Negotiation class PDF

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Summary

Advise, tools and expressions to use and learn how to negotiate in a general with suppliers, customers, team workers and top management....

Description

Negotiat°

Negotiat° = process WHEN divergent posit°s to common agreement 2-When both stackholders are satisfied by the nego 3- strong sense of communication, emotion control, confident, smiling, convincing, good listener, responsive, smart, likeable, honest, clear discussion, dynamic, enthousiast, curious, level headed, EMOTIONAL INTELLIGENCE 4- stay calm, confident, emotionless, ask questions to know why it is happening, talk and solve pb or postpone discussion or have a drink/break/time out, humour fall-back posit° : plan B Sticking point : we can’t agree at all Leverage : power to influence people and get what u want Deadlock : stalemate let me point out ! = souligner Perhaps, I should make our posit° clear If it did, it would only be as a sign of goodwill I can only repeat what I’ve said With respect, that’s not quite correct = that’s wrong Unfortnetely, we would be unable to accept this I am sure we don’t need to remind u of ur obligat°s we would find this somewhat difficult to agree to it Actually, we were hoping for a slightly more substantial rebate I am afraid u don’t seem to understand We understood there would be a discount We would need some sort of guarantee We are not completely satisfied It’s going to hurt me more than u... or if u were in my shoes... An articulated lorry = semi-remorq = « an artic »

A breakdown= itemizat°=list of cost Liability = legal obligat°s IPO= Initial Public Offering = entrée en bourse...