Oxford Business English for Human Resources PDF

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Summary

Contents PAGE 5 I UNIT TITLE Recruitment TOPICS Job descriptions Person specifications Recruitment sources and advertising USEFUL LANGUAGE AND SKILLS The language of job descripti ons Exchanging in formation Making sugges ti ons Agreeing and disagreeing Selection I 14 Job advertisements Arranging a...

Description

Contents PAGE

5

14

24

33

42

50

I

TOPICS

USEFUL LANGUAGE AND SKILLS

Recruitment

Job descriptions Person specifications Recruitment sources and advertising

The language of job descripti ons Exchanging in formation Making sugges ti ons Agreeing and disagreeing

Selection

Job advertisements A curriculum vitae The job interview Ageism

Arranging an appointment The language of interview question in g Establishing rapport

Employee relations

Employment contracts Disciplinary and grievance procedures Health and safety at work - stress and workplace injuries

The language of contracts Writing offer and rejection letters Giving and requesting information

HR deYetopment

HR development practices Dealing with staff problems Appraisal interviews and reports Training courses Equal opportunities and diversity

Making recommendations The language of appraisal interviews (dip lomatic language, softening disagreement)

Reward and remuneration

Salaries and fringe benefits Salary reviews

Asking for and giving feedback Clarifying Agreeing and disagreeing Interrupting Talking about figures and numbers

Industrial relations

The role of trade unions labour relations A wage negotiation

The language of negotiating (persuad ing, bargaining)

UNIT TITLE

I I I

I I

PAGE

APPENDIX

58 60 62

Test yourself! Partner Files Partner A Partner Files Partner B

64 70 74 79

Answer key Transcripts Model letters Useful phrases and vocabulary

15

Recruitment

Put the following list of recruitment tasks In the order you think they normally occur. a Check or write the job description.

c Prepa re a person specificati on .

b Make a job offer. d Advertise the job.

e Shortlist applicants from

f

the first interviews.

i nte rvi ews.

g Carry out screening and interviews .

I

h Select the most suitable candidate.

After an emp loyee resigns, analyse the job and

I

Condu ct second

consider alternatives for hiring a replacement (e.g.

j

Send feedback t o

un successful app licants.

internal staff versus the la bour market).

Compare your results with a colleague's or check the Answer key. In the above example an employee resigns. Can you think of other reasons to look for new staff? Which recruitment tasks above are you involved In?

1 Ｎ､ｾ

Job descriptions and person specifications are two important HR tools. What type of information do they Include? Sort the Items below Into the chart. ｩ ｲ ｡ ｬＳ ｬ･＠

skil ls-

location of workp lace

previous experience

skil ls and qualities needed for job

reporting relationship (who person is res ponsible t o and for)

qual ifications / t raini ng

job tit le

key d uti es / res p0 nsib iI ities

practica l requirements (shift work, travel, etc.)

personal style/ behaviour

Job description

Person specification

main purpose of job

desirable sKilfs

6

I UN IT1 2

Recruitment

Label the sections of the job description extract below with section headings from the box.

Essential experience • Job title • Key duties/responsibilities • Main purpose of job • Reports to • Responsible for • Workplace location

JOB DESCRIPTION Training Manager - U.K. General Manager, U.K. and NOllhern Eu rope _ _ _ _ _ _ _ _ _ _ _ _ _ _ _3

A small team of u.K. trainers 2 administrators 1 secretary/ personal assistant To design, develop, and carry out genera l training programmes for U.K.-based personnel, with particula r emphasis on IT...