Descriptive Statistics PDF

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Making a descriptive statistics table...

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TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES – MANILA College of Engineering and Architecture Civil Engineering Department ASSIGNMENT NO. 6 Assignment #6 Descriptive Statistics

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1. Fill up the Descriptive Statistics Table for Company Branches A and B.

2. According to CSAT, which performs better, Branch A or Branch B? If you are the owner, what will be your recommended steps to improve the CSAT of the less performing Branch? Your answer should be based on the result of the descriptive statistics. ANSWER: According to the result, the skewness of branch A is more near to 0 than the skewness of branch B and in kurtosis, branch A is more near to “3” than the branch B. Therefore, I conclude that Branch A performs better than Branch B. If I’m the owner, I’ll make the skewness of the data to be near to 0 so that I can say that it performs well. How? By improving the CSAT score through making customer happy and satisfied....