CALL CENTER CONVERSERTION SCRIPT 2a DOCX

Title	CALL CENTER CONVERSERTION SCRIPT 2a
Author	Macy Macatuggal
Pages	1
File Size	13.3 KB
File Type	DOCX
Total Downloads	561
Total Views	971

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CALL CENTER CONVERSERTION SCRIPT 2a Agent: Thank you for calling ABC Company. My name is Ashley. How may I help you today? Customer: I am calling because I received a wrong bill. I just paid my phone bill two days ago and my payment is not refected in the bill. Agent: Sorry for the inconvenience madam. May I have your Account Number, please. Customer: 5340036548 Agent: For verifcaaon purposes mam, Can I get your name and birthdate?, please. Customer: 5340036548 Agent: For verifcaaon purposes mam, Can I get your name and birthdate? Customer: Maegan Simpson, July 23, 1974 and the account is under my name. Agent: Thank you for that informaaon mam. Per our system's data, you did pay your last bill last Aug. 12 which was two days ago in one of our afliated payment centers and you currently have 0 balance. However, the bill that you received was generated a week before you made the payment that's why your latest payment had not been refected. You can simply disregard the amount indicated in the bill and conanue enjoying our services. Customer: Thank you. Agent: Delays in the bill is usually caused by delays in our courier services. For a more up dated bill of your account, you can visit our website and log in to your account. This bill is more updated. Customer: Ok I will. Agent: Will there be anything else that you need madam? Customer: No thanks. Agent: Thank you for calling. We are glad to assist you. Customer: Ok bye....