Lussier Test Bank 07 - chapter 7 test banks PDF

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Lussier and Hendon, Fundamentals of Human Resource Management, 1e

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Chapter 7: Training, Learning, Talent Management, and Development Test Bank

Multiple Choice 1. “Ongoing education to improve knowledge and skills for present and future jobs” describes: A. training B. employee development C. establishment D. remedial training E. repurposing Ans: B Learning Objective: 7-1 Cognitive Domain: Knowledge Answer Location: Training and Development Question Type: MC 2. Which one of the following is NOT true of the comparison between training and development? A. Training has a current focus, while development has a future orientation B. Companies tend to be criticized for a lack of training but not for a lack of development C. Participation in training and development both benefit the employee D. The primary goal of training is preparation for the current job, while the primary goal of development is preparation for future jobs E. Development has a current focus, training is long-term oriented Ans: B Learning Objective: 7-1 Cognitive Domain: Comprehension Answer Location: Training and Development Question Type: MC 3. ________ is the process of teaching employees the skills necessary to perform a job. A. Assessment B. Measurement C. Development D. Training E. Coaching Ans: D Learning Objective: 7-1 Cognitive Domain: Knowledge Answer Location: Training and Development Question Type: MC 4. Training is primarily intended for _________ use by the individual being trained. A. immediate B. future C. temporary D. emergency E. long-term Ans: A Learning Objective: 7-1 Cognitive Domain: Comprehension

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Answer Location: Training and Development Question Type: MC 5. __________ is ongoing education to improve knowledge and skills for present and future jobs. A. Assessment B. Experience C. Training D. Employee development E. Mentoring Ans: D Learning Objective: 7-1 Cognitive Domain: Knowledge Answer Location: Training and Development Question Type: MC 6. Natalie is teaching employees how to use the company’s new software needed for their jobs. The knowledge, skills, and abilities they are learning will help them succeed in their work. Natalie is providing _________ to employees. A. development B. orientation C. training D. drills E. tutoring Ans: C Learning Objective: 7-1 Cognitive Domain: Application Answer Location: Training and Development Question Type: MC 7. Angela is part of a cohort of employees who regularly attend seminars on improving leadership and decision-making skills. The members of the cohort mentor one another. The meetings do not apply to Angela’s current job, but she hopes the skills she is learning will help her advance in the organization. Angela is experiencing _________. A. development B. orientation C. training D. practice E. tutoring Ans: A Learning Objective: 7-1 Cognitive Domain: Application Answer Location: Training and Development Question Type: MC 8. What type of training is designed to correct actions of the individual responsible for a process so he or she can successfully carry out the action in the future? A. Remediation B. Recorrection C. Surfacing D. Adjudication E. Turnover reversal Ans: A Learning Objective: 7-1 Cognitive Domain: Knowledge Answer Location: When Is Training Needed? Question Type: MC

Lussier and Hendon, Fundamentals of Human Resource Management, 1e

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9. Training designed to prepare employees to perform their jobs effectively and introduce them to the organization is known as: A. orientation. B. cross-training. C. role-playing. D. societal-training. E. development. Ans: A Learning Objective: 7-1 Cognitive Domain: Knowledge Answer Location: When Is Training Needed? Question Type: MC 10. __________ is the process of introducing new employees to the organization and to their jobs. A. Development B. Assessment C. Orientation D. Maintenance E. Tutoring Ans: C Learning Objective: 7-1 Cognitive Domain: Knowledge Answer Location: When Is Training Needed? Question Type: MC 11. Organizations could reduce their turnover rates simply by ________ their orientation period for new hires. A. decreasing B. increasing C. eliminating D. renaming E. preparing Ans: B Learning Objective: 7-1 Cognitive Domain: Comprehension Answer Location: When Is Training Needed? Question Type: MC 12. When there is any significant change in any work requirement, we need to ________ the employee. A. train B. develop C. assess D. lay off E. tutor Ans: A Learning Objective: 7-1 Cognitive Domain: Comprehension Answer Location: When Is Training Needed? Question Type: MC 13. _______ is the correction of a deficiency. A. Remediation B. Retraining C. Initialization D. Certification

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E. Reselection Ans: A Learning Objective: 7-1 Cognitive Domain: Knowledge Answer Location: When Is Training Needed? Question Type: MC 14. As a new employee at Acme Global, Frederick just spent the morning learning about the organization’s policies and procedures. He went to lunch with his new coworkers and spent the afternoon filling out forms with the human resource department. What Frederick experienced was ________. A. development B. orientation C. training D. remediation E. mentoring Ans: B Learning Objective: 7-1 Cognitive Domain: Application Answer Location: When Is Training Needed? Question Type: MC 15. ______ is the last step in the training process. A. Designing training B. Assessing training C. Assessing needs D. Analyzing content E. Delivering training Ans: B Learning Objective: 7-2 Cognitive Domain: Knowledge Answer Location: Steps in the Training Process Question Type: MC 16. In step one of the training process, we conduct a _________ to determine what training is necessary to improve performance. A. needs assessment B. return on investment C. metrics analysis D. quarterly audit E. training audit Ans: A Learning Objective: 7-2 Cognitive Domain: Knowledge Answer Location: Steps in the Training Process Question Type: MC 17. In step two of the training process, we select a method of shaping employee behavior based on _____________________. A. preferred learning styles B. learning theory C. assessments D. personality inventories E. training audit Ans: B Learning Objective: 7-2 Cognitive Domain: Knowledge

Lussier and Hendon, Fundamentals of Human Resource Management, 1e

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Answer Location: Steps in the Training Process Question Type: MC 18. If a training needs assessment is not done properly, all of the following can occur with the exception of: A. Training may cover the wrong information B. We may determine that an issue is based on poor performance rather than lack of knowledge C. We may end up creating a program that is unnecessary D. The wrong employees may be asked to participate E. Employees may not be able to absorb the information Ans: B Learning Objective: 7-2 Cognitive Domain: Comprehension Answer Location: Needs Assessment Question Type: MC 19. If a ________________ is not done correctly, a training course may be poorly designed, or it may cover the wrong information. A. new hire survey B. metrics analysis C. personality inventory D. needs assessment E. training audit Ans: D Learning Objective: 7-2 Cognitive Domain: Comprehension Answer Location: Needs Assessment Question Type: MC 20. In anticipation of tax season, Micah is working with the organization’s tax preparers to determine their knowledge of current tax laws. Micah’s goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company’s goals. If she finds they cannot provide this service, she will implement training to bring everyone up to speed. What Micah is conducting a _________. A. competency model B. remediation C. training D. needs assessment E. training audit Ans: D Learning Objective: 7-2 Cognitive Domain: Application Answer Location: Needs Assessment Question Type: MC 21. What psychological characteristic determines whether a person believes that he or she has the capability to do something or attain a particular goal? A. Temperament B. Goal matching C. Self-efficacy D. Achievability E. Personal choice Ans: C Learning Objective: 7-2 Cognitive Domain: Knowledge Answer Location: Employee Readiness Question Type: MC

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22. Readiness for training is a combination of: A. concern and empathy. B. ability and willingness. C. opportunity and conscientiousness. D. socialization and guidance. E. support and ability. Ans: B Learning Objective: 7-2 Cognitive Domain: Knowledge Answer Location: Employee Readiness Question Type: MC 23. All of the following except one can negatively affect willingness to participate in training. Which one does not? A. Current methods and processes are sufficient B. They don’t see a relationship between the training and their job C. They feel the training is being done for political reasons D. Support from family and coworkers E. The trainee feels no need to learn new processes Ans: D Learning Objective: 7-2 Cognitive Domain: Comprehension Answer Location: Employee Readiness Question Type: MC 24. _____________ refers to the employee’s ability and willingness to learn. A. Employee self-efficacy B. Employee readiness C. Employee capability D. Employee desire E. Employee requirement Ans: B Learning Objective: 7-2 Cognitive Domain: Comprehension Answer Location: Employee Readiness Question Type: MC 25. Alex is unsure he will be successful in the upcoming management training program. He thinks he might not have the right educational and experiential background to do well in the training. Alex is demonstrating _____________. A. low self-efficacy B. high self-efficacy C. low self-esteem D. high self-esteem E. willingness Ans: A Learning Objective: 7-2 Cognitive Domain: Application Answer Location: Employee Readiness Question Type: MC 26. Karen is the next employee scheduled to attend three weeks of training in another state. Her employer knows the training will disrupt Karen’s family life. The employer arranges cell phone service and Internet access for Karen to communicate daily with her family while she is away. Other coworkers tell

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Karen how useful the training has been, and that the time away goes quickly. By supporting Karen, the coworkers and the employer are improving Karen’s _________ to learn. A. ability B. willingness C. participation D. determination E. self-esteem Ans: B Learning Objective: 7-2 Cognitive Domain: Application Answer Location: Employee Readiness Question Type: MC 27. “I don’t think anything is wrong with our current process. Why learn a new process?” is the type of statement employees would say if they were ___________ to learn. A. unwilling B. unable C. pretending D. procrastinating E. determined Ans: A Learning Objective: 7-2 Cognitive Domain: Application Answer Location: Employee Readiness Question Type: MC 28. Kathleen’s manager has asked her to attend training on data analysis techniques. However, Kathleen feels that she never learned how to properly use a spreadsheet and that she will fail at the more difficult analysis techniques that require spreadsheet use. It appears that Kathleen’s ________ for the training is low. A. desire B. motivation C. self-efficacy D. willingness E. determination Ans: C Learning Objective: 7-2 Cognitive Domain: Application Answer Location: Employee Readiness Question Type: MC 29. Rebecca’s manager has asked her to attend training on the department’s new process for completing purchase orders and soliciting bid proposals. However, Rebecca likes the current process for doing these tasks and sees no reason to change it. Therefore, she refuses to attend the training. It appears that Kathleen’s ________ to attend training is low. A. time B. need C. self-efficacy D. willingness E. determination Ans: D Learning Objective: 7-2 Cognitive Domain: Application Answer Location: Employee Readiness Question Type: MC

Lussier and Hendon, Fundamentals of Human Resource Management, 1e

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30. _____________ is defined as any relatively permanent change in behavior that occurs as a result of experience or practice. A. Ability B. Determination C. Self-efficacy D. Learning E. Determination Ans: D Learning Objective: 7-3 Cognitive Domain: Knowledge Answer Location: Learning Question Type: MC 31. Learning gives us ________________ that an individual has learned something because they changed the way they act. A. visible evidence B. tactile exposure C. application D. precedence E. determination Ans: A Learning Objective: 7-3 Cognitive Domain: Knowledge Answer Location: Learning Question Type: MC 32. The type of learning associated with direct, voluntary learned behaviors is: A. classical conditioning B. environmental conditioning C. behavioral conditioning D. operant conditioning E. vicarious learning Ans: D Learning Objective: 7-3 Cognitive Domain: Comprehension Answer Location: Operant Conditioning and Reinforcement Question Type: MC 33. Tony thought the boss would not notice if he took a 2-hour lunch break when the work pace was slow. Tony was wrong. The boss was livid and reprimanded Tony in front of the entire team. As a result, Tony always makes sure he is back from his lunch break on time. What Tony experienced was _________ A. classical conditioning B. operant conditioning C. social learning D. positive reinforcement E. negative reinforcement Ans: B Learning Objective: 7-3 Cognitive Domain: Application Answer Location: Operant Conditioning and Reinforcement Question Type: MC 34. Jeramey was in charge of typing up final project notes for his team. The first time the team completed a project, he sent the notes out the same day. Several team members stopped by Jeramey’s office to say how much they appreciated his prompt work and attention to detail. Afterward, Jeramey tried to get all

Lussier and Hendon, Fundamentals of Human Resource Management, 1e

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notes sent to the team as soon as possible after a project was completed. What Jeramey experienced was _________. A. classical conditioning B. operant conditioning C. social learning D. extinction E. negative reinforcement Ans: B Learning Objective: 7-3 Cognitive Domain: Application Answer Location: Operant Conditioning and Reinforcement Question Type: MC 35. To reinforce a changed behavior, a manager removes an employee from disciplinary probation for tardiness for showing up to work on time for the last three months. What type of behavior shaping was provided here? A. Positive reinforcement B. Negative reinforcement C. Alternative reinforcement D. Punishment E. Extinction Ans: B Learning Objective: 7-3 Cognitive Domain: Application Answer Location: Operant Conditioning and Reinforcement Question Type: MC 36. A manager decides to give a worker three days of unpaid leave for smoking in a dynamite factory. What kind of behavior shaping was provided here? A. Positive reinforcement B. Negative reinforcement C. Alternative reinforcement D. Punishment E. Extinction Ans: D Learning Objective: 7-3 Cognitive Domain: Application Answer Location: Operant Conditioning and Reinforcement Question Type: MC 37. An employee makes practical jokes on another employee. To stop the jokes, the “victim” employee stops reacting to them. What behavior shaping was provided here? A. Positive reinforcement B. Negative reinforcement C. Alternative reinforcement D. Punishment E. Extinction Ans: E Learning Objective: 7-3 Cognitive Domain: Application Answer Location: Operant Conditioning and Reinforcement Question Type: MC 38. _______ reinforcement is a reward for a constructive action. A. Positive B. Negative

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C. Alternative D. Egalitarian E. Temporary Ans: A Learning Objective: 7-3 Cognitive Domain: Knowledge Answer Location: Operant Conditioning and Reinforcement Question Type: MC 39. John reached his sales goal for the first quarter of the year and earned a bonus. What John experienced was __________. A. positive reinforcement B. punishment—give a bad consequence C. punishment—remove reward D. negative reinforcement E. alternative reinforcement Ans: A Learning Objective: 7-3 Cognitive Domain: Application Answer Location: Operant Conditioning and Reinforcement Question Type: MC 40. One Friday, Alexander left work 2 hours early and went to happy hour with friends. He did not tell anyone he was leaving and did not complete his work for the week. On Monday, Alexander was called into his boss’ office and given a reprimand. He will now have to check in with the boss when he arrives and when he leaves. What Alexander experienced is _________. A. positive reinforcement B. punishment C. extinction D. negative reinforcement E. alternative reinforcement Ans: B Learning Objective: 7-3 Cognitive Domain: Application Answer Location: Operant Conditioning and Reinforcement Question Type: MC 41. Jennifer has been the top sales person in her department for years. It seems that every other month she wins the department’s award for reaching sales goals. The department recently installed a new software program for entering sales. Jennifer has not taken time to learn the new system, preferring to spend her time on the phone making sales. Last month, the department manager decided that only sales entered into the new software would count toward the monthly award. Jennifer did not win an award this month. What Jennifer experienced was _________. A. positive reinforcement B. extinction C. punishment D. negative reinforcement E. alternative reinforcement Ans: C Learning Objective: 7-3 Cognitive Domain: Application Answer Location: Operant Conditioning and Reinforcement Question Type: MC 42. When Laura started working in the accounting department, she felt like her boss hovered over her all day and constantly double checked her work. As a result, Laura made sure she always did her work

Lussier and Hendon, Fundamentals of Human Resource Management, 1e

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exactly as the boss would like and she double checked her own work so the boss would find no errors. Eventually, she found that her boss stopped hovering and double checking her work. What Laura experienced was _________. A. positive reinforcement B. extinction C. punishment D. negative reinforcement E. alternative reinforcement Ans: D Learning Objective: 7-3 Cognitive Domain: Application Answer Location: Operant Conditioning and Reinforcement Question Type: MC 43. Which of the following training methods would be most appropriate for teaching technical skills? A. Interactive Videos B. Cases C. Job Rotation D. Role-playing E. Behavior Modeling Ans: C Learning Objective: 7-4 Cognitive Domain: Application Answer Location: Exhibit 7-3 Skills and Training Methods Question Type: MC 44. Which of the following training methods would be most appropriate for teaching human relations skills? A. Management Games B. Cases C. Job Rotation D. Role-playing E. Projects Ans: D Learning Objective: 7-4 Cognitive Domain: Application Answer Location: Exhibit 7-3 Skills and Training Methods Question Type: MC 45. Which of the following training methods would be most appropriate for teaching conceptual and design skills? A. Management Games B. Demonstrations C. Job Rotation D. Behavior Modeling E. Projects Ans: A Learning Objective: 7-4 Cognitive Domain: Application Answer Location: Exhibit 7-3 Skills and Training Methods Question Type: MC 46. Bill and Monica are asked to act out a sexual harassment situation to develop skill in handling such situations. What type of training is this? A. Behavior Modeling B. Role-playing

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C. Case Study D. Assessment Learning E...