Epgdm POM Sample paper PDF

Preview

Summary

POM MCQ Papers...

Description

Executive Post Graduate Diploma in Management Subject: Principles of Management Sample Question paper (Reference only) Level 1: Objective Type (2 marks each) 1. Management function are____________________. Bossing, Chatting, Loafing and Controlling Issuing circulars, writing letter, drafting memos and touring places To produce and market Planning, Organizing, Leading and Controlling 2. As a Top Manager, Mr. Govind addresses the media to convey the companys important plans and other relevant information. In doing so, he is playing a role of a(n)____________________. Negotiator Monitor Spokes person Disturbance handler 3. THERBLIGS are____________________. A classification schemes to label basic hand motions A food item marketed by Mc Donald A drink sold by coco-cola A Management term to indicate the use of thread 4. Mr.Krishna is working in an organization, characterized by a clearly defined hierarchy, detailed rules and regulations and impersonal relationships. In this case, the organization is an example of____________________. Flexible organization Bureaucracy Matrix organization None of the above 5. As a Manager, Mr.Shama is using Statistics, Mathematic, forecasting techniques, etc. in his work, his approach to Management can be classified as____________________. Scientific Bureaucratic Quantitative None of the above 6. The terms Stakeholders connotes____________________. Only shareholders Staff and shareholders Customers and shareholders None of the above Page 2

7. ABC company maintains significant operations in multiple countries but are managed from a base in the home country, in this scenario ABC is a____________________. Multinational corporation (MNC) Transnational corporation (TNC) Borderless organization None of the above 8. Command economic means____________________. An economic system which commands maximum market shares An economic system in which resources are primarily owned and controlled by the private sector An economic system in which all economic decisions are planned by a central government None of the above 9. Mr.John the Chairman of ABC company is of the opinion that the managements only social responsibility is to maximize profits. But Mr.Paul the Chairman of xyz company holds the view that the managements social responsibility goes beyond making profits to include the improvement of societys welfare. Mr.Johns view can be termed as____________________. The socio economic view A classical view The political view None of the above 10. After competing this EPGP program, you want a job as Personal Finance Planner with a minimum salary of Rs.50,000/- per month and within 100 miles of your hometown. While searching, you accept a job offer as business credit analyst - not exactly a personal financial planner but still in finance field at a bank 50 miles from home with a starting salary of Rs.51,000/- per month. A more comprehensive job search would have revealed a job in personal financial planning at a trust company only 25 miles from your hometown and starting at a salary of Rs.60,000/- per month. Your decision in having accepted the first job offer is instants of ____________________. Rational decision making Bounded rational decision making Decision by intuition None of the above 11. High concern for people consigned with low concern for task is an example of____________________management. Auto creative Country club Task Impoverished

12. Schedule preventive maintenance programmes on aircraft done by the airlines is an example of____________________center. Feed forward Concurrent Feed back None of the above

13. When using a computer word processing, the software alerts the user the miss spelt words or incorrect grammatical usage. This is an instance of ____________________control. Feed forward Feed back Concurrent None of the above 14. Dell Company uses flexible manufacturing techniques and technology to custom-build computers to customers specification. This is an example of____________________. Mass production Mass customization Market segmentation None of the above 15. All levels of management between the supervisory level and the top level of the organization are termed____________________. Middle managers First-line managers Foremen Supervisors Page 3 16. It is estimated that in the United States, over____________________percent of all economic activity is services. 51 35 78 15 17. Latex Foam Internationals investments in information technology enhancements resulted in both its workforce and technology____________________. Decreasing sales Increasing retention Increasing production capacity Increasing sales 18. The____________________chain is the entire series of organizational work activities that add value at each step beginning with the processing of raw materials and ending with finished product in the hands of end users. Financial Ethical Supply Value 19. In its entirety, the____________________chain can encompass the suppliers suppliers to the

customers customers. Ethical Value Financial Supply 20. The better the ____________________the various chain participants, the better the ____________________. (a) Collaboration among Cooperation among Attitudes of Commitment of (b) Productivity Customer solutions Customer relations Employee relations

21. Under clan control, employee behaviours are regulated by____________________. Peer pressure Strict hierarchical mechanisms Shared values and norms Brainwashing 22. In the third and final step in the control process, managers can choose between____________________possible courses of action in taking managerial action. Three Five Two Four 23. The accumulated end results of all the organizations work activities are called____________________. Organizational planning Organizational performance Environmental scanning Scenario planning 24. The easiest way to increase the ratio of outputs to inputs would be to____________________. Decrease the selling price of outputs Increase the selling price of outputs Increase the cost of the input Hire additional employees

25. ____________________is a measure of how appropriate organizational goals are and how well an organization is in achieving those goals. Competitor analysis Situational effectiveness Organizational effectiveness Environmental scanning If choice a matches "Organizational effectiveness" set score to 2.

Page 4 26. ____________________value added is a measure of how much economic value is being created by what a company does with its assets, less any capital investments the company has made in its assets. Principle Real Market Economic 27. Studies have shown that ____________________value added is a predictor of ____________________value added. (a) Economic Principle Market (b) Economic Market Principle 28. The service profit chain is the service sequence from employees to customers to profit. According to this concept, the companys strategy and service delivery system determines____________________. Employee retention How employees service customers How the firm performs in the short run How committed the firm is to its customers 29. Two areas in which the corporate governance is being reformed are the role of Boards of Directors and ____________________. Upper management Executive compensation Awarding of employee stock options Financial reporting 30. Leadership is____________________. The process of influencing a group toward the achievement of goals Directing a group towards the achievement of goals A group that achieves goals The function of influencing a group towards the achievement of goals

31. Early leadership trait research sought____________________.

Characteristics that might differentiate leaders from non-leaders Identification of traits that leaders could use To clarify the need for leadership traits And found the traits status of leaders 32. In the University of Iowa behavioural studies, group members satisfaction levels were generally ____________________. Higher under an autocratic leader in the long run Improved when the leader was considerate of the outcomes Maintained when the leader was autocratic on the short run Higher under a democratic leader than under an autocratic one 33. The managerial grid uses____________________. Two behavioural dimensions of leadership style A two-dimensional grid for appraising leadership styles A two-dimensional grid for determining leadership styles A two-dimensional grid for assessing the dimensions of leadership styles

Page 5 34. Research on leadership made it increasingly clear that predicting leadership success involved____________________. Proper analysis of leader consideration for people and concern for production Was more complex than a few leadership styles Hiring managers that could demonstrate and develop trust with workers Something more complex than isolating a few leader traits or preferable behaviours 35. Transactional leaders are leaders who guide____________________. And direct groups towards their goals and tasks Or motivate their followers in the direction of established goals by clarifying role and task requirements Or clarify the groups goals and roles And clarify the followers goals and task requirements 36. A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-interests and can have a profound effect on their performance, is known as a(n)____________________.

Directive leader Transformational leader Informational leader Transactional leader 37. Providing moral leadership involves addressing the____________________. Means that a leader uses in trying to achieve goals as well as the content of those goals Leadership style used Ends of achieving goals Gender issues 38. Carrie stopped Perry in the parking lot and just had to tell him about____________________leadership, where leaders guide or motivate their followers in the direction of established goals by clarifying role and task requirements. Transformational Situational Attribution Transactional 39. Carrie stopped Steve in the parking lot and just had to tell him about____________________leadership, where leaders provide individualized consideration, intellectual stimulation and possess charisma. Attribution Transformational Charismatic Transactional 40. If sales goals are not met, one option for Statco, Inc. would be to take managerial action. For example, Mark suggests that management might look____________________. To implement a benchmarking initiative At industry standards Adjust controls for crosscultural differences To redesign the sales compensation plan

Le Leve ve vell 2: Descriptive T Ty ype (10 mar marks ks each each)) 1. Define management and also explain it illustrative. Explain Mintzbergs managerial roles. 2. Describe the characteristics of an organization and also explain how the concept of an organization is changing. 3. Discus how the systems approach is appropriate for understanding management. 4. Define organizational culture. Also please explain the sources of organizations culture and describe how culture is transmitted to employees. 5. Describe the characteristics of an ethical culture, an innovative culture and customer responsive culture. 6. Describe the culture prevailing in your organization, covering, inter alias all its aspects including how it is practiced day to day by the employees in your organization. 7. Contrast ethnocentric, polycentric and geocentric attitudes towards global business. 8. Define exporting, importing, licensing and franchising. Please illustrate with suitable examples. 9. Describe how organization can go green. Please illustrate with suitable examples. 10. What do you understand by the term managerial ethics? As a manager please outline, as to how you will improve ethical behaviour in you organization, with examples?...