Quiz 2V.A M/C Answers PDF

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SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY SCHOOL OF ACCOUNTING & FINANCIAL SERVICES

QUIZ 2

Subject: Operations Management

Code IAF716 A

NAME: ……………………………………………………………………………..

STUDENT #: …………………………………………….

DATE:

………………….

TIME ALLOWED:

50 min

TOTAL MARKS:

40 (7%)

PROFESSOR:

Dr. Rama Srivastava

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I. Choose the best option to complete the statements given below and enter your answers on the GradeMaster Card. [1x40=40 marks] 1. Quality "lies in the eyes of the beholder" is A) an unrealistic definition of quality. B) a user-based definition of quality. C) a manufacturing-based definition of quality. D) a product-based definition of quality. E) the definition proposed by the American Society for Quality. 2. PDCA is most often applied in regard to which aspect of TQM? A) Six Sigma B) employee empowerment C) continuous improvement D) benchmarking E) JIT 3. A Six Sigma program has how many defects per million? A) 3.4 B) 34 D) 6 times the standard deviation E) 2700

C) 3.1

4.

If one million passengers pass through the St. Louis Airport with checked baggage each month, a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage? A) 3.1 B) 3.4 C) 34 D) 2700 E) 6 times the monthly standard deviation of passengers

5. Which of the following standards deals with environmental management A) ISO 26000 B) ISO 14000 C) ISO 9000 D) ISO 9001 E) none of the above. 6. A successful TQM program incorporates all of the following except A) continuous improvement. B) employee involvement. C) benchmarking. D) centralized decision-making authority. E) just-in-time. 7. Which of the following statements regarding Six Sigma is true? A) The term has two distinct meanings–one is statistical; the other is a comprehensive quality system. B) Six Sigma means that about 94% of a firm's output is free of defects. C) The Six Sigma program was developed by Toyota in the 1970s. D) The Six Sigma program is for manufacturing firms, and is not applicable to services. E) Six Sigma certification is granted by the International Standards Organization (ISO). 8. ISO 9000 seeks standardization in terms of A) products. B) production procedures. D) procedures to manage quality. E) all of the above. 9. Pareto charts are used to A) identify inspection points in a process. C) organize errors, problems, or defects. E) do all of the above.

C) suppliers' specifications.

B) outline production schedules. D) show material flow.

10. Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a A) Pareto chart. B) flowchart. C) check sheet. D) Taguchi map. E) poka-yoke. 2

11. A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ________ tool of TQM. A) Taguchi loss function B) cause-and-effect diagram C) scatter diagram D) histogram E) process control chart 12. Which of the following is false regarding control charts? A) Values above the upper control limits always imply that the product's quality is exceeding expectations. B) Control charts are built so that new data can be quickly compared to past performance data. C) Control charts graphically present data. D) Control charts plot data over time. E) None of the above are false. 13. Which of the following is specifically characterized by a focus on continuous improvement, respect for people, and standard work practices? A) Just-in-time (JIT) B) Toyota Production System (TPS) C) Lean operations D) Material requirements planning (MRP) E) kanban 14. Manufacturing cycle time is best defined as the A) length of the work shift, expressed in minutes per day. B) time it takes a unit to move from one workstation to the next. C) time between the start of one unit and the start of the next unit. D) sum of all the task times to make one unit of a product. E) time from raw materials receipt to finished product exit. 15. Which of the following is not one of the Seven Wastes? A) overproduction B) transportation C) assignment 16. The word "kanban" means A) card D) continuous improvement.

D) defective product

B) employee empowerment. E) lot size of one.

E) motion

C) low inventory

17. A manufacturer took the following actions to reduce inventory. Which of these is generally not accepted as a JIT action? A) It used a pull system to move inventory. B) It produced in ever smaller lots. C) It required deliveries directly to the point of use. D) It picked the supplier that offered the lowest price based on quantity discounts. E) It worked to reduce the company's in-transit inventory. 18. Excess bags of basic commodities such as flour and sugar that are stored in a restaurant's kitchen represent which of the following wastes? A) overproduction B) inventory C) transportation D) queues E) defective product 19. A Poka-yoke is a Japanese term that means A) signals B) mistake-proofing C) push system

D) pull system

E) none of the above

20. An employee produces 15 parts during a shift in which he made $90. The labour content of the product is A) $90. B) $5. C) $6. D) $.167. E) $60. 3

21. ‘5S’ means A) sorting, straightening, systematic cleaning, shining, and sustaining B) sorting, straightening, systematic cleaning, standardizing, and sustaining C) sorting, straightening, systematic cleaning, standardizing, and sanitation D) sorting, shining, systematic cleaning, standardizing, and sustaining E) none of the above 22. The reason fast food restaurants often are found in close proximity to each other is A) they enjoy competition. B) by-law requirements. C) low cost. D) availability of skilled labour. E) location clustering near high traffic flows. 23. In location planning, Air, rail, highway, and waterway systems are A) global factors. B) country factors. C) regional/community factors. D) site-related factors. E) cultural factors. 24. Which of the following worker characteristics would likely be least important for U.S. firms looking to open up call centres in different countries? A) willing to accept low wages B) have a high level of education C) speak English D) possess an in-depth knowledge of American popular culture E) are young 25. Which of the following methods best considers intangible costs related to a location decision? A) crossover methods B) locational break-even analysis C) factor-rating analysis D) the transportation method E) the assignment method 26. Service Location Strategy depends on following factors except A) Competition in the area B) Quality of the competition C) Uniqueness of the firm’s and competitors’ locations D) Operating policies of the firm E) availability of woodland in that area 27. The objective of layout strategy is to A) minimize cost. B) develop an efficient and effective system that meets competitive requirements. C) maximize flexibility. D) minimize space used. E) minimize material handling costs 28. The layout strategy that deals with low-volume, high-variety production is A) fixed-position layout. B) retail layout. C) warehouse layout. D) office layout. E) process-oriented layout 29. Which of the following is not a retail layout practice? A) high-draw items along periphery B) distribute power items throughout store C) end-aisle locations are used to maximize product exposure D) high-margin and impulse items in prominent locations E) arbitrarily selecting the position of the lead-off department

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30. The fixed-position layout would be most appropriate in which of the following settings? A) a fast-food restaurant B) a doctor's office C) a casual dining restaurant D) a cruise ship assembly facility E) a department store 31. One of the major advantages of process-oriented layouts is A) high equipment utilization. B) large work-in-process inventories. C) flexibility in equipment and labour assignment. D) smooth and continuous flow of work. E) its ability to handle high volume, low variety. 32. Which type of layout is specifically designed to encourage employees to interact? A) warehouse B) job shop C) open office D) retail E) repetitive/continuous 33. Ambient conditions, spatial layout and functionality, and signs, symbols, and artifacts are all A) indicators of imbalance on an assembly line. B) indicators that cross-docking has been successful. C) elements of customization in a warehouse layout. D) elements of servicescapes. E) elements of successful office layouts. 34. Which of the following requires an information system that provides inbound product identification, its destination, and routing of the product to the designated outbound vehicle? A) phantom-docking B) random stocking C) ASRS D) customizing E) cross-docking 35. Which of the following is true of random stocking? A) Because items are stocked randomly, accurate inventory records are not necessary. B) Its results always minimize handling costs. C) Products have their own permanent storage spot. D) Each pick can be of only one product. E) It maintains accurate records of existing inventory and its locations. 36. Takt time is A) the same thing as cycle time in a process layout. B) the units required divided by workers required. C) a fictional time increment similar to a therblig. E) important in balancing a work cell. E) the total work time available divided by units required by the consumer 37. Which of these layouts is most suitable for processing sugar from sugar beets or sugar cane? A) process-oriented layout B) fixed-position layout C) warehouse layout D) product-oriented layout E) work cell layout 38. Which of the following is not one of the major categories of costs associated with quality? A) prevention costs B) appraisal costs C) internal failures D) external failures E) environmental costs 39. Following are some changing quality assumptions except A) from ‘reactive’ to ‘proactive’. B) from ‘blame placing’ to ‘problem solving’ C) from ‘centralized’ to ‘decentralized’. D) from ‘cost or quality’ to ‘cost and quality’. E) from ‘meet the specifications’ to ‘continuous improvement 40. A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings? A) Ishikawa diagram B) Pareto chart C) process chart D) control charts E) activity chart 5...