0000014355 prasidhagiri Sitxhrm 004 Assessment 3 -Observations PDF

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Assessment Tasks and InstructionsStudent Name Prasidha giriStudent Number 0000014355Course and Code SITUnit(s) of Competency and Code(s) SITXHRM004 Recruit, select and induct stafStream/Cluster COMM COOKTrainer/Assessor HarvinderAssessment for this Unit of Competency/Cluster DetailsAssessment 1 Theo...

Description

Assessment Tasks and Instructions Student Name Student Number

Prasidha giri 0000014355

Course and Code Unit(s) of Competency and Code(s) Stream/Cluster

SIT30816

Trainer/Assessor

Harvinder

Assessment for this Unit of Competency/Cluster

Details

Assessment 1

Theory Test

Assessment 2

Project

Assessment 3

Observations

SITXHRM004 Recruit, select and induct staf COMM COOK

Assessment conducted in this instance: Assessment 1

2

3

Reasonable Adjustment 1. Has reasonable adjustment been applied to this assessment? No

No further information required

Yes Complete 2. 2. Provide details for the requirements and provisions for adjustment of assessment:

Student to complete My assessor has discussed the adjustments with me I agree to the adjustments applied to this assessment Signature

Date

2nd Assessor to complete I agree the adjustments applied to this assessment are reasonable Name Signature Assessment Guidelines

Date

29/07/2021

What will be assessed The purpose of this assessment is to assess your ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:  

conduct fair and equitable selection interviews for each of the above recruitment situations evaluate at least one applicant in each of the above selection processes to select individuals that meet a specific organisational need.

Place/Location where assessment will be conducted SSH to complete

Resource Requirements Refer to the Assessment conditions attached to the Futura Group Mapping Document located in the teacher support tools folder or the “Assessment Conditions” for this unit in the SIT 1.0 Training Package. Specific requirements for Assessment 3: The documentation developed as part of Assessment 2, project form the basis for the observations in this assessment:  The interview questions for each position developed for Question 4 in assessment 2 (Provide a copy to each candidate) 

The commentary/review sheet developed for Question 5 in assessment 2 (Provide a copy to each panel member)

A full set of organisational policies and procedures relevant to all HR aspects, including WHS Sufficient staff must be available to cover the requirements to staff the interview panel and provide for at least 4 applicants overall to participate in multiple interviews. Instructions for assessment including WHS requirements This assessment consists of 3 interviews with at least 2 job candidates for each position description you have developed in Assessment 2, Part A. Your trainer will observe you during the interviews. Interview panel includes 2 staf you have selected and yourself. You are required to brief panel members and applicants as instructed below. Following the interviews you are required to evaluate 1 potential candidate for each position interviewed.

Statement of Authenticity I acknowledge that I understand the requirements to complete the assessment tasks The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes

I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment Student Signature: This assessment: RESULT OF ASSESSMENT

Date:29 / 07 /2021

First Attempt

2nd Attempt

Part A Part B

3nd Attempt

Satisfactory Satisfactory

Extension

– Date:

/

/

Not Yet Satisfactory Not Yet Satisfactory

Feedback to Student:

Assessor(s) Signature(s):

Date:    /    /     

Student Signature

Date:

27 / 07 / 2021

Assessment 3 Your task: PART A – Planning the recruitment and selection process This assessment consists of 3 interviews with at least 2 job candidates for the position descriptions you have developed in Assessment 2, Part A as instructed below. Your trainer will observe you during the interviews. 3 of the following – 1 or 2 plus 3 and 4: 1. Or 2. And 3. And 4.

Role Play -

Chef de Partie Room Service Kitchen, 11.00pm – 7.30am night shift (full-time position) Restaurant Manager, breakfast shift (part-time position 20 hours per week) Room Service Attendant, breakfast shift (casual position 2 days per weekend) Volunteer, event and seminar support (Thursday and Friday 10 hours per week)

Administer recruitment process and select staff

Interview (2x4 mins) + Revision and Final Decision (3 mins) Chef de Partie Room Service Kitchen, 11.00pm – 7.30am night shift (full-time position) Ask the relevant interview questions that you have prepared for this position based on your selection criteria and job description that you have prepared in PART A OR Interview (2x4 mins) + Revision and Final Decision (3 mins) Room Service Attendant, breakfast shift (casual position 2 days per weekend) Ask the relevant interview questions that you have prepared for this position based on your selection criteria and job description that you have prepared in PART A And Interview (2x4 mins) + Revision and Final Decision (3 mins) Restaurant Manager, breakfast shift (part-time position 20 hours per week)

Ask the relevant interview questions that you have prepared for this position based on your selection criteria and job description that you have prepared in PART A

And Interview (2x4 mins) + Revision and Final Decision (3 mins) Volunteer, event and seminar support (Thursday and Friday 10 hours per week) Ask the relevant interview questions that you have prepared for this position based on your selection criteria and job description that you have prepared in PART A

1. For the purpose of this role play you need to select 2 students to join you on the interview panel. For the success of the interview, I would like to select an HR manager, Head chef and restaurant manager for the interview. They will conduct the interview and select the best candidate for the required job to fulfill.

2. Use the relevant set of interview questions you have developed for the specific position (Assessment 2, Question 4) to be interviewed and brief your panel members on the requirements for interview processes, selection criteria and desired customer service attributes which are sought from candidates.

1. First, offer the position to your favourite applicant: 



Before telling other candidates that they were unsuccessful, ofer the position to the selected candidate. If the chosen candidate refuses your ofer, you will be able to ofer the position to another prospect. Inform the successful candidate about the interview: Date, time, and location

2. The second stage is to notify failed candidates.  

Once your favourite candidate has accepted your job ofer, utilise the sample form letter below to tell the failed candidates. The sample template is colour coded to help you complete it correctly. Simply update the text with what pertains to your employee and scenario.

3. Third, give comments to failed candidates.  

To notify failed candidates, Ocean Breeze Hotel will send a thank you and sorry message through email. This letter must be routed through the Human Resources Department before being sent to the applicants.

4. Fourth step: Notification to the relevant departments 

Notification to the relevant departments involved in the interview: Human Resources Manager, Hiring Manager, Restaurant Manager, Head Accountant, Head Chef by email.

3. Provide the criteria sheet for each set of interview questions (Assessment 2, Question 5) which allows each panel member to evaluate the responses from candidates during the interview. A.Interview questions for chef de partie  What inspired you to pursue a career as a chef? What other back-of-the-house jobs have you held in the past?  Did you study at a culinary school? What qualifications did you obtain as a result of your culinary studies?  What did you enjoy most about your educational experience? What did you dislike the most?  How would you describe your managerial style? What kind of management style do you want your boss to have?  Where and how did you receive your education?  Do you work well with others? Describe your typical role in a team-oriented workplace. Do you find it easy to take on a leadership role?  How can you ensure that your ingredients are of high quality?  Describe your understanding of food safety. B. Interview Questions for Room Service Attendant:  What housekeeping responsibilities do you anticipate having daily?  Describe an occasion when a guest expressed dissatisfaction with your cleaning service. How did you deal with the situation?  How do you guarantee that a guest's room is immaculately cleaned?  Have you ever utilised chemical cleaning products? If this is the case, how familiar are you with chemical safety procedures?  Give an example of how you successfully filled service stations.  Tell me about a moment when you came up with your own method of accomplishing things or were selfmotivated to complete a difficult assignment.  What are your professional objectives?  How do you keep healthy in order to accomplish the physical tasks necessary at work?  How can you ensure that you are up to date in your line of duty?

C. Interview Questions for Restaurant Manager:

          

What are your thoughts on our restaurant? Why do you want to be the manager of this restaurant? What qualifies you for this position? Can you explain your leadership style? What are your management strengths? What about your flaws? Tell me about a recent work choice you had to make under time constraints. How do you keep track of income reports? What inventory controls do you employ? What steps should you take to prepare for a health inspection? What reports have you written for upper management?

D. Interview Questions for Volunteer, event, and seminar support  How would you foster volunteer diversity?  How would you encourage the public to recognise the contributions of volunteers?  Assume one of your most dedicated volunteers informs you that they wish to resign. What do you think?  You will have to work with people who are not compensated for their eforts. How will you inspire and reward them?  How would you evaluate your own leadership abilities?  How does your background qualify you for this position?  How much database experience do you have? How would you put them to use in recruiting volunteers?  How would you keep track of volunteers if you had your own system?  Do you have any experience with background checks? When would it be required to carry one out?  How much experience do you have in training volunteers/employees?

All companies must follow specific processes in the workplace to ensure that all employees are treated correctly and fairly, and that no applicant is treated unfairly because of their age, gender, colour, sexual orientation, or any other protected feature. Establishing equal chances in the workplace may entail the following:  Ensuring that all equally qualified workers, regardless of gender, age, or handicap, have equal access and opportunity to all training and advancement facilities. No employee should be denied training or advancement because of a protected trait.  Making appropriate workplace changes to accommodate physically handicapped personnel.  Assuring that no employee is paid more or less than their colleagues who are similarly qualified, equally experienced, and execute the same function.  Advertise new positions both externally and internally so that anybody who fits the qualification criteria has the chance to apply.  Making certain that no employee is fired merely because of a personal trait.  Make sure that the same regulations apply to employees of all religions when it comes to extra vacations during religious holidays

4. Clearly brief each panel member on the legal aspects of EEO legislation and the emphasis on making decisions on merit. There are four types of unfair and illegal activity that must be avoided in order to achieve equal employment opportunity:  Direct discrimination  indirect discrimination  Harassment.  Unlawful negative action 5. Select 4 colleagues from your class or workplace as potential job candidates.  Niranjan For room service attendant  Subash for chef de partie  Navaraj for manager post  Poonam for volunteer, events, and seminar support

6. Provide each job candidate with the selection criteria and job description for each interview they participate in. Outline the procedures you will implement to notify successful candidates and arrange for their attendance at interviews, including any special needs that may arise. Give an example of a letter you would send to a failed applicant.  First, make an offer to your favourite applicant.  Before telling other candidates that they were unsuccessful, ofer the position to the selected candidate. If the chosen candidate refuses your ofer, you will be able to ofer the position to another prospect.  Inform the winning candidate about the interview: Date, time, and location

 The second stage is to notify failed candidates.  Once your favourite candidate has accepted your job ofer, utilise the sample form letter below to tell the failed candidates.  The sample template is colour coded to help you complete it correctly. Simply update the text with what pertains to your employee and scenario.  Third, give comments to failed candidates.  To notify failed candidates, Ocean Breeze Hotel will send a thank you and sorry message through email.

 This letter must be routed through the Human Resources Department before being sent to the applicants.  Fourth step: Notification to the relevant departments  Notification to the relevant departments involved in the interview: Human Resources Manager, Hiring Manager, Restaurant Manager, Head Accountant, Head Chef by email.

7. Conduct the interviews using the developed questions for each applicant.

Interview for Chef de partie position Interviewer: hello, how are you today? Candidate: I am good and what about you guys? Interviewer: we are all fine, thank you. Let’s start the interview if you are ready. Candidate: Ok, I am ready. Interviewer: What inspired you to pursue a career as a chef? What other back-of-the-house jobs have you held in the past? Candidate: I have been working in my parents’ kitchen for a while and I love to cook and it grows as a passion so, I like to become a successful chef in the future. I have also done kitchen hand job as well as cook. Interviewer: Did you study at a culinary school? What qualifications did you obtain because of your culinary studies? Candidate: yes, I did my culinary study from AIBT college, and I have cert iii and cert iv as my qualification. Interviewer: What did you enjoy most about your educational experience? What did you dislike the most? Candidate: the most enjoyable thing at educational time is that we are being introduced diferent foods making style as well techniques to do it. I dislike there are not much equipment for the students to use. Interviewer: How would you describe your managerial style? What kind of management style do you want your boss to have? Candidate: my managerial style is to keep the things where it should be like if I use knife to cut something and after finishing it, I would like to keep knife in the right place. My manager should be helpful, caring as well as not discriminator in the work. Interviewer: How can you ensure that your ingredients are of high quality? Candidate: I ensure the quality of ingredients by applying the rule as if i would pay the price for that ingredient because I wouldn’t buy the food which doesn’t have the quality.

Interviewer: Describe your understanding of food safety. Candidate: Food safety refers to the handling, preparation, and storage of food to decrease the risk of humans falling ill from contaminated illnesses. It is critical to constantly follow good food safety guidelines. In a food handling workplace, there are several possible food risks, many of which have significant implications. Interviewer: All right then, this is all for today and thank you for your participation. Have a good day. Candidate: Thank you for having me. Bye

Interview for Room Service Attendant, breakfast shift Interviewer: hello, how are you today? Candidate: I am good and what about you guys? Interviewer: we are all fine, thank you. Let’s start the interview if you are ready. Candidate: Ok, I am ready. Interviewer: What housekeeping responsibilities do you anticipate having daily? Candidate: cleaning of the guest rooms, bathrooms as well as filling up the things which are missing in the guest rooms are the daily basis responsibilities housekeeping have. Interviewer: Describe an occasion when a guest expressed dissatisfaction with your cleaning service. How did you deal with the situation? Candidate: when guest expressed dissatisfaction than I will talk with them and let them wait in lobby or in the restaurant and give them complimentary meal. In the meantime, I will make sure the cleaning done to satisfy the customer. Interviewer: How do you guarantee that a guest's room is immaculately cleaned? Candidate: I will let the housekeeping know the issue and let the room clean and I will make sure there is not anything missing in the room. Interviewer: Have you ever utilised chemical cleaning products? If this is the case, how familiar are you with chemical safety procedures? Candidate: yes, I have utilised cleaning products. I do follow the instructions written in the cleaning product package and if I am not sure about the product, I will contact to my supervisor to teach me about it. Use gloves to keep safe from the chemicals. Interviewer: How do you keep healthy in order to accomplish the physical tasks necessary at work?

Candidate: well, I will do keep myself busy by doing the necessary work which are supposed to finished for the day. I would like to help others if they are late to finish of the work. Interviewer: How can you ensure that you are up to date in your line of duty? Candidate: well, I will follow up the things which are important to finish, and I would like to contact the manager if there are any new specials things are happening. Interviewer: All right then, this is all for today and thank you for your participation. Have a good day. Candidate: Thank you for having me. Bye

Interview for Volunteer, event and seminar support Interviewer: hello, how are you today? Candidate: I am good and what about you guys? Interviewer: we are all fine, thank you. Let’s start the interview if you are ready. Candidate: Ok, I am ready. Interviewer: How would you foster volunteer diversity? Candidate: well, first I would like to eliminate the discrimination from the business. Discrimination is one of the things which block diversity from happening. I would like to give opportunities to everyone who are interested to work with any ability or disability. Interviewer: How would you encourage the public to recognise the contributions of volunteers? Candidate: Make the diference in the society by doing good works like cleaning the surroundings, supporting local’s business and people would help to recognise our good work to public. Interviewer: Assume one of your most dedicated volunteers informs you that they wish to resign. What do you think? Candidate: well, first meet with the volunteers and asked the reasons why he/she is resigning. If they are in problem, help th...