MGT2220 Operations Management Module Handbook Hendon 2017-18 PDF

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MGT2110 & MGT2220 Operations Management MODULE HANDBOOK 2017-18 Hendon

Module leader: Dr. Anna Lassila

Department of Management, Leadership and Organisations Middlesex University Business School

Information in alternative formats This handbook can also be accessed via UniHub at: https://myunihub.mdx.ac.uk/web/home-community/mystudy This handbook is available in large print format. If you would like a large print copy or you have other requirements for the handbook (other formats may be possible), please contact the module leader Anna Lassila (room W134, phone: 020 8411 4171, email: [email protected]). We will do our best to respond promptly. To help us, please be as specific as you can about the information you require and include details of your disability.

About the material in this handbook The material in this handbook is as accurate as possible at the date of production however you will be informed of any major changes in a timely manner. Your module handbook should be read and used alongside your programme handbook and the information available to all students on UniHub including the Academic Regulations and Student Charter.

Purpose of this handbook This handbook is intended to: • Give details of the assessment of the module • Provide an agenda for the year This handbook is not intended to be a replacement for the lectures or textbooks and you will need to access myUniHub on a weekly basis to keep up to date with course material.

TABLE OF CONTENT 1

MODULE SUMMARY......................................................................................................... 2

2

MODULE TEAM & CONTACTS ......................................................................................... 3

3

MODULE OVERVIEW ........................................................................................................ 4

4

TEACHING SESSIONS ..................................................................................................... 5

5

SCHEDULE OUTLINE ....................................................................................................... 6

6

ASSESSMENT ................................................................................................................... 7

7

FEEDBACK .......................................................................................................................13

8

LEARNING RESOURCES ................................................................................................14

9

myOMLab ..........................................................................................................................15

10 myUniHub..........................................................................................................................15

Middlesex University London MGT2110 & MGT2220 2017-18

1

1 MODULE SUMMARY Module Team Role

Name

Office

Office hours (term time only)

Telephone number

Email address

Module Leader

Dr Anna Lassila

W134

Tue 12:00-14:00

020 8411 4171

[email protected]

Tutor

Dr Maryam (Mona) Mohammadipour

W134

Tue 13:00-15:00

020 8411 4480

[email protected]

Tutor

Dr Afees Yusuf

W162

Mon 14:00-16:00

020 8411 3458

[email protected]

GAA GAA

Silje Hansen Tomas Dias

W134 W134

Wed 14:00-16:00 Mon 14:00-16:00

020 8411 5950 020 8411 4396

[email protected] [email protected]

* Enquiries should be directed to Anna Lassila. For more information refer to Chapter 2. ** SLAs have limited availability each week. For more information refer to the SLA information in myUniHub.

Key Resources Resource type

Description

Essential core textbook (Available as myKortext e-book) MGT2110 & MGT2220 page in myLearning in myUniHub

Heizer, J., Render, B. and Munson, C. (2017) Operations Management: Sustainability and Supply Chain Management, 12th Global Edition, Pearson

myOMLab

https://myunihub.mdx.ac.uk Accessed via module page in myUniHub

* For more information refer to Chapters 8, 9 and 10.

Classes Type of session

Venue

Duration Time

Notes

Lecture Group A

CG77

2.5 hrs

Thu 13:30-16:00

Lecture Group B

CG76

2.5 hrs

Fri 15:00-17:30

You have been timetabled into one of these lecture groups.

Drop-in Workshop 1

C134

1 hr

Mon 09:00-10:00

Drop-in Workshop 2

C121

1 hr

Fri 10:30-11:30

Drop-in Workshop 3

C105

1 hr

Thu 09:00-10:00

Drop-in Workshop 4

C213A

1 hr

Thu 11:00-12:00

Drop-in Workshop 5

C128

1 hr

Fri 12:30-13:30

Drop-in Workshop 6

C216B

1 hr

Fri 14:00-15:00

These are drop-in workshops. You have been timetabled into one of them but you can attend any, all or none of them depending on your need for extra support.

*For more information refer to Chapters 4 and 5.

Assessment Schedule Assessment component

Value

Location

Submission deadline Sun 19/11/2017 at 9pm (learning week 7) In class on w/c Mon 08/01/2018 during normal lecture time (learning week 12)

Portfolio 1 (Parts 1-4)

15 %

myOMLab

Test 1

20 %

In class

Portfolio 2 (Parts 1-3)

15 %

myOMLab

Sun 21/01/2018 at 9pm (learning week 13)

Portfolio 3 (Parts 1-5)

15 %

myOMLab

Test 2

20 %

In class

Sun 04/03/2018 at 9pm (learning week 19) In class on w/c Mon 16/04/2018 during normal lecture time (learning week 24) Sun 29/04/2018 at 9pm

Portfolio 4 (Parts 1-5) 15 % myOMLab * For more information refer to Chapters 5 and 6.

Middlesex University London MGT2110 & MGT2220 2017-18

2

2 MODULE TEAM & CONTACTS You can contact the module team in the following ways: Role

Name

Office

Office hours (term time only)

Telephone number

Email address

Module Leader

Dr Anna Lassila

W134

Tue 12:00-14:00

020 8411 4171

[email protected]

Tutor

Dr Maryam (Mona) Mohammadipour

W134

Tue 13:00-15:00

020 8411 4480

[email protected]

Tutor

Dr Afees Yusuf

W162

Mon 14:00-16:00

020 8411 3458

[email protected]

GAA GAA

Silje Hansen Tomas Dias

W134 W134

Wed 14:00-16:00 Mon 14:00-16:00

020 8411 5950 020 8411 4396

[email protected] [email protected]

Any questions or concerns about the running of the module and the assessment should be directed to module leader Dr Anna Lassila. Most other enquiries can be answered by tutors or the academic assistant. In the first instance problems concerning the module content and material should be dealt with by talking to your lecturer or tutor after the lecture or during the drop-in workshops. Office hours apply during the term time only. It is not necessary to book an appointment to see module staff during the office hours, you can just drop by. It is advisable to make an appointment if you wish to see a member of the module team outside their office hours. Please check the office doors and myUniHub for any changes in the office hours. Out of term time the module team is available by appointment only. Email is the most efficient way to contact a member of the module team. Make sure that you have entered the email address correctly or your mail will not be delivered (pay special attention to the correct spelling of the last names). You should use your university email account for the contacts as the emails from other sources may be filtered out as spam. You must clearly show your name, student number, and module code in your email. You will normally receive a reply within three working days. The module team may contact you to deliver you important information in the following ways: o During the Lectures Important announcements may be made in the course of the lectures. Hence it is important that you attend all scheduled lectures. o myUniHub All information regarding this module will be published on the MGT2110 and MGT2220 page in myUniHub. Make sure you check the website at least twice a week. o Your University email account Important information will also be sent by email to your university email account. Make sure that you check it regularly. Remember to empty your Inbox, Sent email, and Deleted email folders frequently so you have enough space to receive new emails. Middlesex University London MGT2110 & MGT2220 2017-18

3

3 MODULE OVERVIEW Aims This module aims to broaden and expand students’ knowledge and understanding of the concepts, tools and techniques of operations management. Students will develop analytical insights into current operations management practices, explore the priorities and techniques of operations management and employ these to the design, operation and control of business processes. Learning Outcomes Knowledge On completion of this module, the successful student will be able to: 1. assess key factors influencing effective management of operations; 2. evaluate the fundamental concepts, tools and techniques of operations management; 3. appraise the contributions effective operations management can provide companies; Skills This module will call for the successful student to: 4. apply operations management tools and techniques to business problems; 5. approach and manage data and information, problem solving and decision making effectively; 6. analyse data and information using relevant operations management tools and concepts. Syllabus The module covers the following topics: − Operations strategy − Forecasting − Product design − Quality management − Process design and capacity planning − Location decisions − Layout decisions

− − − − − − −

Job design Supply chain management Inventory management Scheduling Material requirements planning Just-in-time and lean operations Project management

Learning, Teaching and Assessment Strategy Student learning is supported through a variety of teaching methods. Lectures are designed to deliver background material to enable analysis of the theory of operations management and their applications. Lectures are supported by PowerPoint presentations and videos which demonstrate examples of operations management used in real businesses. Online practical exercises and case studies are used to relate the theory to practice and enable students to apply their modelling skills. Students are supported by drop-in workshops. The module’s on-line environment will contain all lecture slides and any additional learning material required for this module. For example, the online module site will contain additional material to support professional practice and formative assessment tasks to help students prepare for the summative assessment.

Middlesex University London MGT2110 & MGT2220 2017-18

4

4 TEACHING SESSIONS The following weekly teaching sessions are available for you: Type of session

Venue

Duration Time

Notes

Lecture Group A

CG77

2.5 hrs

Thu 13:30-16:00

You have been timetabled into one of these lecture groups.

Lecture Group B

CG76

2.5 hrs

Fri 15:00-17:30

Drop-in Workshop 1

C134

1 hr

Mon 09:00-10:00

Drop-in Workshop 2

C121

1 hr

Fri 10:30-11:30

Drop-in Workshop 3

C105

1 hr

Thu 09:00-10:00

Drop-in Workshop 4

C213A

1 hr

Thu 11:00-12:00

Drop-in Workshop 5

C128

1 hr

Fri 12:30-13:30

Drop-in Workshop 6

C216B

1 hr

Fri 14:00-15:00

These are drop-in workshops. You have been timetabled into one of them but you can attend any, all or none of them depending on your need for extra support.

1

Lectures: You should attend all scheduled lectures. Before each lecture print out the lecture slides from myUniHub. Bring the lecture slides, textbook, notebook, pen and calculator with you to the lecture. Exercises that are similar to the ones you have to solve in the portfolios (assessment) will be solved together during the lecture sessions. It is important that you take detailed notes during the lectures as the solutions to some of the exercises may not be available through other sources. Note that there may be changes to the lecture schedule illustrated in chapter 5. Some chapters may be partly covered on the preceding and/or following lectures to allow additional time for more complicated topics. However, this will not affect the assessment schedule. Test 1 and Test 2 take place in class during the normal lecture times on learning weeks 12 and 24. You must arrive on time to the lectures. If you are more than 10 minutes late you may not be allowed into the lecture room. 2

Drop-in Workshops: You should attend the drop-in sessions if you need additional support with the module content and/or the portfolio exercises. You can attend any, all or none of the sessions depending on your needs. Note that before seeking assistance for the portfolio exercises in the workshop, you must have attempted to solve the exercises by yourself. You must keep a clear record of your calculations in a notebook and bring this book with you to the workshops. You should also bring with you the lecture slides, pen and calculator. The module team will not solve the portfolio exercises for you or tell you how to solve them. Neither will they check your calculations for you. However, they will advise you and direct you to a variety of resources that can help you to solve the exercises. Note that the tutors will not give advice by email. Do not leave your work to last minute as the workshops and the office hours will be very busy during the submission weeks. You should solve the exercises in each portfolio part during the week that they have been released in myOMLab (see the assessment schedule summary in chapter 6 for exact released dates). There are limited spaces available at any drop-in session. If all computers are occupied, please wait until a station becomes available. Do not use a computer during the drop-in sessions for personal use, or to work on all of your portfolio exercises so that other students can have the opportunity to clarify issues with the tutor.

Middlesex University London MGT2110 & MGT2220 2017-18

5

5 SCHEDULE OUTLINE

2nd Quarter

1st Quarter

Learning week number

Week starting

Lecture

On-line assessment

Assessment deadlines

Introduction (no workshops)

1

02/10/17

2

09/10/17 Chapter 1* & Chapter 2*

Portfolio 1 Part 1 Portfolio 1 Part 2

3

16/10/17 Chapter 3*

Portfolio 1 Part 3

4

23/10/17 Chapter 3* continue

Portfolio 1 Part 3

5

30/10/17 Chapter 4*

Portfolio 1 Part 4

6

06/11/17 Chapter 4* continue

Portfolio 1 Part 4

7

13/11/17 Chapter 5* & Supplement 5*

Portfolio 2 Part 1

8

20/11/17 Chapter 6* & Supplement 6*

Portfolio 2 Part 2

9

27/11/17 Supplement 6* continue

Portfolio 2 Part 2

10

04/12/17 Chapter 7* & Supplement 7*

Portfolio 2 Part 3

11

11/12/17 Supplement 7* continue

Portfolio 2 Part 3

Portfolio 1 (all parts) due at 9pm on Sun 19/11/2017

4th Quarter

3rd Quarter

Term break 12

08/01/18 Test 1 in class

13

15/01/18 Chapter 8*

Portfolio 3 Part 1

14

22/01/18 Chapter 9*

Portfolio 3 Part 2

15

29/01/18 Chapter 10*

Portfolio 3 Part 3

16

05/02/18 Chapter 11* & Supplement 11*

Portfolio 3 Part 4

17

12/02/18 Chapter 12*

Portfolio 3 Part 5

18

19/02/18 Chapter 12* continue

Portfolio 3 Part 5

19

26/02/18 Chapter 13*

Portfolio 4 Part 1

20

05/03/18 Chapter 14* continue

Portfolio 4 Part 2

21

12/03/18 Chapter 15*

Portfolio 4 Part 3

22

19/03/18 Chapter 16* continue

Portfolio 4 Part 4

Test 1 in class during the normal lecture time Portfolio 2 (all parts) due at 9pm on Sun 21/01/2018

Portfolio 3 (all parts) due at 9pm on Sun 04/03/2018

Term Break 23

09/04/18 Chapter 17*

24

16/04/18 Test 2 in class

Portfolio 4 Part 5

23/04/18

Test 2 in class during the normal lecture time Portfolio 4 (all parts) due at 9pm on Sun 29/04/2018

* Chapters refer to the core textbook (see Chapter 8 for more information). The core textbook is available as free myKortext e-book for all students. Middlesex University London MGT2110 & MGT2220 2017-18

6

6 ASSESSMENT Assessment Weighting • Individual Coursework in the form of 4 portfolios of exercises: 60% (15% each) • Two in-class tests: 40% (20% each) All component marks are aggregated for the overall grade. Students must achieve a total of 40% or more to pass the module. It is not necessary to pass each individual task to pass the module.

Assessment Components Details of the assessment components are: i.

Individual coursework in the form of 4 portfolios (60%). • Each portfolio is worth 15%. • Each portfolio has multiple parts and each part contributes different amount to the 15% portfolio mark (see the assessment schedule summary on page 11 for exact value for each portfolio part). • For each portfolio part, the students have unlimited attempts and the best attempt is included in the final mark. • All portfolio exercises must be completed individually (by the student). • Portfolios are conducted entirely online through myOMLab (more details in chapter 9) where students have the opportunity to apply the relevant concepts of operations management to solve operations related problems. • Answers to the portfolio exercises can be submitted via myOMLab only. No other methods of submission are accepted. In addition to submitting their answers to the portfolio questions via ...