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BUSI6133 LEADING ORGANIZATIONAL CHANGE Course Syllabus

1 COURSE DESCRIPTION Th i sc o u r s ep r e p a r e sgr a d ua t el e a r n e r sf o rt h eh yp e r t u r b u l e n te n v i r o n me n to ft he2 1stc e n t u r yb y i n t r o d u c i n gb e h a v i o r a ls c i e n c et e c h ni q u e sa n dme t hod o l o g i e st os y s t e ma t i c a l l yb r i n ga b o u th i g h p e r f o r mi n go r g a ni z a t i o n s .Th ec o u r s eus e st he“ l e a r n i n gb yd o i ng ”t e c h n i q uet oh e l pg r a d u a t e s t ud e n t si mp r o v eo r ga n i z a t i o n a le ffe c t i v e n e s sb yme a n so fb e h a vi o rmo d i fic a t i ona n di n d i v i d u a l s e l f a c t u a l i z a t i o n . 1.1REQUIRED TEXT(S) AND RESOURCES OTHER RESOURCES:  

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J i c k ,T. ,& Pe i p e r l , M.( 20 1 1 ) .Ma n ag i n gCh a n g e :Ca s e sa n dCo n c e pt s ,( 3 r de d . ) . Bo s t o n, MA:I r wi nMc Gr a wHi l l .I SBN:9 7 8 0 0 73 10 2 7 40 Du c k , J .D. ( 2 0 0 2) .Th eCh a n g eMo n s t e r :Th eHu ma nFo r c e st h a tFu e lorFoi lCor p o r a t e T r a n s f o r ma t i o nan dCh a n g e . Th r e eRi v e r sPr e s s . I SBN1 0:06 0 9 8 0 8 81 8| I SBN1 3 : 9 7 8 06 0 9 8 0 8 81 8 Harvard Business Review (2010). HBR' s1 0Mu s tRe a d so nCh a n g eMa n a g e me n t . Ha r v a r dBus i ne s sRe v i e wPr e s s . I SBN1 0 :1 42 2 1 5 8 0 04| I SBN13 :97 8 14 2 2 1 5 8 00 5

1.2COURSE OBJECTIVES AND OUTCOMES Byt hec omp l e t i ono ft h i sc o u r s ea n di t sr e q u i r e me nt s , y o uwi l l :  De v e l o pa nun d e r s t a nd i n go ft h ec o mp l e x i t ya n ddy n a mi c so fc h a n gei nc omp l e x or g a n i z a t i o n s .  Bu i l dakn o wl e d g eb a s ei ne mp l o y e eb e h a vi o r a lmo d i fic a t i o na n de mp l o y e el e a r n i n g .  De v e l o pa n di n c r e a s ey o urs ki l la ti d e n t i f y i n gt h ed i ffe r e n tv a r i a b l e so fc h a n g e( i . e . , t e c h n o l o g y , s o c i a ls t r u c t u r e ,i n t e r p e r s o n a lr e l a t i on s h i p s ,e n v i r o n me n t a ld e ma n d s , or g a n i z a t i o n a lpo l i t i c s )a n dt he i ri n t e r r e l a t i o n s h i pst h a tc r e a t eo ri mp e d ec h a n g e .  Di s c u s sa n de v a l u a t ed i ffe r e n tc ha n g et e c h ni q u e s .  Ex a mi n et h ei mpl i c a t i o n so fc h a n g ef r o mt hep e r s pe c t i v eo ft h ec h a n g ea g e n t , t h er e c e i v e r , a n dt h ei n i t i a t o r .  I n c r e a s ey o u rs ki l li ni n i t i a t i n g ,d e s i g n i n g , a n dma n a g i n gc h a n g ep r o g r a ms .  Be c o mea wa r eo ft hei mpl i c a t i o n so fc h a ng ei ny o u ro wnc o mp a n ya n dc a r e e r .  Pe r f e c ty o urs ki l l sa tb o t hi n di v i d u a la n dg r o upp r e s e nt a t i o n s .  En h a n c ey o u ra b i l i t yt od i a gn o s eo r g a n i z a t i o n a lp r ob l e msa n dc r e a t ec o mp r e h e ns i v e s o l ut i o n s .  De v e l o pa na wa r e n e s so ft h ei mp a c to ft h eg l o b a le c o n o mya n di nt e r n a t i o n a lb o u n da r i e s onc h a n g ee ffor t s .

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1.3MAJOR TOPICS Th ema j o rt o pi c se x a mi ne di nt h i sc o ur s ei n c l u d e :  Th eRo l eo ft h eCh a n g eAg e n t  Th eRo l eo ft h eCh a n g eCon s u l t a nt  Co a c hi n gEmp l o y e e s  Ma n a g e me ntDe v e l op me n t  Le a d i n ga n dMa n a g i n gt h eCh a n g ePr o c e s s  Hu ma nPr o c e s sI n t e r v e nt i o n s  Te c hn o s t r u c t ur a lI n t e r v e n t i o n s  Hu ma nRe s o u r c eMa n a g e me ntI n t e r v e n t i o ns  St r a t e g i cI n t e r v e n t i o n s  Gl o b a lCha n g eMa n a g e me nt 1.4STUDENT EXPECTATIONS Asas t u d e n ti nt hi so n l i n ec o ur s e , t h ep r o f e s s o re x p e c t sy o ut o : 1 .Pa r t i c i p a t ef ul l yi nc l a s s r o om d i s c u s s i o n s .I nt heon l i n edi s c u s s i on s ,t h i si n c l u d e sn o t on l yi n d i v i du a lr e s p o n s e sb u tr e s p o ns e st ot h ec o mme n t sofo t h e r sa so u t l i n e di nt h e s y l l a b u sa n di n c l u d e sr e a d i n ga l lc omme n t sp o s t e db yt h ei n s t r u c t o r . 2 .Sh a r ei nf o r ma t i o np e r t i ne n tt ot h et op i cf o u n di ny o u rr e a di n g sa n dr e s e a r c h . 3 .Bet i me l yi nf u l fil l i n ga s s i g n me n t ss ot h a ti n f o r ma t i o ni spe r t i n e n tt oe a c hwe e k ’ st o p i c s . 4 .Us ec u r r e n ta ndr e l e v a n tma t e r i a l sf orr e f e r e n c e .

2 COURSE ACTIVITIES & GRADING The performance of adult learners in this course will be assessed through the following activities: 2.1ONLINE ATTENDANCE AND CLASS PARTICIPATION This class relies heavily on student participation and interactive discussions. Online activities will be centered on the discussion of course material. In order to conduct a successful class online, students must participate regularly. While much of the learning is self-directed and takes place outside the distance learning community, ongoing contact with the course is essential to success, the same as meeting in a traditional classroom. Therefore, online students are required to log-in a minimum of three times throughout each week of a course and participate in discussion activities. Points are included with weekly discussion postings. 2.2WEEKLY DISCUSSION BOARD POSTINGS (Weekly) Every week will have one major topic for class discussion. These topics will vary in format and design from week to week. The grading of the threaded discussion is based on several requirements; if all are met, the student will receive full credit for the week of discussion. Any components that are missing will result in the reduction of the student's weekly grade for the discussion. Students should refer to the AGS Online Class Discussion Guidelines document (under the Course Information module) for specific directions and expectations about class discussion.

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Note that for this class, there is usually only a single discussion forum per week but that forum requires a minimum of 4 substantive posts for a passing score and 6-8 substantive posts to qualify for a top score. 2.3SPIRITUAL LIFE DISCUSSION FORUMS (Weekly) Normally, there will be a Spiritual Life topic each week that students will respond to with a brief reflection post. These topics contain a major singular focus that addresses the exigencies and challenges of life and relate in some way to course themes. The student’s response will respond to the way(s) in which that focus relates to one’s personal life. Also, the student might comment on how the issues addressed in the devotional relate to the culture in which one lives, as well as any other response that emerges in the student’s thinking is most welcome. No replies or interaction is required for these, although students are free to comment and discuss. 2.4BOOK REVIEW (Week 3) I nt hi sp a pe r ,y o uwi l lr e fle c to na n dr e s p o n dt oTh eCh a n g eMo n s t e rb ywa yofab o o kr e vi e w b u i l ta r o u ndt h ef ol l o wi n gf o urs e c t i o n s : 

Summa r y :Su mma r i z et h ea s s i g n e db o o kc ha p t e r sc o nc i s e l yi n7 0 0 7 50wo r ds . De mo n s t r a t et h a ty o uf ul l yun d e r s t a ndt her e a d i n gb ypr o v i d i n gac l e a ra n d s t r a i gh t f o r wa r ds u mma r y .Th es u mma r yi sn o t ac o mme nt a r yorl i s t i n goft o p i c s ,b u t r a t h e ra na b b r e vi a t e ds yn o p s i so ft h eb o o k. Ci t et hebo o ki ny ou rpa p e r s( a tl e a s to ne p e rp a r a g r a ph )a ndi nc l u d ep a g en u mb e r sf o rd i r e c tq u o t a t i on s .

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Co nc r e t eRe s po ns e s :I na tl e a s t2 5 0wor ds , wr i t ea b o u tape r s o n a lc h a n g ee p i s o d e , e xp e r i e n c et h a tt h i sbo o kt r i g g e r e di ny o u rme mo r y . Re l a t ey ou rs t or yi nfir s tp e r s o n, d e s c r i b i n ga c t i o na n dq u o t i n ge x a c two r d sy o ur e me mb e rh e a r i n go rs a y i n g .Yo uwi l l r e me mb e ra l mo s tno t h i n gy o uh a v er e a du n l e s sy o uma k et h i sc r i t i c a l ,p e r s o n a l c on n e c t i o n .

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Re fle c t i o n:Wh a tn e wq u e s t i o n sa b o u tc h a ng ema n a g e me nta r i s ea sac on s e q u e n c eo f r e vi e wi n gt h et e xt . Cha l l e n g et h ea u t h o rb ya s ki n gb e t t e rq ue s t i o nst h a nhe / s h ed i d . Be g i nwi t hq u e s t i o nsl i k e , “ Wh a tt r o ub l e smea b o utt h i sb o ok ? ”Di s c u s st h epo s i t i v e s a ndn e g a t i v e so ft h eb oo k . Li mi tt h i ss e c t i ont o2 50 3 0 0wo r ds .

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Ac t i o n:Wh a ta r ey o ug oi n gt od oa bo u ti t ?De v e l o pa c t i ons t e p sb a s e do nc or ep o i n t s o ft h eb o o k .Thi ss e c t i o nmu s tb ead e s c r i p t i o no fho wma i ni d e a swi l la ffe c ty o ur u n d e r s t a n d i n go fc h a n g ema n a g e me nta n dy o u ro wnd e v e l op me n ti nma n a g i ngc h a n g e . Pr o v i d ewh a tpr o f e s s i o n a lc h a n g e sy o uwi l li mp l e me nt .Bep r e c i s ei ns u mma r i z i n g y o u ra c t i o ns t e p s . Li mi tt h e s ec o mme n t st o1 50wo r ds .

Th ep a pe rmu s ta d h e r et oAP As t a n d a r d si n c l u d i n gaRe f e r e nc e sp a g eo nwh i c hy o up r o v i d et h e c o mp l e t er e f e r e n c ei nf o r ma t i o nf o rc i t e ds o u r c e s . Pl e a s enot e :Yo u rgr a d eo nt h ebo o kr e v i e wd e p e n d so nt h ema nn e ri nwh i c hy o ua dd r e s se a c ho f t h e s ef o u rd i me n s i o n si nr e s p o ns et oy o urr e a di n g s .Th efin a lpa p e rmu s tb ed o u bl e s p a c e da n d a d he r et ot h el e n g t h sa sn o t e da b o v e( n o ti n c l u di n gt h eTi t l ep a g ea n dRe f e r e n c e sp a g e ) . Us e

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q u o t e ss t r a t e g i c a l l ya nds p a r i n gl y .Ar o u g hd r a f ta n dr e v i e wpr o c e s si ss t r o n g l yr e c o mme n d e df o r t h i sa s s i g n me n t . 2.5CASE ANALYSIS REPORTS (Weeks 4,5,6) Th ec o ur s ec o n t a i n st h r e ec a s ea n a l y s e sd e s i g n e dt oc h a l l e n g ey o u rc a p a c i t yt oa p p l yc o n t e x t u a l ma t e r i a la n dd e v e l o pk no wl e d g ea n ds ki l l .Us i n gt hea n a l y s i sg u i de l i n e sf r o mt h ea p p e n d i x , p r e p a r ea3 5 pa g ep a p e ri nwh i c hy o uc o g e n t l ya n a l y z et h ef a c t so ft hec a s e .I fi ns t r uc t e d ,y o u ma ya l s one e dt op r o v i d ewr i t t e na ns we r st ot hed i s c u s s i o nq u e s t i o n sa tt h ee n do ft h ec a s e . Yo u r wr i t t e na s s i gn me n t smu s ti n c l u d eo n e( 1 )t ot hr e e( 3 )o u t s i d er e f e r e n c e swi t ho n e( 1 )o ft h e r e f e r e n c e si n c l u d e df r o mt h et e x t .Al lp a p e r smus tb es u b mi t t e di np r o p e rAPAf o r ma t , u s i n g c o r r e c tg r a mma ra n ds y nt ax .I na d d i t i o n , y o u rp r of e s s o rwi l lb el o o ki n gf o re vi d e n c eo f f a i t h / v a l u e si nt e g r a t i o na n di n t e r a c t i o nwi t ht hec ol l i s i o np o i n t sf r omt h eSc h o o lo fBu s i ne s s  We e k4 :“ Ch a n g i n gt h eCu l t u r ea tBr i t i s hAi r wa y s ”  We e k5 :“ Bo bGa l vi na n dMo t o r o l a , I n c . ”  We e k6 :“ Pe t e rBr o wn i n ga n dCo n t i n e nt a lWh i t eCa p ” Ea c ha na l y s i sr e po r tmus tf o l l o wt hef o r ma ti nAppe ndi x1o ft hes y l l a bus . 2.6GROUP PROJECT: Northwest Airlines Case Study (due Week 8) Gr o upAs s i g nme nt :Ca s eS t u d yo nNo r t h we s tAi r l i n e s : Th ep u r p o s eo ft h eg r o u pa s s i g n me n ti st oi d e nt i f y , a s s i mi l a t ea n dp r e s e n tt hemo s tc o g e nta nd i n t e r e s t i n gl e a r n i n gp o i nt si nt h ec o ur s eo nc h a n g ema na g e me n t .Pl e a s eno t et h a tt h i sGr o u p As s i gn me n tha st wop a r t s . Pa r tI :Pa p e r( 6 5 %o fp r o j e c tg r a d e ) :“ Ho wt oCh a n g et oaCu l t ur eo fDe v e l o p i n gLe a d e r s . ” Wr i t ea5 7p a g ep a p e ri nwh i c hy o ua n a l y z et h ef o l l o wi n gc o mpo n e nt so ft h eCa s es t u d y :Pl e a s e t h b es u r et h a ty o u rpa p e ri si nt h ep r op e rAP Af o r ma ta n df o l l o wi n g6 e d i t i o n . Sc e nar i o:Yo u rgr o u ph a sb e e nc o n t r a c t e dt oa d v i s eah i g h t e c ho r g a n i z a t i o ni nt h eMi d we s twho d e s i r e st od e v e l o pa n di mp l e me nta ni n t e r n a ll e a d e r s h i pd e v e l op me n tp r o g r a m wi t h i nt h e i r o r g a n i z a t i o n . Th eCEOa n dCFOo ft h eo r g a n i z a t i o nha v ec o met ot h er e a l i z a t i o nt ha ti tmu s t d e v e l o pi t sl e a d e r s h i pt a l e n ti n h o us ea n dh a sr e l i e du p o ne x t e r n a lt r a i n i n ga n dd e v e l o p me n tfir ms t op e r f o r mt h i st a s ki nt h ep a s t . Th ec l i e n ti se n d e a v o r i n gt ode v e l o pi t sl e a d e r si n t e r n a l l yt o a s s u meg r e a t e rp o s i t i o n so fa u t ho r i t yi nt h ef u t u r e . Th eCEOa n dCFOa r eb o t hs t r on gl e a d e r s wh oh a v ee x p e r i e n c e dah i g hd e gr e eo fr e s i s t a n c ef r o mb ot hs e n i o ra ndmi d d l ema n a g e me nti n b r i n g i n gl e a d e r s h i pd e v e l o pme nti n h o u s e . Theo v e r a r c h i n gs o u r c eo ft h i sr e s i s t a n c eo r i g i n a t e s p r i ma r i l yi nt wof a c t o r s :1 )Se n i o ra n dmi d d l ema n a g e me n td on o t h a v et het i met od e v o t et o l e a d e r s h i pd e v e l o pme nt , a n d2 )Ama j o r i t yo ft h eo r g a n i z a t i o n ’ sma n a g e r i a la nde mp l o y e e p o p u l a t i o ni sma deu po fh i g h l yt e c h ni c a li n d i v i d ua l sa n ds i mp l yd on o ts e et h ev a l ueo f l e a d e r s h i pd e v e l o pme ntorwh a tt h e yr e f e rt oa st h e“ s o f ts ki l l s ” . Yo urj o bwi l lb et od e v e l o pa n dpr e s e n tap r o p o s a lp r e s e n t a t i o nt ot h eCEO, CFO,a n ds e n i o r ma na g e me n tt e a mt h a twi l ln o to n l ya d d r e s st hec h a l l e n g e si nt h ea f o r e me nt i o n e ds c e n a r i ob u t i n c l u d e st hef o l l o wi n gr e q u i r e me n t s :  Th es pe c i ficc h a n g eme t h o d o l og ymo d e ly ous e l e c t e da n dwh yy o us e l e c t e dt ha tp a r t i c u l a r me t h o d o l o gy . ( Pr e s e n t e r ss h o ul dp r o v i deac o p yoft heme t h o d o l o g yt ot h e i rc l a s s ma t e s ) . OKWU Adult and Graduate Studies

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Ex p l a i nt h eme t h od o l o gi c a lmo d e la ndt h ep r o c e s sf orh o wi twi l lwo r ki nl i g h to ft h e gr o u pa s s i gn me n t . De t a i lt h eb e n e fit so ft h a ta p pr o a c h. Pr o v i d eaj u s t i fic a t i o nf o rwh yt hec u l t u r a lc ha n g e sa r en e c e s s a r y .( Th i sj u s t i fic a t i o no rt h e “ s e l l ”s h o u l db er o b u s te n o u ght oh e l ps u p po r tt heCEOa n dCFOi nc o n v i n c i n gt h e i r ma n a g e me n tt e a mt h a tt h ec h a n g ei sne c e s s a r y) .Yo urd e t a i l e dde v e l o p me n to ft h e bu s i n e s sc a s ef o rc h a n g e . Wh a tt y p eo fr e s i s t a n c et ot h i sc h a n g ei sl i k e l yt oo c c u ra n dho wy o uwi l lo v e r c o mei t . Ex p l a i nwh a tt h es e n i or mo s tl e a d e rn e e dst ou n d e r s t a n da n dd ot os uc c e s s f u l l y i mp l e me n tt h ec h a n g e . Wh a ts p e c i fics t e p swi l ly o ut a k et oma k et h ec h a n g e“ s t i c k ”i nt h eo r g a ni z a t i o n ? Ho wwi l ly o uh o l dt heo r g a n i z a t i o na c c o u n t a bl et oe ns u r et h ec h a n gei ss u c c e s s f u l l y i mp l e me n t e d ?( Ad e t a i l e di mpl e me n t a t i o np l a ns h o u l db ei n c l u d e di ny o u rp r e s e nt a t i o n) .

Pa r tI I :Pr e s e nt at i o n( 35 %o fpr o j e c tg r a de ) : :Pr e p a r ea1 21 5s l i d ePo we r Poi n tp r e s e n t a t i o n b a s e do ffo fy o u rt e a mp a p e r . Si nc et h i si sa no n l i nep r e s e n t a t i o n, y o uwi l ln e e dt oi n c l u dey o u r t h o u g ht si nt h eno t es e c t i o noft h es l i d e s h o ws ot ha ty o u ra u d i e n c ec a nf o l l o wy o u ra n a l y s i s . To p i c :Pr e p a r eat hi r t ymi n u t e , mu l t i me d i at e a mp r e s e n t a t i o na d d r e s s i ngt hep r ob l e mo f , “ Ho w t oCh a n g et oaCu l t u r eo fDe v e l o pi n gLe a d e r s . ”Emp ha s i swi l lb ep l a c e do nh o wwe l ly oua r e a b l et oa r t i c u l a t ey o u rt h o u g h t sa n dc o mp l e t et hes t a t e do b j e c t i v e s . Bes u r et h a tt h es l i d es ho wi s c r e a t i v e ,c l e a r , e n g a g i n g , wh i l eu t i l i z i n gt h ei n f or ma t i ono ft h ed a y . Yo uc a ni n c o r p or a t ev i de o , i n t e r v i e ws ,p i c t u r e s , e t c . , a n y t h i n gt h a tma k e sy o urpr e s e n t a t i o nc o mea l i v e .

DETERMINING THE FINAL GRADE Assignments Class Discussion Book Review Case Analyses Group Project Total

Due Weekly Week 3 Weeks 4-6 W8

% of Grade 25% 15% 30% 30% 100%

GRADE SCALE The grading scale applied by Oklahoma Wesleyan University for this course is: A 93-100% C 73-76.99% A90-92.99% C70-72.99% B+ 87-89.99% D+ 67-69.99% B 83-86.99% D 63-66.99% B80-82.99% D60-62.99% C+ 77-79.99% F 0-59.99%

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3 ONLINE COURSE POLICIES 3.1Additional Policies Refer to Adult & Graduate Studies Online Course Policies to review additional policies and guidelines that pertain to all OKWU online courses. These additional policies include:  Late assignment submissions  Attendance  Academic Honesty

4 RIGHT OF REVISION In the event of any necessary revision of the course syllabus, the student will be informed through a course announcement in Brightspace.

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Appendix 1: CASE ANALYSIS FORMAT OUTLINE I .

Pr o bl e m( s )y o ui de nt i fie df r o mt hec a s e a .Ma c r o:Th e s ea r et h ema j o r , o v e r a r c h i n gp r o b l e msy o us e e . Yo us h o u l ds t r i v et o i de n t i f yt h r e ep r i ma r yi s s u e s b .Mi c r o:Th e s ea r et h el e s so b v i o u s , mor en ua n c e di s s u e st h a tma yb ei n f e r r e d . Th e s ema ya l s ob er o o tc a u s e so ft h egr e a t e ra f o r e me n t i o n e d , “ Ma c r o”i s s u e s a b o v e

I I .

Ca us e s :De t a i lt her e a s o ns( c a u s e s )f o rt h e s eMa c r oa n dMi c r op r o bl e ms . Add r e s s wh a tc a u s e dt h e s ep r o b l e mst oa r i s ei nt hefir s tp l a c e( e v e r yp r o b l e mh a sac a u s e ) . Us e t h et e x tfin di n g sa swe l la si n s e r tYOUROPI NI ON. Ex p l a i ni nd e t a i lwh yt h i n g sy o u p r e s e nt / i d e n t i f ya r eap r o bl e m.Ex p a n dabi tond i a gn o s e s .Asabu s i n e s st h i n k e r , y o u a r ei nt he“ bu s i n e s s ”o fn o to n l yi d e n t i f y i n gp r o b l e ms , b u te xp l a i n i n gwh yt h e ya r ea n i s s u e .

I I I . Or g a ni z a t i o na lSy s t e msAffe c t e d:Th e s ea r es p e c i ficf a c t o r st h a tc a us e dt h e o r ga n i z a t i o n a lp r ob l e msa n d / o re x a c e r ba t e dt h eMa c r oa n dMi c r op r o b l e ms . Exp l a i n e a c ho ft h e s ep a r t i c u l a ra r e a si ny ou ra n a l y s i s . a .St r uc t ur a l :Hi e r a r c h y , Or g a n i z a t i o n a lSt r u c t ur e , Re p o r t i ngSt r uc t ur e s , e t c . b .Ps y c ho s o c i a l :Cu l t u r e , Le a de r s h i p , Te a m Dyn a mi c s , Mo r a l e ,e t c . c .Te c hni c a l :Sy s t e ms , Te c h n o l o g y , Ha r d wa r e , Su p p or t i n gTo ol s , e t c . d .Mana g e r i a l :Ap p r o a c h e st oma n a g e me n t , o v e r s i gh t , me a s u r e me n t , mo n i t o r i n g , p r o b l e mc or r e c t i o n e .Go a l sa ndVa l ue s :Or g a n i z a t i o na lg o a l s , Va l u e so rMor e so ft heOr g a n i z a t i on I V.

Re c o mme nda t i o nsa ndI mpl e me nt at i o nPl a ns :Yo u rr e c o mme nd a t i o n s , a si fy o u we r et h eCEOo ft h eor g a n i z a t i o na n dh o wy ouwo ul di mp l e me n tt h e s e r e c o mme n d a t i on s . Bes p e c i fic .

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