay under existing company policies and Philippine law, On the other hand, if you are scheduled and required to report to work on the U.S. Holiday, you will be paid the corresponding holiday premium, subject to the rules on holiday pay under company policies and Philippine law. Please refer to the table below: Philippine Holiday US Holiday Holiday Day Observed Holiday Day Observed Labor Day May 1, 2021 (Saturday)* Memorial Day May 31, 2021 (Monday)* June 12, 2021 Independence Day US Independence Day July 5, 2021 (Monday)* (Saturday)* August 30, 2021 September 6, 2021 National Heroes Day US Labor Day (Monday)* (Monday)* November 30, 2021 November 25, 2021 Bonifacio Day Thanksgiving (Tuesday)* (Thursday)* (*Note-unless moved to another date, in which case this new date will be date of the holiday substituted) Please be guided accordingly. Original Signed ATTY. MA. JAMEA S. GARCIA Vice President, Human Resources Asia Alorica NOTED BY: Original Signed BONG BORJA President, Asia Operations Alorica EMPLOYEE ACKNOWLEDGMENT I have been informed of the above Philippine Holiday Substitution Memo. I acknowledge that I have read and fully understood the contents of the same and voluntarily agree to the schedule. Name of Employee: Signature of Employee: Employee ID: Department/Account Name: (Note: Do not tear off this portion. Please return to HR the signed memo.)

MEMORANDUM Date

:

December 17, 2019

To

:

All Alorica Agents

From

:

Subject :

Workforce Management Attendance Notification Procedure

In line with our continuous effort to provide all our agents with more convenient and cost efficient means of notifying management for their attendance occurrences, please be advised that effective December 17, 2019, all Alorica agents who are unable to report for work or arrive at their scheduled work time may choose one of the following options in notifying management for their attendance occurrence at least 1 (One) Hour prior to their start time. 1.

Text Connect Agents send an SMS to 2-256-6777 (for all networks, must have at least P1.00 available load).

2.

Attendance Hotline Agents call below hotline numbers (standard charges may apply for long-distance and mobile network calls) Metro Sites: (02) 464-3631 Davao: (082) 238-7331

Specific details on how to notify via Text Connect and the Attendance Hotline are at the back of this page. For quick reference, Wallet Cards would also be distributed to everyone. Please be advised that lost Wallet Cards would have a corresponding replacement cost. Non-compliance to this memorandum and its allied policies and procedures may result to disciplinary action. Should you have any clarifications/questions, feel free to reach out to your Immediate Head and/or Workforce Management. For everyone’s guidance and strict compliance.

ACKNOWLEDGMENT I acknowledge that the above notice has been discussed to me. Further, I agree and understand that as an employee of Alorica Teleservices, Inc./Alorica Clark Philippines Inc./Alorica Asia (ROHQ), Ltd. one of the expectations on me is to comply with all of the Company policies and that non-compliance to the established rules and policies may result to disciplinary action.

___________________________ Signature over Printed Name

________________________ Employee ID

Option 1 – by SMS Agents may send an SMS following below format to 2 256 6777. Program Code Employee ID Attendance Code Full Name Reason Example: TMTF 123456 ABSENT John Smith Fever If agent is working at home, add code ‘WAH’ immediately after the program code. Example: TMTFWAH 123456 ABSENT John Smith Fever Agents must have at least P1.00 available regular load (for all networks). An auto-reply message will be received upon successful sending. PROGRAM CODES: ALORICA BY THE BAY – MOA CAEE Caesars CITE Citibank CMDE Comdata CVSE CVS DDBB DoorDash SXME Sirius XM UHCE UHC M&R OPTE UHG Optum RX PACE UHG Pacificare WMVE Walmart

CENTRIS ARLC ARL BARA Barclays Collections BARC Barclays Care BARF Barclays Fraud CDTA Credit One CLXN CDTC Credit One CS DELL Dell LARQ Largo SLVC Scuba SPIB Sprint CRM GECO Synchrony Financial TMCM T-Mobile Messaging TMCT T-Mobile TEX

ALORICA CENTER - MAKATI AMAZ Amazon AMZS Amazon Seller AHSW American Home Shield DDAC DoorDash LGAC LG ROAC Rolex SCBF Security Bank TMEX T-Mobile TEX

CUBAO DNBC DDCP ESIC HCRE HRZN LARC PTNY PUBS SXMC SSTC TTEX UHCC

ALPHALAND ASSA Assurant ATTE AT&T NSC ATTA AT&T Uverse One ATTC AT&T Uverse Two ATTP AT&T Voice Porting CLCA Clear Captions CEBA College Board GARA Get A Room GFIT Globalfit IOLO IOLO WISH Wish.com CEBU ATTV DDCV ROLV WISV

FORT BONIFACIO ASDF ASDA BDOF BDO CNBL Cincinnati Bell UPSF UPS Processing WALF Walmart Bank ILOCOS NORTE AMZN Amazon ACHL Anthem CDSN Credit One CS MCCN McClatchy PUBN Publishing LIPA AMZO MACC MACY MACL XPOL

D&B DoorDash Express Scripts Inc. GetixHealth Horizon Largo Pitney Bowes Publishing Sirius XM SST T-Mobile TEX UHC M&R

MADRIGAL ASDM ASDA CVSM CVS SXMM Sirius XM WMEA Walmart eCommerce WMSM Walmart Store MARIKINA AMZM Amazon AMXM Amex EPAY Easy Pay

CYBERGATE ATTB AT&T BARB Barclays Collections DAVAO AHSD ANND CAED ESID HBCD LYFD RNGD TMDT WISD

AT&T Entertainment DoorDash Rolex Wish.com

CLARK TCLE T-Mobile TEX UPSC UPS

Amazon Macy’s Collections Macy’s CS Macy’s OmniChannel XPO Last Mile

MEZZA AMZZ Amazon AMXZ Amex WPTZ Anthem HSPS Henry Schein MCCM McClatchy

American Home Shield Annotell Caesars Express Scripts Hudson’s Bay LYFT RingCentral T-Mobile TEX Wish.com

NORTHGATE WPTA Anthem CVSA CVS ESIA Express Scripts Inc. HZNA Horizon

ATTENDANCE CODES: ABSENT ABSLATE HALFDAY

Absent Late Half day

Option 2 – by Call or Voicemail Agents of all sites may call (02) 8464 3631 or (082) 238 7331. Standard charges apply for long-distance and mobile network calls. Agents may also leave a voicemail with below information (option to do so is offered every 30 seconds while waiting on queue). 1.) 2.)

Name Employee ID

3.) 4.)

Account Site (also advise if WAH or not)

5.) 6.)

Reason for Calling Callback Number

Compliance Acknowledgment for TCPA and Do Not Call Processing By signing this acknowledgment form, the employee agrees to comply with all TCPA requirements in regards to revocation of consent and correctly updating phone number(s) when requested by a consumer. The employee also acknowledges that if they are unclear if a number should be blocked, or unsure of which number to block, they will consult with their manager to determine the best course of action to take. The employee also acknowledges that failure to process a Do Not Call request or a request to remove a number correctly could lead to further disciplinary actions, up to and including termination of employment with the Company.

Employee Name & Signature __________________________________________________

Date ______________________________________________________________________...