ATI Nurse\'s Touch - Professional Communication PDF

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ATI Nurse’s Touch – Professional Communication Factors that Affect Communication with Individuals and groups: 1. Cultural Factors that Affect Communication -

Bridging cultural gap – address knowledge of value systems, life of clients Develop skills and behaviors; understand policies Culture – values, beliefs, language, attitudes, customs Client-centered care – respect clients, families; establish open communication; value client’s uniqueness

Trends - Culturally focused nursing care – diversity of country’s population; ease of global travel, international trade - Predicted growth of population of ethnic minorities Associated Factors Impact - Acculturation, age, education, socioeconomic status, family structure, gender, country of origin - Religious, spiritual beliefs – dress (expression of thoughts, emotions); interaction with elders; roles, responsibilities of men, women, children - Self awareness – understanding your prejudices, preconceived notions Pitfalls - Cultural groups share beliefs, values, experiences, but diversity exists. - Recognizing diversity – avoid stereotyping; provide individualized care - Imposing personal beliefs destroys trust, respect Nontraditional Healing Methods - Understand cultural view of health, illness – mystical, emotional; based on superstition, charms, ghosts; punishment caused by evil spells; hold, cold imbalances; yin and yang - Folk medicine – important; practices, beliefs regarding illness prevention, healing; stems from traditions - Acupuncture, therapeutic touch, massage Competence - Interaction – open, nonjudgmental, honest communication - Assessing, interpreting client’s belief, practices, needs – helps maintain therapeutic relationships Family - Communication - Size

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Roles of family members – patriarchal – man makes decisions; matriarchal – woman makes decisions Expectations for care of children, elders Who typically visits? Don’t use family members as interpreters Understand naming conventions

Communication Style - Verbal – different languages, pronunciations, grammar, vocabularies - Social courtesies - Nonverbal – silence, touch, eye movements, facial expressions, body postures - Greetings Space - Personal space – individual and varies by culture o Intimate o Personal o Social o Public - Be aware of client’s response – explain move into intimate space Time Orientation - Past, present, future - Ask client perception of time, punctuality...