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ASSIGNMENT 2 FRONT SHEETQualification BTEC Level 5 HND Diploma in BusinessUnit number and title Unit 16: Operations and Project Management (528)Submission date October 18th, 2020 Date received (1st submission) October 18th, 2020Re-submission date Date received (2nd submission)Group number:Student na...

Description

ASSIGNMENT 2 FRONT SHEET Qualification

BTEC Level 5 HND Diploma in Business

Unit number and title

Unit 16: Operations and Project Management (528)

Submission date

October 18th, 2020

Date received (1st submission)

October 18th, 2020

Date received (2nd submission)

Re-submission date Student names & codes

Final scores

Signatures

1. Nguyen Cong Dung – GBH190280

CDung

2. Le Minh Nghia – GCH16061

MNghia

3. Le Viet Long – GBH18685

VLong

4. Pham Thanh Long – GBH18747

TLong

5. Vu Tien Duc – GBH18252

TDuc

Group number:

Class

GBH0803

Assessor name

Pham Thi Hoang Yen

Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. P3

P4

M3

M4

D2

OBSERVATION RECORD Student 1

Nguyen Cong Dung – GBH190280

Description of activity undertaken

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student signature:

Date:

Assessor signature:

Date:

Assessor name:

Student 2

Le Minh Nghia – GCH16061

Description of activity undertaken

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student signature:

Date:

Assessor signature:

Date:

Assessor name:

Student 3

Le Viet Long – GBH18685

Description of activity undertaken

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student signature:

Date:

Assessor signature:

Date:

Assessor name:

Student 4

Pham Thanh Long – GBH18747

Description of activity undertaken

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student signature:

Date:

Assessor signature:

Date:

Assessor name:

Student 5

Vu Tien Duc – GBH18252

Description of activity undertaken

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student signature:

Date:

Assessor signature:

Date:

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 Summative Feedbacks:  Resubmission Feedbacks:

Grade:

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Internal Verifier’s Comments:

Signature & Date:

Date:

Table of Contents I.

Introduction ................................................................................................................................................ 9

II.

Main content of the report ......................................................................................................................... 9 1.

Business Case: Lean production improvement in Traphaco .................................................................... 9

2.

Four keys stage of PLC ........................................................................................................................... 11

3.

2.1

Initiating ......................................................................................................................................... 11

2.2

Planning.......................................................................................................................................... 11

2.3

Executing ........................................................................................................................................ 16

2.4

Project Closure................................................................................................................................ 17

Evaluation of theory applications into the project ............................................................................... 19 3.1

Project Lifecycle .............................................................................................................................. 19

3.2

Project Management ..................................................................................................................... 20

3.3

Leadership ...................................................................................................................................... 21

3.4

Agile and Traditional Method ........................................................................................................ 21

4.

Evaluation application of tools .............................................................................................................. 21

5.

Expand the project ................................................................................................................................ 22

III.

Conclusion ............................................................................................................................................. 23

IV.

References ............................................................................................................................................. 24

V.

Appendix ................................................................................................................................................... 24

I.

Introduction

In this mission, we will take responsibility for strategic consulting of E&Y company and our client is Traphco company. Our team of 5 people will research and improve operating procedures for Traphaco. We will research on the lean method and advise Traphaco to be able to understand and apply replacement on the transmission line. Below will apply the PLC to the project, including 4 phases of initiation, planning, execution and closure. Including important documents such as WBS, Task allocation, Gantt chart ... Then will evaluate and comment on the effectiveness of PLC in this project. Below are detailed assessments that cover the strengths and weaknesses of applying a PLC. II.

Main content of the report

1. Business Case: Lean production improvement in Traphaco Background: Continuing our foundation from the gaps we learned in Traphaco's operations, as a consultant working for Ernst & Young, we were assigned to join a group of 5 in the 10-day project assisting Traphaco in improving its operational apparatus. Specifically, our team is expected to give opinions, prepare a plan for further research, discuss with representatives of the company ... to collect and analyze data, see consider theoretical or implemented solutions. Traphaco Pharmaceutical and Medical Equipment Joint Stock Company officially started operating in the form of a joint stock company with 45% state capital. At the same time, maintain the Traphaco brand as the most famous brand in the Vietnamese pharmaceutical industry with the best product quality and service quality (vnr500, 2019). At Traphaco, the company applies a comprehensive Total Quality Management (TQM) policy to increase its competitive edge in the healthcare sector (Minh, 2014). However, in order to develop stronger in the operation management, we - under the consulting firm of E&Y, will analyze and propose other methods of application for Traphaco. Scope: Performing in 10 days to apply Lean production to reduce labor cost and increases stability for product quality of Traphaco Human resources: •

Nguyen Cong Dung - Team leader is responsible for urge and assign work to the members and synthesize all the documents that the members have been preparing. Schedule meetings and ensure the highest quality of meetings.

•

Le Minh Nghia - The managing is in charge of monitoring the members so that documents are submitted on time. In addition, the deputy team is also responsible for motivating and balancing for everyone.

•

Le Viet Long - Secretary has the experience to take notes and synthesize the contents of the meeting and write reports as well as remind the members to complete the tasks on time.

•

Pham Thanh Long - team member is responsible for writing marketing content to attract customers so that they understand the purpose of the project

•

Vu Tien Duc - Sponsor is responsible for covering 50% of the costs of meetings and collecting data (if any) in addition to also holding diplomatic functions to negotiate and transmit information to clients.

Project Time: From 3rd October 2020 to 13th Otober 2020 Key objective: -

Traphaco: helps Traphaco better understand the limitations and benefits of applying lean product in businesses

-

Help Traphaco apply effective Lean Production to improve operations within the company

Key Stakeholders: - Customers: Traphaco - The application of Lean production to the production process will directly affect the company's output in terms of quality, followed by the company's revenue. - Top management: E&Y - The success or failure of the project will also affect E&Y, especially in terms of the prestige and trust of customers in them. - Team members: After the project is completed and recognizing the effectiveness that the project can do for customers - Traphaco, team members will receive a salary increase, increasing their reputation for E&Y, Traphaco and customer future goods. Risks and Solution -

Customers may not see the feasibility of the project

Provide specific evidence from the collected data to make the project more feasible or give the customer direct data about the project's report, thereby helping the customer to better visualize the project. project quality. -

Team members can sometimes have conflicts that affect the quality of the project

Sometimes the group has certain conflicts, Mr. Nghia is always the person who promotes and makes the group more united to avoid affecting the project. For example, every time the project is dead. Minh Nghia always making fun for everyone increases team spirit, thereby positively influencing members to complete the project on time, making the project quality better. -

Group members sometimes have their own affairs and are not present at the meeting

Other members record and transmit information to the absent member that day 2. Four keys stage of PLC 2.1 Initiating First, when we started to want to do the project, we started to choose members to perform this task and the 5 people we have include: Nguyen Cong Dung, Le Minh Nghia, Vu Tien Duc, Pham Thanh Long and Le Viet Long. Next, we started to learn about the project we chose, from there, we calculated the scope, cost and risk, the project started on 3 October and ended on 13 months. 10. We elect Nguyen Cong Dung as Leader, Le Minh Nghia as Management, Vu Tien Duc as the sponsor, Le Viet Long takes over the transcription of their meetings and Pham Thanh Long will be the person who communicates. customer. Although each person plays a role for the project, sometimes people still help each other, thereby giving everyone a spirit of solidarity mixed with self-awareness with their tasks. From the above, we are confident that on this project we will be successful with the team's idea. 2.2 Planning Work Breakdown Structure

Task Allocation Activities

In Charged

Outcome

Project Discussion

All Member

Unify

Timescales

project

allocate

task

idea, 3rd October 2020 – steps, 5th October 2020

assign each member’s duties, Determine work methods,

Background,

Scope, Resource, Time, Key

objective,

key

stakeholder and risks Preparation

for

the All Member

process

Contact Sponsor, Work 5th October 2020 Schedule,

Budget

Balance Implementation

of All Member

report templates

Find

out

about

Presentation

to 7th October 2020

customers

the Viet Long

Currently, Traphaco only 10th October 2020

current

status

Traphaco

of

applies

Lean

Lean

to

the

teardrop production line

Production Find information about Minh Nghia

Only, Traphaco is at the 10th October 2020

Lean

forefront

Production

of

in

the

domestic pharmaceutical

application of lean in the

companies

pharmaceutical industry, while other companies are one of the few that have not applied lean yet.

Learn

about

Lean Cong Dung

Production

of

foreign 10th October 2020

Mostly pharmaceutical

international

companies use Lean in

pharmaceutical

production lines and can

companies

be mentioned Johnson & Johnson – the largest pharmaceutical company in the world.

Comparison Production

of

Lean Thanh Long

between

domestic

The reality of lean in 11th October 2020 Vietnam is still very poor

and

compared

to

the

international

international one

The risk that Traphaco Tien Duc

Currently,

faces if applying Lean

machines to use lean is

Production

still

relatively

importing 11th October 2020

difficult

because the economy and technology are not high. Risk Management

All Member

Foreseeing the risks that 11th October 2020 the team will encounter

while

completing,

thereby giving solutions to the whole group Cost Management

All Member

Manage the expenses 10th October 2020 necessary to complete the project

Organize

member’s All Member

Manage members' work 12th October 2020 by checklist

meeting The report is completed

All Member

10th October 2020

Presented to customers

All Member

13th October 2020

Gantt Chart

(Templates, 2020)

Budget Date

Description of work

Cost per person

3/10

Set up teamwork

250.000VND

6/10

Discuss/ summary information

130.000VND

7/10

Meeting for doing WBS/ Gant chart

250.000VND

10/10

Evidence, thesis / meeting customers

280.000VND

13/10

Final report

120.000VND

Total

1.030.000VND

2.3 Executing All preparations are going as planned in the project. When group discussion takes place by group members. Sometimes there was some internal problem with the wrong original plan, we misunderstood this project report it caused us to slow the project down from the schedule shown in the WBS, Gant chart. Moreover, the timing manage of our team is not good so in planning phase we can't keep track the schedule. The normal working process of the group encountered disagreement in the process of working together, resulting in financial difficulties as well as working together in a group with many elderly people working so. The group solved these problems by planning ahead and choosing the group's free time to work so that all 5 people can help and support each other's interactions to understand each other's thinking to speed up work in the project. In the group issue, we look for relevant documents such as Traphaco's annual reports, in addition to other primary data that we collect to help the team understand better and on time be selected so it is quick and easy. Most of the information that the group has found has met the necessary criteria because the group has understood the nature of the project and is going as expected, before that, in the early days of the project, the group misunderstood the project, causing the conflict extremely stressful and anxious. Nguyen Cong Dung - Team leader is responsible for urging and assigning tasks to members, at the same time synthesizing all prepared member profiles, scheduling the meeting and ensuring the highest quality of the meeting. Le Minh Nghia - Head of department in charge of monitoring the members who submit dossiers on time. In addition, the vice-captain is also responsible for creating motivation and balance for everyone. Le Viet Long - Experienced Secretary takes notes, synthesizes meeting contents and writes

report as well as reminds members to complete tasks on time. Pham Thanh Long - team member is responsible for writing marketing content to attract customers so that they understand the purpose of the project. Vu Tien Duc - Sponsor is responsible for supporting 50% of meeting costs and collecting data (if any). We exchange information primarily through Messenger and Discord. But I find Messenger really ineffective because it distracts people while working, people will be distracted when someone else's message arrives. So through Discord, we exchange information directly and can see the faces of our team members so we can convey more accurate information. The leadership style that the group applies is the democratic style, in particular Cong Dung will be the leader. He always asks for opinions and collects feedback from team members before making a final decision. As a result, team members feel more respected and motivated to work, which in turn promotes higher employee engagement and work satisfaction. 2.4 Project Closure Project evaluation: According to the objectives of the project, based on contributions and systematic review to determine the effectiveness, the level of success and the impacts that can affect the set objectives, in addition to synthesizing from the members of the team, besides the elements assessed by the project KPI such as Cost, Quality, Time, our project has basically been completed and succeed. Thereby we have been given a recommendation to deliver to customers. Team evaluation: In general, the team members completed their assigned tasks although at first the group management was not good, everyone worked well together for common purposes so the project looked joint completed. Team members are also respectful of each other's opinions throughout the working process, sometimes there are conflicts, but only small issues, do not affect too much on the project. All team members are highly disciplined, with a common goal of completing the project. In addition, the personalities of the group members match well despite the difference ...