Analyse Impacts OF Sociological Factors ON Clients Community WORK AND Services PDF

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CHCDEV002 ANALYSE IMPACTS OF SOCIOLOGICAL FACTORS ONCLIENTS COMMUNITY WORK AND SERVICES Three of the social and cultural institutions in Australia : Family, Education and Media Family – has a big impact on your personality. We grow up following the footsteps of our elders and learn where we come fro...

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CHCDEV002 ANALYSE IMPACTS OF SOCIOLOGICAL FACTORS ON CLIENTS COMMUNITY WORK AND SERVICES 1. Three of the social and cultural institutions in Australia: Family, Education and Media Family – has a big impact on your personality. We grow up following the footsteps of our elders and learn where we come from. They influence our thinking patterns and our behaviour in the society. For example: when a child is born, it imitates the behaviour of those close to them. They learn how to communicate in their language and learn the cultural aspects of the family (religion, food and dress code). They learn the skills and techniques passed down from generation to generation and use these values and beliefs in their lifetime. They make choices appropriate to their cultural aspects as that is what they believe in. Education – is important in the society we live in today. The chance to learn more about the system that enables one to become independent and at the same time learning the limitations of the system. For example: a child will not be able to learn about the laws and regulations that is needed to create and live in a safe society at home. They need outside influence to teach them the reality of things in the society. They need to learn what barriers they face and how to overcome that. Education also enhances the values and beliefs of the person to adapt in a multicultural society. This shapes the person to choose the right career and opens their minds to growth. Media – has as much influence on a person. What they hear and see has a big impact on their behaviour. For example: on facebook, they see a footage of something and becomes directly affected by it. It could change the views of that person after seeing it, affecting their behaviour and thinking pattern. b. The impact on others by the values and beliefs of the majority view within a society is like spreading of a new culture sometimes. The new generation are more open to following this new culture. This can also result in a person to change their attitude towards other people and learn to accept it. For example: fashion, language, methods of communication and perception. This becomes the social norm. c. Each of the institutions mentioned above contribute towards how an individual becomes a part of the society. They mould a person to be who they want to be, choosing from what they learn during their lifetime experiences and match it with the Australian social values. It gives a sense of belonging. It teaches people to be able to create a safe workplace and work together in harmony. It identifies the barriers that stop people from achieving their goals and supports in overcoming them. It also allows people to express their knowledge

and skills and to better the understanding of opinions and perspectives of different cultures. In community services, there is a need of this understanding as the community we work in is a diverse one and it is necessary to be able to connect with the people at their level to be able to provide the services and support they require. d. Acceptance in the society is very important and to be able to live in the community, they need to interact with the community. The client needs to feel independent and safe, culturally, physically and emotionally. They make important decisions based on their beliefs. These decisions could affect their health, family or personal values. It is important that these are respected. Previously, there was a lot of discrimination against age, sexuality, gender, and health, but now people are changing their attitudes. People now accept individuals for who they are and work together. The support system is there for everyone alike. I have seen people with disability working in places where they are provided with their needs to be able to perform, for example: wheelchair ramps.

1. How inequality and direct and indirect discrimination (or lack of access and opportunity) impacts in terms of the following key life areas: Education: if a person is not able to get proper education may feel they are dependent on someone else for paperwork, communication (translation) and they are not able to gain that qualification required to find employment in the field that they may possess practical experience in. They may feel that they are looked down at by educated people. A sense of insecurity. Frustration. End up with depression and anxiety. They may not be able to get a good paying job to support their family. Substance misuse and domestic violence. Career/employment and unemployment: in this case, a person may not get the job they applied for. They will not get a promotion, even if they are outstanding workers. Affected personal life. Anger. Fear. Frustration. Absence from work. Substance abuse and domestic violence. Financial issues. Health/mental health issues. End up with depression and anxiety. Loss of appetite. Hopelessness. Possibly attempt suicide. Life chances: severe depression, fear, stress, anxiety, other mental health issues, nervous breakdown, substance abuse and possibly attempt suicide. Accommodation: homelessness. Financial issues. Health/mental health issues, fear, frustration, anger.

Health: deterioration/ severe health problems, personal life problems, family problems. Anger. Financial problems. Eating problems, homelessness, disability and possibly death. Diversity: loneliness, depression, anger/hatred, less communication. Getting into arguments and fights. Absence from work. Feel bullied/bullying. Substance abuse and domestic violence. Fear, frustration and inferiority. Discrimination and inequality are very real even today. The impact of discrimination and inequality can be of serious consequence to an individual. Discrimination comes in many forms, racial, sexual, age, gender, disability, marital or religious. Inequality also has a major impact on people. For example: high income or higher status in the society. (ACOSS, 2018) This impacts a person in various ways. It could be either physical or mental or both. It causes a person to experience depression, stress, anxiety, fear, anger and inferiority. In my research I found that depression, anxiety and fear are always present in such cases. These lead to poor physical and mental health, causing nervous breakdowns and high blood pressures leading to heart conditions. These can also cause disconnection from social life and leaving the person to become isolated. In some cases, a person will have relationship problems, either with parents or partners (domestic violence). Their quality of life deteriorates, and they are not able to enjoy their usual activities. They lose interest in things that used to give them pleasure. They have a hard time concentrating on their work. They may not be able to keep working relationships. They may also lose their jobs for making too many mistakes. These things often disrupt a persons routine and they may not be able to understand this. Sometimes the fear is so much or if depression and anxiety is not treated through counselling or medications, the person may attempt suicide. In Australia, it is unlawful to discriminate on the basis of a number of protected attributes including age, disability, race, sex, intersex status, gender identity and sexual orientation in certain areas of public life, including education and employment. Australia's federal antidiscrimination laws are contained in the following legislation: Age Discrimination Act 2004 Disability Discrimination Act 1992 Racial Discrimination Act 1975 Sex Discrimination Act 1984. The department also administers the Australian Government Guidelines on the Recognition of Sex and Gender. The guidelines outline a consistent gender classification system and standard of evidence required to establish or change gender on personal records for Australian Government departments and agencies (Australian Government, n.d.)

To effectively engage with different demographic groups and help such clients address some of the key issues that they face I would need to assess the situation very carefully and identify the area that the client needs support in. I would do this by verbal strategy: listening to the client and speaking clearly, using specific words and slowly and in normal tone. I will have to demonstrate respect for the clients, show empathy, build on mutual trust and confidence. Use visual strategy: to help communicate if language barrier exists, such as images/pictures/graphics or provide an interpreter. I would also use nonverbal strategy: like positive body language, gestures, posture and distance. To help them address the issues, I would use a strength-based approach to help them identify their strengths such as asking questions to find out what their personal qualities are, what their abilities, talents and skills are, what interests they have. Focusing on their personal attributes will help me to understand the persons self-determination. I would then gather information on their daily living, finances, work/education, social network, recreation, overall health, sexuality and spirituality. Then, in collaboration with the client we will look at the environmental strengths, what resources we have, what are the social networks that I can link up the client with and what other opportunities there are available for the client to achieve their goal (better quality of life, personal accomplishments, recovery of power and social integration)

The role that information plays in the development and delivery and evaluation of services provided at the funding level and at the direct service level (including social and cultural factors): the role of information is very important because every decision is made using information. with correct information no mistakes are made and problems can be easily solved. At funding level, necessary information is needed/gathered to assess and process the development- accurate information is needed to measure the complexity of client needs, plan and develop correctly the services required according to the availability of funding that is provided., delivery- accurate information on who, what and where, evaluation – whether the services provided is helpful or not and if there are any changes to be made or further support is required and if this can be put in place if there is sufficient funding. At a direct level, information is used for assessment and evaluation. Information gathered is stored and used as evidence if needed by management to present at court and also to review the service function.

References ACOSS. (2018). Australian Council of social service. Retrieved from ACOSS: https://www.acoss.org.au/inequality/

Australian Government. (n.d.). Australias antidiscrimination law. Retrieved from https://www.ag.gov.au/RightsAndProtections/HumanRights/Pages/Australias-Anti-DiscriminationLaw.aspx Racial discrimination in Australia. (n.d.). Retrieved from https://www.creativespirits.info/aboriginalculture/people/racial-discrimination-in-australia...