International Management, 8e (Deresky) -chapter 03 PDF

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International Management, 8e (Deresky) Chapter 3 Understanding the Role of Culture 1) Cultural intelligence is also known as ________. A) cultural accommodation B) cultural quotient C) cultural empathy D) cultural sensitivity Answer: B Diff: 1 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 2) ________ is an outsider's seemingly natural ability to interpret someone's unfamiliar and ambiguous gestures in just the way that person's compatriots and colleagues would. A) Multicultural sensitivity B) Cultural accommodation C) Multicultural transfer D) Cultural intelligence Answer: D Diff: 1 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 3) ________ is the awareness of and an honest caring about another individual's culture. A) Cultural accommodation B) Cultural empathy C) Cultural sympathy D) Cultural quotient Answer: B Diff: 1 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding

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4) Cultural sensitivity is also known as ________. A) cultural empathy B) cultural intelligence C) cultural quotient D) cultural diffusion Answer: A Diff: 1 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 5) International managers can benefit greatly from cultural sensitivity because it ________. A) enables them to develop appropriate policies B) enables them to understand cultures better, by using stereotypes C) helps them protect the organization from outside influences D) helps them increase the long-term orientation of the organization Answer: A Diff: 1 Chapter: 3 Skill: Concept Objective: 3 AACSB: Multicultural and diversity understanding 6) Global managers who exhibit cultural intelligence and cultural sensitivity will most likely be able to ________. A) negotiate effectively in expatriate assignments B) request bonuses for overseas job assignments C) implement technological changes quickly D) conduct efficient performance appraisals Answer: A Diff: 2 Chapter: 3 Skill: Concept Objective: 3 AACSB: Multicultural and diversity understanding 7) Which of the following is a primary reason for failed expatriate assignments? A) creeping incrementalism B) cross-cultural differences C) moral universalism D) economic barriers Answer: B Diff: 2 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 2

8) ________ comprises the shared values, understandings, assumptions, and goals that over time are passed on and imposed by members of a group or society. A) Environment B) Workforce C) Economy D) Culture Answer: D Diff: 1 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 9) Globalization, in all its forms of personal and business contacts and information crossing borders, brings about changes that result in ________. A) cultural diffusion B) multicultural sensitivity C) cultural accommodation D) multicultural incrementalism Answer: A Diff: 1 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 10) When immigrants adopt some aspects of the local culture while keeping aspects of their culture of origin, this process is called ________. A) stereotyping B) particularism C) creolization D) ethnocentrism Answer: C Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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11) Which of the following is NOT categorized as a sociocultural variable of culture? A) religion B) economy C) education D) language Answer: B Diff: 2 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 12) Which of the following represents the expectations, norms, and goals held in common by members of a specific company or group? A) cultural variable B) societal culture C) organizational culture D) organizational system Answer: C Diff: 1 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 13) An organization where employees typically wear casual clothes and interact casually is most likely to have a(n) ________ organizational culture. A) hierarchical B) formal C) rules-bound D) informal Answer: D Diff: 2 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding

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14) Which of the following is a drawback of organizational culture? A) dishonesty toward organization B) reduced cooperation C) lack of commitment D) resistance to change Answer: D Diff: 2 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 15) Which of the following is an advantage of organizational culture? A) long-term commitment B) tendency to adopt changes quickly C) excessive domestic focus D) individuality Answer: A Diff: 2 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 16) ________ is the phenomenon of the shifting of individual management styles to become more similar to one another. A) Parochialism B) Convergence C) Stereotyping D) Particularism Answer: B Diff: 1 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 17) The unconscious reference point of one's own cultural values is called a(n) ________. A) self-reference criterion B) cultural distance criterion C) cultural diffusion standard D) unconscious power-distance point Answer: A Diff: 1 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 5

18) The first step for an international manager toward cultural sensitivity should be to ________. A) work and travel in a foreign culture B) interact with people from other cultures C) understand his or her own culture D) learn to speak another language Answer: C Diff: 2 Chapter: 3 Skill: Concept Objective: 1 AACSB: Multicultural and diversity understanding 19) Which of the following terms refers to the expectation that foreigners should automatically fall into host-country patterns of behavior? A) geocentrism B) nationalism C) parochialism D) ethnocentrism Answer: C Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 20) ________ refers to the belief that the practices of one's own country are best no matter where or under what conditions they are applied. A) Geocentrism B) Nationalism C) Parochialism D) Ethnocentrism Answer: D Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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21) An international manager can best develop an understanding of a particular culture by ________. A) creating a cultural profile for that country or region in which the firm does business B) assuming that his or her own cultural styles and practices can be successfully followed in the host country C) using stereotypes to develop cross-cultural understanding in a business setting D) hiring locals rather than expatriates for management positions in overseas subsidiaries Answer: A Diff: 3 Chapter: 3 Skill: Concept Objective: 3 AACSB: Multicultural and diversity understanding 22) According to contingency management, international managers need to ________. A) transfer home-country business practices to the local environment B) adapt their management styles to the local setting and people C) determine the extent to which locals will accept unequal power D) provide training to locals before transferring new technology Answer: B Diff: 2 Chapter: 3 Skill: Concept Objective: 3 AACSB: Multicultural and diversity understanding 23) Canada consists of distinct groups such as Anglophones, Francophones, and indigenous Canadians. This is an example of ________. A) subculture B) stereotyping C) cultural diffusion D) convergence Answer: A Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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24) ________ refers to the assumption that every member of a society or subculture has the same characteristics or traits without regard to individual differences. A) Diversification B) Posturing C) Stereotyping D) Parochialism Answer: C Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 25) Stereotyping should most likely be avoided by international managers because ________. A) current variables of culture are grossly inaccurate B) many cultures have diverse subcultures C) many countries outlaw the practice D) national culture is nonexistent Answer: B Diff: 3 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 26) According to Harris and Moran, which of the following is NOT a category that forms the subsystems in any society? A) societal system B) health system C) education system D) political system Answer: A Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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27) The main purpose of Harris and Moran's eight categories is ________. A) to show how subsystems in a society affect an individual's behavior B) to emphasize how stereotyping can be used for learning about different cultures C) to show how subcultures are beginning to converge with broader cultures D) to indicate that global managers should adapt to subordinates from other cultures Answer: A Diff: 3 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 28) According to Harris and Moran's eight categories, a kinship system refers to the influence of ________. A) workplace relations B) religious activities C) family relationships D) formal groups Answer: C Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 29) Which of the following subsystems is most likely to underlie both moral and economic norms? A) kinship system B) political system C) religious system D) education system Answer: C Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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30) Which of the following terms refers to a society's ideas and convictions about what is good or bad and right or wrong? A) regulations B) values C) rules D) procedures Answer: B Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 31) Which of the following is a cultural dimension identified by the GLOBE Project team? A) power distance B) universalism C) individualism D) fatalism Answer: A Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 32) Austria and Germany value competition and have a "can-do" attitude. Therefore, according to the GLOBE project, Austria and Germany are most likely to be ________ societies. A) accommodative B) cooperative C) humane-oriented D) assertive Answer: D Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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33) Which of the following is true of a future-oriented country? A) It focuses on short-term planning. B) It emphasizes solidarity. C) It focuses on longer time horizon for decisions. D) It emphasizes instant gratification. Answer: C Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 34) According to the GLOBE project, which of the following cultural dimensions refers to how much people in a society are expected to be tough, confrontational, and competitive versus modest and tender? A) humane orientation B) assertiveness C) future orientation D) performance orientation Answer: B Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 35) People in Singapore and Denmark are inclined toward long-term planning. According to the GLOBE project, such societies score high on ________. A) performance orientation B) assertiveness C) humane orientation D) future orientation Answer: D Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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36) Managers from Singapore, New Zealand, and Hong Kong tend to take initiative and have a sense of urgency, and the confidence to get things done. According to the GLOBE project, such managers score high on the cultural dimension of ________. A) humane orientation B) future orientation C) performance orientation D) assertiveness Answer: C Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 37) Med-Tex, a large pharmaceutical firm based in Texas, wants to establish its presence by expanding overseas. The company's executives evaluate locations across the world for the most suitable place to build the latest Med-Tex manufacturing facility. Which of the following, if true, best supports the argument that Med-Tex should build its new facility in Ireland? A) Expanding into a similar culture reduces risks associated with different attitudes, values, and communication styles. B) Med-Tex's main competitor received government incentives for building a new manufacturing facility in the U.K. C) Collectivist societies like Ireland encourage the individual achievement necessary for scientific advancements in pharmaceuticals. D) Particularistic cultures apply rules and systems objectively, which is important within the Med-Tex organizational culture. Answer: A Diff: 3 Chapter: 3 Skill: Application Objective: 2 AACSB: Analytic skills 38) All of the following are value dimensions proposed by Hofstede EXCEPT ________. A) uncertainty avoidance B) assertiveness C) power distance D) individualism Answer: B Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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39) Workplaces in high power distance cultures will most likely be characterized by ________. A) flexible schedules B) autocratic leadership C) loosely defined chains of command D) open communication of ideas Answer: B Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 40) In which of the following countries would an autocratic style of leadership be most effective? A) low power distance countries B) high power distance countries C) humane-oriented countries D) high performance-oriented countries Answer: B Diff: 2 Chapter: 3 Skill: Application Objective: 2 AACSB: Multicultural and diversity understanding 41) According to Hofstede, societies that accept strong hierarchical boss-subordinate relationships are high on ________. A) uncertainty avoidance B) collectivism C) individualism D) power distance Answer: D Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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42) According to Hofstede, the extent to which subordinates accept a hierarchical system in a company is known as ________. A) uncertainty avoidance B) power distance C) individualism D) masculinity Answer: B Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 43) Which of the following Hofstede variables is associated with a strong sense of nationalism? A) individualism B) uncertainty avoidance C) masculinity D) femininity Answer: B Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 44) According to Hofstede, the tendency of people to look after themselves and their immediate family and to place less emphasis on the needs of the society is known as ________. A) power distance B) uncertainty avoidance C) individualism D) masculinity Answer: C Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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45) Based on Hofstede's value dimensions, countries that have strict laws and procedures to which their people adhere closely most likely have ________. A) high power distance B) high masculinity C) high uncertainty avoidance D) high individualism Answer: C Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 46) Based on Hofstede's value dimensions, countries in which nationalism is less pronounced, protests are tolerated, and job mobility is common are high on ________. A) power distance B) collectivism C) uncertainty avoidance D) masculinity Answer: C Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 47) According to Hofstede, tight social frameworks, emotional dependence on belonging to the organization, and a strong belief in group decisions are characteristics of ________. A) individualism B) collectivism C) masculinity D) high power distance Answer: B Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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48) Which of the following is a primary characteristic of masculine societies? A) assertiveness B) emphasis on group achievements C) tight social frameworks D) lack of gender bias Answer: A Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 49) Which of the following is true of countries with low masculinity? A) more job conflicts B) increase in work-related stress C) more women in high-level jobs D) lack of concern for others Answer: C Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 50) Which of the following is NOT one of Trompenaars' s value dimensions? A) universalism versus particularism B) neutral versus affective C) specific versus diffuse D) intrinsic versus extrinsic Answer: D Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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51) According to Trompenaars's value dimensions, which of the following is true of the universalistic approach? A) It emphasizes applying rules and systems objectively. B) It focuses on expressing emotions openly. C) It emphasizes relationships. D) It focuses on separating work and private life. Answer: A Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 52) Based on Trompenaars's value dimensions, which of the following is a characteristic of the particularistic approach? A) application of rules and systems B) open expression of emotions C) obligation toward relationships D) opportunity to achieve status Answer: C Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 53) In which of the following societies are people more likely to pass on inside information to a friend? A) particularistic B) universalistic C) neutral D) affective Answer: A Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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54) According to Trompenaars's value dimensions, which of the following focuses on the emotional orientation of relationships? A) universalism versus particularism B) neutral versus affective C) specific versus diffuse D) achievement versus ascription Answer: B Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 55) Managers from Italy and Mexico would most likely express their emotions openly during a business situation, while managers from England and Japan would most likely consider such behavior unprofessional. Which of the following Trompenaars's value dimensions explains this difference in behavior and attitude? A) universalism versus particularism B) neutral versus affective C) specific versus diffuse D) achievement versus ascription Answer: B Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 56) Based on Trompenaars's value dimensions, in which of the following cultures do managers separate their work and private lives, and tend to be open and direct when communicating with coworkers? A) diffuse-oriented B) specific-oriented C) universalistic D) particularistic Answer: B Diff: 2 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding

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57) Which of the following Trompenaars's value dimensions explains the source of power and status in society? A) universalism versus particularism B) neutral versus affective C) specific versus diffuse D) achievement versus ascription Answer: D Diff: 1 Chapter: 3 Skill: Concept Objective: 2 AACSB: Multicultural and diversity understanding 58) According to Trompenaars's value dimensions, ...