2020 MBA 703 Syllabus - Course outline for the course with details PDF

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Course outline for the course with details...

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MBA 703 Operations Management Professor Sunar, 2020

MBA 703: OPERATIONS MANAGEMENT Kenan-Flagler Business School 2020 Syllabus Instructor: Professor Nur Sunar Office: McColl 4710 Email: [email protected] Phone: 919-962-5296 Course Structure: As in all core courses, 7 class sessions will be live in Zoom. We will also have asynchronous class sessions. Several of these async sessions aim to prepare you for the live sessions and/or associated online case assignments. Zoom links for the live sessions are posted on Canvas. Office Hours & Review Sessions: I will hold weekly office hours and review sessions in Zoom. Starting on Nov 4, office hours will be at 1:00 pm – 2:30 pm on Wednesdays, and starting on Nov 10, weekly review sessions will be at 3:30 pm – 4:30 pm on Tuesdays. Zoom links for office hours and review sessions are posted on Canvas. I’m also happy to meet and chat at other times by appointment. Course Materials: Course Webpage: On Canvas, accessible through http://kenan-flagler.instructure.com. Required Text: Course pack 2020 MBA 703 Operations Management Available at the UNC Bookstore. Optional Textbook: The course pack and the materials posted on Canvas (e.g., course slides, async materials) include all information you need for our course. However, in case you might be interested in additional readings, the course website includes voluntary readings from “Matching Supply with Demand: An Introduction to Operations Management,” by Cachon and Terwiesch, (3rd Edition, ISBN: 978-0-07352520-4). Suggested textbook readings are not mandatory. Specific page numbers for voluntary readings are included in the session descriptions on Canvas calendar. Course Description: Whether you end up in consulting, finance, marketing, operations, accounting, or any other field, you will have opportunities to consider and systematically improve the way you do things. Operations management provides tools, techniques, and strategies for making organizations work more effectively and efficiently and can make you a better manager regardless of the career path you choose. Operations management can be defined as the design, 1

MBA 703 Operations Management Professor Sunar, 2020

operation, and improvement of the systems that create and deliver the firm's primary products and services. This course provides an understanding of the operations management function and its relationship to other functional areas within the firm. In this course, we will develop frameworks to analyze the strengths and weakness of a firm's operations and to develop viable alternatives in pursuing its goals and objectives. We will examine the tradeoffs that managers face in emphasizing one goal (such as high capacity utilization) as compared to another goal (such as customer service). We will compare and contrast the strengths and weaknesses of different strategies considered in practice. Course Objectives: • • •

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Provide an understanding of the operations management function, and its relationship to other functional areas within the firm. Develop an understanding of the managerial implications of alternative operations policies and techniques for organizations. Develop a framework whereby the strengths and weaknesses of a firm’s operations can be analyzed so that the firm can develop innovative and viable operation management strategies in pursuing its goals and objectives. Examine the tradeoffs managers face in emphasizing one goal (such as high capacity utilization) as compared to another goal (such as minimum throughput time) in managing/designing business processes. Develop competence with specific tools and techniques used by operations professionals in managing operations and setting operations policy. Familiarize students with the business vocabulary used within the operations management field.

Our approach in this course is twofold. First, in each topic, we will cover some basic theory. Second, we will look at a variety of cases that show applications (good and bad) of the theory. We won’t go into a lot of detail (or depth) in theory, so some of you may want to explore more by taking operations management electives. We will solve some problems to cement your understanding of the theory and there will be homework assignments on some of the theoretical material. The cases will be like those you have had and will have in other MBA courses. There will be a variety of settings and problems to solve.

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MBA 703 Operations Management Professor Sunar, 2020

Attendance Policy: The Kenan-Flagler Business School expects that MBA students will attend all sessions of MBA 703. You are expected to attend the class on time and not to leave early in your assigned section. Because of the unique experience you bring to the MBA Program, you have the potential to make contributions to the class discussion that no one else can. If you know that you will miss class, please kindly let me know ahead of time for my planning purposes. Class Meeting Expectations: • Be present and ready to share thoughtful insights from pre-class reading and assignments. • Cameras are required to be on in Zoom for the duration of the class. • You are expected to log in from a computer. • Students should keep their audio muted except when speaking. Commitment to Running an Inclusive Classroom & Creating a Supportive Environment: UNC students have many different backgrounds, life experiences, and unique learning styles. I am committed to running a classroom where all students feel that they: are part of the class, can relate to the course material, belong among their classmates, are treated respectfully, and learn successfully. Please let me know if you need anything from me to help you succeed. • Please treat every class member with responsibility and respect at all times— in Zoom classes, in Canvas, in breakout rooms, in small groups, even if— especially if—you come from different perspectives or disagree with someone’s opinion. • Please assume positive intent by your classmates and myself. We may make mistakes. We are human. • I will also do my best to address any concerns students might have about our discussions, either in class or, if we don't have time, outside of class. Here again, please assume positive intent and the fact that we are human and make mistakes. • If you ever want to talk about something related to these, please reach out to me so we can talk. Group Assignments: Group assignments will be submitted by groups. Your group will be the same as your study group formed in Mod I. Group assignments should be submitted as a single Word or PDF document using “File Upload” method on Canvas (Submissions in any other format will not be accepted). In grading, only the latest uploaded file will be considered; “Comments” will not be considered in grading. Here is the schedule for group assignments: 3

MBA 703 Operations Management Professor Sunar, 2020

Group Assignments #1 (Process Analysis - I) #2 (Process Analysis - II & Inventory) #3 Managing Variability

Due Date Nov 19, Thurs Dec 3, Thurs Dec 16, Wed

Due Time 11:59 pm 11:59 pm 11:59 pm

The final solution turned in must reflect work done by students whose names are on the submission. It is good practice to first do the work individually and then work with your group members to perfect the work. We may solicit peer feedback on team member contribution/performance at the end of the mod, and team feedback may impact the final grade. Finally, please submit your assignment by the given due date as solutions will be posted shortly after the due date. Live Sessions - Participation & Individual Online Class Preparation Questions: Students are expected to come to class having completed the readings and having prepared the case. On several days, there will be required questions for each student to answer on the course webpage. The due dates of online questions, which are individual assignments, are as follows. Due Dates of Online Class Preparation Questions (Individual Assignments) Content Executive Shirt Shouldice Hospital (Abridged) Supply Chain Simulation Game Prep Questions Amazon.com Global Financial Corporation

Sections 1, 2, 3 (Monday Sections) Nov 9, by the beginning of the registered section Nov 16, by the beginning of the registered section

Sections 4, 5, 6 (Tuesday Sections) Nov 10, by the beginning of the registered section Nov 17, by the beginning of the registered section

Nov 23, by the beginning of the registered section

Nov 24, by the beginning of the registered section

Nov 30, by the beginning of the registered section Dec 7, by the beginning of the registered section

Dec 1, by the beginning of the registered section Dec 8, by the beginning of the registered section

Your answers to these questions will be graded based on completeness rather than accuracy. Answering these online questions by the due date will help you participate in class discussions. Class participation is a great opportunity to improve your ability to convince your peers of the correctness of your approach and of your ability to achieve the desired results through the use of that approach. 4

MBA 703 Operations Management Professor Sunar, 2020

Some criteria for assessing effective class participation are: (a) Is the participant a good listener? (b) Are points that are made relevant to the discussion and linked to the comments of others? (c) Do the comments show evidence of analysis of the case? (d) Is there a willingness to participate in a constructive way? (e) Is there a willingness to test new ideas or share new perspectives, or are all comments “safe?” (f) Do comments clarify and highlight the important aspects of earlier comments and lead to a clearer statement of the concepts being covered? Because the participation is graded, please use “raise your hand” feature in Zoom when you would like to speak, and please wait to be acknowledged by the professor. This will ensure that everybody (who is willing) gets a fair chance to talk; this will also make it easier to identify and give credit to each contributor. You may be asked to assist in the assessment of the class participation grade for your colleagues. Asynchronous Sessions – Individual Online Participation Questions: There are individual participation questions included in each asynchronous session. These questions aim to provide an engaging learning experience for you. Your answers to these questions will be graded based on the completeness rather than the accuracy of your answers. Answering these questions will count toward your participation score for the async sessions. Students are expected to submit their answers for all participation questions. However, to give you some flexibility, in the final async participation score calculation, we will drop the score of your individual async assignment among Async 2 (Polyface), Async 5 (Managing Variability) and Async 7 (Lean Operations) on which you lost the most points. Participation Questions for Async Sessions

Due Date for Monday

Due Date for Tuesday

Sections (Sections 1, 2, 3) Sections (Sections 4, 5, 6)

Async 1: Fundamantals of Process Analysis *Async 2: Sustainable Operations (Polyface)

Nov 8, Sun, 11:59 pm Nov 15, Sun, 11:59 pm

Nov 9, Mon, 11:59 pm Nov 16, Mon, 11:59 pm

Async 3: Multi-Period Inventory Management Strategies Async 4: Newsvendor Model: Revenue Management

Nov 22, Sun, 11:59 pm Nov 29, Sun, 11:59 pm

Nov 23, Mon, 11:59 pm Nov 30, Mon, 11:59 pm

*Async 5: Managing Variability in Service Async 6: Quality & Statistical Process Control (SPC)

Dec 6, Sun, 11:59 pm Dec 13, Sun, 11:59 pm

Dec 7, Mon, 11:59 pm Dec 14, Mon, 11:59 pm

Dec 14, Mon, by the

Dec 15, Tue, by the

beginning of the registered section

beginning of the registered section

*Async 7: Lean Operations (Toyota)

Please see Canvas calendar for any updates.

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MBA 703 Operations Management Professor Sunar, 2020

Optional Individual Assignment: For those who are interested in giving more thought to operations management or practicing for the final exam, there is an opportunity to submit an optional individual assignment. This optional assignment spans the topics we cover in class, and it is due on Wednesday, Dec 9 at 11:59 pm. In the final grade calculation, we will take the maximum of your score (if any) in this assignment and your final exam score, and this maximum will constitute 7% of your overall score (from the course) and the final exam will constitute 35% of your overall score. This means that if you choose not to submit this assignment, the weight of this assignment will not be lost: it will be added to the weight of your final exam, and the final exam will constitute 42% of your final grade in that case. Final Exam: The final exam will be at 9:00 am - 12:00 pm on Dec 22. Grades: The final grades will be determined as follows: Course Components

Percentage in the Final Score

Group Assignments #1 - #3

27%

Participation in Live Sessions

10%

Individual Online Async Questions

10%

Individual Online Case/Live Session Preparation Questions

11%

Final

42% ***

Optional Individual Assignment

7% ***

***As explained earlier, if you submit the optional individual assignment, the maximum of your score in the optional individual assignment and your final exam score will constitute 7% of your overall score, and the final exam will constitute 35% of your overall score. If you choose not to submit this assignment, the weight of this assignment will not be lost: it will be added to the weight of your final exam, and the final exam will constitute 42% of your overall score in that case. Review Sessions: Beginning November 9, there will be optional review session every Tuesday at 3:30 pm – 4:30 pm. The detailed schedule of optional review sessions are as follows. The Zoom links for the review sessions are provided on Canvas.

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MBA 703 Operations Management Professor Sunar, 2020

Date Nov 10, Tue Nov 17, Tue Nov 24, Tue Dec 1, Tue Dec 8, Tue Dec 15, Tue

Time 3:30 pm - 4:30 pm 3:30 pm - 4:30 pm 12:45 pm – 1:45 pm 3:30 pm - 4:30 pm 3:30 pm - 4:30 pm 3:30 pm - 4:30 pm

Because you will have an accounting midterm review session at 2 pm – 5 pm on Nov 24, I will hold an extra office hour at 12:45 pm – 1:45 pm on Nov 24 (instead of holding a review session at our regular time that week). Updates: The professor reserves the right to update or modify this syllabus during the course of the semester. The specific readings and study questions for each class session should be obtained from the course web page. Honor Code: All students must abide by the Honor Code. No discussion, sharing of materials or consultation of any form is allowed between students on the exam. Exams must be turned in promptly at the end of the designated time. For homework, discussion with other students outside your homework team should be limited to issues regarding the interpretation of the assignment. Specifically, solution approaches should not be shared across teams. For case study preparation, you should feel free to work in a group if you prefer. Each student, however, should be prepared to defend his/her position. Web questions should be answered individually, and your answer does not need to be the same as the group’s consensus. It is not allowed to use materials obtained from students who took this course in previous years or similar courses elsewhere. This syllabus cannot identify all possible situations which represent honor code violations, and is not meant to be comprehensive in that regard. Students are expected to abide by the intent and letter of the honor code, and expected to report any honor code violations that are observed. Kenan-Flagler Core Values: My and Your Responsibilities: Kenan-Flagler has six core values – Excellence, Leadership, Teamwork, Inclusion, Integrity, and Community – that provide a guiding framework for the norms and standards we uphold as a community. Although these values should govern our objectives and behavior across programs and contexts, below we outline the application of these values to conduct in this course. 7

MBA 703 Operations Management Professor Sunar, 2020

Core Value Excellence •

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• Leadership

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Teamwork

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My Responsibilities To provide rigorous, meaningful, and relevant course content and deliverables. To adhere to KFBS grading standards for evaluating performance. To seek out and incorporate feedback from students, faculty, and staff regarding course improvements. To deliver timely feedback on assignments To communicate the goals of the course and the relevance of these goals to your business education. To call on students other than just volunteers to contribute to class discussions. To challenge students to push themselves by thinking critically about the course content. To set explicit standards for class attendance and consequences for absences. To provide opportunities for team assignments, where appropriate, but to assign no more than 40% of graded class work to teams. To make myself available to you for questions or discussions outside of class time.

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To challenge your peers during class discussions and study team meetings to think critically, question assumptions, and develop analytical thinking skills.

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To attend each class session – if you’re absent, you can neither teach, nor learn. To self-police, rather than rely on faculty-policing, of attendance – if you’re absent, inform the faculty member. Failure to do so is considered a violation of the honor code. To contribute constructively to all group assignments. To come to my office hours or contact me if you have concerns or questions about the course material. To support a classroom climate of diversity, equity, inclusion, and belonging among all your peers. To support equal opportunity access and seek it from me, when needed. To be responsible in treating all of your peers with respect and make sure they feel that they belong (in live classes, in Canvas, in breakout rooms, and in group work). When you hear opinions and perspectives that you disagree with,

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Inclusion

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To create a classroom with an inclusive environment, where diversity, equity, inclusion, and belonging are honored and celebrated. To provide students with equal access to all materials and opportunities. To treat every student respectfully. To make each and every student feel welcomed, valued, and that they belong, regardless of their identities.

Your Responsibilities To prepare thoroughly for each class session. To participate actively and constructively in class discussions.

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MBA 703 Operations Management Professor Sunar, 2020

Integrity

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To seek to share ideas, have class members learn from each other, and • gain understanding so we can learn from each other and reach our full potential.

we’ll engage in respectful discourse. To come to me with any comments or issues that you have related to diversity, equity, and inclusion.

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To set clear expectations for students regarding what is and is not a violation of the Honor Code in this class. To enforce these expectations by reporting suspected violations of the Honor Code to the Honor Court. To set clear expectations for you regarding acceptable classroom beha...