Course-Outline-BE1401 PDF

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BE1401 BUSINESS OPERATIONS & PROCESSES (SEMESTER 1, 2013-2014)

COURSE OBJECTIVE & SCOPE

The operations function in an organization is responsible for the design and management of systems concerned with the production of goods and services. Operations account for a significant percentage of the value added and cost in any business. With increased competition, firms face constant pressure to deliver timely and high quality product and services. Leading edge companies have met these challenges by enhancing their competitiveness in business operations. Even a small advantage in operations can be the difference between winners & losers in a competitive marketplace. The main objectives of this broad spectrum course are i) to gain an appreciation of the Operations function and ii) to understand the fundamental concepts and techniques necessary for designing, managing and improving operations and processes in both manufacturing and service industries. Analyzing and continuously improving enterprise wide processes is critically important for achieving world class performance in business operations. Hence the course will adopt a "process management" viewpoint while addressing a variety of strategic and tactical issues. Topics covered in the course include Operations Strategy, Process Analysis & Improvement, Process & Service Design, Lean Operations, Inventory Management, Supply Chain Management, Quality Management and Six-Sigma Operations, Workforce Scheduling and Green & Sustainable Operations. The course will use a mix of lectures, case studies, and problem solving exercises, to introduce the students to the latest tools, techniques, issues and strategies in operations management. COURSE SCHEDULE Week TOPICS # 1 Introduction to Operations Management Operations Strategy & Competitiveness Break-even Analysis 2 Introduction to Process Analysis and Improvement Little’s Law and Capacity Analysis 3 Process Setups Process Variability 4 Product and Process Design Service Design and Service Operations 5 Project Management 6

Work Force Scheduling & Linear Programming Applications in Operations Management

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Readings Class Notes BE – Chapter 1, 2, 3 Class Notes BE – Chapters 2, 4, 5 Class Notes BE – Chapters 6, 7 Class Notes BE – Chapter 8, 9 Class Notes BE – Chapter 10 Class Notes

7

Forecasting

8

10

Inventory Management – EOQ Model, Managing demand uncertainty Inventory Management – MRP and JIT (eLearning Week) Quality Management and Six Sigma Operations

11

Supply Chain Management

12 13

Green and Sustainable Operations Group Presentations

9

COURSE ASSESSMENT Class Participation : Group Assignment : Quizes : Final examination : Total

Class Notes BE – Chapter 11 Class Notes BE – Chapter 12 Class Notes BE – 13 Class Notes BE – Chapter 15 Class Notes BE – Chapter 14 Class Notes

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COURSE MATERIALS Most of the assigned materials will be provided online on Blackboard (http://edventure.ntu.edu.sg). One should be able to follow the material taught using the assigned readings, cases and lecture notes. Our main textbook reference material is a compilation of chapters from three different textbooks. This textbook can be purchased from the campus bookstore (see details below) BE1401 Business Operations and Processes (New Edition) ISBN: 978-981-06-9251-3 (BE)

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ASSESSMENT PLAN (As per AACSB Assurance of Learning (AOL) Requirement) Academic Year : 2013/14

Semester

:

1

Programme

: BBUS

Course

: BE1401 Business Operations & Processes

Instructors Course Duration

: Rohit Bhatnagar/Arvind Sainathan /Chin Chee Kai/Subrata Pal : 13 sessions x 4h each = 52h

Learning Goal Acquiring knowledge (AK) Problem Solving and Decision Making (PSDM)

Assessment Method/Rubric

Course Learning Objective Students should gain knowledge of fundamental concepts and techniques necessary for designing and managing business operations and knowledge of current issues and strategies for managing global business operations. Students should be able to develop analytical thinking, problem solving skills, and decision making skills and apply these to real life situations

Quiz, Final Examination

Group Assignment

ASSESSMENT METHODS 1. Final Examination

Learning Goal

Acquiring knowledge(AK)

Course Learning Objective Students should gain knowledge of fundamental concepts and techniques necessary for designing and managing business operations and knowledge of current issues and strategies for managing global business operations.

3

Assessment Method Examination/Quiz The examination/quiz contains questions that i) test application of fundamental concepts and analysis techniques to specific problems in operations ii) test deeper problem solving and analytical thinking skills through more challenging analytical questions and iii) test understanding of current issues and strategies for managing global operations through essay-type as well as open ended managerial questions posed in a particular, practical operations context.

Assessment Rubric for Examination/Quiz (To assess AK ) Learning objectives

Knowledge of fundamental concepts and techniques. Knowledge of current issues and strategies for managing global business operations. Writing Skills. (AK)

Performance Levels Met Expectations (B+, B, B-)

Above Expectations (A+,A,A-)

Below Expectation (C-F) Able to very clearly Able to address most Unable to write articulate and write points relevant to even somewhat about concepts and managing a specific clearly the key strategies and methods operations related issue points and issues to manage specific in a practical context. in managing operations related However, the ability to specific issues in a practical illustrate, articulate and operations in a context. write the points clearly practical context. can be improved further.

2. Group Assignment

Learning Goal

Course Learning Objective

Assessment Method

Rubric

Group Assignment

Assessment Rubric for Group Assignment (see below)

Develop analytical thinking, problem solving skills, decision making skills and report writing skills.

Problem Solving and Decision Making

Develop ability to analyze business related problems and analyze and evaluate alternative solutions. Students are expected to structure business problems as decision models and (where appropriate) solve models using the relevant software and interpret the computer-generated solutions to address key issues

4

Assessment Rubric for Group Assignment (to assess problem solving and decision making skills) Performance Levels Above Expectations (A+,A,A-)

Met Expectations (B+, B, B-)

Demonstrates logic

Presents and discusses solution(s) in coherent and logical way; flow is effective

Steps taken in problem-solving lack logic, and unable to explain rationale for steps taken in problem-solving

Identifies alternative options

Identifies a set of feasible options that demonstrates creativity and ability to integrate knowledge Strong link between analysis and the option selected

Presents and discusses solutions(s) that are mostly correct and demonstrate logical thinking; may miss few steps, or omit a minor point in explanation of rationale for step taken in problemsolving Identifies and discusses a set of feasible alternatives

Relatively adequate link between analysis and the option selected Appreciates the possible interrelatedness between this situation and others stated in the scenario

No link or tenuous link between evaluation and option selected Does not seem able to appreciate how this situation might be related to others

Traits

Selects an option that is consistent with the evaluation Integrates the issues in the project to other business situations, stated or unstated

Appreciates the possible interrelatedness between this situation and others, including those not stated in the scenario

5

Below Expectation (C-F)

Does not identify alternatives or discuss...