ORGS 1136 - week 6 notes PDF

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ORGS 1136 – week 6 notes Communications process **quiz question

*Start at sender and move clockwise SENDER Chooses a message – what you want to say (ex. Pick up milk) Encodes the message – ex. Writes it down on paper before sending Channel – how it will be sent (ex. Text, social media, email, telephone) Noise – ex. While texting if you have no service, or spell check is being annoying RECEIVER Decode the message – ex. If in text box, open computer to read; pick up the phone Provides feedback – ex. That sounds fine; I’m stuck at work will be late Information richness of communication channels

Low feedback – “what do you mean, I don’t understand” High Feedback – positive, understanding

**QUIZ – where would you use each of the types of communication** Barriers to effective communication Filtering - A sender’s manipulation of information; sender may not send all of what you need to know Selective Perception - Receivers selectively see and hear based on their needs; what you make of someone’s message Defensiveness - If the message is interpreted as threatening receivers hinder the communication; may frighten you and you won’t respond well Emotions - Receivers interpret the message differently when angry or distraught Information Overload - The state of having more information than one can process Language - Words mean different things to different people; different words mean different things in other countries Silence - Is it a person is: thinking, contemplating a response, fearful of speaking, frustrated, angry, agreeing, or dissenting? Nonverbal Communication - Body movements (arms crossed: don’t want to talk or it’s comfy to stand like that, lean into a conversation=interested), facial expressions (smile=happy), and the physical distance between people (proxemics) Stress - Most difficult to communicate when stressed Electronic communications 1. 2. 3. 4.

Email Instant messaging and text messaging Social networking Blogs

Communication barriers between men and women *Neither communicate better, they just communicate differently* Men:    

Status Independence Control Solutions

Women:    

Connections Intimacy Support Empathy

Cross cultured communications Semantics - Words mean different things to different people Connotation - Words imply different things in different languages Tone - Can change depending on the context (e.g. home versus work) Perceptions - Different cultures view the world in different ways

The Lens of Understanding Perfectionist    

Passive Task focused Preventing mistakes are the priority Sometimes to the point of slowing down the process

-The nothing person, the no person, the whiner Get it done    

Aggressive Task focused Usually a degree of urgency Sometimes at the expense of getting it right

-the tank, unfriendly sniper, know it all Get Along    

Passive People focused Put other people’s needs first Sometimes to the extent of sacrificing the task at hand

-the yes person, the maybe person, the nothing person Get Appreciated    

Aggressive People focused Receiving appreciation for efforts is the main focus “white knight” syndrome; they cause the problem then receive praise for fixing it

-friendly sniper, grenade, think they know it all...