Midterm Exam: COM3112 U09 1201 PDF

Preview

Summary

Download Midterm Exam: COM3112 U09 1201 PDF

Description

Midterm Exam Due Feb 23 at 11:59pm

Points 100

Questions 100

Available Feb 17 at 12am - Feb 23 at 11:59pm 7 days

Time Limit 150 Minutes

Instructions Complete the Midterm Exam (Chapters: 1, 2, 3, 4, 5, and 9) from a location with a strong Internet connection. It consists of 100 multiple-choice and T/F questions, and you will have 150 minutes to complete the exam.

Attempt History LATEST

Attempt

Time

Score

Attempt 1

99 minutes

100 out of 100

! Correct answers are hidden. Score for this quiz: 100 out of 100 Submitted Feb 22 at 11:38pm This attempt took 99 minutes.

Question 1

1 / 1 pts

Karin supervises five teams. She wants to give an award to the team that has successfully created a high-trust relationship. Which team should she choose?

Team A, whose members communicate well and are easy to motivate

Question 2

1 / 1 pts

Why has transparency become so important in the post-trust era?

It helps reduce the fear that unethical or dishonest practices are being conducted in secret.

Question 3

1 / 1 pts

Which of the following is characteristic of people in high-trust relationships?

a willingness to cooperate

Question 4

1 / 1 pts

Greg is the purchasing manager at a jeans-manufacturing company. He knows he could save his company money by using cheaper, thinner cotton, but he says, "Our customers count on us to provide a durable product. I do not want to let them down." What quality does this demonstrate?

character

Question 5

1 / 1 pts

Which of the following actions will help a manager establish a sense of caring?

holding regular meetings to ask about employee concerns

Question 6

1 / 1 pts

The Daily News just hired five young reporters. Which new employee has the most competence?

Helena, who earned a journalism degree and interned at a local newspaper for two summers

Question 7

1 / 1 pts

A person of integrity will have one set of values for his or her personal life and another set of values for his or her work life.

False

Question 8

1 / 1 pts

Chuck is the chief financial officer of his company. At the annual

meeting, he gives a presentation that contains only positive financial news even though the company had a lay-off in the previous year. What impact is Chuck's presentation likely to have on the employees?

It will create mistrust because the presentation did not offer the whole truth.

Question 9

1 / 1 pts

In the phrase stakeholder view, the word stakeholder refers to someone who owns a share of the business.

False

Question 10

1 / 1 pts

Which of the following is true of character?

It is central in establishing trust.

Question 11

1 / 1 pts

What does the "I" in the FAIR test of ethical business communication stand for?

Impacts on stakeholders

Question 12

1 / 1 pts

Which of the following is true of corporate values?

Corporate values are most effective when aligned with personal values.

Question 13

1 / 1 pts

It is the duty of government employees to act visibly, predictably, and understandably when dealing with the public.

True

Question 14

1 / 1 pts

In what way does caring help establish credibility in the business world?

It encourages people to demonstrate accountability.

Question 15

1 / 1 pts

Which of the following is true of competence?

It is often evaluated by one's track record of achievements.

Question 16

1 / 1 pts

A study showed that the public speaking ability of business leaders is a key influence on employee engagement.

False

Question 17

1 / 1 pts

In recent years, employees have increasingly judged their upper managers to be ethical.

True

Question 18

Character refers to

a reputation for adhering to high moral and ethical values.

1 / 1 pts

Question 19

1 / 1 pts

Semantic noise refers to interference due to attitudes, ideas, and emotions experienced during an interpersonal interaction.

False

Question 20

1 / 1 pts

Which active listening skill involves demonstrating a learner mindset rather than a judger mindset?

holding judgment

Question 21

1 / 1 pts

Which of the following involves having the discipline to hold off on current urges in order to meet long-term intentions?

self-management

Question 22

1 / 1 pts

Which of the following is an impact of high self-management on interpersonal communication?

One controls emotional impulses that are not aligned with work and relationship goals.

Question 23

1 / 1 pts

Focusing on _____ is most likely to help you communicate with a red MVS in a way that he or she prefers.

results

Question 24 Decoding is the process of converting meaning into messages composed of words and nonverbal signals.

False

1 / 1 pts

Question 25

1 / 1 pts

Which motivational value system is most often guided by concerns about whether business activities have been thought out carefully and the right processes have been put into place to accomplish things?

green MVS

Question 26

1 / 1 pts

A person's motivational value system is a blend of the three primary motives of nurturing, dominating, and autonomizing.

False

Question 27

1 / 1 pts

During a budget meeting, Eva concludes her part of the talk and points

to her presentation partner. What does this gesture most likely mean in context?

She is indicating that it is his turn to speak.

Question 28

1 / 1 pts

Which of the following is an impact of low self-management on interpersonal communication?

One frequently vents frustrations without a constructive work purpose.

Question 29

1 / 1 pts

While working on team projects, Luisa welcomes feedback and constructive criticism from her colleagues because she values their opinions and wants to be a better team member. What aspect of emotional intelligence does this behavior demonstrate?

high relationship management

Question 30

1 / 1 pts

Loud shouting coming from the next room or distorted formatting in an email message are examples of _____ noise.

physical

Question 31

1 / 1 pts

During a conversation with his supervisor, Alec paraphrases something that he heard her say. This is an example of a judger statement.

False

Question 32

1 / 1 pts

What is the main difference between probing questions and solutionoriented questions?

Probing questions seek to uncover root causes, while solution-oriented questions focus on what should be done.

Question 33

1 / 1 pts

In a weekly project update meeting, Liza asks the following questions of one of her employees: "Why were you late meeting your last deadline? Were there external factors that delayed your work? Did other coworkers get their part of the assignment to you on time? Do you need more help from me?" What type of questions are these?

probing

Question 34

1 / 1 pts

Which of the following is an impact of high empathy on interpersonal

communication?

One directs conversations to topics that focus on the needs of others and self.

Question 35

Introverts can work more effectively with extroverts by

speaking up more quickly than feels comfortable to them.

1 / 1 pts

Question 36

1 / 1 pts

Mia's team has been given a group writing assignment. The deadline is three months away. When should the group start working on the project?

right away

Question 37

1 / 1 pts

When editing a group document, what should be the first thing the team works on?

whether the main ideas are strong and clear

Question 38

1 / 1 pts

In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda?

discussing the transition to new ownership

Question 39

1 / 1 pts

The number of collaboration technologies available can present a challenge to virtual teams.

True

Question 40

1 / 1 pts

Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive. What process enables LeRoy to do this?

disassociation

Question 41

1 / 1 pts

Karen and her team share ideas about how their team should approach work, and they spend some time debating which ideas to adopt. What stage is the team at?

storming

Question 42

1 / 1 pts

What should the leader do just before closing a meeting?

summarize what was accomplished

Question 43

1 / 1 pts

Which statement describes the difference between inherent diversity and acquired diversity?

Inherent diversity involves biological traits. Acquired diversity involves traits gained through experience.

Question 44

1 / 1 pts

Which of the following makes comments sound more conciliatory and less accusing?

I-statements

Question 45

1 / 1 pts

High-performing teams go through repeated cycles of disassociation and association.

True

Question 46

1 / 1 pts

David has just been appointed leader of a new virtual team. He senses that the team members have doubts about each other's competence. What can he do to alleviate this situation?

schedule a time when people can share their professional accomplishments

Question 47

1 / 1 pts

You are working with your team on a group writing project. Which of the following can help you define your contributions and time commitments?

a team charter

Question 48

What impact does 2-D diversity have on a company?

The company is more likely to increase its market share.

1 / 1 pts

Question 49

1 / 1 pts

Sally attends a meeting that focuses on brainstorming how to solve a particular problem. The agenda is fluid, and the team adjusts the time it spends on various tasks as needed. This is an example of a coordination meeting.

False

Question 50

1 / 1 pts

Your team is facing an aggressive deadline for a group writing project. Which of the following will be most helpful in ensuring that the project stays on track?

regularly holding real-time conversations about the project

Question 51

1 / 1 pts

Which of the following practices helps to increase buy-in from virtual meeting participants?

taking minutes in real time

Question 52

1 / 1 pts

When developing an agenda to address high-priority items, items of least importance must be placed near the beginning of the agenda.

False

Question 53

1 / 1 pts

In high gender egalitarianism cultures, men and women are encouraged to occupy the same professional roles and leadership positions.

True

Question 54

1 / 1 pts

Organizations in present-oriented societies are less likely to develop clear long-term strategies and business plans.

True

Question 55

1 / 1 pts

Which of the following correctly names a characteristic of Russian etiquette and customs?

First names are appropriate only after a relationship is well established.

Question 56

1 / 1 pts

A major difference between high-assertiveness and low-assertiveness cultures is that people in low-assertiveness cultures tend to

use cooperative language and emphasize quality.

Question 57

1 / 1 pts

Business managers who are high in cultural intelligence recognize that developing effective co-cultures requires creating something new.

True

Question 58

1 / 1 pts

Which of the following people is most likely from a culture that is low in uncertainty avoidance?

Erin proceeds to implement a deal after a verbal agreement has been reached.

Question 59

1 / 1 pts

James has accepted an entry-level position at a company in South Korea, which has a hierarchical culture. James should expect to take part in his company's decision making right away.

False

Question 60

1 / 1 pts

Which of the following is true of a co-culture?

Co-culture is a combination of elements from different cultures.

Question 61

1 / 1 pts

Finn chooses to enter relationships only with people who share his interests in sports and work. Whenever he finds himself having less in common with a friend, he leaves the relationship. What cultural dimension does Finn display?

individualism

Question 62

1 / 1 pts

Fred has been sent to build a factory in a small village. His new employees speak often of the rewards the factory will bring to their community. It takes Fred a long time to form relationships because the social networks there are close knit. Which term best describes the primary trait of the culture he is dealing with?

collectivism

Question 63

1 / 1 pts

In order to develop strong cross-cultural relationships, one must have an ethnocentric mind-set.

False

Question 64

1 / 1 pts

Which of the following must be kept in mind while building cross-cultural relationships?

People across cultures interpret behavior differently.

Question 65

1 / 1 pts

Which of the following is a trait of individualists?

They communicate directly to efficiently deal with work tasks and outcomes.

Question 66

1 / 1 pts

Ed is going to work for a year in the Netherlands, which he has learned is even more egalitarian than the United States. What should he expect his new company to be like?

His coworkers will respect leaders for their competence, not their position.

Question 67

1 / 1 pts

Olga thinks that all Americans are the same: hard-working, dishonest, and greedy. What is Olga displaying?

outgroup homogeneity effect

Question 68

1 / 1 pts

In cultures that are low in uncertainty avoidance

tasks involving calculated risks, problem solving, and experimentation are preferred.

Question 69

1 / 1 pts

Jorge, the shipping manager at Durable Products, writes a memo proposing that that they stop using RoadHog Trucking Company and ship everything by L.B. Haines. The reason he gives is that two of the accounts that have been shipping by L.B. Haines during the last year increased their orders by more than 10%, so he is certain that switching trucking firms will cause other accounts to grow too. The executives of the company do not accept Jorge's suggestion. Why was his memo unconvincing?

faulty cause/effect argument

Question 70

1 / 1 pts

The use of we-voice in a business message

emphasizes the writer's shared interests with the reader.

Question 71 Which of the following illustrates a characteristic of an excellent business thinker?

1 / 1 pts

Boris uses a variety of sources such as journal articles and colleagues' expertise.

Question 72

1 / 1 pts

Meta messages are the overall messages people take away from a communication.

True

Question 73

1 / 1 pts

______ is the overall evaluation that a reader perceives the writer to have toward the reader and the message content.

Tone

Question 74

1 / 1 pts

Readers are more likely to react positively to a message if the writer

is clearly concerned about the issues discussed.

Question 75

Enduring beliefs and ideals that individuals hold are called

values.

1 / 1 pts

Question 76

1 / 1 pts

Use either/or logic to strengthen business positions.

False

Question 77

1 / 1 pts

Which of the following is most likely to show that the writer of a business message has concern for the audience?

respecting the autonomy of the reader

Question 78

1 / 1 pts

It is important to avoid analogies when constructing arguments.

False

Question 79

1 / 1 pts

Excellent business thinkers explore issues deeply by gathering information from a variety of sources.

True

Question 80

1 / 1 pts

Which of the following is typically included in the writing stage of developing an effective business message?

setting a positive and other-oriented tone

Question 81

1 / 1 pts

Calvin, a human resources manager of K5 Textiles believes that the company can improve employee retention rates by improving employee benefits. In outlining his argument to the company's leadership team, he points out that a large technology firm had success with such a strategy. Calvin's message fails to convince K5's leadership team. Which of the following is the likely cause of their reaction?

weak analogy

Question 82

Which of the following should be one of the goals of a business communicator?

to express the message in ways that inspire others

1 / 1 pts

Question 83

1 / 1 pts

Entry-level professionals usually have very high professional credibility.

False

Question 84

1 / 1 pts

Values of readers are likely to shift more often than their priorities.

False

Question 85 Which of the following accurately describes the act of setting expectations for others?

1 / 1 pts

Setting expectations is directly tied to your ability to foster interpersonal trust in the workpla...