Ch. 5 I. Front Office Accounting lecture 1 PDF

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John Palaybiak
Texas Tech University , John Palaybiak
Texas Tech University ...

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Ch. 5 I. Front Office Accounting Reg Cards and Folios  The Reg Card is completely filled out at check in making sure all the guest information and payment methods are correct before turning over the keys.  An agent cannot give out a key unless payment is secure (often causing issues with families, etc).  Once the check in process is completed, the system creates an “Account” for that guest. This allows the systems and outlets to post charges to his account on a form called a “Folio.”  A “Folio” is a statement that shows all the transactions that were posted to that guest’s account, with details and reference numbers backing up the actual transactions.

Basic Hotel Accounting Debits  charges Credits  Payments

Front Office Accounting Formula ( Previous Balance + Debits ) – Credits = Net Outstanding Balance PB + DR – CR = NOB

Front Office Computer Systems Property Management Systems (PMS)  Computer software package that supports a variety of hotel management activities. Point-of-Sale (POS)  Connects revenue centers to the front office for automatic posting of charges....