Quizlet - Summary Management and Organizational Behavior PDF

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Summary

Definitions and terms...

Description

1.

According to the chapter, what is one of the possible reasons for the 1987 NASA disaster?

2.

According to the contingency theory model, Poor leaderwhich of the following situations would be member the best match for a low LPC leader? relations, low task structure, weak position power

Groupthink

According to the text, the veterans' generation tends to see works as________, the baby boomers generation tends to see work as __________, generation X tends to see work as_________, and the millennial generation tends to see work as____________.

an obligation, an exciting adventure, a difficult challenge, a means to an end.

4.

A balanced scorecard augments traditional financial measures with benchmarks for performance in each of the following key nonfinancial areas EXCEPT:

A company's relationship with shareholders

5.

The behavioral perspective focuses on identifying effective leaders through personal characteristics that are difficult to obtain or cannot be learned.

False

The degree to which someone is able to exert influence depends on the type of authority bestowed upon the leader.

False

Displaying each team members' achievements publicly via e-mail, bulletin boards, etc. increases the members' identifiability.

True

3.

6.

7.

8.

9.

10.

During which stage of group development Storming do group members become more opinionated about how the project should be run and their roles within the team? Forming Earning a college degree is an example of a __________ goal, while earning a good grade on this week's exam is an example of a _________ goal.

Distal, proximal

An encourager, a harmonizer, and a compromiser would all be examples of:

Socioemotional roles

11.

___________ forces are the behaviors and beliefs associated with demographic groups that comprise an organization's available talent and customers.

Sociocultural

12.

A functional team might include representatives from a company's design, marketing, and financial departments.

False

13.

Generic and store brand products are good examples of which of the following strategies?

Cost leadership

14.

Group brainstorming is beneficial when a problem is:

Both B and C (complex, crossfunctional)

15.

If a problem is very specialized, which of the following techniques is most effective?

Individual brainstorming

16.

In terms of making changes to the structure of a system, Donella Meadows at the Massachusetts Institute of Technology (MIT) believes in the power of different types of _________or "places in the system where a small change could lead to a large shift in behavior."

leverage points

17.

_________ is when information about the situation, goals, or criteria is incomplete or can be interpreted in many ways.

Ambiguity

18.

Jim provides employees the opportunity to self-manage and make decisions over their own work processes. His leadership style is best described as:

Superleadership

19.

Leadership behaviors that encourage ethical and moral perspectives are best classified as which type of leadership?

Authentic

20.

Managers can use Forced-Choice Analysis as an aid in the decision-making process by analyzing the forces for and against change.

False

21.

A manager with a score of a (9, 1) on the AuthorityManagerial Grid would be categorized as: Compliance Management

22.

Members of a(n) __________ team have been grouped together to complete complex tasks, solve difficult problems, and/or innovate new ideas.

Crossfunctional

23.

Monitoring positive and negative customer feedback and improving the organization's products and services accordingly is known as:

Reactive engagement

24.

Open discussion and the freedom to air opinions within a comfortable environment describe which characteristic of effective teams?

Good communication

25.

An organization's grandest aspiration for the future, one that differentiates it from all its competitors, is known as:

A Big Hairy Audacious Goal

26.

People will be more committed to a goal if:

The task itself is important to them

27.

Coercive . __________ power is how a manager influences people through the threat of or actual negative consequences for undesired actions.

28.

Power is the ability to coerce.

29.

President John F. Kennedy's Stretch goal announcement in 1961 of U.S. intentions to achieve the first human moon landing by the end of the decade is an example of which if the following?

30.

31.

32.

The primary purpose of the Civil Rights Act of 1964 was to:

33.

A standing plan is:

A plan designed for repeated use in response to commonly occurring events

34.

There are two types of positional power - referent and expert.

False

35.

This type of analysis isolates the variables in a system that can truly be addressed through management intervention.

Policy-based

36.

Unlike industry-specific regulations, _____________ forces relate to most, if not all, businesses.

political and legal

37.

A visual representation of an organization's strategies and goals, which allows managers to track progress toward metrics and goals immediately, is called a:

Performance dashboard

38.

What is the appropriate action for an organization or product that is a Question Mark according the BCG Matrix?

Invest heavily in order to achieve Star status

39.

When a decision is made based on beliefs or assumptions despite evidence to the contrary, it is known as a(n):

Prior-hypothesis bias

40.

Which of the following increases the likelihood of a team's success?

Both A and B (a clearly defined purpose, authority to make decisions)

41.

Which of the following is a characteristic of an effective team?

Members hold themselves and each other accountable for mishaps

42.

Which of the following is discussed in the text as a key strategy in leading change?

Communication

43.

Which of the following is NOT a factor that determines a situation's level of certainty?

Knowledge

44.

Which of the following is NOT an example of the pitfalls of goal setting?

Using goals as a baseline for performance

45.

Which of the following is NOT one of the characteristics of S.M.A.R.T. goals?

Realistic

False

Outlaw discrimination based on race and gender in schools, housing, and hiring.

Runners preparing for a marathon usually follow a training schedule involving daily runs of specified times and distances, cross-training, and days of rest. This integrated series of lower-level, shortterm goals to provide the foundation and motivation for ultimately achieving the higher goal of completing the marathon within a targeted time is a good example of:

A means-end chain

Saying that "this has never worked in the past, it won't work in the future," is an example of:

Priorhypothesis bias

46.

Which of the following is NOT one of the strategies to increase team performance according to the text?

47.

Which of the following is NOT one of the three most important reasons why Avoid employee conflicts among one another organizations employ teams according to the text?

48.

Which of the following is NOT TRUE of the classical decision-making model?

49.

Which pattern of behavior is shown when a manager applies a short-term fix Balancing correction that results in long-term, unintended consequences?

50.

Which type of leadership employs position power or legitimate power to exert influence over others?

Knowledge Sharing

Considers limitations in information availability, time, and individual cognitive processing

Directive...