MANA 3335 Exam 1 Review - Lecture notes 3 PDF

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MANA 3335 Exam 1 Review (for Marina Sebastijanovic)   

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Need to buy 4 blue scantrons (#4521) for the exams this semester Name area: Last name first Study chapters 1, 3, and 4 for Exam 1 o Brief video: Undercover Boss (2 q)  Moe’s Southwest Grill o Long video: The Corporation (2 q)  Watched the first 30 min. and various scenes o Know the definitions o 10-15 questions are conceptual o Don’t study the examples Average for Exam 1 is 76-78—don’t be fooled by how easy it might sound!

Chapter 1 Review       

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Efficiency vs. Effectiveness 4 functions of management Exhibit 1.2: Top, middle, etc. responsibilities o “Who would be responsible for changing organizational culture?” “Top manager” Skip page 11 (“9 things to avoid”) Managerial roles o Know the functions and subcategories Exhibit 1.4: 4 types of skills and at what level they are important for o Technical, motivation to manage, etc. Exhibit 1.5: Top 10 mistakes managers make o Arriver (promotion) vs. Derailer (fall off the track, they are the ones who usually make the top 10 mistakes) Exhibit 1.7: Ways to promote employees

Chapter 3 Review     

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Punctuated Equilibrium Theory o Airline illustration in her PowerPoint Exhibit 3.1 & 3.2: Specific and general environments (she will try to trick us) Exhibit 3.3: Demographics, percentage of married women who work, social-cultural trends are important in general environments Don’t study the 5 external pressures Opportunistic behavior o Supplier vs. Buyer (might appear to be the same; read the question and understand what is being said) Page 55: Table of 10 federal agencies (know who is responsible for what)

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Exhibit 3.4: Cognitive map End of chapter: Changing organizational cultures o 3 levels: Visible, conversations (?), assumptions

Chapter 4 Review          

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Exhibit 4.1: Different types of workplace unions o “Which one of these is not one?” U.S. Sentencing Commission Exhibit 4.2: Range of culpability score o 0.0524 (?) Don’t study 7 compliance program steps Exhibit 4.4: 6 factors that contribute to ethical intensity Kohlberg’s moral development o Don’t study 6 specific subcategories, just the 3 levels Don’t study section 4-3c: Principles of ethical decision-making Don’t study exhibit 4.6: Basic model of ethical decision-making Stakeholder vs. Shareholder Model Exhibit 4.7: Primary and secondary stakeholders o Know which groups would fall into stakeholder and shareholder o “What category would government fall in?” Don’t study page 84 section 4-7: Responses to demands for social responsibility Last few paragraphs: Relationship between social responsibility and peformance...