Document 883423.1 Oracle Supplier Network PDF

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11/4/2020

Document 883423.1

Copyright (c) 2020, Oracle. All rights reserved. Oracle Confidential.

FAQ - OSN - Comprehensive Questions (Doc ID 883423.1) In this Document Purpose Questions and Answers Prospective Customers GENERAL Administrative Trading Partner Setups Communication Parameters Transaction Delivery Self Testing Security PROSPECTIVE CUSTOMERS What is the Oracle Supplier Network (Oracle SN)? I am a buyer but do not use E-Business Suite or PeopleSoft procurement applications. Can I still use OSN to send POs and receive Invoices ? I am evaluating OSN for my business and need references from companies who use OSN. How can I contact them ? GENERAL What do I need to access the site? How do I login? If I forget my password, what do I do? Is there documentation available? What companies are registered on Oracle SN? I'm a Supplier. How do I report any issues? I'm a Buyer who is an Oracle Procurement customer. How do I report any issues? What is the timeout in the OSN pages? ADMINISTRATIVE The contact person for our OSN account is no longer with the company. I need to access the account but I do not know the username/password. Can I have more than one company contact? How can I change the default contact for our company's account on OSN? https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=22hi6sinc_53&id=883423.1

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I'm a Buyer using EBS Procurement. How do I setup the connection between EBS and OSN? I get an email notification for every messaging error that occurs. Can I customize this? How will I know if there are going to be any system down times? I want to make sure I send/receive documents without delay. Which are the IP Addresses that can be authorized on the firewall? TRADING PARTNER SETUPS What is trading partner approval and how does it work? What are Oracle SN aliases? I'm a Buyer. How do I grant iSP access to my supplier through OSN? How can Suppliers configure punch out using OSN? COMMUNICATION PARAMETERS What are Oracle SN identifiers? Are both HTTP and HTTPS supported as delivery methods? I want to setup HTTP(S) as the delivery method. What do the parameters mean? TRANSACTION DELIVERY How does transaction delivery work on the Oracle SN? What electronic messages are supported? What are the OSN Test and Production messaging hubs? I have finished testing in the OSN test instance and I am ready to switch over to OSN Production instance, what should I do ? I want documents sent to me to stay in OSN and not reach me so that I can access it from OSN. Is this possible? My transaction has errored out in OSN, how can I resubmit ? My transaction was delivered successfully by OSN to my trading partner, but the information I sent was incorrect. How do I correct it? How do I get Oracle SN's SSL Certificates? Can OSN Invoices be matched to Receipt rather than Purchase Order? SELF TESTING When I perform Self Testing, which parameters are used - Test or Production parameters? Can I perform Self Testing with Production Parameters? What do Inbound and Outbound mean under Self Testing? SECURITY Is the Trading Partner information defined in OSN shared with any other entity? If so, how and why ? Can I retrieve information from OSN database ? Can I write into OSN database directly ? Is it possible to send OSN secondary identifiers on POs to Trading Partners? Where is the shared secret for OSN transactions maintained? https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=22hi6sinc_53&id=883423.1

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What is the cost of using Oracle Supplier Network - OSN? Is there any limit to the number of suppliers or Trading Partners that can be added per customer? Can support provide a complete list of OSN Trading Partners and the Transaction Types for each?? References

APPLIES TO: Oracle Supplier Network - Version 5.1 to 5.1 Information in this document applies to any platform.

PURPOSE This is the same document available in Oracle Supplier Network (OSN) page under Resources. This note shows the same information through My Oracle Support. The OSuN page has the Need Help? link which is https://osn.oracle.com/snw/faces/home.jsf

QUESTIONS AND ANSWERS Prospective Customers GENERAL Administrative Trading Partner Setups Communication Parameters Transaction Delivery Self Testing Security

PROSPECTIVE CUSTOMERS https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=22hi6sinc_53&id=883423.1

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What is the Oracle Supplier Network (Oracle SN)? The Oracle Supplier Network (Oracle SN) in an online service managed by Oracle that provides electronic messaging services. It is open to all Oracle Applications' customers and their trading partners.

I am a buyer but do not use E-Business Suite or PeopleSoft procurement applications. Can I still use OSN to send POs and receive Invoices ? Currently OSN integrates out of the box only with E-Business Suite (11.5.10, R12.0, R12.112.2), Fusion Procurement, and Peoplesoft 9.1 and higher.

I am evaluating OSN for my business and need references from companies who use OSN. How can I contact them ? Please contact the Oracle Sales Representative for references.

GENERAL What do I need to access the site? These services can be accessed at https://osn.oracle.com. For optimal performance, we recommend Internet Explorer 5.5 or higher or Netscape Navigator 7 or higher.

How do I login? You will need to be an approved trading partner on the Oracle SN to login. To become approved, you must submit a registration request by clicking Register Your Company on the welcome page. During this step, you will choose your username and password credentials. After Oracle SN approves your registration request, you will receive an email notification. After logging in, as the account administrator, you can create additional users to access your trading partner account and assign them roles based on the appropriate access level you wish to grant.

If I forget my password, what do I do? If you forget your Oracle SN password, click the Forgot Your Password? link on the welcome page. You will be asked to enter your Oracle SN username. A notification with the password will be sent to the the email address associated with that username.

Is there documentation available? Yes. All the documentation can be found on the Resources page, including the specifications for all the supported XML messages, found in the Oracle SN XML Solutions Guide.

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What companies are registered on Oracle SN? Approved users can view all registered companies by accessing the Trading Partners tab.

I'm a Supplier. How do I report any issues? Contact the buying organization to log a SR in your behalf.

I'm a Buyer who is an Oracle Procurement customer. How do I report any issues? Follow the standard support process and report through My Oracle Support.

What is the timeout in the OSN pages? The current timeout is 15 minutes

ADMINISTRATIVE The contact person for our OSN account is no longer with the company. I need to access the account but I do not know the username/password. We highly recommend to have at least two administrators active in OSuN. If there is only one administrator who is no longer available, log a SR (Service Request) through My Oracle Support. If no valid CSI to log the SR. please contact the buying organization to log the SR in your behalf.

Can I have more than one company contact? You need to choose one primary company contact (found under the Company Profile tab) for your account, which is defaulted to the user that initially creates the company account. Additional users can be added and given administrator responsibilities or other messaging specific roles, for example, if they want to mainly receive notifications when certain types of documents error. All general service alerts and notifications are sent to the user listed as the company contact.

How can I change the default contact for our company's account on OSN? On the Profile tab, change the Company Contact to a user who you choose to be the default contact.

I'm a Buyer using EBS Procurement. How do I setup the connection between EBS and OSN? Refer https://osn.oracle.com/publicdocs/snwbg.pdf https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=22hi6sinc_53&id=883423.1

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I get an email notification for every messaging error that occurs. Can I customize this? Yes. On the Profile tab, set your preference for Summary Notification Interval.

How will I know if there are going to be any system down times? I want to make sure I send/receive documents without delay. You will see an Alert on your Home page when you login if there are any planned system down times.

Which are the IP Addresses that can be authorized on the firewall? Outbound requests from Oracle HTTP Server mid-tiers should go through the OnDemand HTTP proxy service, www-proxy.oracleoutsourcing.com, which is a BIG-IP virtual server that load balances the physical devices, inet-nc09-o.oracle.com (141.146.4.11) and inet-nc08-o.oracle.com (141.146.4.10). These would be the source IP addresses seen by customers.

TRADING PARTNER SETUPS What is trading partner approval and how does it work? Approval of both parties is required before electronic messages can be exchanged between a pair of companies on the Oracle SN. To accomplish this, Oracle SN has a trading partner approval process. Either party can initiate this request by accessing the My Partners subtab under the Trading Partners tab. The non-initiating party will receive an email that indicates that a request has been made. The non-initiating party can approve the request by accessing the My Partners subtab under the Trading Partners tab.

What are Oracle SN aliases? Oracle SN aliases allow you to cross-reference your internal name for a trading partner with that trading partner's Oracle SN name. For instance, you may refer to a company as "Company XXXX", while that company has registered on Oracle SN as "Company XXXX, Inc." By using Oracle SN aliases, a message sent by you to "Company XXXX" will be routed to "Company XXXX, Inc."

I'm a Buyer. How do I grant iSP access to my supplier through OSN? Fill out the iSP Punch-in Configuration parameters on the Company Profile page. The supplier will then be able to request iSP access to your iSP site.

How can Suppliers configure punch out using OSN? There are several options for how suppliers can configure Punchout, none of which use the OSN. Neither OSN nor iSP support Punchout. Punchout is a feature with iProcurement and is also supported by Oracle Exchange, which suppliers can use to setup their Punchout definitions (exchange.oracle.com). Here's the Supplier Punchout guide: http://download.oracle.com/docs/cd/B25516_18/current/acrobat/icx115punchsup.pdf

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COMMUNICATION PARAMETERS What are Oracle SN identifiers? Certain delivery methods or protocols require a "wrapper" that will contain specific origination and destination information. In such cases, the Oracle SN identifier that you setup will be put on this message "wrapper". Most companies will choose to use their D-U-N-S number from D&B. Please refer to the documentation on the Resources page for more information.

Are both HTTP and HTTPS supported as delivery methods? Yes.

I want to setup HTTP(S) as the delivery method. What do the parameters mean? . URL (mandatory): It should be the address of your receiving machine where you want to receive documents from OSN. . Use Basic Authentication: If you want to use HTTP Basic Authentication Scheme, this flag should be set to "Yes". Then, OSN will add Basic Authentication check every time it posts to above URL. . Basic Authentication Realm, Basic Authentication Username, Basic Authentication Password: If "Use Basic Authentication" is set to "Yes", then these parameters become mandatory. Realm will be set by you for your receiving machine and corresponding Username and Password should be provided here. . User Name (mandatory), Password (mandatory): This Username/Password is used for authentication at your receiving machine. The receiving URL should be configured to authenticate documents posted by OSN using this Username and Password.

TRANSACTION DELIVERY How does transaction delivery work on the Oracle SN? Oracle is providing advanced message routing and transformation capabilities through the Oracle SN service. As a registered user on the Oracle SN, you can send and receive messages directly into your internal systems. For outbound messages, you can send messages to Oracle SN's servers. Oracle SN receives the message and can determine the appropriate destination party. For inbound messages, the Oracle SN recognizes your account configurations and sends the electronic message to your servers using your preferred protocol and message standard. To retrieve the appropriate URLs for posting messages to the Oracle SN, please click the Resources header link.

What electronic messages are supported? Oracle SN supports the Purchase Order, Purchase Order Change, PO Acknowledgement, Advance Ship Notice, Invoice and Sales Change Order documents currently. Please refer to the documentation on the Resources page for exact specifications.

What are the OSN Test and Production messaging hubs?

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The OSN Test Hub allows you to route end-to-end test messages with your trading partners to verify your account settings and connectivity to the OSN. Trading partners connect their test systems to the OSN Test Hub, and production systems to the OSN Production Hub. Users can configure messaging parameters independently for each hub through a single user interface, for example define separate URLs for receiving a PO document. The OSN Production Hub allows trading partners to route and monitor messages completely separate from their test messages. Each hub has its own tranaction monitor for monitoring and managing documents.

I have finished testing in the OSN test instance and I am ready to switch over to OSN Production instance, what should I do ? Required Setups . For Delivery Methods that take parameters for Test and Production separately, Test and Production parameters should be pointing to the respective Test and Production environments, i.e., test url and production url. . Make sure the required transaction types are added, and a delivery method is specified for Production as well. . If you have Disabled Production Routing for any trading partner, Enable it before you start sending/receiving documents from that trading partner on Production. . When you Send Document to a trading partner you need to specify the OSN Message Hub as OSN Production from the drop down. The sending party's system should point to OSN Production Hub. If you are a Buyer, this means setting the OSN OXTA URL in your Production XML Gateway. Optional Setups (for Buyer) . Set up iSupplier Portal Punch-in Configuration (if not already done) if you want to enable iSP access.

I want documents sent to me to stay in OSN and not reach me so that I can access it from OSN. Is this possible? Yes. Set your delivery method as 'Web' under Communication Parameters. You can access your documents from the Monitors tab if the delivery method chosen for those transaction types is 'Web'.

My transaction has errored out in OSN, how can I resubmit ? Document can be resubmitted by using the RESEND button on the Monitor page.

My transaction was delivered successfully by OSN to my trading partner, but the information I sent was incorrect. How do I correct it? If the document has reached the receiver and processed in the receiver's system, removing the document from OSN does not help.

How do I get Oracle SN's SSL Certificates? A: Oracle SN TEST certificate can be obtained by opening https://osn.oracle.com and clicking on the "closed padlock" security icon on the right hand bottom of your browser(IE/Mozilla). For Oracle SN PROD certificate, open https://osn-prod.oracle.com/servlets/oracle.apps.ecx.oxta.TransportAgentServer and find the certificate at same location as above. (The page might show 405 error, which can be ignored)

Can OSN Invoices be matched to Receipt rather than Purchase Order?

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Since the RECEIPT_NUMBER and RCV_TRANSACTION_ID are not available to be sent in the OSN Inbound Invoice XML data, you will not be able to match invoice to Receipt for OSN Invoices. You can only use the Invoice matching to PO when using OSN Invoices. a. Please change the invoice matching option to be matched to PO rather than match to Receipt. b. Retest and confirm the OSN Invoice matches to the PO as expected. Adding RECEIPT_NUMBER and RCV_TRANSACTION_ID to the OSN invoice transaction can only be considered as an Enhancement Request, as these fields are not currently available for the inbound invoice from OSN.

SELF TESTING When I perform Self Testing, which parameters are used - Test or Production parameters? Test parameters will be used.

Can I perform Self Testing with Production Parameters? No, you cannot. You will have to try your setups on Test and when successful, migrate to Production.

What do Inbound and Outbound mean under Self Testing? Inbound and Outbound are with reference to OSN in the context of Self Testing. For eg., if you want to receive a PO you need to do a Send Outbound Test. The PO is outbound from OSN.

SECURITY Is the Trading Partner information defined in OSN shared with any other entity? If so, how and why ? The company related info (including company address, contact person, email address, username, primary identifier) can be seen by Oracle's OSN Administrator & Support, by your trading partners, and other companies on Oracle Supplier Network who are not your trading partners. The documents that you send or receive from a trading partner are accessible only by your company and that trading partner; also accessible by Oracle's OSN Administrator and the Support for troubleshooting purposes.

Can I retrieve information from OSN database ? No. You cannot retrieve information directly from the OSN database.

Can I write into OSN database directly ?

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No.

Is it possible to send OSN secondary identifiers on POs to Trading Partners? Only the Primary Identifier is used on the message header sent to the supplier. This is confirmed in the OSN documentation https://osn.oracle.com/docs/osn_xml_guide.pdf - appendix J. The From credential contains only the primary identifier type and identifier value as setup on the OSN. There is no option currently to included the Secondary Indentifier in the message header sent to the supplier. OSN does allow the same company to set up multiple accounts on OSN, each having a unique identifier.

Where is the shared secret for OSN transactions maintained? The shared s...