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SCENE 1: TOUR OPERATOR vs HUSBAND Tour operator: Good morning. Today Travel Agency listening. May I help you? (Sàng buổi cháo. Công ty LOL xin nghe. Tôi c th gip g cho qu khách không?)

HUSBAND: Yes, I’m MEO. I have known a little about your company through my friend, and next week I plan to go to Sapa for my honeymoon. Can you advise me on the packages for my honeymoon? Tour operator: Our company currently has 2 service packages for honeymoon: -

The first package is 4 days 3 nights, total price is 10 million VND , you will visit the top of Fansipan mountain, Muong Hoa Valley, Sapa Church, Sapa Love Market, Ham Rong mountain, Esp you can stay at Fasipan Legend Resort 5 star . in addition. Every day, you can also experience different specialties of Sapa at ABC and (all) restaurants.

HUSBAND: Oh Great! How about the second package?

Tour operator: -

The second package is 3days 2 nights, total price 7 million VND. You will visit the top of Fansipan mountain, Sapa Church, Sapa Love Market, Sapa heaven gate, Ham Rong mountain, Muong Hoa valley, Rose valley. Similar to Package 1, you will also enjoy the specialties of Sapa at different restaurants. In my opinion, I think the two tour packages just mentioned are very suitable for you. Which one do you prefer?

Husband : The first package sounds interesting. I will choose the first package. So does the above tour package include accommodation and travel services?

Tour operator:

Yes of course, we are ready to assist you from travel to accommodation and

sightseeing. Firstly, may I ask if you need transportation services? We support booking air tickets, bus tickets and even jeeps. What date would you prefer to go? HUSBAND: Ah yes, we would prefer to stay from 22 December to 26 December . Can you tell me about the flight booking service? Tour Operator: Currently, there are no flights to Sapa. However, if you want to go to Lao Cai, you can buy a plane ticket to Hanoi, from here continue to take the car to Lao Cai. So we will help you land at Noi Bai airport, after that, our company bus service will continue to pick you up to Lao Cai. From Noi Bai airport to Lao Cai is about 300km How do you think about this? HUSBAND: We agreed to the option of flying from Ho Chi Minh City to Noi Bai, then continuing to move to Lao Cai. Can you tell me the available airlines? Tour operator: There are two flight services that we recommend to customers, Vietnam Airlines and Bamboo Airways. Which flight service do you want to choose? HUSBAND: What are the differences between these two? Tour operator: Well, first of all, the cost of Vietnam Airlines will be higher than Bamboo Airways. Secondly, in terms of quality, Bamboo Airways has better flight service quality than expected of a low-cost airline, while Vietnam Airlines has been highly appreciated and considered as. the best airline service quality in Vietnam today. However, compared to the common ground, Vietnam Airlines is still better. HUSBAND: Thanks for your advice, I choose Vietnam Airlines. May you tell us about flight schedules next week from HCM to Sapa of Vietnam Airlines? Tour operator: Well, if you choose to fly with Vietnam Airlines, then next week there will be three flights from HCM to Sapa: Monday, Tuesday and Friday, all three flights have the same two departure times at 3pm and 6am.

HUSBAND: Great, I'll choose the 6am slot for my flight on Friday. Tour operator:. Well, sir, Your flight is on Friday morning at 6am. Your flight will land at 9 o'clock and our company will pick you up by our bus. You will arrive in Lao Cai at 2pm. Please arrive at the airport about 2 hours before your flight time. Tour operator: Do you want to consider booking a flight to Ho Chi Minh City? HUSBAND: Oh no, we travel to Sapa, then our family will pick us up to Hanoi after December 26. Tour operator: Please send me your passport and personal identifications before 10th December. We will book services according to your request. The airline ticket will be ready next Monday. Shall I send it to you? Please give us your email? HUSBAND: Oh yes. It’s [email protected]. Thanks! Tour operator: Please fill in your online personal information on this sheet that we have just sent to your email. HUSAND: OK, just give me a minute. Tour operator: OK, we received full of your information. We accept credit card payments by December 12, you will also need to complete your identification on that date. Is there anything else I can help you with? HUSBAND: Well, there's one more thing I need to ask. I want my hotel room to be decorated a little romantic? TOUR OPERATOR: Of course, we would love to do. And a bottle of champaigne is also available in your room. Anything else? HUSBAND: NO thanks I’m good

Tour operator: Thank you very much for trusting and choosing Today company for a promising trip to Sapa. We hope that you will always feel satisfied with the services of our company, and hope you continue to trust us for your next trips. Thank you very much and see you again. Have a good day!

SCENE 2: TOUR GUIDE vs HUSBAND, WIFE TRANG: Good morning lady and gentlemen. Welcome to Today travel tour. Nice to meet you. My name is Trang and this is Đan. We are very happy to be your tour guide today. Looking forward to receiving your happy cooperation. We will introduce an overview of our Lao Cai journey. HUSBAND n WIFE: Nice to meet you ĐAN: In the morning, we will climb Fansipan mountain from 6 am to 11 am. Fansipan is 3143m high above sea level. Since 2016, the world's tallest, longest and most modern cable car system "Fansipan Legend" has been opened for all those who have a dream to stand on top of the 'Roof of Indochina'. TRANG: Our next destination in the afternoon from 2pm-4pm is Muong Hoa Valley. The terraced fields in Muong Hoa valley are curving along the hillside forming a beautiful inclined pan. Mysterious Sapa ancient stone beach Discovered about more than 100 years ago, Sapa ancient stone beach covers an area of about 8km2 with nearly 200 stone blocks, stretching across the Muong Hoa valley. Another point you cannot miss when visiting Muong Hoa valley is the Hoa stream stretching about 15km along the valley. ĐAN: In the evening, we will visit Sapa Church, Sapa night Market. Sapa church is not far from Ham

Rong mountain, you only take a short walk. The front of the church is a large square, where a lot of local activities take place, some cultural activities on Saturdays. The night market of Sapa is not only a center for goods exchanging but also a meeting place of Hmong, Dao, Nung ethnic minorities. Located in the center of Sapa (Luong Dinh Cua Street). Tourists can also buy pharmaceutical products, forestry products and brocade clothing. Food to enjoy here is the local specialty ‘Thắng Cố’ – a soup made from horse meat, bacon, borecole, chayote, corn wine.

WIFE: WHAT ABOUT EATING? TRANG: before climbing fansipan you will have breakfast at SƠN CỦI Restaurant, where you can enjoy many dishes such as Phở củi, Phở rau mèo. These dishes are Specialties of SAPA. For lunch, we will visit Thiên Phú Restaurant to enjoy Specialty vegetable hot pot. HUSBAND: oh great! WIFE: Honey. I want to go to spa. I am wondering if there is any blank time for us? HUSBAND: I don’t know honey. We should ask the tour guide.

WIFE: Excuse me! May I ask you some thing.is there any time for us to go to spa? MÍA: of course. You have 2 hours for free activities before the DAO night concert in the night market. WIFE: oh great. Oh, I heard that there are many eco spas here right! Would you recommend some surrounded? MÍA:

3. Sapa church is not far from Ham Rong mountain, you only take a short walk. Built in 1895, completely of stone, is considered the oldest vestige of the French. The front of the church is a large square, where a lot of local activities take place, some cultural activities on Saturdays.

4. The night market of Sapa is not only a center for goods exchanging but also a meeting place of Hmong, Dao, Nung ethnic minorities. Located in the center of Sapa (Luong Dinh Cua Street). Tourists can also buy pharmaceutical products, forestry products and brocade clothing. Food to enjoy here is the local specialty ‘Thắng Cố’ – a soup made from horse meat, bacon, borecole, chayote, corn wine.

5. Sapa Love Market is the place where Hmong, Dao and many other ethnic groups hold love markets annually or monthly or in Sapa’s love market case – weekly for men and women to meet

and show their affection. Many young girls and boys become husbands and wives soon after. Sapa Love Market is held on Saturday afternoon, the girls will show up in colorful costumes and silver ornaments which make the festival even merrier. The boys will perform traditional dancing and singing until late.

FOOD AND DRINK 1. Bac Ha clean noodle soup, price 40k 2. Pho Con Sui, price 35k 3. Northwestern Chicken Noodle Soup, price 40k 4. Northwest Cuisine - Dong Tien Flower Shop, price 40k 5. Barbecue, price ranges from 10k to 15k/skewer: Located on the slopes around Sapa ancient stone church, Ham Rong mountain, Cau May street food court,... 6. Roasted pork belly, , price ranges from 50k to 250k - Dung Trau Restaurant. 7. Sapa Hot Pot • Salmon hot pot, marinated fish hotpot, price ranges from 800k to 1m2k/pot (48 Len Van Tam, Sapa, Lao Cai) • Specialty vegetable hot pot, price 400k/pot (Thien Phu Restaurant) • Black Chicken hot pot, price ranges from 900k-1tr2k/pot (Hoang Minh Restaurant) Hello everyone. My name is Luca. On behalf of Suntan Tours I'd like to welcome you all to Los Cabos. The bus ride to your hotel will take about fifteen minutes. Right now I'd like to take a minute to familiarize you with the area and discuss some brief safety precautions. Firstly, I ask that you remain seated until we reach our destination and that you not eat or drink while on the bus. Secondly, please realize that it is against the law to get drunk in public. Enjoy your vacation, khúc này là welcoming khácg từ khúc này có thể thêm câu hỏi của khách là xe bus đi bao nhiêu lâu,hoặc chuyện gì sẽ xảy ra nếu khách nhậu xỉn, phạt có nặng ko t đưa mấy đoạn của tour guide rồi m lấy ý đặt câu hỏi đc ko [Describing the location] I promise you are going to enjoy your stay here in San Jose, Los Cabos. This is a beautiful, quiet city where you can relax, sit by the beach, enjoy great meals and feel very safe. You can walk into town and enjoy the fountains or take a moonlit walk along the

water. Please do not swim here. This is not a safe place to swim because there is a strong undertow. Cabos San Lucas is the place to go if you want to enjoy swimming in the ocean. You can take a short bus ride from your hotel. There you will also enjoy entertainment and dancing Introducing special events and offers] Suntan tours offers a variety of special discounts depending on your travel plans. We have golf packages, as well as guided whale boat tours, and fishing charters. There will be a short information session at 1pm in the lobby of the hotel tomorrow where you can learn all about these offers. We recommend that you do not purchase packages from street vendors as they are not always 100 percent reliable. They also may charge you more than what they say. Please take my advice and allow Suntan tours to book all of your day trips and activities while you are here. ví dụ trc cái khúc introducing events có thể cho 1 khách mới đki tour rồi đi liền, khách đó chưa tìm hiểu kĩ về tour, đặt câu hỏi là đi chơi vậy có chương trình gì đặc sắc ko có thể cho 1 khách hỏi ví dụ không biết đnash thì có được hướng dẫn ko, m kêu đx [Offering advice] If you need to exchange your dollars into pesos, please use a bank or money exchange. We don't recommend exchanging your money at the hotel because you won't get a fair rate. Some restaurants will accept American or Canadian money, but you are better off to exchange your money and pay with pesos. Or, if you prefer, you can always use your credit cards. Also, if you want to get around the city, or travel to Cabos San Lucas, we recommend that you take the local bus rather than a taxi. The bus costs about one American dollar, and the driver can give you change if you don't have the exact amount. If you do decide to take a taxi make sure that you negotiate a price before you go. [Closing remarks] We're going to be pulling up to the hotel in just a few minutes. Please sit back and enjoy the view of the ocean on the left hand side of the bus as we enter the city. I ask that you remain in your seats until we have come to a complete stop. Javier will be meeting us at the bus to help you with your bags. Please double check to make sure your bag has been taken off the bus. On behalf of Suntan Tours, have a wonderful vacation in San Jose and I hope to see you tomorrow at the information session.

Guide: If you have any questions, please don’t hesitate to ask me. (Nếu các bạn có bất kỳ câu hỏi nào, hãy đừng ngần ngại hỏi tôi nhé)

Man: I have a question. (Tôi có câu hỏi.)

Guide: Sure, what’s that? (Vâng, anh muốn hỏi gì ạ?)

Man: Where’s the best restaurant around here? (Nhà hàng tuyệt nhất ở đâu quanh đây?)

Guide: Um… There are so many good restaurants here. My personal favorite is Nem Lui – Banh Xeo. (Um, có rất nhiều nhà hàng ăn ngon quanh đây. Sở thích riêng của tôi là bánh xèo.)

Man: How far is it from here? (Chúng ta còn cách nó bao xa?)

Guide: About 300m. It’s going to come up on your right in a 10 minutes. (Khoảng 300m nữa. Nó nằm ở bên phải của anh sau khi chúng ta đi 10 phút nữa)

Man: Oh, and what time will we have lunch? (Mấy giờ chúng ta sẽ dùng bữa trưa nhỉ?)

Guide: We’ll break at 11:45 to have lunch. (Chúng ta sẽ dừng ăn trưa lúc 11h45)...