Internship Report - 7.2021 - Đào Minh Châu - 1812250011 PDF

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FOREIGN TRADE UNIVERSITYFACULTY OF BUSINESS ADMINISTRATION---------***--------MID – COURSE INTERNSHIP REPORTMajor: International Business AdministrationTRAINING AND DEVELOPMENT ACTIVITIES OF THE COURSE“SAP ERP FUNCTIONAL CONSULTANT” AT FPTINFORMATION SYSTEM CO., LTDFull name: Đào Minh Châu Student I...

Description

FOREIGN TRADE UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION ---------***--------

MID – COURSE INTERNSHIP REPORT Major: International Business Administration

TRAINING AND DEVELOPMENT ACTIVITIES OF THE COURSE “SAP ERP FUNCTIONAL CONSULTANT” AT FPT INFORMATION SYSTEM CO., LTD

Submission Approval (Signature)

Full name: Đào Minh Châu Student ID: 1812250011 Class: English 1 – High Quality Program Batch: 57

Nguyen Minh Phuong

Instructor: MBA – Nguyễn Minh Phương

Hanoi, August 2021

TABLE OF CONTENTS

LIST OF ABBREVIATIONS ______________________________________ 4 LIST OF TABLES _______________________________________________ 4 LIST OF FIGURES ______________________________________________ 4 ACKNOWLEDGEMENT ________________________________________ 5 Research background and purpose ______________________________________ 6 Research objectives ___________________________________________________ 6 Research scope and limitation __________________________________________ 7 Research approach and methods ________________________________________ 7

CHAPTER 1: THEORETICAL BASIS _____________________________ 8 CHAPTER 2: INTRODUCTION OF FPT INFORMATION SYSTEM CO., LTD AND THE TRAINING AND DEVELOPMENT ACTIVITIES OF THE COURSE “SAP ERP FUNCTIONAL CONSULTANT” ______________ 12 2.1.

Overview about FPT Information System Co., Ltd __________________ 12

2.1.1.

Company information _________________________________________ 12

2.1.2.

Historical background _________________________________________ 13

2.1.3.

Organizational structure _______________________________________ 15

2.1.4.

Business performance in the last three years _______________________ 16

2.1.5.

Introduction of the Human Resource Department___________________ 18

2.2. Training and development activities of the course “SAP ERP Functional Consultant” at FPT Information System Co., Ltd _________________________ 20 2.2.1.

Training objectives ____________________________________________ 20

2.2.2.

Targeted trainees _____________________________________________ 22

2.2.3.

Content of the training process __________________________________ 23

2.2.4.

Training characteristics ________________________________________ 27 2

2.2.5.

Results ______________________________________________________ 32

2.2.6.

Career development opportunities ________________________________ 32

2.2.7.

Overall assessment of the training and development activities _________ 33

CHAPTER 3: SOME RECOMMENDATIONS TO IMPROVE THE TRAINING AND DEVELOPMENT ACTIVITIES OF THE COURSE “SAP ERP FUNCTIONAL CONSULTANT” _____________________________ 36 3.1. Development orientation on the Human Resource management at FPT Information System Co., Ltd __________________________________________ 36 3.2.

Recommendations proposed to the company ________________________ 38

3.2.1.

Adjusting the management methods ______________________________ 38

3.2.2.

Enhancing training content and methods __________________________ 38

3.2.3.

Trainee management __________________________________________ 39

CONCLUSION ________________________________________________ 39 BRIEF SUMMARY OF THE INTERNSHIP ________________________ 40 Expectations ________________________________________________________ 41 Reasons to choose the company ________________________________________ 41 Assigned tasks ______________________________________________________ 41 Difficulties throughout the internship ___________________________________ 43 Lessons learned _____________________________________________________ 42

REFERENCES ________________________________________________ 45

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LIST OF ABBREVIATIONS

No.

Abbreviation

Full words

1

Co., Ltd

Limited Company

2

FPT IS

FPT Information System

3

SAP

4

ERP

System Applications and Products in Data Processing Enterprise Resource Planning

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HR

Human Resource

LIST OF TABLES

Table 1: Financial reports of FPT Information System Co., Ltd from 2018 to 2020 _ 16 Table 2: Training cost of the course “SAP ERP Functional Consultant” at FPT Information System Co., Ltd ____________________________________________ 28 Table 3: The number of personnel trained of the course “SAP ERP Functional Consultant” at FPT Information System Co., Ltd in the year 2019-2021 _________ 29

LIST OF FIGURES

Figure 1: Organizational structure of FPT Information System Co., Ltd __________ 15

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ACKNOWLEDGEMENT

Throughout my internship, I have received support and assistance from many people, and I would want to take this opportunity to express my heartfelt gratitude and delight. First and foremost, I would like to send my deep sense of gratitude to my instructor – Mrs. Nguyen Minh Phuong, MBA of Faculty of Business Administration. Thanks to her continuous support, motivation, enthusiasm and immense expertise, I have been encouraged to the highest peak and prepared the route to complete my internship report. Besides my instructor, my sincere thanks go to the Faculty of Business Administration of Foreign Trade University. The faculty has given me a precious opportunity to experience the working environment in addition to the lessons I have learned at the university. These valuable sources of knowledge have been a solid foundation that enables me to complete my internship to the best of my ability. Last but not least, I would like to express my gratitude to FPT Information System Co., Ltd for providing me with the opportunity to perform my internship there. And I am especially grateful to my co-workers in the Training and Development team which includes Mrs. Pham Thi Sanh – the leader of the team as well as Mrs. Phan Thi Phuong Thao, Mrs. Nguyen Thi Anh and Ms. Luong Dieu Thu. Throughout my internship, they have always demonstrated their excitement for supporting me and assisting me in performing my duties flawlessly. Due to the limitation of time and resources, my internship report may contain some inescapable mistakes. It is for this reason that I do not hesitate to receive all constructive comments from lecturers and readers to help me improve better in the future.

Dao Minh Chau

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Research background and purpose

Today, the global division of labor is growing in tandem with the rapid advancement of science and technology. Vietnam is also progressing along the route of international economic integration in this context. Globalization provides many opportunities for Vietnamese enterprises, but it also poses numerous obstacles. Businesses must advertise all of their resources to survive and grow in this circumstance. Human resources, together with cash, infrastructure, science and technology, are the most crucial aspect of any organization. Without human hands and intelligence, material components such as machinery, equipment, raw materials and finance will become useless. The human aspect is inextricably linked to an organization's performance. Focusing on the human dimension should be even more important for a company like FPT Information System Co., Ltd. Because a lack of attention or inadequate attention to the human resource component can cause businesses to slip behind their competitors when the degree of competition among IT enterprises is increasingly surging. As a result, to improve efficiency in the business process, organizations must prioritize human resource training, particularly for young workers, to maintain a sufficient workforce, of good quality and meet the job criteria. Stemming from my awareness of human resource training and development and its importance, having gained related knowledge and completed a three-month internship at FPT Information System Co., Ltd, I opted to choose the topic for my midcourse internship report.

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Research objectives

The purpose of this study is to examine the training and development activities associated with the course “SAP ERP Functional Consultant” at FPT Information System Co., Ltd, determine their strengths and shortcomings and finally make recommendations to improve the quality of these activities. Research scope and limitation

The study's main goal is to examine the Human Resource Department's training and development activities in general and in particular those actions in the course “SAP ERP Functional Consultant” taken by the Training and Development team. The study scope is in Hanoi and is limited from 2019 to 2021. Research approach and methods

Quantitative method: - Primary data sources: + Face to face conversations with company staff + Practically office work - Secondary data sources: + The company’s documents and reports Qualitative method: evaluating and creating a comprehensive understanding of how members of the training and development team deploy and assess the “SAP ERP Functional Consultant” course.

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CHAPTER 1: THEORETICAL BASIS First and foremost, a training process modelled on the theory interpreted in the book will be outlined. According to the authors of the book, training consists of an organization’s planned efforts to help employees acquire job-related knowledge, skills, abilities and behaviors, with the goal of applying these on the job. “A training program may range from formal classes to one-on-one mentoring and it may take place on the job or at remote locations. No matter what its form, training can benefit the organization when it is linked to organizational needs and when it motivates employees.” (Noe, R., Hollenbeck, J., Gerhart, B. and Wright, P., 2016a, p. 200). The training process consists of five main phases listed needs assessment, readiness for training, planning training program, implementing training program and evaluation of training results. NEEDS ASSESSMENT A training needs assessment is a method of determining performance criteria and the knowledge, abilities and skills that employees will need to meet those requirements. (Noe, R., Hollenbeck, J., Gerhart, B. and Wright, P., 2016b, p. 203). The levels of analysis are a hierachy which descends from the organisational level to the personal level. At the same time, the process of descending the hierachy helps to move to a more micro focus in the organisation. Mentioning the five steps to successfully conduct a training needs assessment, they are: - Determining the desired outcomes. - Determining the source of a problem or a source of discomfort. - Determining the information, skills and attitudes to develop. - Timelines and priorities for training should be established. - Choosing from a variety of evaluations and styles to meet training needs. 8

READINESS FOR TRAINING According to Noe, R., Hollenbeck, J., Gerhart, B. and Wright, P., 2016c, p. 206, the ability to train is determined by a mix of employee attributes and a pleasant work environment. It exists when employees are willing and able to learn and when their employers promote it. To be specific, those words are mentioned below: Employee readiness characteristics: employees must have basic learning skills, particularly cognitive capacity. When employees are highly motivated to learn, that is, when they genuinely want to understand the material of the training program. Work environment: workplace readiness is also influenced by two basic aspects of the workplace: situational limits and social support. The efficiency of training is limited by situational restrictions, which originate from the circumstances or situations within the company. The ways in which the individuals in the organization facilitate training are referred to as social support. PLANNING TRAINING PROGRAM “When the needs assessment indicates a need for training and employees are ready to learn, the person responsible for training should plan a training program that directly relates to the needs identified.” (Noe, R., Hollenbeck, J., Gerhart, B. and Wright, P., 2016d, p. 207). Establishing the training program's objectives is the first step in the planning process. The planner selects who will offer the training, what topics will be covered, what training methods will be used and how the training will be evaluated based on those objectives. Objectives - They include a description of what the employee is expected to do, the acceptable level of performance and the circumstances in which the employee is to apply what he or she has learned. - They contain quantifiable performance standards.

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- They determine the reasons required to achieve the desired performance or result. Trainers In-house training is an effective way to implement the training program because it deals with a lower cost and no travel expenses. Methods According to Noe, R., Hollenbeck, J., Gerhart, B. and Wright, P., 2016e, p. 209, there are three main teaching methods which are presentation methods, hands-on methods and group-building methods and these methods are then divided into several teaching techniques. However, in this report, only some of which are mentioned. - Classroom instruction: a trainer often lectures a group in a classroom setting. Trainers frequently use slides, discussions, case studies, question-and-answer sessions and role-playing to enhance lectures. Learning is enhanced when trainees are actively involved. - Computer-based training: e-learning is defined as obtaining instruction over the Internet or through an intranet, usually using a combination of web-based training modules, distance learning and virtual classrooms. Enrollments may be processed, participants may be tested and evaluated and progress may be tracked using the e-learning system. - On-the-job training: on the job training is an instruction given to employees while they are working. On the job training usually consists of a mix of observation and hands-on experience executing activities under the supervision of training staff and co-workers. IMPLEMENTING TRAINING PROGRAM Following the theory interpreted by Noe, R., Hollenbeck, J., Gerhart, B. and Wright, P., 2016f, p. 218, in order for employees to gain information and skills from the training program, it must be implemented in a way that takes into account what is known about

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how people learn. Employees should be able to apply what they have learned to their work environments – in other words, they should act differently as a result of the training. EVALUATING RESULTS OF TRAINING Successful training program needs to meet the requirements of trainee satisfaction, transfer of training, new skills and knowledge, performance improvements and high return on investment. From the point of view of Noe, R., Hollenbeck, J., Gerhart, B. and Wright, P., 2016g, p. 222, “the most accurate but most costly way to evaluate the training program is to measure performance, knowledge, or attitudes among all employees before the training and then train only part of the employees. After the training is complete, the performance, knowledge, or attitudes are again measured, and the trained group is compared with the untrained group.” After briefly presenting the standard training process, the conclusion is that FPT Information System Co., Ltd meanwhile only focuses on three main stages which are planing training program, implementing training program and evaluating results of training. These are the three phases that FPT IS conducts most effectively and brings the most expected results.

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CHAPTER 2: INTRODUCTION OF FPT INFORMATION SYSTEM CO., LTD AND THE TRAINING AND DEVELOPMENT ACTIVITIES OF THE COURSE “SAP ERP FUNCTIONAL CONSULTANT” 2.1. Overview about FPT Information System Co., Ltd 2.1.1. Company information Registered name Address

FPT INFORMATION SYSTEM CORPORATION (officially 22nd Floor – Keangnam Landmark 72 Tower – Plot E6,

registered corporation)

Pham Hung Road – Hanoi – Vietnam

Telephone number

84 - 24 3562 6000 or 84 - 24 7300 7373

Name of Representative and DUONG DUNG TRIEU – Chairman of Board of Title

Members

Address (head office)

22nd Floor – Keangnam Landmark 72 Tower – Plot E6, Pham Hung Road – Hanoi – Vietnam

FAX (head office)

84 - 24 356 24 850

Number of employees

2454 (as of 2020)

Home page URL

www.fpt-is.com

Year of establishment

1994

Company type

Limited Company

FPT Information System Co., Ltd (FPT IS) established in December 1994 – is one of the leading integrators and solution providers in Vietnam and the region. The company has designed and deployed a large number of overall IT projects, IT services and solutions for major sectors of the countries where it operates by possessing technological capabilities recognized by global customers and partners. Solutions “Made by FPT IS” are researched, created and implemented using cutting-edge technology trends and 12

platforms, which gradually demonstrate the superiority over other products on the market and suit the different needs of domestic and international consumers. 2.1.2. Historical background FPT Information System Co., Ltd is a member of FPT Corporation – a big name in the ASEAN ICT industry with 30,651 employees worldwide, a system of 48 branches and offices in 26 countries and territories abroad. Before 1994, the company was FPT's IT service center; presently, it is the uniting force of multi-disciplinary services and solutions, including industry solutions, system integration, cross-industry solutions, SI & IT services, add-on services and security service. The company was founded with the goal of assisting its customers – organizations and businesses – in improving managerial efficiency, competitiveness and the efficiency of production and commercial activities through consulting and providing services. To better understand the process of formation and development of FPT Information System Co., Ltd, here are some historical milestones about the company: - 1994: the company was established. - 1996: FPT IS launched a project to connect Vietnam to the Internet implemented. - 2005: the company provided the integration gateway for the General Department of Taxation – State Treasury – Ministry of Finance – General Department of Customs in Vietnam to facilitate information exchange and budget collection. - 2009: the company implemented an ERP system for Vietnam National Petroleum Group – the largest ERP project in Vietnam. - 2012: the company won Gold and Silver Awards at the ASEAN ICT Awards in the Philippines for FPT IS self-developed solutions: FPT.eHospital and FPT.eGOV.

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- 2013: FPT IS awarded first prize in the category of e-commerce applications for public services at the eAsia Awards, organized by Asia Pacific Council for Trade Facilitation and Electronic Business, for the project to implement e-customs for Vietnam General Department of Customs. - 2019: four products Made by FPT IS won Sao Khue Award 2019, including capital adequacy ratio system – FPT.CARS, electronic invoicing solution – FPT.eInvoice, FPT data integration and processing platform – FPT.Fortuna, managed detection and response solution – FPT.EagleEye MDR. - 2020: FPT IS successfully put ERP system into operation at several large enterprises, such as Dat Moi Trading & Service JSC (ALC), MEDLATEC General Hospital, Vietnam – Russia Bank (VRB), DP Consulting, Long Thanh Plastic, Kim Duc Group JSC, etc.

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