EXAM Lesson NAME Introduction EXAM Number 351438 RR PDF

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EXAM LESSON NAME: INTRODUCTION EXAM NUMBER: 351438RR 1. A popular low-cost airline, parson corp., has gone out of nosiness. Although the service and price provided by the airline was what customers wanted, the larger airlines were able to drive the low-cost airline out of business though an aggressive price war. Which component of the competitive environment does this illustrate? C: compet i t or 2. _______ Is the immediate environment surrounding a firm, including suppliers, customers, rivals, and the like. D: macroenvironment 3. When Nancy`s Yogurt Inc. acts on its own to promote the yogurt industry as a whole. The company is practicing A: Competitive pacification 4. In an attempt to improve customer service, Cobalt toys Inc. decided to assign a team to investigate the kinds of services offered by competing companies. The team discovered that smaller company, nuance Games Corp., seemed to have outstanding customer service. The team then determined the major difference between the two companies and developed a plan to incorporate the best elements of Nuance Games into cobalt Toys. Which of the following is being implemented by cobalt toys? C: Benchmarking 5. ________ means that managers don’t have enough information about the surroundings needed to understand or predict the future. A: Environmental uncertainty 6. When Carousel Corp. advertises its soap products as better than soap products of Rhye Corp. Carousel is demonstrating. C: Competitive aggression 7. Kegg`s Cereals Inc. is a major supplier to almost all grocery store chains. It has most of the valuable space in the cereal aisle. Which of the following is true based on this information? A: the threat of new entrants is low 8. Which of the following as a major contribution of management guru, Peter Drucker? D: Theneedf oror gani zat i onst osetcl earobj ect i vesandest abl i sht hemeans ofeval uat i ngpr ogr esst owar dt hoseobj ect i ves 9. Which term best refers to people`s reactions to being observed or studied resulting in superficial rather than meaningful changes in behavior? A: Hawthorne Effect.

10. ______ managers are typically concerned with the interaction between an organization and its external environment. B: Top Level 11. Which of the following approaches should an organization adopt for managing uncertainty in a complex and stable environment? A: centralized and organic approach, with direct supervision 12. Which of the following approaches should an organization adopt for managing uncertainty in simple and stable environment? C: decentralized, bureaucratic with standardized skills 13. Why is Taylor`s theory criticized? B: Money as work incentive 14. Pharrell, a project manager, determines the number of employees to be assigned for a certain project. Identity the managerial role being implemented by Pharrell. A: Resource Allocator 15. Who discussed control and principle of specialization with regard to manufacturing workers? B: Adam Smith 16. Around ______, the Greeks recognized management as a separate art and advocated a scientific approach to work. D: 400–350 BC 17. ________ is keeping costs low enough to achieve profits while pricing products at levels that are attractive to consumers. B: Cost competitiveness 18. In the context of Henri Fayol`s 14 principles of management, ________ refers to making expectations clear and punishing violations. C: Scalar Chain 19. CEO, President, COO, and vice president are all titles typical of which level of management? 20. 20. According to ________, bureaucratic positions discourage specialized skills because they foster subjective judgments by managers. D: Max Weber...