Intensive course Day 1 notes continued PDF

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COMMUNICATION AND INTERPERSONAL SKILLS IN SOCIAL WORK PRACTICE     

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Types of practice skills you will use depends on context of practice. Context refers to the environment or setting, Context will influence your approach, role and purpose and the skills that you will use. The agency context, purpose and objectives for work, define what client base you will be working with. There are many generic skills used in most contexts- developing relationships; working with colleagues in teams and small groups; assessing problems and planning change strategies alongside client groups; and evaluating and critically reflecting on work. Also are specific skills for working in different contexts. An agency where the primary work is child protection is a different context to one which offers emergency telephone interviewing, or community development, or policy development and analysis. Each requires the use of different skills.

Core conditions Empathy: Putting yourself in the client’s shoes Warmth: Demonstrating expressions of care and concern, and showing an interest in the client through verbal and non-verbal gestures and expressions. Regard: Being accepting of others and having an attitude which is non-controlling, warm, caring and non-possessive. Being genuine in the acceptance and appreciation of difference Authenticity: Relating to clients in a genuine and sincere way. Being real, natural and personable. Congruency of verbal, nonverbal and behavioural expressions Professionalism: - Integrity - Professional knowledge and self-efficacy - Ethical decision-making - Critical thinking and lifelong learning - Self-understanding and self-control - Cultural competence and acceptance of others - Social support...