Bsbwrk 411-Student Assessment Booklet-updated PDF

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Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A Level 1, 310 King Street, Melbourne, VIC, 3000 Ph. 1800 986 100 Email: [email protected]

Melbourne Education Institute

RTO Number: 45054 CRICOS Number: 03673A

Student Assessment Tasks BSBWRK411 Support employee and industrial relations procedures. Student Id: ______________________

Student Name: ____________________

Melbourne Education Institute Pty Ltd t/a Melbourne Education Institute

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Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A Level 1, 310 King Street, Melbourne, VIC, 3000 Ph. 1800 986 100 Email: [email protected]

Assessment overview........................................................................................................................................... 2 Assessment Task 1: Written questions.................................................................................................................. 3 Assessment Task 2: Enterprise agreements project............................................................................................. 6 Assessment Task 3: Managing disputes project................................................................................................... 8 Assessment Task 4: Enhance industrial relations project.................................................................................... 11

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Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A Level 1, 310 King Street, Melbourne, VIC, 3000 Ph. 1800 986 100 Email: [email protected]

Assessment overview This Student Assessment Booklet includes all your tasks for assessment of BSBWRK411 Support employee and industrial relations procedures.

About your assessments This unit requires that you complete 4 assessment tasks. You must complete all tasks to achieve competency for this unit. Assessment Task

About this task

Assessment Task 1: Written questions

You must correctly answer all questions in this task to show that you understand the knowledge required of this unit.

Assessment Task 2: Enterprise agreements project

You must provide information about a company’s Enterprise Agreement to staff.

Assessment Task 3: Managing disputes project

You must manage a workplace dispute.

Assessment Task 4: Enhance industrial relations project

You must develop a survey that can be used to monitor the implementation of industrial relations policies and procedures and the workplace climate.

How to submit your assessments When you have completed each assessment task you will need to submit it to your assessor. Instructions about submission can be found at the beginning of each assessment task. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Assessment Task Cover Sheet At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task where you need to submit items for assessment, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet.

Assessment appeals You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

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Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A Level 1, 310 King Street, Melbourne, VIC, 3000 Ph. 1800 986 100 Email: [email protected]

Assessment Task 1: Written questions TASK SUMMARY You must answer all questions below correctly.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK: 

Access to textbooks and other learning materials

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Access to a computer, printer, Internet and email software (if required)

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Access to Microsoft Word (or a similar program).

WHEN AND WHERE WILL THIS TASK BE COMPLETED? 

This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).

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Your assessor will provide you with the due date for this assessment.

WHAT HAPPENS IF I GET SOMETHING WRONG? If your assessor marks any of your answers as incorrect, they will make arrangements with you about resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may need to provide new written responses to the questions that were answered incorrectly. Your assessor will give you a due date by which this must be provided.

STUDENT INSTRUCTIONS FOR TASK 1 

This is an open book test – you can use your learning materials as reference.

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You must answer all questions in this task correctly.

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You must answer the questions by typing your answers in Microsoft Word or a similar program – your assessor will advise as to whether you must email them your completed assessment, submit the file on a USB drive or hand in a hard copy. If there are tables included in your task that you need to fill out, you may choose to recreate them in a word processing application. If you have been provided with an electronic version of this booklet, you may prefer to type your answers directly into the document.

WRITTEN ANSWER QUESTION GUIDANCE The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’. These words will guide you as to how you should answer the question. Some questions will also tell you how many answers you need to give – for example, ‘Describe three strategies…’. 

Describe – when a question asks you to ‘describe’, you will need to state the most noticeable qualities or features. Generally, you are expected to write a response of two or three sentences in length.

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Explain – when a question asks you to ‘explain’, you will need to make clear how or why something happened or the way it is. Generally, you are expected to write a response of two or three sentences in length.

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Identify – when a question asks you to ‘identify’, you will need to briefly describe the required information. Generally, you are expected to write a response of two or three sentences in length.

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List – when a question asks you to ‘list’, this means you will need to briefly state information in a list format, often with a specific number of items indicated.

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Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A Level 1, 310 King Street, Melbourne, VIC, 3000 Ph. 1800 986 100 Email: [email protected]

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Outline – when a question asks you to ‘outline’, this means giving only the main points. Generally, you are expected to write a response of two or three sentences in length.

QUESTION 1 Explain the purpose of a grievance policy and procedures within a workplace, and give a summary of the steps that could be followed to address grievances.

QUESTION 2 Describe the key provisions of the Fair Work Act 2009.

QUESTION 3 Outline the key employment conditions addressed by the National Employment Standards.

QUESTION 4 Explain the process of enterprise bargaining.

QUESTION 5 Explain the purpose of enterprise agreements.

QUESTION 6 Outline the terms and conditions that must be included in an enterprise agreement.

QUESTION 7 Provide two examples of information that may not be included in an enterprise agreement.

QUESTION 8 Explain the use of modern awards in workplaces.

QUESTION 9 Identify at least two examples of modern awards using the Fair Work Ombudsman website. Write down the name of the award and the minimum wages under the award and minimum working hours.

QUESTION 10 Outline the role of trade unions in the Australian work relations system and explain whether employees are required to join a union.

QUESTION 11 Outline the role of the Fair Work Commission in Australia’s national workplace relations system.

QUESTION 12 List two sources of expert advice when seeking industrial relations advice. Include the name of the organisation and the services they provide.

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Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A Level 1, 310 King Street, Melbourne, VIC, 3000 Ph. 1800 986 100 Email: [email protected]

SUBMISSION REQUIREMENTS FOR TASK 1:  Your answers to each question.

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Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A Level 1, 310 King Street, Melbourne, VIC, 3000 Ph. 1800 986 100 Email: [email protected]

Assessment Task 2: Enterprise agreements project TASK SUMMARY In this assessment task, you are required to provide information about a company’s Enterprise Agreement to staff.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK: 

Computer with Microsoft Office

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Access to the internet for research and to access Enterprise Agreements at: https://www.fwc.gov.au/awards-and-agreements/agreements

WHEN AND WHERE WILL THIS TASK BE COMPLETED? You will do this task in a simulated workplace environment.

WHAT HAPPENS IF I GET SOMETHING WRONG? If you submit work that is not satisfactory, your assessor will provide written feedback explaining why, as well as timelines for resubmission.

STUDENT INSTRUCTIONS FOR TASK 2 Carefully read the following: Follow the link below, and select an Enterprise Agreement for a company of your choice, registered no earlier than 2015: https://www.fwc.gov.au/awards-and-agreements/agreements In this Assessment Task you are required, in the role of Human Resources Officer, to provide information to staff about the new Enterprise Agreement that you have selected. The company’s organisational procedures state that when a new Enterprise Agreement has been entered into, all staff must receive training that outlines the purpose and benefits of the agreement. Staff are to be given ample opportunity to ask questions about the new agreement and how it applies to them. Complete the following activities: 1. Create a PowerPoint presentation Review your selected Enterprise Agreement and prepare a presentation that address all of the following: 

A brief overview of the key legislation covering employment term and conditions.

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An outline of the purpose and benefits of enterprise agreements, and the differences between an Enterprise Agreement and a Modern Award.

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To whom the agreement applies and the date and period of operation

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A summary of key terms and conditions as specified in the agreement, including weekly hours, wage rates, flexible working arrangements, leave arrangements, termination and redundancy information.

To ensure that staff can easily understand the information, your presentation must include plain English and visuals or charts to increase interest and engagement. Following your presentation, you will be required to answer questions, so ensure you are familiar with all aspects of the Enterprise Agreement that you have chosen. Your assessor will advise you of the date and time of the presentation. 2. Send an email to your assessor. Melbourne Education Institute Pty Ltd t/a Melbourne Education Institute

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Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A Level 1, 310 King Street, Melbourne, VIC, 3000 Ph. 1800 986 100 Email: [email protected]

The text of the email should be in grammatically correct English, written in an appropriate (polite, businesslike) style. It should introduce and summarise the contents of the attachment, and seek their approval to move forward with the project. Attach your PowerPoint presentation to the email. 3. Deliver your enterprise agreement presentation Give your presentation to the staff (your assessor and two other student organised by the assessor). Your assessor will observe you completing this task to ensure that your presentation addresses all of the requirements as indicated in the first part of this task. You are expected to give the presentation in a way that would be appropriate for someone in your position within the company. During the presentation, you will be assessed on your use of effective communication skills, including: 

Speaking clearly and concisely

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Using effective non- verbal communication

Following the presentation, you will be required to demonstrate effective communication skills when responding to questions, including: 

Active listening

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Responding clearly and concisely to questions

SUBMISSION REQUIREMENTS FOR TASK 2:  Email to your assessor with your PowerPoint Presentation attached.

Melbourne Education Institute Pty Ltd t/a Melbourne Education Institute

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Next Review: Mar 2021

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Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A Level 1, 310 King Street, Melbourne, VIC, 3000 Ph. 1800 986 100 Email: [email protected]

Assessment Task 3: Managing disputes project TASK SUMMARY In this assessment task, you are required to assist in minimising industrial relations conflicts by providing advice to management about how to respond to an industrial relations issue, and working with employees to resolve their issues.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK: 

Computer and Microsoft Office



Access to the internet for research, and to access the following websites: https://www.fairwork.gov.au/awards-and-agreements https://www.wgea.gov.au/addressing-pay-equity/about-pay-equity

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Space for a meeting

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Roleplay participant (your assessor)

WHEN AND WHERE WILL THIS TASK BE COMPLETED? You will do this task in a simulated workplace environment.

WHAT HAPPENS IF I GET SOMETHING WRONG? If you submit work that is not satisfactory, your assessor will provide written feedback explaining why, as well as timelines for resubmission.

STUDENT INSTRUCTIONS FOR TASK 3 Carefully review the following: Marion is employed part-time as a Sales Representative with Cherry Enterprises, a metal fabrication company which also specialise in laser-cutting services. The company employs approximately 25 staff, 5 of whom are Sales Representatives. Jason, another Sales Representative, joined the company one month prior to Marion, and is working fulltime. In conversation with Jason, Marion learns that Jason’s full-time salary is $52,000 per annum plus superannuation. When she works out her part-time salary in relation to Jason’s full-time salary, and realises that, if she were working full-time, she would not be earning the same salary as Jason. Marion’s rate, calculated on a full-time basis comes to $47,000 per year. Marion believes that she has the same level of experience and skills as Jason, as she worked in sales for 10 years prior to leaving the workforce to have children. The company does not have an enterprise agreement. All employees are employed based on a contract between the company and the employee. The contract reflects minimum conditions as set out in the National Employment Standards. The Human Resources Manager has discussed the matter with the CEO. Jason has worked in the metal fabrication industry as a sales representative previously, and also has highly specialised knowledge of laser cutting techniques. It is on this basis that Jason is paid more than Marion, as he has to deal with both general customers, as well as customers who require specialised laser cutting services. The CEO believes that the situation needs to be handled carefully, as it could lead to a conflict within the organisation about gender equity in pay. He asks the Human Resources Manager to conduct a meeting with Marion to discuss the issue. In order to assist the Human Resources Manager to conduct the meeting, they have asked you, the Human Resources Officer, to conduct some research and prepare a report for discussion prior to meeting with Marion to discuss the situation. Melbourne Education Institute Pty Ltd t/a Melbourne Education Institute

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Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A Level 1, 310 King Street, Melbourne, VIC, 3000 Ph. 1800 986 100 Email: [email protected]

1. Develop a gender equity in pay report Use the internet to research the following: 

Expert sources of information on gender equity and pay.

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A review of gender equality legislation, including legislation that applies to the situation given in the case study.

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Statistics on gender equity in pay, and an outline the given situation.

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Best practice in gender pay equity.

When you have completed your research, develop a short briefing report for the Human Resources Manager and CEO on your research. Include an outline of the situation and key facts. Also give your recommendations on how to approach the workplace situation, including the required outcomes and the strategy that you will use at the meeting to deal with the potential/actual industrial relations conflict. 2. Send an email to the Human Resources Manager and CEO (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, businesslike) style. It should introduce and summarise the contents of the attachment, and seek their feedback. Attach your gender equity in pay report to the email. 3. Meet with Marion (your assessor). Prior to the meeting, you should practice what you are going to say to Marion, including confirming the situation and outlining the company’s response. You should be clear and direct, and thoroughly explain the company’s decision, including why Jason is paid more. You should anticipate that Marion is likely to be upset and be able to calmly counter any arguments that Marion raises in regard to whether your actions is lawful. You should explain the legislative position that you identified through your research. During the meeting, you will need to demonstrate that you can use effective communication skills in order to minimise industrial relations conflict including: 

Speaking clearly

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Using effective non-verbal communication to assist with understanding e

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Using active listening techniques

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Responding to questions clearly a...