Answers for mini case questions PDF

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Answers for mini case questions 1. What IT acquisition option was selected by National Commercial Bank Jamaica (NCBJ) Limited? Why? Workforce optimization project: analysis of business processes and workloads by external consultants using the special workforce optimization software suite in order to create a new branch operating model. 2. Do you think the workforce optimization project at NCBJ is a high-payoff project? Why? From my point of view, it is absolutely true, because it allowed to optimize the business processes this optimization will strongly contribute in the future and provided a good background for further optimization. 4.What are the wider implications of the Demos project on knowledge management at NCBJ? There are some implications, for example waiting time is improved properly and costs are reduced and so forth. Also, it is allocated more time for selling and branch employees focused more on the customers. Another one is that bank personnel gained the knowledge, skills, and software tools they need to analyze and optimize workforce allocations and processes on an ongoing basis....