BUAD311 Syllabus PDF

Preview

Summary

Syllabus...

Description

BUAD311OperationsManagement Spring2019   Instructors: Song‐HeeKim Office: BRI307A OfficeHours: M9‐11am,Th2‐4pm Additionalofficehoursforexams willbeannouncedviaBlackboard. Email: [email protected]  TA: ShobhitJain Office: BRI400ConferenceRoom OfficeHours: T,W,F2‐4pm Email: [email protected]

KimonDrakopoulos BRI303F TBD

[email protected]     

  CourseDescription  Howdoorganizationssuchasfinancialinstitutions,healthcareproviders,manufacturingplants,andtech companiesmeetcustomerneedsandstayconsistentwiththeirgoalsandvalues?Howdoorganizations maketrade‐offdecisionswithrespecttoquality,cost,andtime?OperationsManagementprovidestools andmethodstoanswerthesequestionssystematicallyintheglobalbusinessworld.  Operationsmanagersareprimarilyconcernedwiththedesign,procurement,production,anddeliveryof goodsandservices.Theyareresponsibleforplanning,designing,operating,controllingandimprovingthe variousprocurement,production,storage,andshippingprocessesinvolved,fromthetimetheproductor serviceisdesigneduntilcustomerdelivery occurs.Thechallengeforoperations managersistoproduce goodsandservices anddeliver theminan efficientmanneraccordingto thebusinessstrategyoftheir company.Typically,thisinvolvesbalancingthetrade‐offsbetweensatisfyingcustomerdemand,on‐time delivery,lowercosts,andhigherquality.

 CourseLearningGoals  In this course, you will learn the fundamentals of Operations Management, enhance your managerial insightandintuition,andimproveyourbusinessdecisions.  Thefocusof thiscourseisontheMarshallUndergraduate LearningGoals(seepp.15‐16 ofthesyllabus foracompletedescription)of“understandingkeybusinessareas”and“developingcriticalthinkingskills,” whilealsosupporting the goalof“beingeffectivecommunicators.”Uponsuccessfulcompletion ofthis course,studentswillbeableto:  Describethespectrumofoperationsmanagementactivitiesinabusiness,andthetypesofdecisions madebyoperationsmanagers.  Utilize a variety of tools and techniques effectively to compete successfully in the marketplace, including:

1

    

o BusinessProcessManagement. o CapacityManagement. o WaitingLineManagement. o Optimization. o RevenueManagement. o InventoryandSupplyChainManagement. Predict, anticipate, and take into account how operations management interfaces with other functionalareassuchasstrategy,accounting,finance,humanresources,andmarketing. Demonstratecriticalthinkingskillstoassesstrade‐offsinprocessdesign,capacityallocation,inventory levels,andcustomerservice. Applyoptimizationtoolsandtechniquestopracticalproblems;forexample,usetheExcelSolver to formulateandsolvealinearoptimizationproblem. Applycriticalthinkingandproblem‐solving andmake real‐timedecisions on capacity, quoted lead‐ times,work‐in‐processlevels,contracts,andinventory. Makeoperationaldecisionstakingintoaccounttheglobalnatureofsupplychains(viaanexperiential learning simulation), the interplay between levels of the supply chain and their locations, and its implicationsforpricing,competitionandcustomerservice.

 Materials



 Formostoftheclass,lecturenotesandmaterialsonblackboardwillbesufficient.Someoftherequired cases,however,arepublishedinourcustomtextbook.You may choosetopurchaseacopy,borrowa friend’s,oruseoneofthecopiesonreservebelow.  BUAD 311 Operations Management: Custom‐made textbook available in eBook format at https://create.mheducation.com/shop/,ISBN:9781308430478.Alimitednumberofhardcopiesare also available at the USC Bookstore, with a different ISBN: 9781308428116. There are five copies availableonreserveattheGaughan&TibertiLibrary(FertittaHall).  Youwillalsoreadandwriteareportonthebook“TheGoal”,describedbelow.Again,youmaychooseto purchaseacopy,borrowafriend’s,oruseoneofthecopiesonreservebelow.  TheGoal,GoldrattandCox,3rdedition,NorthRiverPress.Therearethreecopiesavailableonreserve attheAccountingLibraryandtwocopiesavailableonreserveattheGaughan&TibertiLibrary.  Finally,towardstheendof thecourseyouwillplayan onlinesimulationgameinclasscalledtheeBeer game.Registrationforthegameismandatory andcosts$10.Instructionsonregisteringforthegame willbedistributedclosertothedateofplay. 

Prerequisitesand/orRecommendedPreparation  Co‐requisite:BUAD310

 CourseNotes  Please check the Blackboard site and your email daily for class preparation materials or instructions. Lecture slides will be posted on Blackboard. If you would like hard copies of them, it will be your responsibilitytoprintthemout.

2

NoRecordingandCopyrightNotice  It is a violation of USC’s Academic Integrity Policies to share course materials with others without permission.Nostudentmayrecordanylecture,classdiscussionormeetingwiththeinstructorwithout priorexpresswrittenpermissions.Theword“record”ortheactofrecordingincludes,butisnotlimited to,anyandallmeansbywhichsoundorvisualimagescanbestored,duplicatedorretransmittedwhether byanelectro‐mechanical,analog,digital,wire, electronicorotherdevice oranyothermeans ofsignal encoding.Marshall reserves all rights, including copyright, to the lectures, course syllabi and related materials,includingsummaries,PowerPoints, prior exams, answer keys,and allsupplementary course materialsavailabletothestudentsenrolledintheclasswhetherpostedonBlackboardorotherwise.They maynotbereproduced,distributed,copied,ordisseminated inanymedia orinanyform,including but notlimitedto allcoursenote‐sharingwebsites.Exceptionsaremadeonlyfor studentswhohavemade priorarrangementswithDSPandtheinstructor.

  ASSIGNMENTSANDGRADINGDETAIL  Participation Write‐ups(3casesandTheGoal) QuizzesandExams  Quizzes(best2outof3)  Midterm1  Midterm2  FinalExam

8% 4%  10% 23% 23% 32%

 The weights listed above determine a student’s overall course grade for this class. The course grade representsone’s performance relativeto other students in the class. Your grade will not bebased ona mandatedtarget,butonyourperformance.Historically,theaveragegradeforthisclassisarounda“B.” Yourgradewillbebasedonyouroverallscoreforthecourse,aswellasyourrankingamongthestudents inyoursection. 

ClassAttendance&Participation  Students are expected to attend all class sessions in their enrolled section. Your participation score is basedonyourcontributionsto thelecturesincluding,butnotlimited tothoughtfullyresponding tothe instructor’s prompts; asking questions; answering other students’ questions; and sharing personal or professionalexperiencesrelatedtocoursecontent.  BUAD 311 involves several simulation games, particularly in the second half of the course. Your performanceonthesesimulationgames willbetakenintoaccountwhen computingyour participation grade. 

Writeups  Therewillbefourwrite‐upsforthecourse:threecasesandTheGoal.Eachcontributes1%tothecourse grade.Write‐upsareshortessaysinresponsetoposteddiscussionquestions,andaregradedPASSorFAIL

3

basedoncompletionandaccuracy.Write‐upsaretobesubmittedonBlackboard.Youshouldalsobring ahardcopyofyourwrite‐uptoclassfordiscussion.Studentsareresponsibleforfamiliarizingthemselves with the Blackboard assignment submission interface and uploading assignments ahead of time; instructorsorTAsarenotresponsibleforindividualtechnicaldifficultiesrelatedtoBlackboardassignment submission.

 Quizzes  Therearethreequizzes,ofwhichthebesttwowillcounttowardsthecoursegradefor5%each.Quizzes arenotcumulative.Quizzesaremeanttohelpkeepyou“ontrack”withthecoursematerial.Tohelpyou prepare,approximatelyaweekbeforeeachquizashortsetofquizquestionswillbedistributed.Youare freetoworkingroupsonthesequestions(andencouraged todoso), butyoucannot ask the TA, peer tutorsorinstructorsforhelpwiththem.Onthedayofthequizinclass,one ofthequestionswillbe randomly selected from the quiz preparation materials, with slightly different numbers and small modifications.Ifyouhavedonethequizpreparationquestionsdiligently, thequizwillbevery easy for you.Solutionstothequizzeswillbedistributedonlyafterallsectionshavetakenthequiz,atwhichpoint youarefreetomeetwiththeTA,peertutorsorinstructorforhelpwiththequestions.Allquizzes are closedbooksandtherearenocrib‐sheetspermittedforquizzes.Eachstudentshouldbringastand‐alone calculatorcapableofpowerandsquarerootoperations.Collaboration ofanysort onquizzesisstrictly prohibitedandwillresultinan“F” inthecoursegrade.Anysuspicionofcheating willbereportedand investigatedbyUSC.Pleaseseethe“AcademicIntegrityandConduct”sectionbelowforfurtherdetails.

 MidtermsandFinalExam  Therearetwomidtermexamsandonefinalexam,allofwhicharecumulative,butgreateremphasiswill begiventomaterialssincethepreviousexam. Allexamsareclosedbooks.Each studentmaybringone letter‐sized (8.5”x11”) double‐sided crib sheet for each exam. Each student should also bring a stand‐ alonecalculatorcapableofpowerandsquarerootoperations.Studentsmaynotsharethesamecribsheet orcalculatorduringa test.Collaboration ofanysort onexamsisstrictlyprohibited and willresult in an “F”inthecoursegrade.Anysuspicionofcheatingwillbe reported and investigated byUSC. Pleasesee the“AcademicIntegrityandConduct”sectionbelowforfurtherdetails.  ThefinalexaminationwilltakeplaceonThursday,May2,8:00AM‐10:00AM.Thefinalexamwillnot begivenatanyothertime.AccordingtotheUSCOfficeofAcademicRecordsandRegistrar,“Nostudent inacoursewithafinalexaminationispermittedtoomitthefinalexaminationortakethefinalexamination priortoitsscheduleddate,and noinstructoris authorized to permitastudenttodoso.Nostudentis allowed to re‐take a final examination or do extra work in a course after the semester has ended for purposesofimprovinghisorhergrade.”  Studentsmustattendallquizzesandexamsattheindicatedtimesanddates,intheirenrolledsections. Ifyouforeseeaconflict,youmustcontacttheinstructorwithinthefirstthreeweeksofthesemesterto explore alternative options, to be determined by the entire 311 teaching team. No rescheduling of examswillbeallowedafterthefirstthreeweeksofclass.Theonlyexceptionisa“documentedmedical emergency,”forwhichthestudentmustprovideallofthe followingdocumentationbythetimeofthe exam:(1)Asigneddoctor’snote,withthenameandphonenumberofthemedicalprofessionalverifying themedicalemergency;(2)Anemailfromthestudent’sMarshalladvisor;(3)AnemailfromaUSCSupport

4

andAdvocacyadvisor(see“SupportSystems”below).Forallotherreasonsofmissingaquizoranexam, includingtravelsfornon‐emergencies,interviews,adversetrafficconditions,orforgetfulnessaboutexam time,thestudentwillnotbeallowedtoreschedule,andmissingaquizoranexamwillresultinazerofor thequizortheexam.

  MARSHALLGUIDELINESANDUSCPOLICIES 

Add/DropProcess 

BUAD311willremaininopenenrollment(R‐clearance)forthefirstthreeweeksoftheterm.Ifthereisan openseat,students willbe freely abletoaddaclassusingWeb Registration throughout thefirstthree weeksoftheterm.Iftheclassisfull,studentswillneedtocontinuecheckingWebRegistrationtoseeifa seatbecomesavailable.Therearenowaitlistsforthesecourses,andprofessorscannotaddstudents.An instructormaydropanystudent who,withoutpriorconsent,does notattendthefirst twosessions;the instructorisnotrequiredtonotifythestudentthats/heisbeingdropped.Ifyouareabsentthreeormore timespriortotheendofweek3(thelastdaytowithdrawfromacoursewithoutagradeof “W”),your instructormayaskyoutowithdrawfromtheclassbythatdate.Thesepoliciesmaintainprofessionalism andensureasystemthatisfairtoallstudents. 

StudentswithDisabilities  USCiscommittedtomakingreasonableaccommodationstoassistindividualswithdisabilitiesinreaching theiracademicpotential.Ifyouhaveadisability,whichmayimpact yourperformance,attendance,or gradesinthiscourseand requireaccommodations,youmustfirst register withtheOfficeofDisability Services andPrograms (www.usc.edu/disability). DSP provides certification for studentswith disabilities andhelpsarrangetherelevantaccommodations.  Any student requesting academic accommodations based on a disability is required to register with Disability Services and Programs (DSP) each semester. A letter of verification for approved accommodations canbeobtainedfromDSP.Pleasebe surethe letter is deliveredto theinstructoras early in the semester as possible. Any DSP students requiring extra time on quizzes/exams should introduce themselves to the instructor within the first 3 weeks of the semester with their DSP documentationandmakespecialarrangementstotakethetestsattheDSPcenter.Quizzes/examsmust betakenthesamedayasindicatedonthesyllabus.  Forthefirstquizof thesemester,studentsmustreach outto theirinstructoratleast1weekpriorto thequizdatefortheirsection.Fortheremainingquizzes,midtermsandexamsstudentsmustreachout totheirinstructorwithinthefirst3weeksofclasses.Studentswhoreachoutafterthesedeadlinesmay notbeaccommodated.Reasonableexceptionswillbemadefortemporaryinjuriesandstudentsrecently diagnosed.  DSPislocated inGFS(GraceFord SalvatoriHall)120andisopen8:30a.m.–5:00p.m.,Monday through Friday.ThephonenumberforDSPis(213)740‐0776.Email:[email protected]. 

5

ThemostcommonformofDSPaccommodationsisa150%extendedtesttime.Forexams/quizzes,extra timewillbeadministeredbyDSP,andthestudentisresponsibleforschedulingtheirexamselectronically throughDSP’sonlinedatabase,“MyDSP,”atleastoneweekinadvance.

 SupportSystems  StudentSupport&Advocacy–(213)821‐4710 Assistsstudentsandfamiliesinresolvingcomplexissues adverselyaffectingtheirsuccessasa student, including:personal,financial,andacademicissues.https://studentaffairs.usc.edu/ssa/  StudentCounselingServices(SCS)‐(213)740‐7711–24/7oncall Freeandconfidential mentalhealthtreatmentforstudents, includingshort‐termpsychotherapy,group counseling,stressfitnessworkshops,andcrisisintervention.https://engemannshc.usc.edu/counseling/  NationalSuicidePreventionLifeline‐1‐800‐273‐8255 Providesfreeandconfidentialemotionalsupporttopeopleinsuicidalcrisisoremotionaldistress24hours aday,7daysaweek.http://www.suicidepreventionlifeline.org  Relationship&SexualViolencePreventionServices(RSVP)‐(213)740‐4900‐24/7oncall Freeand confidentialtherapyservices,workshops, and training forsituations relatedtogender‐based harm.https://engemannshc.usc.edu/rsvp/  SexualAssaultResourceCenter Formoreinformationabout howtogethelpor helpasurvivor,rights,reporting options,and additional resources,visitthewebsite:http://sarc.usc.edu/  OfficeofEquityandDiversity(OED)/TitleIXcompliance–(213)740‐5086 Works with faculty, staff, visitors, applicants, and students around issues of protected class. https://equity.usc.edu/  BiasAssessmentResponseandSupport Incidents of bias, hate crimes and micro‐aggressions need to be reported allowing for appropriate investigationandresponse.https://studentaffairs.usc.edu/bias‐assessment‐response‐support/ DiversityatUSC–https://diversity.usc.edu/ Tabs for Events, Programs and Training, Task Force (including representatives for each school), Chronology,Participate,ResourcesforStudents 

AcademicIntegrityandConduct  USC seeks to maintain an optimal learning environment. General principles of academic honesty includetheconceptofrespectfortheintellectualpropertyofothers,theexpectationthatindividualwork willbesubmittedunlessotherwiseallowed byaninstructor,andtheobligationsbothtoprotectone’s own academic work from misuse by others as well as to avoid using another’s work as one’s own (plagiarism).Plagiarism–presentingsomeoneelse’sideasasyourown,eitherverbatimorrecastinyour own words – is a serious academic offense with serious consequences. All students are expected to understand and abide by the principles discussed in the SCampus, the Student Guidebook

6

(www.usc.edu/scampusorhttp://scampus.usc.edu).AdiscussionofplagiarismappearsintheUniversity StudentConductCode(section11.00andAppendixA).  Studentswillbereferredtothe OfficeofStudentJudicialAffairsandCommunityStandardsforfurther review, should there be any suspicion of academic dishonesty. The review process can be found at: https://sjacs.usc.edu/.Failuretoadheretotheacademicconductstandardssetforthbytheseguidelines andourprogramswillnotbetoleratedbytheUSCMarshallcommunityandcanleadtodismissal.  Discrimination,sexual assault, andharassmentarenottoleratedby theuniversity.Youareencouraged toreportanyincidentstotheOfficeofEquityandDiversityhttp://equity.usc.edu/ortotheDepartment ofPublic Safetyhttp://dps.usc.edu/contact/report/. This isimportantforthesafetyof thewhole USC community. Another member of the university community – such as a friend, classmate, advisor, or faculty member – can help initiate the report or can initiate the report on behalf of another person. Relationship and Sexual Violence Prevention  and Services (RSVP) https://engemannshc.usc.edu/rsvp/ provides 24/7 confidential support, andthe sexualassaultresource centerwebpagehttps://sarc.usc.edu/reporting‐options/describesreportingoptionsandotherresources. 

ClassNotesPolicy  Notes or recordings made by students based on a university class or lecture may only be made for purposesofindividualorgroupstudy,orforothernon‐commercialpurposesthatreasonablyarisefrom thestudent’smembershipintheclassorattendanceattheuniversity.Thisrestrictionalsoappliestoany informationdistributed,disseminatedorinanywaydisplayedforuseinrelationshiptotheclass,whether obtainedinclass,viaemailorotherwiseontheInternetorviaanyothermedium.Actionsinviolationof...