Asmnt 2 Gurjot Sitxhrm 004 PDF

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SITXHRMStudent Name- Gurjot Singh GurmStudent ID: EN 5181Trainer- Rakhwant KaurAssessment 2Your task:PART A – Planning the recruitment and selection processFollowing a restructure of the Food and Beverage services provided by the Ocean Breeze Hotel, an audit has identified that there is a shortage o...

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SITXHRM004 Student Name- Gurjot Singh Gurm Student ID: EN 5181 Trainer- Rakhwant Kaur

Assessment 2 Your task: PART A – Planning the recruitment and selection process Following a restructure of the Food and Beverage services provided by the Ocean Breeze Hotel, an audit has identified that there is a shortage of staff to deliver the quality of service expected from an operation at this level. As a result, in your position as the Human Resources Manager, you are required to recruit, select and induct staff for three additional new food and beverage positions, and a volunteer to support events and seminar. The recruitment needs to include consultation with relevant colleagues like the Food and Beverage Manager, the Head Chef, the Events manager and the Hotel Manager. You have already obtained approval for recruitment as per your organisational recruitment policies from the head office in relation to these positions. The 4 positions are as follows: a. b. c. d.

Chef de Partie Room Service Kitchen, 11.00pm – 7.30am night shift (full-time position) Room Service Attendant, breakfast shift (casual position 2 days per weekend) Restaurant Manager, breakfast shift (part-time position 20 hours per week) Volunteer, event and seminar support (Thursday and Friday 10 hours per week)

In order to get recruitment processes organised you are required to develop the following documentation and processes: Establish the job descriptions for each position based on feedback from colleagues in each department and develop a set of selection criteria for each position which must include expected levels of experience and the customer service attitude required to work at Ocean Breeze. To assist you in creating job descriptions you may use the following links as a reference for positions a-c : http://www.thejobilove.com.au/category.php?id=15 And for position d: http://www.thejobilove.com.au/category.php?id=14

Job Title – Chef De Partie Position – Full time Reporting to – Manager Supervising and Liaising – cook, preparing dishes, managing cooking staff Key skill requirements – Thorough knowledge of all the dishes. Able to work in a hectic schedule. Helping the sous chef and head chef to develop new dishes and menus Ensure you and your team have high standards of food maintain hygiene and follow the rules of health and safety

Date of commencement – 03/11/2019 Desirable – 3 of experience as a chef required.

Job Title – Room service attendant Position – Casual (breakfast shift) Reporting to – Supervisor Supervising and Liaising – Customers, food delivering Key skill requirements – Good communication skills, good knowledge of equipment handling. Room service attendants must have excellent communication skills. Must pay attention to detail in order to deliver excellent service.

Date of commencement – 3/11/2019 Desirable – 1 years of experience will be preferred but not required. Flexible

Job Title – Restaurant manager Position – Part time (breakfast shift) Reporting to – senior manager on duty Supervising and Liaising – customer service staff, liaise with customers

Key skill requirements – Able to manage staff of 3-4 people at a time. Confident with restaurant management software

Date of commencement – 3/11/2019 Desirable – 2 years of experience is required.

Job Title – Volunteer Position – 10 hours per week Reporting to – Supervisor/manager Supervising and Liaising – Customer, fellow staff Key skill requirements – Be able to speak and handle situations politely and without offending anyone’s values Date of commencement – 8/11/2019 Desirable – High school qualification pass out.

1. Design the advertisements to attract the appropriate candidates for each of the above jobs. Include selection criteria in the advertisements in order to narrow the field of applicants. Provide 3 options you could use to advertise these positions for maximum reach and include a basic overview of approximate costs. For chef de partie About the business Ocean Breeze Hotel is expanding its business. So, we are looking for a chef to take care of the kitchen and make it their own. Are you ready to step into a role where you lead a team? This new business offers customers a contemporary breakfast and Beverages offer. Experience in writing own menu is highly appreciated. Presentation and attention to detail is a must. Relevant Diploma or higher and at least 3 years of previous experience in a similar role.

About the role 

Business Hours 24 hours

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Kitchen Hours 11pm – 7:30am

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Weekend and Public Holiday availability is mandatory

The person:

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Ability to manage and follow precise recipe card

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Managing and ordering stock

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Excellent communication skills

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Ensuring Hotel remains clean and compliant with regulations Where to apply

Apply with a cover letter outlining your experience followed by your resume ***Attractive Salary – Incentive on offer for the right candidate based on experience*** Interviews 1st, 2nd November

For room service attendant Ocean Breeze Hotel is designed to be most luxurious Art property. It is located in the centre of city Gold Coast and features 60 guests rooms with custom contemporary furnishings. The three story hotel boasts impressive food and beverage offerings in restaurant and roof top bar. We are seeking energetic & enthusiastic Room Attendants on a casual basis 2 days per weekend to join our Team and live our dream. About the Role As a casual Room Attendant in Housekeeping, you will be responsible to provide an excellent and level of service to guest whilst conducting cleaning duties in the assigned place of work, transforming rooms into a home away from home for our guests. Team work is essential, you will support the Housekeeping Manager the day to day tasks, as well as supporting the team to achieve our purpose. Some of the responsibilities include:       

Work closely with Front Office in order to release rooms at the allocated times Use correct cleaning techniques to clean following OHS regulations Report lost and damaged items to the Housekeeping Management team Check and restock room supplies including beverage supplies Maintain guest corridors and report any spillage to the Housekeeping Management team Cleaning of guest rooms adhering to the standards required by the department and hotel Restock and clean the trolley according to established procedures

Qualifications    

Previous experience as a Room attendant or cleaner A strong attention to detail Exceptional organisational and time management skills Superior customer service skills along with the capability of working both autonomously and as part of a team

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The flexibility to work on a rotating roster, including weekends and public holidays

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Positive attitude

Job type: casual 2 days per weekend We are looking for someone who goes that extra mile to provide a memorable guest experience. Apply here [email protected]

For restaurant manager Benefits& culture Salary $30,000 - $35,000 a year People and result oriented organisation Career advancement opportunities About the Role:  We are looking for highly motivated, people & profit focused individual to lead a team of our restaurant to produce results in our organisation  The position is Part Time per week  The successful applicant will be required to manage the daily operations of the restaurant  The successful applicant must have right to work in Australia and provide relevant documentations. Skills & Experience Strong leadership skills and motivating small to medium team Have a customer focused attitude Have high standards in the areas of Quality, Service & Cleanliness Excellent written & oral communication Available to work part time Have rights to live and work in Australia Selecting, training, and supervising waiting and kitchen staff Take reservations, great guests, and assist in taking orders any other reasonable order given by the management. Qualification: - Advanced Diploma or Diploma only suitable candidates will be contacted Job Type: Part time Experience: 

Restaurant Management: 2 years (Required)

For volunteer

The Ocean Breeze Hotel is looking for volunteers to assist with directing participants to parking, start and finish line, event control, food, drinks, bag drop and public facilities on the day of event. Once this information is received you'll be sent a volunteer briefing from the event organisers with all the information you require. Job Type: Volunteer Location: 

Ocean Breeze Hotel

Availability required: 

Thursday and Friday 10 hours per week

Online job advertisement www.jobsearch.com.au

Newspaper: The Australian Recruitment agency: Karma Jobs The cost for these advertisement platform will be around $250.

2. Write a detailed account of how you will process applications as per your organisational policy; review applications against the criteria; and choose people to progress to an interview. Which types of background checks might you undertake in general and what would these require? The got applications will be surveyed liberated from any of the segregation and on fair premise. The applications will be gotten through the determination models and limited to individuals who may be reasonable for the activity and will be approached to desire a meeting. The interviewee will be additionally looked at, and a 2 people will be chosen toward the end and 1 will join the situation as the necessary title. The other one candidate will be required to be postponed for quite a while on the off chance that the primary individual doesn't work out. All the foundation including criminal check, police history check and any misrepresentation check will be finished.

3. Outline the procedures you will put in place to inform successful candidates and arrange for their attendance at interview, including accommodating potential special needs. Provide a sample letter you would send to unsuccessful applicants.

John Cena 67 Kane Street, Springfield, Australia 4300

10/12/20**

Dear John Thank you for your application for the position of Chef-de-partie. We have received so many applications from well-qualified and experienced candidates. Unfortunately, on this occasion your application for employment with us was unsuccessful. Thank you for your interest in joining us at Ocean Breeze Hotel and for taking the time to apply for employment. We wish you all the best in your future endeavours and encourage you to apply again in future if a suitable position becomes available.

Yours sincerely

Gurjot Gurm HR Manager

Once the candidate is selected and accepts the position, it is important to complete the recruitment and determination standards through growing a workforce for the profitable candidate. This file will be used to file all the recruitment records according to the organization’s policies and procedures. Staff may also need to be notified for new position. Also, inform different departments like IT, Administrative etc. For unsuccessful candidates we may use following template

4. Outline the process of selecting and organising an interview panel. Include the instructions and basic documentation you will provide for each panel member so they can evaluate candidate responses to each question you have developed in Question 5 (do this for each position). The interview panellists have to signify a go area of the hiring department and a variety of related positions. Different interviewers appear for special qualities and skills. For instance: 

Direct managers and team leaders can interview candidates about their experience and work style.

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Peers can provide additional perception on culture, personality and work style alignment.

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An executive recruiter gives worthwhile objectivity and market intelligence.

Another key consideration is the diversity of your panellists to avoid any perception of discrimination based on race, gender or other issues. Responsibilities of Panellists Specific roles include: 

Selection panel chair: This person provides leadership to other team members and keeps your process on track, in conjunction with your recruiter. They set up panel meetings and oversee the scheduling of interviews and, at the same time, serve as an equal member of the panel.

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Panel members: These individuals commit the time needed to study materials and fully participate in the hiring process.

Documentation needed for interview panel include all the relevant information about the interviewees like resume, CV, background checks etc.

5. You and the panel have interviewed all selected candidates and narrowed the selection to 2 candidates per position. Explain the process to make the final selection for each position. What needs to occur following the interviews if neither candidate meets the criteria desired for the job? Which legal aspects must be considered? What is the importance of merit in this process? As a recruiting administrator, you've plausible previously thought to be every one's aptitude cover with the set of working responsibilities.

Along these lines, we have to go further than simply perceiving what number of boxes they test off by gauging the significance of the abilities. Possibly one possibility for a business position has six out of seven of the capabilities, and different has four out of eight, however has client care involvement in a particular organization item. We may conclude that the representative with the extraordinary deals experience has a superior foundation for the activity than the person who completely has more prominent of the necessary abilities. Inside half a month after the sum total of what meetings have been finished, assemble the questioners. We ought to consider a reliable strategy to choose the best up-and-comer from among the questioners. For instance, notice the name of an applicant, and permit 15 minutes aggregate for all questioners to share their impressions of that up-and-comer. Likewise share aftereffects of any remarks from references and additionally personal investigations. Rehash the procedure for every applicant. After the sum total of what applicants have been talked about, at that point list the up-and-comers once more, this time having questioners vote in favour of the best competitor from the rundown.

In the event that there doesn't appear to be reasonable applicant, at that point think about the accompanying: 1. Hire the candidate who most closely matched the requirements of the job and then plan for dedicated training to bring that person’s skills up to needed levels.

2. Re-advertise the position. 3. Get advice from a HR professional. 4. Hire a consultant for the position on a short-term basis, but only as a last resort as this may be quite expensive.

6. You and the panel have agreed on the final candidate for each position and need to make an employment offer to each candidate. What would this involve and which aspects must be considered in terms of budget and awards? Design and attach a template for a letter of appointment and use this to write one letter to any of the applicants with all details for remuneration based on the current awards, conditions etc. We will consider recruiting metrics and data in our analysis. For instance, if we may have spent 30% of our budget on certain job boards but only got about 15% of our qualified candidates from them. We have to figure out what this yield means for your company. Maybe an exterior recruiting price range had a negative impact on our time-to-fill or time-to-hire metrics. Valuable information can be obtain from the right metrics, so we will try to make our analysis as thorough as possible.

Employment Letter John Cena 67 Kane Street, Springfield, Queensland 4300, Australia 10/12/20** Ocean Breeze Hotel 101 Main Street, Brisbane, Queensland 4300, Australia Dear John, We are pleased to inform you that you passed your interview and we are hereby offering you employment on contract basis for the position of a room service attendant at Ocean Breeze. The terms and conditions of your employment are as follows: 1. Day of Commencement You are expected to report to your duties as from 24th November 2019. Your contract is based on a period of three years after which we may renew it based on your performance and mutual agreement. 2. Reporting You will report to your immediate supervisor on the said date. You are required to comply with the company’s rules and regulations at all given times and should always act in a manner that protects the company’s interest.

3. Allocated Place of Work You will be based at the company’s Headquarters in Gold Coast City. 4. Roles and Responsibilities Your roles and responsibilities are outlined in the job description which is an extension of this contract. Your signature will imply that you fully agree with all the terms and conditions laid out in this contract. 5. Monthly Salary You are entitled to a monthly compensation amounting to {$4550} which will be subject to all statutory and company deductions with regards to the law. 6. Working Hours Your working hours shall be from 8 a.m. To 5 p.m. (Monday-Friday). However, you may also be required to avail yourself outside these stipulated hours if the need arises.

7.

Vacation

You will be entitled to 21 working days of leave at full pay. However, the leave days should only be taken at a time most suitable for both you and your employer.

8. Sick Leave You are entitled to up to (29) working days of sick leave at full pay.

9.

Parental Leave

You are entitled to a paternity leave of up to (two) calendar weeks of which you should apply seven days beforehand. 10. Termination This contract can be terminated: By either party given a prior 30 working days written notice failure to which a compensation equivalent to a month’s salary will be awarded. Or, By the Employer on grounds of indiscipline or under-performance. Or, By the Employer on account of redundancy/retrenchment as per the law. 11. Copyrights and Ownership You shall not work with any other company either full time or part-time in a capacity that would create a conflict of interest with the company. 12. Amendment and Enforcement

Any alterations or amendment to this contract shall be duly communicated in writing taking into consideration both the employer’s and employee’s views. Yours’s faithfully Gurjot Singh Gurm Human Resource Manager Ocean Breeze Hotel To affirm your acceptance to the terms and conditions laid out in this letter kindly sign below (Date) (Name) (Sign) (Witness) (Sign)

7. Provide an overview of the legal obligations for all documents required as part of recruitment processes. Which information needs to be filed? The Success of company’s depend upon on how they treat their employees. Abiding by your legal obligations as an employer is the first place to start. Legal obligations to employees and other workers come from a variety of sources: 

Federal, state and territory laws

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Industrial awards and agreements

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Tribunal decisions

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Contracts of employment (whether written or verbal). Our legal obligations as an employer include:

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ensuring a safe working environment

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ensuring you have workers compensation insurance for each employee

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Paying your employees correct wages

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Providing employees with pay slips

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