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Life of a Flight Attendant Career Research Paper

Abstract

In this research, I will tackle about students who are taking Bachelor of Science in Tourism as their course in college and people who are working as Flight Attendants.

This is about the guides and objectives of Tourism. The skills that is required and the personalities of how a Flight Attendant should be. This will benefit the students who are planning to take Bachelor of Science in Tourism.

You will also know that even if you didn’t take Tourism as your course in college you can still achieve your dream of being a Flight Attendant as long as

Macaraeg 1 you have a good background in customer service, fluency in english, can accommodate people and have a good personality.

This topic will also be discussing about the main objectives of Tourism about the economic, evironmental and socio-cultural. This will show why Tourism is so important to different organisations. It is the World’s largest Industry and one of the developments is economic gain.

And lastly the objectives of being a Flight Attendant, you must have the skills that would make you a successful flight attendant. And to obtain a position in which you can use your customer care and emergency-management skills to provide passengers with a comfortable and safe flying experience.

Table of Contents

Introduction………………………………………………………………………..3 Scope and Limitations……………………………………………………………..4 Review of Related Literature…………………………………………………….. 5 Guide to Tourism………….…………………………………………………5 The Objectives of Tourism…………………….…………………………….5 The Objectives of Flight Attendant………………………………………….6 Working Hours………………………………………………………………6

Macaraeg 2 Salaries……………………………………………………………………...7 Methods and Results……………………………………………………………...8 Conclusion……………………………………………………………………….11 Bibliography……………………………………………………………………..12

Introduction

All my life I have been dreaming of travelling the whole world, to be known by people, to show them that I can and to know more about new things. I do not believe that the sky's the limit.

But I once dreamed of being a singer when I was younger, I used to join competitions, since I am curious about things that surround me and I really love to wander around the world with the people I love.

Macaraeg 3 One day, I just realized that Tourism might be something that is really meant for me.

Back when I was in Junior High, I had a chance to be an actress because someone told me that I had a potential, but I did not like how the way it goes and it did not end well. What I really wanted was to be a singer, but it gave me a glimpse that it was not for me either even if I like it very much. God must have been telling me something, that there are greater plans for me.

I am still grateful for whatever happened to me that even if singing is my biggest dream, I learned that God introduced me to other greater opportunities in life.

I realized that starting a career in showbiz can take your privacy away and my privacy really matters to me.

I can see that God is really working in my life, He gave me freedom to choose whatever I want but He never left, He is always there to guide me in making decisions, and in choosing Tourism was the best thing that happened to me. It gave me the passion, courage, patience and strength. Because no matter how tired I am I will never give up on my dreams and I know that one day with the help of God I’ll be able to pursue my dreams in life and to live happily not regretting everything I tried in my life.

Scope and Limitations

Macaraeg 4 You will be informed what the course Tourism is about, how long would it take for you to finish your course and this is to encourage the students to pursue their dream career.

The scope of this research paper are the experiences of a stewardess, the skills that are being required, the qualifications for the position and so that they will be aware and prepared in entering the life as a flight attendant.

In this research it is to inspire, to help and encourage the students who wants to take Tourism as their desired course in college. This will give them brief understanding for the career that they want to pursue.

Review and Related Literature

According to Find University, Bachelor of Science in Tourism is a four-year collegiate degree program, it also provides to individuals who are interested in having their career in the area of travelling and tourism industry. Even if you did not take Tourism as your course in college, you will still have a chance to work in that field by simply having an experience in good customer service and attention to detail. You have to be compassionate, you will be dealing with different people with different personalities everyday.

Guide to Tourism

Macaraeg 5 Compared to BS Tourism Management which is focused on the corporate and administrative side. BS in Tourism concentrates more on travel, language, subjects such as history and other cultural aspects in this field.

Tourism is not regarded as a profession, in this field it does not require specific knowledge because it can only be obtained through studying this course.

The Objectives of Tourism The main objectives of Tourism is that it is about the economic, environmental, socio-cultural and political. This will show why Tourism is so important to different organizations. Tourism is the World’s largest Industry and one of its developments is economic gain. It gives vigour to economies, it offers people a job.

The Objectives of Flight Attendant The objectives of being a Flight Attendant, you must have the skills that would make you a successful flight attendant. And to obtain a position in which you can use your customer care and emergency-management skills to provide passengers with a comfortable and safe flying experience.

The airline seeks the Flight Attendants services who are professional, neat, polished and customer service-oriented. They represents the Airline and they create the first impression to the travelers. Therefore, if you fail to have a good impression in your resume then you might as well practice your impression, to be

Macaraeg 6 ready to face people with a smile so that the company will not doubt if you can create a good impression of yourself.

Working Hours According to Kangan Institute, working in the tourism industry can be unpredictable in terms of hours. Depending on which job position you take, it will play a big role in determining the type of hours you’ll have. Some tourism jobs run regular 9 to 5 hours while others are a bit more unconventional.

Tour guides, usually work regular 9-5 hours to keep up with visitors who are most active during the day, while before it gets too dark was the last one. Some tours, however, run specifically at night so not all tour guides will get to close up shop at around 5pm.

Salaries Salaries for entry level jobs in travel agencies are from Php10,000-Php18,000 monthly. A flight attendants entry level salary ranges from Php18,000 Php26,000 per month and may even go up to Php36,000 to Php54,000 per month for those highly-trained and experienced.

Based on the data that I have gathered, you don’t stop training when you’re already working. In Emirates Airlines Airport Services First & Business Class they have a continuous training for staff, such as online courses and licensure exams. Every year or 2 years there are certain courses where you have to pass

Macaraeg 7 your exams and assessments so that at the same time you will be evaluated with a passing mark.

Methods and Results Here are the interview questions: 1.What are the skills required for the position? 2. How many days and hours does your work require? 3. How much salary will you get from that job? 4. Do you enjoy your work? Why or why not? 5. How long does it take to complete your training course for the job?

6. What did you take up in college? 7. What are the qualifications required for the position? 8. Course and School name (Tourism student) 9. How long does it take to complete your course (Tourism student)

Here are the interview answers:

Macaraeg 8 What are the skills required for the position?

Flight Attendant 1: “Can converse in English. We deal with different nationalities, although I am currently working at an Arab country but the main language spoken dealing with customers is English. Be able to understand and interpret body language. Not everyone can speak English but in some cases you have to communicate or even the customers have to express themselves in the form of a body language. Attention to details. Presence of mind. Good customer service, we deal with different people with different personalities everyday, you will never know who are dealing with. Be compassionate.”

Flight Attendant 2: “You have to be confident and knowledgeable of the company you’re working with. Fast learner, friendly, respectful, can multitask.”

How many days and hours does your work require?

Flight Attendant 1: “Currently I have 4 days duty and 4 days off pattern and its 12 hrs a day. From 0500-1700 for 2 days and 1700-0500 for 2 nights. Per month is 180 hrs in excess is considered overtime or you can ask for off.” Flight Attendant 2: “5 working days, 9.5 hours but it still depends if there are no delayed and cancelled flights. Only if the flight that we’re handling, are delayed and cancelled flights, then we are required to stay until the flight departs.”

How much salary will you get from that job?

Macaraeg 9 Flight Attendant 1: “Enough that I was able to send both my children to college.” Flight Attendant 2: “It depends on the company you’re working with and the position. They sometimes give travel benefits.”

Do you enjoy your work? Why or why not?

Flight Attendant 1: “I still enjoy working in the airline industry, enjoying

the perks

and travel benefits. We meet different people everyday.

Unexpectedly at times seeing famous celebrities, royalties etc.”

Flight Attendant 2: “I am enjoying my work because I love meeting people from different countries and gaining new knowledge from them.”

How long does it take to complete your training course for the job?

Flight Attendant 1: “We have continuous training for staff, such as online courses or what we call E-learnings and licensure exams. Getting hired by the company doesn’t stop here. Every year or every 2 years there are certain courses that we have to pass exams assessments and or at the same time be evaluated with a passing mark. We have to renew our Aviation Security and Dangerous Goods licence every year to be able to work if you fail to do so you will not have access with the company system until you pass and renewed the licence. We have anonymous shoppers or audits who checks if we are familiar with the Airlines rules or policies ”

Macaraeg 10 Flight Attendant 2: “With my company, it took us 1 month classroom training, 1 week system training, 1 month on the job training.”

What did you take up in college?

Flight Attendant 1: “B.S. Computer Science. Courses in Speechmasters.” Flight Attendant 2: “I took B.S. Tourism major in travel management back in college.”

What are the qualifications required for the position?

Flight Attendant 1: “Background in customer service.” Flight Attendant 2: “Friendly, can multitask and good customer service.”

Course and School Name

Tourism Student: “Bachelor of Science in Tourism Course in Systems Technology Institute.”

How long does it take to complete your course?

Tourism Student: “It took 4 years to complete my course.”

Conclusion

When I was making the questions for the interview, I was having fun knowing that my questions will finally be answered and that I’ll be able to gain more knowledge about the career that I want.

I am inspired to know that my respondents will be my aunties that are sisters, since they are both working as flight attendants. I want to follow their path. It is nice to know that our family has a background about this kind of career.

Macaraeg 11 Many things came in to my life before choosing the Tourism. Once a talent scout told me that I had a potential in acting and singing, he told me that “why don’t you audtion?” I tried to audition and got into some “teleserye” to become an extra.

It did not turn out well for me. I had to leave an absence on my School, which is not a good thing. I knew that it was not for me, I do not want to be an actress as well. I know in my heart that I want something more than just being an actress.

That is why I am having fun and motivated knowing all the things about Tourism, the experiences on working as a flight attendant and on that kind of field. In this research I was able to have a better understanding that even if you don’t finish a Tourism course in college as long as you have a good customer service experience you can still pursue the job on being a flight attendant.

Bibliography http://www.finduniversity.ph/majors/bs-in-tourism-philippines/ https://tourismdevelopmentrevision.weebly.com/ https://www.kangan.edu.au/students/blog/career-in-tourism https://coverlettersandresume.com/flight-attendant/best-resume-objectives-for-flight-atten dant/

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