Change management Chapter 2 Mcgrawdog Answers PDF

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Managing organizational change chapter 2 Mcgrawhill connect smartbook quiz answers, doo doo doo, daa daa daa. Ladi dooodle day....

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Which of the following is true of the image of management as a controlling function? It manifests a "top-down" hierarchical view of managing.

It focuses on enhancing both individual and organizational capabilities.

It is encourages employee involvement in the decision-making process.

It reflects a "bottom-up" hierarchical view of managing.

Identify the assumptions that form the basis of employee involvement in change. (Check all that apply.) Multiple select question.

If a change is made utilizing the inputs from employees, they tend to show more commitment in making it a success.

Those who are closest to the action tend to be more knowledgeable about how things can be improved.

Those who have years of experience as change agents have a better understanding of how problems can be solved.

Employees are compliant by nature and often do what they are told or can be coerced to comply.

Identify a true statement about internal change agents. Multiple choice question.

Their role is limited to helping members of an organization understand and solve their own problems.

They often use the process consultation approach in their work.

They are usually more knowledgeable than external agents about changes that would lead to improvements.

Their role in an organization is that of turnaround directors who advise the top management how to implement change.

Select all that apply Which of the following are influenced by a change manager's image of an organization? (Check all that apply.) Multiple select question.

The issues that he or she believes to be important

The type of organization that he or she works for

The image of change inherent to an organization

The ways in which he or she approaches the change process

The change management style that he or she will adopt

Identify a true statement about the image of partially intended change outcomes. Multiple choice question.

Planned change outcomes are seldom achievable.

Skill levels of managers seldom affect change outcomes.

The link between original intention and end result may not be direct.

All change outcomes are achievable.

Select all that apply Identify the images of change management that result from combining the models of managing change and of expected change outcomes as identified by Palmer and Dunford. (Check all that apply.) Multiple select question.

Guide

Coach

Navigator

Director

Companion

Which of the following is true of unintended change outcomes? Multiple choice question.

They are seldom the result of external forces such as legislative requirements.

They are more often than not a result of change initiatives adopted in collaboration with employees.

They result from the basic incompetence or inefficiency of the change manager.

They result from various internal and external forces that push change in directions that were not planned.

In the context of the image of management as a controlling function, Henry Mintzberg explains contemporary management roles with reference to _____. Multiple choice question.

building capabilities, particularly leadership capabilities, in employees

collaboratively engaging employees in decision-making processes

planning, organizing, supervising, directing, coordinating, reporting, and budgeting

deciding, focusing, scheduling, communicating, controlling, leading, networking, building coalitions, and getting things done

The image of managing as a shaping function is associated with a participative management style that _____. Multiple choice question.

exerts direct control over employee behavior in ways that benefit the organization

requires the top management to exercise illegitimate force on employees to accept change

ropes in expert external consultants for crisis management

encourages the involvement of employees in decision making

Change

Agent

For most of the twentieth century, the term typically referred to an external management consultant who was paid to work out what was going wrong in an organization and to implement change to put things right.

Identify the image of change management that views management as controlling and planned change as achievable. Multiple choice question.

The coach image

The nurturer image

The interpreter image

The director image

Multiple Select Question Select all that apply In the context of the image of partially intended change outcomes, why do change initiatives fail to deliver the initially planned outcomes? (Check all that apply.) Multiple select question.

Intended change outcomes may be altered along the way.

External forces may alter originally intended outcomes.

Deep-seated perceptions and values may remain inconsistent with desired changes.

Interdepartmental politics may override the influence of change leaders.

Multiple Choice Question Which of the following is true of the navigator image of a change manager? Multiple choice question.

This image assumes that even small changes can have a large impact on organizations.

This image views management function as one of shaping.

This image views that change outcomes are achievable as planned.

This image assumes that outcomes are often partly emergent rather than completely planned.

Multiple Choice Question In the context of change management, the image of unintended change outcomes claims that _____. Multiple choice question.

managers often face great troubles in producing desired change outcomes

occasional concurrence of intentions and outcomes are seldom a result of chance

some, but not all, planned change outcomes are achievable

efficient managers can achieve intended change outcomes as

Multiple Choice Question Which of the following is true of the caretaker image of change manager? Multiple choice question.

This image continues to view management as a controlling function.

This image views management role as one of shaping.

This image views change outcomes as being achievable as planned.

This image assumes that even small changes can have a large im

Multiple Choice Question Which of the following is true of the image of management as a controlling function? Multiple choice question.

It focuses on enhancing both individual and organizational capabilities.

It manifests a "top-down" hierarchical view of managing.

It reflects a "bottom-up" hierarchical view of managing.

It is encourages employee involvement in the decision-making process.

Multiple Choice Question In the context of the caretaker image of change managers, identify a true statement about the lifecycle theory. Multiple choice question.

The role of change managers is to structure activities in ways that help employees to better understand, define, and solve their own problems.

Change managers take broadly similar decisions and actions across whole populations of organizations.

The role of change managers is to identify options, accumulate resources, monitor progress, and navigate a way through the complexity of change.

Managers, at their best, are caretakers of an organization as it passes through the various stages of natural development.

Multiple Select Question Select all that apply Identify the assumptions that form the basis of employee involvement in change. (Check all that apply.) Multiple select question.

Those who have years of experience as change agents have a better understanding of how problems can be solved.

Employees are compliant by nature and often do what they are told or can be coerced to comply.

If a change is made utilizing the inputs from employees, they tend to show more commitment in making it a success.

Those who are closest to the action tend to be more knowledgeable about how things can be improved.

Multiple Choice Question Based on biology and neo-Darwinism, _____ explains how environment selects organizations for survival or extinction. Multiple choice question.

sense-making theory

life-cycle theory

institutional theory

population ecology theory

Multiple Choice Question What is the role of a change manager according to the director image?

Multiple choice question.

To intentionally shape the organization's capabilities in particular ways

To shape future outcomes by developing qualities that enable positive self-organizing

To lead an organization toward planned outcomes

To help others to make sense of events and developments that constitute a changed organization

Multiple Choice Question Which of following images of a change manager is based on the assumption that a change manager can deliberately shape an organization's capabilities in specific ways? Multiple choice question.

The nurturer image

The coach image

The navigator image

The director image

Multiple Choice Question In the _____, control is still at the heart of the management, although a variety of external factors mean that, although change managers achieve some intended changes, they may have little control over other results. Multiple choice question.

director image

coach image

navigator image

nurturer image

Multiple Choice Question Who among the following has the task of creating meaning for others, helping them make sense of events and developments that, in themselves, constitute a changed organization? Multiple choice question.

The change manager as navigator

The change manager as interpreter

The change manager as director

The change manager as nurturer

Multiple Choice Question In the _____ image, the ability of a change manager to exercise control is gravely encumbered by various internal and external forces that cause change relatively independent of management intentions. Multiple choice question.

nurturer

interpreter

caretaker

director

Multiple Choice Question Identify the theory that states that organizations pass through well-defined sequential stages from birth to growth, maturity, and then decline or death as part of a natural developmental cycle. Multiple choice question.

Population ecology theory

Institutional theory

Sense-making theory

Life-cycle theory

Multiple Choice Question The _____ image of change manager relies on the assumption that even small changes can have a monumental impact on organizations. Multiple choice question.

director

navigator

nurturer

Interpreter

Multiple Choice Question In the context of perspectives that support the image of change manager as nurturer, identify the theory that states that organizational change is fundamental, nonlinear, and may not essentially imply growth. Multiple choice question.

Life-cycle theory

Population ecology theory

Chaos theory

Institutional theory

Multiple Choice Question Which of the following is true of the coach image of change manager? Multiple choice question.

The coach has the task of creating meaning for others, helping them to make sense of events and developments that constitute a changed organization.

The coach believes that he or she may be unable to control the outcomes of an organizational transformation.

The coach dictates the state of each play in order to bring about organizational changes as desired.

The coach establishes the right values, skills, and "drills" so that the organization's members can achieve the desired outcomes.

Multiple Choice Question Identify a true statement about change managers as interpreters. Multiple choice question.

Due to conflicting interpretations of same issues, only some meanings are likely to be realized.

They may nurture the organization by developing qualities that enable positive self-organizing.

To achieve desired outcomes, they rely on establishing the right values, skills, and “drills” for the employees.

They often view management as controlling and change outcomes as being achievable as planned.

Multiple Select Question Select all that apply Which of the following are true of surfacing assumptions about change while using the siximages framework in change management? (Check all that apply.) Multiple select question.

It helps change managers to provide new images through which a change can be seen by those members who may have different views about it.

It enables change managers to evaluate the views of other members with whom they collaborate or from whom they take advice.

It makes sure that change managers share different change images.

It ensures that individual change managers are talking past one another and making assumptions that are not shared by others.

Multiple Choice Question The six-images framework helps change managers to _____. Multiple choice question.

turn their attention away from achievable outcomes in favor of exceptional outcomes

avoid unintentional outcomes that may occur when pursuing a particular change course

check if they have a particular image of change that is dominant for them

focus on one particular image of change until it becomes a dominant image

Multiple Choice Question Which of the following is true of the nurturer image of change manager? Multiple choice question.

In this image, outcomes are at least partly emergent and result from a variety of influences, competing interests, and processes.

Though the nurturer may be unable to control the outcomes of the changes, he or she may shape future outcomes.

The role of a nurturer is to steer the organization and its employees toward the desired outcomes.

The nurturer shapes the organization's capabilities to ensure that it is more likely to succeed in competitive situations

Multiple Choice Question In the context of applying the six-images framework for change management, an advantage of the exposure of change managers to the range of images of change is that _____. Multiple choice question.

it helps change managers to focus on one particular image of change until it becomes a dominant image

it reduces the probability of change managers using a single image because of a lack of awareness about other options

it drives the focus away from any limitations of a dominant organizational image of change that the change managers may have

it helps change managers to continue using the image that is most familiar and easiest to apply

Multiple Select Question Select all that apply Identify true statements about chaos theory that support the image of change manager as nurturer. (Check all that apply.) Multiple select question.

It observes that emergent, continuous, cumulative change is the norm in most organizations.

It argues that change managers take broadly similar decisions and actions across whole populations of organizations.

It states that organizations' efforts at continuous regeneration result in the emergence of a new dynamic order through self-organization.

It involves examining how organizations endlessly reestablish themselves through adaptive learning and interactive structural change.

Multiple Choice Question In the _____ image, the ability of a change manager to exercise control is gravely encumbered by various internal and external forces that cause change relatively independent of management intentions. Multiple choice question.

nurturer

interpreter

caretaker

director

Multiple Choice Question Identify the theory that states that organizations pass through well-defined sequential stages from birth to growth, maturity, and then decline or death as part of a natural developmental cycle. Multiple choice question.

Population ecology theory

Institutional theory

Sense-making theory

Life-cycle theory

Multiple Choice Question The _____ image of change manager relies on the assumption that even small changes can have a monumental impact on organizations. Multiple choice question.

director

navigator

nurturer

Interpreter

Multiple Choice Question In the context of perspectives that support the image of change manager as nurturer, identify the theory that states that organizational change is fundamental, nonlinear, and may not essentially imply growth. Multiple choice question.

Life-cycle theory

Population ecology theory...