Assignment MGT162 - THANK YOU PDF

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ASSIGNMENTMGTFUNDAMENTALS OF MANAGEMENTGROUP : D1BA1191B (GROUP 5)MEMBERS : MUHAMMAD HAZWAN BIN ZULKEPLI (2020619874): MUHAMMAD NABIL NABIHAN BIN MD NADZARI (2020842228): SYAZA NADHIRAH BINTI MAZLAN (2020616688): NUR SHANIEYZA BINTI NARASID (2020481952): NOR JANATUL ALIYA BINTI MOHD ZABANI (20208954...

Description

ASSIGNMENT MGT162 FUNDAMENTALS OF MANAGEMENT GROUP

: D1BA1191B (GROUP 5)

MEMBERS

: MUHAMMAD HAZWAN BIN ZULKEPLI (2020619874) : MUHAMMAD NABIL NABIHAN BIN MD NADZARI (2020842228) : SYAZA NADHIRAH BINTI MAZLAN (2020616688) : NUR SHANIEYZA BINTI NARASID (2020481952) : NOR JANATUL ALIYA BINTI MOHD ZABANI (2020895434)

LECTURER

: MOHD FAISAL BIN ABDULL RAHIM

1.0 ACKNOWLEDGEMENT

Assalammualaikum, first of all I would like to thank God for giving me the opportunity and health to complete this task in the allotted time. Next, we also thank the lecturers for giving this task and have given a lot of guidance and guidance and even always share information and opinions in helping us to complete this task. Thanks again to the lecturers for being willing to teach us enthusiastic about the principle of management regardless of time. Alhamdulillah, this assignment gives us many benefits in terms of knowledge and experience. We are also able to manage organizational plans for our assignments. Apart from that, we would also like to thank our comrades-in-arms who are willing to work together in making this task a success with the cooperation and commitment given by the group members throughout the completion of this task. In addition, we would also like to thank our classmates for their willingness to provide guidance, support and encouragement as well as share information and not shy in channeling views and information throughout the completion of this assignment. In addition, we are very grateful to our family, especially our parents who not only provide financial assistance, but they are very understanding of our situation and always encourage us. Finally, I hope Sir will like and be satisfied with our assignment. It took us 7 weeks to complete this task and finally our task was successfully done.

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TABLE OF CONTENT

CONTENTS

PAGE

1.0

ACKNOWLEDGEMENTS

2

1.1

INTRODUCTION

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1.2

PLANNING

6

1.3

ORGANIZING

9

1.4

LOCUS OF DECISION MAKING

10

1.5

MOTIVATION

12

1.6

LEADING

14

1.7

CONTROLLING

16

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1.1 INTRODUCTION

The Laundry Zone was established on 2018. This laundry is run 100% by native who carry out fabric cleaning activities services and have more than 2 year experiences in this field. As a company that has expertise, knowledge and experience in laundry services, the company has various types of internal services for customer in order to improve the level of cleanliness of clothing, home and office in daily life. Our business activities are to provide pick-up and delivery services/fabrics (free of charge), dry cleaning and wet cleaning, ironing and folding of clothes. In advancing and expanding markets, our company has provided a company profile for the purpose of providing information about our company to customers and the community. The spirit of cooperation and hard work is always emphasized to all members of the organization in order to achieve customer satisfaction and indirectly towards to achievement of company goals. Among the factors that lead to success are customer satisfaction, punctuality, price, cooperation between employees and customer friendliness.

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Number Phone: 01137889761 Website: laundryzone.my Facebook: Laundry Zone Our Location : Tiara Sentral@Nilai Utama Enterprise, No 30, Jalan Tiara Sentral 1, Nilai Impian, 71800 Nilai, Negeri Sembilan

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1.2 PLANNING LAUNDRY ZONE SDN BHD OUR VISION 1. Becoming a leading company and able to compete with international companies. 2. To be a company that always provides convenience to community. 3. To be a company that can improve the economic status of the country. 4. Meet the needs of customers and offer various types of laundry at cheap prices and high quality. 5. To be the best laundry service in the eyes of the community. 6. Opened 20 branches within 5 years in different areas.

OUR MISSION

1. Ensure customers get good service. 2. Provides fast, quality and flexible laundry service. 3. Increase the number of machines to 20 pieces. 4. Commitment to protect the environment. 5. Meet customer satisfaction.

OUR GOALS

Our goal is aim to be the top preferred and guarantee laundry service in Malaysia within 2years

OUR VALUES

Our business focuses on our customers, creativity, ingenuity and entrepreneurial spirit. We are an inspired and committed company. We value and always respect customers and everyone. Health, safety and hygiene for our customers are the most important to maintain the company's performance. Our integrity has never been compromised and has a positive impact on customers and the community. We always try our best to finish everything we do.

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STANDING PLAN

Planning is an action that committed to achieve company goals and certain outcomes. Every organization has their plan to achieve their own goals. There are two types of plan, which is standing plan and single use plan. Then, there are three types of standing plan which is policies, procedures and rules and regulation. Single use plan also has three types, which is program , project , and budgets. Our company is Laundry Zone are decided to use standing plan in our company. Standing plan is a plan made for multiple uses. This standing plan is used to guide’s manager decision and actions on recurring problems. This planning also called “repetitive use” because to provide action guidance for future. This standing plan already provides guidelines for dealing with recurring problems. Standing plan assists the company to achieve a coordination in company. Standing plan not only helps in coordination, but it also helps in effective management within a company. This plan also brings consistency, uniformity, and unity between managers and employees. Manager can hand over task to subordinates because of the policy, procedure and rules that have been set to make a decision. Standing plan helps to achieve the goals even it is unclear but it has policies, procedures, and rules as a complete reference every time there is difficulty to make a decision. Standing plan is also a great energy saving tool because it ha provided a reference framework to deal with recurring situations. This plan help better in administrative control. First and foremost, policy. Policy is a guidelines to make a decision within the organization. Our company Laundry Zone has many policies and one of them is damaged laundry. This policy sets out the conditions that must be implemented during washing. Our company will do everything to avoid damaging customer cloths but we don’t have time to check your pockets to see if customer left anything in them because we can’t guarantee that we will find or return it so, customers must check clothes before handing over to us for laundry service. Second, procedures. Procedures is plan that determines how to proceed to specific situations that arise on a regular basis Laundry Zone also developed its own procedures that must be followed to achieve the goals. For example, procedures on customer’s feedback. Last but not least, rules. Rules is a plan that sets out the actions that need to be taken in relation to the situation. Rules are the nature of decisions made by management on what to do and what not to do in certain situations. Our company develops its own rules that must be complied in order to run the service smoothly. Some of rules are customers are prohibited from placing sharp objects, put food and beverages, handphone, bracelet and other

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important matters. After that, our company also makes rules to employee such as separate customers clothing according on colour and textiles to avoid any colour running. Then, workers are prohibited force open laundry machines while in use and overload machines to avoid damage.

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1.3 ORGANIZING (FUNCTIONAL STRUCTURE)

CEO MUHAMMAD HAZWAN

MARKETING MANAGER

SALES MANAGER

OPERATIONSMANAGER

FINANCIAL MANAGER

SYAZA NADHIRAH

NABIL NABIHAN

JANATUL ALIYA

NUR SHANIEYZA

The Laundry Zone’s organizational is functional structure which is our company grouping of related work activities according to the function. This laundry used this types of departmentalization because it has many advantage such as it maintains the power and prestige of the major function. Secondly, it is because it will create efficiency through the principles of specialization. Other than that, it centralizes an organization’s expertise. Our company have each manager who is very expert in a particular field. For example, we have marketing manager in the company. The major function of marketing manager is she is the one who build marketing strategy and implementation of plans for existing product. The position of marketing manager also is expected to contribute significantly to the company’s effectiveness in identifying products and markets, proposing sales strategies and measuring the result of all effort. So, this is why this laundry use functional structure because each manager has experience in the roles they supervise. On the positive side, functional structure also gets support task specialization and get help employees develop better job-related skills. Moreover, the functional structure is suitable for this laundry business which is dealing with the operations.

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1.4 LOCUS OF DECISION MAKING

The company decides to make any decision in groups.The group consists of managers and employees.Each problem will be solved in groups led by a manager.This will be more alternatives are likely to be genarated but the compromise decisions resulting from indecisiveness may emerge .Types of decision making is program so it is structured and also the repetitive decision that can be handled by a routine approach.

*Program Program is structured and a repetitive decision that can be handle by a routine approach and can be solved through clear-cut mechanical procedurs.For example, problems related to leave are solved by policy relating to leave rules. Employees who take leave according to leave rules Eire granted leave and those who do not follow the leave rules may not be granted leave. The routine problems may not always be simple.

*Non-program Non-Program is unstructured and requires higher level management.Usually deals with unique ,unusual and exceptional problem or it can be call under crisis conditions.For example,on March 2020.The world include our country had been shocked by Corona virus and movement control order around Malaysia that have been announced by the Government of Malaysia that make Malaysia facing with economic crisis and all company had been affected.To avoid from big loss,Laundry Zone Sdn Bhd has taking drastic action by implement retrenchement strategy towards employees to reducing operational cost and also minimize the production costs.This programis will be decided by high level management which is their president.

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1)Evaluate alternative and

*Evaluate alternative: Time required, costs involved, risk involved, benefits or advantages & limitation

select the best one

*Select the best alternative

2)Implement and monitor

*Plan implementation- review the plan periodically *Monitor implementation & make necessary adjustment

3)Develop alternatives

*Seek creative alternatives *Do not evaluate yet

DECISION MAKING PROCESS

1.Lack of workers. ↓ 2.some work will not be completed quickly. ↓ 3.add more employees, find employees who can multitask. ↓ 4.add more employees so each task will be performed by employees,find employees who can multitask so one worker can do many works. ↓ 5.add more employees. ↓ 6.make an interview for the search for new employees.

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1.5 MOTIVATION

Motivation is a set of forces that causes people to behave in certain ways. It is also a psychological process that gives purpose and direction to behavior. The purpose of motivation is to ensure that every employee in the Laundry Zone Company does the work diligently. This will ensure that the Laundry Zone Company runs smoothly and perfectly. In Laundry Zone Company we choose motivational theory from Maslow’s Hierarchy of Needs. In Maslow’s Hierarchy of Needs theory there are five levels of needs. The first level is physiological needs. Second, security needs. Third, social needs. Fourth, esteem needs and last but not least self -actualization needs.

1) Physiological needs: Managers who focus on physiological needs assume that people work mainly for the money and are primarily concerned with comfort and their rate of pay. For this physiological Laundry Zone provide many requirements for employees so that they work in a comfortable environment. In addition, we give monthly bonuses to employees and give Monthly Employees Awards to raise their spirits while working.

2) Safety/Security needs: Managers will often emphasize rules, job security and fringe benefits. In Laundry Zone, we prioritize the safety of employees. We add CCTV on every major route a nd work area to make sure no thieves come in also to see if any workers injured. In addition, we also provide security guards at the main entrance and there are guards at night.

3) Social/Affiliation needs: Individuals value their work as an opportunity for finding and establishing a friendly interpersonal relationship. Laundry Zone, prioritizes affiliation. Manager always visit the laundry every week. This is to ensure that love between employees and superiors exists. When this feeling exists employees work in comfortable and happy conditions.

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4) Esteem needs: Managers who focus on esteem needs try to foster employees’ pride in their work and use public rewards and recognition for services. For esteem needs, Laundry Zone managers will look for the advantages and skills that each employee has. This is to ensure they are important part of the company. Their skills can be improved with salary increases and bonus giving.

5) Self- Actualization needs: Managers who emphasize self-actualization may involve employees in designing jobs or make special assignments that capitalize on employees’ unique skills. Laundry Zone Company need to ensure that every creativity and idea proposed by its employees is adopted and can be realized. This will make them fell valued and want to stay working with the Laundry Zone Company.

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1.6 LEADING

Leading is motivating and directing all people in the organization so they can contribute to the achievement of the goals of the organization. This leading has some importance to the company. Firstly, leading can make contribution to organization. Second, organization also can enhance and obtain cooperation. Third, leading also can encourage teamwork. Last but not least, leading can motivate employees to generate good work. Leading have a few approaches. First, is the Trait Approach. Second, behavioral theories and contingency theories. Laundry Zone Company have choose to use the trait approach as a leadership approach. The traits approach believe that we can see the personal characteristic of an individual as the main determinants of how successful that individual could be as a leader. They also believe the leaders are born not made. The researches have taken two approaches. First, comparing the traits of those who have emerged as leaders with the traits of those who do not. Second, comparing the traits of effective leaders with those of ineffective leaders. The results when comparing leaders and non-leaders, it shows that leaders have been found to be brighter, extroverted, self-confident compare to non-leader. However, they have largely failed to uncover any traits that clearly and consistently distinguish leaders from followers. The results when comparing effective and non-effective are shows effective leaders have been found to be intelligence, initiative, supervisory, ability, self-assurance and managerial levels and performance. However, other studied found that effective leadership does not depend on a particular set of traits, but rather on how well the leader’s traits match with the required situation. There are traits of successful leaders as drive. This means that a leader is able to lead himself and his employees towards the achievements of goals. For example, the leader of Laundry Zone Sdn Bhd has succeeded in leading his employees to achieve the main vision for Laundry Zone. The main vision is becoming a leading company and able to compete with international companies. Besides, Laundry Zone Sdn Bhd also succeeded in achieving its vision to ensure customers get goods services. Next, successful leader also need to have a sense of responsibility for all aspects. For example, the leader of Laundry Zone is responsible for planning and controlling the employees in the company to achieve the company goals. Second trait is motivation which a leader must have motivation in himself or herself so that he or she can also motivate others. Leaders have one advantage, which is power. With this power, a leader can direct and influencing his employees to work better. For example, leader of Laundry Zone always motivates their employees to always work together 14

to make sure their company will be better. Besides that, leader also tell their employees to always works with discipline, always on time and do not waste time while working. Leader of Laundry Zone also said if their employees have any problem they can report directly to him or her and he or she will try to help them. Third, honesty and integrity. A leader must be honest with his employees in all aspect of the job. This will make the leader more liked by his employees and they will also be honest in their work. For example, the leader Laundry Zone always give honest comments to their employees in relation to their work so that they can further improve their work to be better. The leader also has to be an integrity leader, leader have to do his work consistently. For example, the leader of Laundry Zone, always divide the job according to their skills and job division fairly. Leaders also hold monthly meetings to present his opinions and also to get views from their employees. After that, successful leaders also need to have self-confidence. This attitude will make a leader be brave to out from comfort zone and try to take some risk. Because of this he will make his company become more advanced and competitive. For example, the Laundry Zone leader dare to use some new methods in this laundry including using a washing machine with coins not with money. Customer must have chance their money with coins before using the washing machine. Apart from that, he also dared to open his laundry in the new housing area even though there are not many people around. Besides that, a successful leader also must have conceptual skills. Conceptual skills are the abilities that allow an individual to better understand complex scenario and develop creative solutions. Employees will see leaders with conceptual skills as strategic leaders because of their ability to strategize about potential situations and how to resolve their problems. For example, Laundry Zone leader has a lot of plan and idea to make sure their laundry can achieve their mission and vision. Last but not least, a leader must have a business knowledge. Business knowledge is very important because with this knowledge he can know his company advanced or not. This knowledge also can help he to know how to promote his laundry to society. For examples Lau...