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MGMT20002 - Managing Operations

Quiz 3: Quality Management and Control 1 1.

The cost of quality includes (a) fixed and variable costs. (b) appraisal and prevention costs. (c) advertising and promotion costs. (d) material and labour costs.

2.

Which quality-related practice attempts to make quality both central and strategic within the organization? (a) Inspection (b) Quality control (c) Quality assurance (d) Total quality management

3.

What is another name of TQM? (a) Kaizen (b) Six Sigma (c) DMAIC approach (d) Total preventive maintenance

4.

What is the statistical meaning of Six Sigma method? (a) No more than 45.5 defects per thousand operations (b) No more than 2.7 defects per thousand operations (c) No more than 4.3 defects per million operations (d) No more than 3.4 defects per million operations

5.

Which quality tool should be applied to the Control stage of Six Sigma method? (a) Taguchi’s method (b) Failure mode and effects analysis (c) Process capability (d) Pareto analysis

6.

Which quality tool aims to determine the relationship between factors affecting a process and the output of that process? (a) Taguchi’s method (b) Failure mode and effects analysis (c) Process capability (d) Pareto analysis...