Prepare for Take-Off Cabin Crew pre-course workbook PDF

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Summary

Prepare for Take-Off Cabin Crew pre-course workbook Table of Contents Pre-course Information 3 About Emirates 4 - 10 General Aviation Information 11 - 16 Image and Uniform Department 17 - 19 20 Cabin Crew Training - Service Delivery 20 - 23 Learning Styles 24 - 27 About You 28 - 31 Welcome to the Wo...

Description

Prepare for Take-Off Cabin Crew pre-course workbook

Table of Contents Pre-course Information

3

About Emirates

4 - 10

General Aviation Information

11 - 16

Image and Uniform Department

17 - 19 20

Cabin Crew Training - Service Delivery

20 - 23

Learning Styles

24 - 27

About You

28 - 31

Welcome to the World’s Best In-flight Entertainment

32 - 34

Aviation Terminology

35 - 44

Pre-course Information

Aim

The aim of this Pre-course Workbook is to provide you with some introductory information regarding Emirates, some general aviation information and an outline of the content of your Ab-initio training. After you have explored this workbook you will be able to:

Outcomes

• Gain introductory knowledge of Emirates • Know general aviation information • Identify the contents of your Ab-initio training The contents of this workbook outlines introductory information regarding Emirates and is divided into ive sections: About Emirates General Aviation information Cabin Crew Training

Outline of Content

Learning Styles About You Aviation Terminologies This information will help you during your training and assessment and will be covered in more depth during your Ab-initio training period. You are expected to: • read and familiarise yourself with the contents of the workbook before you commence your training • use websites identiied throughout this workbook to help you gain further information

Expected involvement

• complete all activities throughout this workbook • complete the following and bring a hard copy to training on Day 1 of Induction: 1. Learning style preference questionaire 2. Tell us about yourself 3. Tell us about your light experience 4. Welcome to the World’s Best In-light Entertainment This icon

identiies websites for you to access further information

This icon

indicates an activity which you must complete

Icon and Activities

3

About Emirates

Chairman’s welcome “I look forward to you joining our team and being part of our future success, as we grow and expand our business globally.”

HH Sheikh Ahmed bin Saeed Al-Maktoum Chairman & Chief Executive, Emirates Airline & Group

The Emirates Story Emirates was launched on 25th October 1985 and is based in Dubai. Wholly owned by the Government of Dubai, the Airline has developed, expanded and stayed ahead of the competition. Emirates is one of the fastest growing international airlines with one of the youngest leets in the sky and more than 400 awards for excellence worldwide. The secret of Emirates success is not only the growth, but also striving to provide the best service in the industry. Growth has never been lower than 20% annually, and the airline has recorded an annual proit every year since its third year of operation. Emirates aim is to develop Dubai into a comprehensive aviation hub.

For further information on The Emirates Story refer to emirates.com Click on About Emirates

Activity 1: The Emirates Group Emirates is more than an airline. Refer to the above website and list below other operating divisions of the Emirates Group?

4

As part of the Emirates Group you will be working with over approximately 110 different nationalities: This exciting multicultural environment provides an opportunity to work with people from different nationalities and cultures on a day-to-day basis. To help gain an insight into the various customs, Please click on the below links to access information on cultural characteristics:

Customs and cultures in Europe and the Americas

Customs and cultures in the Middle East

Customs and cultures in Asia and Africa

5

The Emirates Fleet Emirates boasts a magniicent leet of aircraft. Cabin Crew members will be be trained and licensed to ly on both the Airbus and Boeing Aircraft. The table below relects a more detailed overview of our leet. Airbus

Aircraft Type

Q Q Q Q

Boeing Q B777-300 Q B777-300 ER Q B777-300 ER-ULR Q B777-200 LR Q B777-200

A380-800 A340-500 A340-300 A330-200

Classes of our Aircraft Depending on the routes and for commercial reasons the aircraft can be designed in either 3 class or 2 class. Q First 3 Class Aircraft

2 Class Aircraft

Q

Business

Q

Economy

Q Business and Economy Q First and Economy

ER = Extended Range LR = Long Range URL = Ultra Long Range For further information on the Fleet refer to emirates.com Click on Flying with Emirates Click on Our Fleet

Activity 3: The Emirates Fleet Refer to the above website and list below features of the A380-800. The Fact Sheet will help you.

6

The Emirates Destinations Emirates is one of the fastest growing airlines in the world, now serving over 100 destinations.

Gothenburg Glasgow Newcastle Hamburg Manchester Amsterdam Birmingham Dusseldorf London Frankfurt Paris Munich Vienna Zurich Venice Milan Nice Zaragoza Rome

Toronto Toledo

New York

San Francisco Casablanca

Istanbul

Athens Malta

Tunis

Los Angeles

Moscow

Beijing Seoul

Larnaca

Kabul

Tripoli Cairo

Houston

Peshawar Islamabad

Osaka Shanghai

Lahore Delhi

Dubai

Karachi Dhaka Ahmedabad Kolkata Mumbai Hyderabad

Khartoum

Taipei Guangzhou

Hong Kong

Bangkok Chennai Kozhikode Kochi Colombo Malé Kuala Lumpur Singapore

Bangalore

Graphic illustration only, not a complete representation or to scale. © 2009. Emirates. All rights reserved.

Addis Ababa Abidjan

Accra

Lagos Entebbe

Eldoret Nairobi

Luanda

Dar es Salaam

Jakarta

Seychelles

Lilongwe Mauritius São Paulo

Johannesburg

Tehran

Kuwait Dammam Bahrain Riyadh Doha

Brisbane Durban

Beirut Damascus Amman

Perth

Cape Town

Dubai Muscat

Jeddah

Route Map October 2009

Sana’a

These destinations are divided into three areas – • Europe and The Americas • Middle East • Asia and Africa

For the latest information on the Emirates destinations refer to emirates.com Click on Destinations & Offers Click on Route Map

7

Manila

Thiruvananthapuram

Melbourne

Sydney Auckland

Christchurch

Countries in Europe and the Americas • Austria

• Malta

• Brazil

• Russia

• Canada

• Switzerland

• Cyprus

• Turkey

• France

• United Kingdom

• Germany

• United States Of

• Greece

America

• Italy

Countries in Middle East • Bahrain

• Oman

• Iran

• Qatar

• Jordan

• Saudi Arabia

• Kuwait

• Syria

• Lebanon

• Yemen

Countries in Asia and Africa • Angola

• Mauritius

• Australia

• Morocco

• Bangladesh

• New Zealand

• China

• Nigeria

• Egypt

• Pakistan

• Ethiopia

• Philippines

• Ghana

• Seychelles

• Hong Kong

• Singapore

• India

• South Africa

• Indonesia

• South Korea

• Ivory Coast

• Sri Lanka

• Japan

• Sudan

• Kenya

• Tanzania

• Korea

• Thailand

• Libya

• Tunisia

• Malaysia

• Uganda

• Maldives

For the latest info on Emirates new destinations refer to emirates.com Click on Destinations & Offers Click on New Routes

8

Activity 4: Destinations Mark the position of the following countries on the map below. a) Malta b) Lebanon c) Cyprus d) Australia e) Egypt

Which area do these destinations fall under? a) Malta: b) Lebanon: c) Cyprus: d) Australia: e) Egypt: 9

Activity 4: Exploring Emirates’ website Explore the Emirates website and state below your indings about the following:-

1) Chauffer-drive: ______________________________________________________________________________ ______________________________________________________________________________________________ ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _______________________________________________________________________________________________ ______________________________________________________________________________________________

2) Dining: _______________________________________________________________________________________ ______________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _______________________________________________________________________________________________ ______________________________________________________________________________________________

3) Dubai Stopover: _______________________________________________________________________________ ______________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _______________________________________________________________________________________________ ______________________________________________________________________________________________

4) Tours and Holidays: _____________________________________________________________________________ ______________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _______________________________________________________________________________________________ ______________________________________________________________________________________________

5) Skywards: ____________________________________________________________________________________ ______________________________________________________________________________________________ _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _______________________________________________________________________________________________ ______________________________________________________________________________________________

6) Dubai International Airport - Emirates Terminal 3: __________________________________________________ _______________________________________________________________________________________________ ____________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________ ___________________________________________________________________________________________________________________________ 10

General Aviation Information Greenwich Mean Time (GMT) All places on the globe have a latitude (their distance North or South of the Equator) and a longitude (their distance East or West of the Greenwich Meridian). As Greenwich, England is zero degrees longitude, time is measured from this point and is deined as Greenwich Mean Time (GMT). GMT is used in the aviation industry. It may also be referred to as Zulu Time (ZT) or Universal Time Co-ordinated (UTC).

• Time east of Greenwich is GMT plus (+) hours • Time west of Greenwich is GMT minus (-) hours

11

The 24-Hour Clock The time format used in aviation is the 24-hour clock, whereby time is recorded by numbers only and not “am” and “pm”. This is also referred to as military time, army time or railway time. Airlines use this in their light schedules and rosters. The diagram below gives an indication how to use the 24-hour clock.

1200 2400

1100 2300

11 12

1000 2200

0900 2100

0100 1300

2 3 4

10 9 8 7

0800 2000 0700 1900

0200 1400

1

6

0300 1500

0400 1600

5 0500 1700

0600 1800

Examples:

Before Midday

After Midday

(Figures inside the clock face)

(Figures in red outside the clock face)

1.00 am is 0100

3.00 pm is 1500

6.30 am is 0630

9.45 pm is 2145

12.00 midday is 1200

12.15 midnight is 0015

Activity 6: 24-Hour Clock Change the below timings to a 24-hour clock format. 3.30 am

8.00 am

11.15 am

3.00 pm

5.30 pm

10.45 pm

12

The Phonetic Alphabet The phonetic alphabet is a set of words used instead of alphabetic letters in radio communication. Each word stands for its initial letter and is used internationally by aircraft, maritime units, amateur radio operators and the military. It is used in two-way radio communications to help reduce the affects of noise, distorted audio and radio operator accents. For instance, some letters which can easily be confused are «D» and «B». By using the phonetic alphabet, «Delta» and «Bravo», these are easily distinguished.

It is important that this Phonetic Alphabet is known. A

Alpha

N

November

B

Bravo

O

Oscar

C

Charlie

P

Papa

D

Delta

Q

Quebec

E

Echo

R

Romeo

F

Foxtrot

S

Sierra

G

Golf

T

Tango

H

Hotel

U

Uniform

I

India

V

Victor

J

Juliet

W

Whiskey

K

Kilo

X

Xray

L

Lima

Y

Yankee

M

Mike

Z

Zulu

For example, when the Captain is calling the Air Trafic Control tower to identify the aircraft he will use the number on the tail e.g. A6 EAC, and pronounce it as “Alpha Six Echo Alpha Charlie”

Activity 6: Phonetic Alphabet How will you pronounce EK47 DXB using the phonetic alphabet?

13

Airport Codes All airports around the world are identiied by a three letter code. These codes are used to identify airports and they are also used in timetables, baggage tags, tickets and Airline and Global Reservation Systems. The International Air Transport Association (IATA) in Geneva is responsible for these codes and they are usually based on the airport name In the table below relects the airport codes of countries within the Emirates network. Countries in Europe and the Americas Country Name

City Name

Airport Name

IATA Airport Code

Austria

Vienna

Vienna Int’l

VIE

Brazil

Sao Paulo

Guarulhos Int’l

GRU

Canada

Toronto

Pearson Int’l

YYZ

Cyprus

Larnaca

Larnaca Int’l

LCA

Paris

Charles de Gaulle Int’l

CDG

Nice

Cote D’Azur Int’l

NCE

Düsseldorf

Rhein-Rhur Int’l

DUS

Frankfurt

Frankfurt Main Int’l

FRA

Hamburg

Hamburg Int’l

HAM

Munich

Munich Int’l

MUC

France

Germany

Greece

Italy

Athens

Atheni Int’l

ATH

Rome

Fiumicino Int’l

FCO

Milan

Malpensa Int’l

MXP

Venice

Venice Marco Polo Int’l

VCE

Malta

Valletta

Malta Int’l

MLA

Russia

Moscow

Domodedovo Int’l

DME

Zurich

Zurich Kloten Int’l

ZRH

Glasgow

Glasgow

GLA

Switzerland

United Kingdom

Birmingham

Birmingham Int’l

BHX

London

London Gatwick

LGW

London

London Heathrow

LHR

Manchester

Manchester Int’l

MAN

Newcastle

Newcastle Int’l

NCL

Houston

George Bush Intercont’l

IAH

United States

Los Angeles

Los Angeles Int’l

LAX

of America

New York

John F. Kennedy Int’l

JFK

San Francisco

San Francisco Int’l

SFO

Countries in the Middle East Country Name

City Name

Airport Name

IATA Airport Code

Bahrain

Bahrain

Bahrain

BAH

Egypt

Cairo

Cairo Int’l

CAI

Alexandria

Borg El Arab

HBE

Iran

Tehran

Iman Khomeini Int’l

IKA

Jordan

Amman

Queen Alia Int’...