Service Marketing PPTX

Title Service Marketing
Author Euis Widiati
Pages 63
File Size 7.2 MB
File Type PPTX
Total Downloads 201
Total Views 357
Summary

CHAPTER 11 MANAGING PEOPLE FOR SERVICE ADVANTAGE MANAGING PEOPLE FOR SERVICE ADVANTAGE Customer satisfaction result from the realization of high levels of value compared to competitors...Value is created by satisfied, commited, loyal, and productive employees. (James L. Heskeit, W. Earl Sasses, Jr....

Description

CHAPTER 11 MANAGING PEOPLE FOR SERVICE ADVANTAGE...

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